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account opening officer (operations dept.) - fresh graduates

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business operations specialist

business banking customer service officer

Emirates NBD

<div>
 <ul>
 <li>
 Offering Service quality and insure customer satisfaction for a major strategic business line within the bank:-
 
 BUB
 
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 The role holder is required to use his depth operational Knowledge and skills as well as his interpersonal competencies.
 </li>
 <li>
 Welcomes the
 
 business banking customers,
 
 receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
 </li>
 <li>
 Act as the corporate bank front line for day to day corporate operations
 </li>
 <li>
 Work alongside the SME RM for managing relationship of existing clients &amp; aim at enhancing revenues.
 </li>
 <li>
 Handles daily clients' mail to ensure proper delivery on due dates.
 </li>
 <li>
 Responsible of the KYC execution and account opening
 </li>
 <li>
 Access and resolve customers problems in line with the bank procedures; compliance &amp; CBE rules to ensure smooth follow of the circuits &amp; time saving.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 University degree in Business or a relevant qualification
 </li>
 <li>
 Excellent English Language
 </li>
 <li>
 Excellent knowledge of operation
 </li>
 <li>
 Excellent knowledge of bank procedures and CBE regulations
 </li>
 <li>
 Computer skills including Microsoft office
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Time Management
 </li>
 <li>
 Strong communication skills &amp; problem resolving
 </li>
 </ul>
 
 
</div>

Business Banking Customer Service Officer

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

Arab African International Bank

<div>
 <ol>
 <li>
 Create day-to-day letters of guarantee transactions activities start- to- end including internal &amp; external reports, with standard quality and accuracy: including Issuing, amending, advising, settlement commissions for all types of guarantees according to SLA within the SLA.
 </li>
 <li>
 Ensuring all necessary approvals for each transaction, either local or foreign LGs, obtained.
 </li>
 <li>
 Preparing all swift messages for foreign guarantees (LGs) including; Issuance, amendments, payment, settlement of commission &hellip;etc.
 </li>
 <li>
 Screening all parties related to the foreign guarantees (LGs) through the E-Name Checker system. In case any violation/sanction detected, officer/senior officer refer to compliance department for clearance.
 </li>
 <li>
 Scrutinizing payment claims as a
 
 first checker
 
 in accordance with LGs terms and conditions, URDG 758/ISP 98 (if applicable), and either execute payment or send advice of refusal.
 </li>
 <li>
 Responsible for dispatching letters of guarantee, amendments and any communication to branches/beneficiaries and correspondent banks.
 </li>
 <li>
 Settle correspondent banks&rsquo; commissions for foreign LGs; swift, entries on T24- after sending fund advice to the treasury department.
 </li>
 <li>
 Preparing covering letters for advising, amending of advising LGs after checking its authenticity.
 </li>
 <li>
 Communicate with our branches for pending technical advices related to LGs and responsible to handle all complaints received from our customers, branches, beneficiary&rsquo;s and CBE.
 </li>
 <li>
 Preparing weekly, monthly&amp; quarterly CBE reports and any other assigned reports related to LGs within TAT.
 </li>
 <li>
 Check the technicality and workability of the guarantees/Standby LCs terms and conditions in accordance with the applicable rule (URDG 758 / ISP 98 if applicable) .
 </li>
 <li>
 Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.
 </li>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from recognized university in commercial field.
 </li>
 <li>
 For the Officer 0 &ndash; 5 years of experience in banking operations
 </li>
 </ul>
 
 
</div>

LGs Officer

<div>
 <ol>
 <li>
 Execute outgoing local and foreign requests along with published commissions and charges and FX if any after checking all presented documents to make sure that required information provided clearly and approvals obtained and that there are no discrepancies among the documents.
 </li>
 <li>
 Execute Syndication payments for agreements between AAIB and other banks either local or international.
 </li>
 <li>
 Abide to cut off time for receiving requests from branches / corporate, in addition to the ACH/SWIFT CBE cut off time through prioritizing urgent cases and reviewing the received E-mail related to outward remittance to make sure that every inquiry or request is executed in line with the TAT and SLA.
 </li>
 <li>
 Follow CBE instructions and regulations regarding the Local CCY transfers and regulations for trade transfers in FCY avoiding any violations
 </li>
 <li>
 Upload transfers with high amounts over the fund allocation module for further consideration by Treasury operations having a proper fund monitoring.
 </li>
 <li>
 Execute the ACH/SWIFT returned and rejected payments to clients&rsquo; accounts on daily basis based on received reports (outward Remittance) from EBC to close with balanced CBE intermediate accounts
 </li>
 <li>
 Execute Unified Treasury Account payments in favour of governmental institutions accounts at central bank of Egypt through ensuring that no discrepancies exist in documents presented by customers (internal/external) that was submitted by branches such as (cash deposit, incoming transfer, cheque collection) and investigate received tracers from CBE to close unsettled cases.
 </li>
 <li>
 Handle all received Inquiries / Tracers from CBE to close unsettled cases under Unified Treasury Account
 </li>
 <li>
 Execute Central Bank of Egypt instructions to transfer foreign amounts from their account in AAIB to their account outside Egypt as federal reserve bank &amp; Bank of England
 </li>
 <li>
 Execute CBE payroll foreign files.
 </li>
 <li>
 Executing Western Union Customer requests for refunding, cancellation, changing receiver name printing statement
 </li>
 <li>
 Add, Modify, delete western union users and handle WU Customer complaints through Raising / following up the cases with western union global to provide the proof of payment.
 </li>
 <li>
 Execute Western Union D2B (Direct to bank) payments through SWIFT system for off us (local bank account) or on us through AAIB accounts.
 </li>
 <li>
 Filtering and screening all types of WU remittance payments to avoid violations and penalties through OFAC system
 </li>
 <li>
 Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.
 </li>
 <li>
 Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Business Administration, Economic or a related discipline.
 </li>
 <li>
 Officer: 0 - 4 years of experience in banking operations.
 </li>
 </ul>
</div>

Outward Remittance Officer

Arab Bank

<div>
 
 
 
 Accountable for:
 
 
 
 
 
 
 <ul>
 <li>
 Implement Branch Sales Budget and business plan.
 </li>
 <li>
 Drive, manage &amp; track branch performance toward achieving business, sales &amp; service quality goals &amp; targets through marketing bank products &amp; services and increase customer base by direct and cross selling.
 </li>
 <li>
 Manage in coordination with Retail Management staff vacations &amp; vacancies in a manner to ensure best service to customers.
 </li>
 <li>
 Meet on a regular base with branch staff to review, assess and enhance level of sales &amp; service.
 </li>
 <li>
 Coach and train staff to ensure full awareness of Bank products, services and P&amp;P
 </li>
 <li>
 Manage &amp; approve counter transactions according to the authority matrix.
 </li>
 <li>
 Ensure all Audit notes are fully adhered to and that there are no repetitions.
 </li>
 <li>
 Manage and implement channels migration strategy.
 </li>
 <li>
 Manage staff rotation within branch/branches to ensure all functions are fully covered.
 </li>
 <li>
 Ensure manning the Meeter/Greeter &amp; CIO desks as per the schedule on daily bases.
 </li>
 <li>
 Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
 </li>
 <li>
 Ensure adherence to the Branch Operating Model.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 University degree in business administration or finance from a reputable university.
 </li>
 <li>
 Min. 8 years experience in banking, branch management experience is a plus.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Strong sales &amp; services orientation.
 </li>
 <li>
 Excellent communication, negotiation &amp; interpersonal skills.
 </li>
 <li>
 Location: October &amp; Nasr City.
 </li>
 </ul>
</div>

Branch Manager - October Area

e& Egypt

<div>
 
 
 Responsibilities:
 
 
 
 
 1. Requirement Gathering &amp; Analysis
 
 
 <ul>
 <li>
 Engage with stakeholders (business, technology, compliance, and operations) to gather and document business and functional requirements.
 </li>
 <li>
 Conduct gap analysis to identify areas of improvement in current payment solutions and digital wallet offerings.
 </li>
 <li>
 Define user stories, use cases, and acceptance criteria for fintech products.
 </li>
 </ul>
 
 
 
 
 
 2. Product &amp; Solution Design
 
 
 <ul>
 <li>
 Collaborate with product owners and solution architects to design payment systems, digital wallets, and fintech solutions.
 </li>
 <li>
 Ensure compliance with regulatory requirements (e.g., PCI DSS, KYC, AML, PSD2).
 </li>
 <li>
 Work on API integrations between banks, payment gateways, and third-party service providers.
 </li>
 </ul>
 
 
 
 
 
 3. Process Mapping &amp; Optimization
 
 
 <ul>
 <li>
 Develop workflow diagrams, process models, and system interaction diagrams.
 </li>
 <li>
 Optimize digital payment and wallet processes to enhance user experience and operational efficiency.
 </li>
 <li>
 Identify automation opportunities to reduce manual intervention.
 </li>
 </ul>
 
 
 
 
 
 4. Data Analysis &amp; Reporting
 
 
 <ul>
 <li>
 Analyze transaction data, user behavior, and system performance to provide actionable insights.
 </li>
 <li>
 Work with SQL and BI tools to generate reports on key fintech metrics (e.g., transaction success rate, fraud detection, churn rate).
 </li>
 <li>
 Support risk and fraud teams in identifying suspicious activities.
 </li>
 </ul>
 
 
 
 
 
 5. Project Management &amp; Stakeholder Coordination
 
 
 <ul>
 <li>
 Act as a liaison between business units, development teams, and third-party vendors.
 </li>
 <li>
 Support Agile/Scrum teams by prioritizing the product backlog and sprint planning.
 </li>
 <li>
 Ensure timely delivery of fintech projects by tracking milestones and dependencies.
 </li>
 </ul>
 
 
 
 
 
 6. Testing &amp; Quality Assurance
 
 
 <ul>
 <li>
 Define test cases and participate in UAT (User Acceptance Testing) to validate solutions.
 </li>
 <li>
 Coordinate with QA teams to ensure proper testing of digital wallet transactions, payment flows, and API integrations.
 </li>
 <li>
 Identify and escalate defects or performance issues in the payment systems.
 </li>
 </ul>
 
 
 
 
 
 7. Compliance &amp; Security
 
 
 <ul>
 <li>
 Ensure adherence to local and international fintech regulations, including anti-money laundering (AML) and know-your-customer (KYC) guidelines.
 </li>
 <li>
 Work closely with cybersecurity teams to identify and mitigate payment fraud risks.
 </li>
 </ul>
 
 
 
 
 
 8. Continuous Improvement &amp; Market Research
 
 
 <ul>
 <li>
 Stay updated on emerging trends in fintech, blockchain, BNPL (Buy Now Pay Later), and digital banking.
 </li>
 <li>
 Analyze competitors&rsquo; payment solutions and recommend enhancements.
 </li>
 <li>
 Provide strategic input to improve product offerings and customer engagement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 1.
 
 
 
 
 Knowledge:
 
 
 
 <ul>
 <li>
 Experience in enterprise architecture, solution architecture, or software development, preferably in Cash, Payments and Digital Wallet.
 </li>
 <li>
 Translate business needs into functional requirements to design seamless cash wallet and digital payment solutions that enhance user experience and financial inclusion.
 </li>
 <li>
 Collaborate with cross-functional teams to analyze, document, and optimize digital banking processes, ensuring compliance, scalability, and innovation.
 </li>
 <li>
 Drive data-driven insights and product enhancements across fintech ecosystems, enabling smarter, faster, and more secure financial transactions.
 </li>
 </ul>
 
 
 
 
 
 
 2.
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Skilled in BRD, FRD, and user story development using Jira, Confluence, and Visio to translate business and regulatory needs into technical deliverables.
 </li>
 <li>
 Proficient in API analysis, data mapping, and third-party system integrations across payment gateways, digital wallets, and core banking platforms.
 </li>
 <li>
 Experienced in UAT planning, end-to-end process validation, and compliance alignment with CB regulations, AML/KYC, and CBE digital payment frameworks.
 </li>
 </ul>
 
 
 
 3.
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 University Degree in Telecommunication, Engineering, Business Administration.
 </li>
 </ul>
 
 
 
 
 
 
 4.
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of 4 years of relevant experience consistent with the above knowledge and skills.
 </li>
 </ul>
 
 
 
 
 
 
 5.
 
 
 
 
 Language Proficiency:
 
 
 
 <ul>
 <li>
 Perfect Command of English language (written &amp; spoken).
 </li>
 </ul>
 
 
 
 
 
 
 6.
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Strong communication skills to interact with business stakeholders and technical teams.
 </li>
 <li>
 Ability to translate business requirements into technical solutions.
 </li>
 <li>
 Experience in leading cross-functional teams and vendor management.
 </li>
 </ul>
 
 
</div>

Product Modelling Manager (Cash & Fintech)

Temenos

<div>
 
 About Temenos
 
 
 
 Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology &ndash; deployed on-premises, in the cloud, or as SaaS &ndash; to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
 
 
 For more information, please visit www.temenos.com.
 
 
 
 THE ROLE
 
 
 
 You will be responsible for the project delivery, being involved in the process from early stages such as pre-sales estimations and workshops until end of implementation. You will be accountable of all services contractual engagements related to the project and the financial delivery of the project. You will take the leadership in project planning, resourcing, progress reporting, project team management, troubleshooting and the continuing maintenance of good customer relations.
 
 
 
 OPPORTUNITIES
 
 
 
 
 <ul>
 <li>
 You will determine the scope and clear business objectives of the project and the critical success factors of implementation projects.
 </li>
 <li>
 You will prepare and communicate Project Plan to client, project team and Client Services Management.
 </li>
 <li>
 You will manage client expectations and ensure implementation is within the agreed scope and timeframe.
 </li>
 <li>
 You will develop and maintain close relationships with the client and ensure they are fully satisfied.
 </li>
 <li>
 You will plan, manage and maximize utilization of project resources.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 You should have a University degree in Information Technology or equivalent experience.
 </li>
 <li>
 You should have a PMP certified or equivalent.
 </li>
 <li>
 You should have a minimum of 5 years&rsquo; experience as Project Manager in software development or product customization environment delivering large / complex enterprise software projects to the financial services industry.
 </li>
 <li>
 You should have previous experience in Core Banking solutions replacement / implementation - essential. T24 preferred.
 </li>
 <li>
 You should have excellent verbal and written communication skills.
 </li>
 <li>
 You should speak Arabic and English.
 </li>
 <li>
 You should have experience in independently driving projects and managing cost, schedule and quality.
 </li>
 <li>
 You should have strong financial and business acumen.
 </li>
 <li>
 You should have a good knowledge of Microsoft Project, Word, Excel and Power Point.
 </li>
 <li>
 You should be able to spend extensive time on client site and you should be prepared to travel if required.
 
 
 
 </li>
 </ul>
 
 VALUES
 
 
 
 
 <ul>
 <li>
 Care about project delivery.
 </li>
 <li>
 Commit to the full project life cycle until the end of implementation.
 </li>
 <li>
 Collaborate with all project stakeholders.
 </li>
 <li>
 Challenge yourself to continue to maintain good customer relations.
 
 
 
 </li>
 </ul>
 
 SOME OF OUR BENEFITS include:
 
 
 
 
 <ul>
 <li>
 Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
 </li>
 <li>
 Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
 </li>
 <li>
 Family care: 4 weeks of paid family care leave
 </li>
 <li>
 Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
 </li>
 <li>
 Study leave: 2 weeks of paid leave each year for study or personal development
 
 
 
 </li>
 </ul>
 Please make sure to read our Recruitment Privacy Policy
 
 
</div>

Project Manager

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