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customer service associate

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branches customer service teller egypt 2026

Banque Misr

<div>
 
 Core Responsibilities:
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals.
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 Job Requirements.
 
 
 &bull; Experience: 0-3 years in banking services at branches network.
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025).
 
 
 &bull; Minimum graduation grade: Good.
 
 
 &bull; English language proficiency.
 
 
 &bull; Excellent command of PC skills especially (MS Office).
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills).
 
 
 &bull; Never been tested by Banque Misr.
 
 
 &bull; No Relatives till 3rd degree.
 
</div>

Branches - (Customer Service- Teller) - Egypt 2026

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 Sales
 
 
 
 &middot; Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 
 
 &middot; Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 
 
 &middot; Maintain a superior customer service experience including pre-empting issues and proactive servicing
 
 
 &middot; Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
 
 
 &middot; Maximize profitability from the priority base
 
 
 &middot; Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers
 
 
 &middot; Up-sell and cross-sell other bank products and services to existing customers
 
 
 &middot; Minimize customer attrition
 
 
 &middot; Maintain customer contact
 
 
 
 Operation &amp; Service Quality
 
 
 
 &middot; Orient and educate the walk-in customers on the use of the self-service zone
 
 
 &middot; Follow up with others, departments, pipeline credit/ operations dept. on pending cases
 
 
 &middot; Ensures handling and covering all customer requests / inquiries to deliver services excellence
 
 
 &middot; Efficiently handles customers complaints , escalating as appropriate
 
 
 
 CBE, Compliance, Audit, Procedures
 
 
 
 &middot; Responds to Compliance dept. requirements in terms of obtaining proper approvals
 
 
 &middot; Ensure implementation of all bank policies / procedures / KYC requirements
 
 
 &middot; Ensure following set procedures as per designation
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree.
 </li>
 <li>
 1-2 years in retail banking, customer service
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
</div>

Relationship Officer

Banque du Caire

<div>
 
 
 Job purpose :
 
 
 
 Teller is a front-line employee, and he is one of the first points of contact between the customer and the bank, which makes it imperative that he maintain his cheeky appearance, even under the pressure of work. The primary role of the bank is to provide prompt and efficient cash and non-cash services while adhering to all instructions and procedures followed.
 
 
 
 
 
 
 Job Responsibilities
 
 :
 
 <ul>
 <li>
 Receives, reviews and prepares all cash and non-cash transactions for the customer.
 </li>
 <li>
 works to enhance the flow of cash and non-cash transactions in a tight and flawless manner while feeding the branch's ATM machines.
 </li>
 <li>
 Ensures that cash custody and cash deposits are dealt with efficiently and accurately throughout the day.
 </li>
 <li>
 Monitor the differences in records / cash / reports / different categories of cash and other securities in an appropriate and correct manner to achieve balance in daily financial transactions and eliminate monetary risks.
 </li>
 <li>
 Review the day-to-day operations, alternately between shippers, to reduce errors and risks and to create team spirit.
 </li>
 <li>
 Carries out all customer requests within the time allowed and efficiently to achieve customer satisfaction.
 </li>
 <li>
 Stick to the bank's policies, procedures, and work guide to implement risk-free operations, obtain a satisfactory evaluation from the inspection and internal control departments, and adhere to banking policies, operational controls and regulatory procedures to ensure the safety and security of the assets of customers and the bank, in accordance with the attached detailed annex.
 </li>
 <li>
 Adhere to the standards of service quality of Banque du Caire, provide our customers with the highest level of service, and ensure compliance with service standards and full awareness of all banking products and procedures to meet and exceed customer expectations at all times.
 </li>
 <li>
 Works to increase the customer base by identifying sales opportunities, attracting potential customers, and exerting vigorous efforts in the field of casual selling and marketing of banking products to achieve acceptable contributions to the financial goals of the branch and to promote our alternative channels and inform customers about them to reduce the waiting list in the treasury area and improve the use of electronic bank channels.
 </li>
 <li>
 Abide by the business charter, abide by all regulations, policies and procedures of Banque du Caire and the Central Bank of Egypt and the relevant laws, protect all tangible and intangible assets of the bank and maintain the confidentiality of clients' accounts.
 </li>
 <li>
 Executing all attached tasks in addition to the additional work assigned to him.
 </li>
 </ul>
 
 
 
 
 
 Job Location :
 
 
 <ul>
 <li>
 (Cairo - Borg El Arab - Sharm El Sheikh - Hurghada - Damietta - Sphinx international airports)
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University graduated from a field related to economics, commerce, business administration/development, finance or other related fields
 </li>
 <li>
 Minimum University Degree - Good
 </li>
 <li>
 From 0 to 3 years of experience.
 </li>
 <li>
 Excellent Communication Skills
 </li>
 </ul>
 
 
</div>

Teller - Airport - Shift Basis (Cairo - Borg El Arab - Sharm El Sheikh - Hurghada - Damietta)

EGIC - Egyptian German Industrial Corporate

<div>
 
 Ensure efficient implementation and execution of the administration function in the company ensuring that facility maintenance and other administrative services are provided in an effective manner.
 
 
 
 
 
 
 Accountabilities:
 
 
 <ul>
 <li>
 Develop &amp; implement the Administration function objectives &amp; develop operation plans for the head office and branches in line with the company and function strategies.
 </li>
 <li>
 Manage and participate in the needed budget for the function, monitor &amp; control costs and expenses to ensure compliance with the plan.
 </li>
 <li>
 Manage the related day-to-day operations of Administration &amp; Facilities for the head office and branches to ensure that all operations are running as designed and comply with established policies, processes, and procedures.
 </li>
 <li>
 Initiates and leads periodic customer satisfaction surveys to identify critical areas of improvement for the head office and branches.
 </li>
 <li>
 Handle all administrative payments whether directly or indirectly through communicating with the procurement department all the head office and branch needs from external providers clearly, in order to support the administrative operations and ensure cost-effectiveness and efficiency.
 </li>
 <li>
 Manage the Administration &amp; facility maintenance services, catering, accommodation, cleaning, utilities, and organizing all events -including board meetings and logistics preparation - so to guarantee smooth workflow and deliver a high level of services in all the head offices and branches.
 </li>
 <li>
 Manage the provision of courier services, mobile and telephone services, delivery of staff transportation, and driving services provided in the head office and branches in a timely and efficient manner with full compliance with the organization&rsquo;s policy and procedures.
 </li>
 <li>
 Develop and maintain relationships with third-party suppliers that provide administrative services to EGIC &ndash; hotels, car rentals, and cleaning &ndash; to benefit from corporate deals and offers, considering contracts and another alignment of procedures.
 </li>
 <li>
 Monitor the ticketing system through the transactions on the ticketing and requests (due date and assignment); to ensure the execution of service in accordance to the SLA and timing without overdue.
 </li>
 <li>
 Ensure effective implementation of the plants&rsquo; preventive &amp; periodical maintenance as per schedule, in addition to managing all relevant construction and renovation projects, considering that all facilities meet environmental, health, and security standards.
 </li>
 <li>
 Monitor related administrative department invoices in all the head offices and branches; monitor and review the accuracy of relevant general ledger accounts and confirm the delivery of services.
 </li>
 <li>
 Manage all other key operational needs in the head office and branches, such as ordering meals for trainers and managing drivers' working schedules, by monitoring the distribution of their working activities in order to meet associated business needs.
 </li>
 <li>
 Motivate, direct, and provide team members with the necessary guidance and support to conduct tasks and activities toward the achievement of division deliverables, objectives, and plans.
 </li>
 <li>
 Oversee the preparation of Contracts related to the head office and branches.
 </li>
 <li>
 Ensure Storage of the Pantry is effectively monitored to avoid overstock or understock
 </li>
 <li>
 Provide Guidance to the Team in executing their respective responsibilities toward the achievement of the department goals.
 </li>
 <li>
 Ensure KPIs&rdquo;s / KRIs and MIS including a monthly dashboard for all administration departments.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Professional qualifications:
 
 
 <ul>
 <li>
 Bachelor's Degree in any discipline.
 </li>
 <li>
 Minimum 8 years of experience in the Administration field and facilities management.
 </li>
 <li>
 Familiar with ERP systems (SAP is preferable).
 </li>
 <li>
 Experience in setting team objectives and management based on KPIs.
 </li>
 <li>
 Stakeholder management skills and dealing with SLAs.
 </li>
 <li>
 Excellent English verbal and written.
 </li>
 </ul>
 
 
</div>

Administration Section Head

Allianz Egypt

<div>
 
 
 Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Execute sales activities across assigned bank branches by promoting insurance and financial solutions to customers to achieve branch sales targets and contribute to the company&rsquo;s overall vision.
 </li>
 <li>
 Conduct continuous lead generation activities by leveraging walk-ins, data mining, referrals, and outbound calls to maintain a strong sales pipeline and maximize conversion opportunities.
 </li>
 <li>
 Perform thorough fact-finding assessments with customers by identifying their financial and insurance needs to recommend tailored solutions that enhance customer protection and satisfaction.
 </li>
 <li>
 Deliver excellent customer service at assigned branches by responding to inquiries, handling requests and complaints, and coordinating with the Account Manager to ensure high service quality and client retention.
 </li>
 <li>
 Ensure proper completion of all required documents and medical examinations by guiding clients and verifying submissions to facilitate smooth processing and policy issuance.
 </li>
 <li>
 Follow up with operations and underwriting teams by tracking required documents and actions to ensure timely issuance of policies and minimize delays.
 </li>
 <li>
 Prepare regular sales and referral reports by tracking closing ratios, ASE, and qualitative indicators to provide accurate performance insights and support decision-making.
 </li>
 <li>
 Participate in weekly meetings with the Account Manager by presenting production updates and discussing relevant matters to align goals and address operational needs.
 </li>
 <li>
 Engage branch managers and staff by maintaining open communication and knowledge sharing on Allianz products to strengthen partnerships and enhance sales collaboration.
 </li>
 <li>
 Promote reciprocal business opportunities by referring customers to bank staff for banking products and escalating key updates to branch management to foster mutual growth and maintain strong working relationships.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites (Education, Professional Experience)
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1 - 3 years of experience in sales
 </li>
 </ul>
 
 
</div>

Insurance Specialist (Telesales)

Waffarha

<div>
 Founded in 2012, Waffarha is a leading savings platform (website and mobile App) in Egypt and expanding to the Gulf. Our primary aim is to provide exclusive deals in the MENA region. Waffarha's mission is to Transform the shopping experience by offering unparalleled deals and savings by Championing the spirit of wise spending in Egypt &amp; MENA
 
 
 <ul>
 <li>
 Handle a high volume of inbound and outbound calls in a timely and professional manner.
 </li>
 <li>
 Follow quality assurance&ndash;approved scripts while addressing different customer inquiries.
 </li>
 <li>
 Identify customer needs, clarify information, investigate issues, and provide accurate solutions over calls.
 </li>
 <li>
 Document customer requests, interactions, and resolutions accurately on the system.
 </li>
 <li>
 Escalate complex cases by opening tickets and coordinating with the back-office team.
 </li>
 <li>
 Ensure high levels of customer satisfaction through effective communication and problem-solving.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field.
 </li>
 <li>
 Minimum 1 year of experience in a call center or customer service environment.
 </li>
 <li>
 Fluent Arabic speaker with a very good command of English.
 </li>
 <li>
 Strong verbal communication and active listening skills.
 </li>
 <li>
 Very good PC skills (Microsoft Office: Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to multitask, prioritize tasks, and manage time efficiently.
 </li>
 <li>
 Customer-oriented mindset with adaptability to different situations.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 </ul>
</div>

Customer Service Agent

UN Women

National Consultant For Process Documentation - Home Based with Possible Frequent Travels to Assiut, Beni Suef, Sohag, & Minya (Local post for nationals of Egypt)

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