bushler

DELANO

<div> Summary: </div> As a Butler at Delano Dubai, you will provide sophisticated, luxury service tailored to each guest's individual needs with the utmost discretion. Your role involves delivering personalized experiences, managing exclusive requests, and ensuring an unparalleled level of service that reflects the hotel s commitment to elegance and sophistication. Responsibilities: <ul> <li> Personalized Service: Deliver bespoke service by anticipating and fulfilling guest needs with sophistication and discretion, ensuring each experience is tailored to individual preferences.</li> <li> Guest Relations: Build and maintain strong, personalized relationships with guests. Address and resolve requests or issues promptly and professionally to enhance their stay.</li> <li> Room Management: Oversee and manage guest rooms, ensuring they are impeccably maintained and stocked according to the highest standards of luxury.</li> <li> Exclusive Requests: Handle exclusive and complex guest requests, including special arrangements, reservations, and unique experiences, with the utmost confidentiality and efficiency.</li> <li> Coordination: Collaborate with other hotel departments to ensure seamless service delivery and uphold the hotel s luxury standards.</li> <li> Event Assistance: Assist with organizing and executing private events, in-room dining, and special occasions, ensuring every detail reflects the hotel's sophisticated standards.</li> <li> Service Protocols: Uphold and enforce the hotel's service protocols and luxury standards, ensuring consistency in guest experience.</li> <li> Team Collaboration: Work closely with the Butler team to share best practices, address challenges, and maintain a cohesive approach to service excellence.</li> <li> Safety and Confidentiality: Adhere to stringent safety protocols and maintain guest confidentiality at all times. Participate in safety briefings and ensure all procedures are followed.</li> <li> Appearance and Conduct: Maintain an impeccable personal appearance and professional demeanor, setting a high standard for guest interactions.</li> </ul>

Butler

Jetex Flight Support

Department Overview: <div> DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences. </div> About The Role The Butler reports to the Guest Experience Supervisor. They do a first-rate job, which means that any passengers who step into the VIP terminal will be greeted by them. A Butler's role as first point of contact is critical, as they must provide the best possible experience for our passengers upon arrival and departure. Key Responsibilities: <ul> <li>Must provide excellent customer service to all passengers by maintaining a pleasant, professional, friendly, and outgoing demeanor.</li> <li>Assist passengers with carrying their hand luggage.</li> <li>Provide adequate seating arrangements around the VIP terminal.</li> <li>Providing passengers with personalized service.</li> <li> Having a thorough understanding of all VIP Terminal amenities for passengers.</li> <li>Collaborating with all departments (guest experience, housekeeping, food services, etc.) to meet the needs of passengers.</li> <li>Must wear and maintain a professional uniform supplied by Jetex.</li> <li>Maintains the privacy of passengers' information and activities. </li> <li>Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the VIP terminal.</li> <li>Other duties assigned by Line Manager.</li> </ul> Requirements: Education Bachelor Degree in Tourism and Hospitality Experience Minimum 2 years of experience in 5* hotel/luxury resort industry Skills Good communication skills Excellent customer service Understanding of good grooming standards

Kempinski Hotel

<div> </div> <ul> <li> Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. </li> <li> Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure. </li> <li> For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.</li> <li> After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay. </li> <li> Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery. </li> <li> At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. </li> <li> Offer personalized wake-up to the room with tea or coffee as per guest requests. </li> <li> Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.</li> <li> Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li> </ul> <div> </div>

JA Resorts & Hotels

<ul>
<li>Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests</li>
<li>Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.</li>
<li>Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest s wishes, in coordination with room service.</li>
<li>Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.</li>
<li>Provide private orientation of the Resort facilities and in-house activities.</li>
<li>Ensure that the Pre-arrival email is sent to all guests staying at The Residence &amp; Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.</li>
<li>Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.</li>
<li>Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.</li>
<li>Assist with luggage delivery and collection with the coordination of the Concierge.</li>
<li>Take care of the guest s laundry, pressing and dry cleaning with coordination of the laundry dept.</li>
<li>Maintain guest wardrobes in a neat and tidy fashion.</li>
<li>Polish the guest shoes as per the set standard</li>
<li>Offer unpacking &amp; packing luggage services.</li>
<li>Attend to all guests requests, communicating and following up on these with the other departments when necessary.</li>
<li>Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.</li>
<li>Assist with planning and organizing the holiday itinerary of the guests.</li>
<li>Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.</li>
<li>Ensure that the guest room is equipped with fresh ice daily.</li>
<li>Deliver newspapers, mail, and messages to the room promptly.</li>
<li>Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.</li>
<li>Coordinate with the concierge regarding transportation and luggage collection.</li>
<li>Check with the guest about his next arrival and offers a room reservation.</li>
<li>Check any items left behind by the guest and record in lost and found logbook with Housekeeping.</li>
<li>Provide service around the Signatures Pool.</li>
<li>Prepare departure letters (heartfelt departures).</li>
<li>Coordinate with the Front desk for speedy check-out</li>
<li>Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.</li>
<li>Maintaining equipment and facilities used.</li>
</ul>
 Daily activities: 
<ul>
<li>Live the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun! </li>
<li>Come to work in the most positive and energized spirit and mind</li>
<li>Always look and behave your best</li>
<li>Positively participate in daily departmental briefings</li>
<li>Always find something new to learn</li>
<li>Maintain Health and Safety standards for everyone</li>
<li>Ensure cleanliness and upkeep of the work area and property</li>
<li>Immediately report accidents, incidents, and maintenance in the workplace</li>
<li>Be a champion of JA Sustainability practices</li>
<li>Keep up-to-date knowledge about the organization and the department</li>
<li>Share innovative ideas for the betterment of the organization or the department</li>
<li>Report and surrender lost and found items</li>
<li>Live and grow the JA Way culture with other team members</li>
<li>Excel in performing assigned job tasks and responsibilities</li>
</ul>

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