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business excellence engagement healthcare field role

Axios International

<div>Position: Business Excellence &amp; Engagement &ndash; Healthcare Field Role 


Location: Saudi Arabia , Riyadh 
Position Purpose

The purpose of the job is to manage tasks under Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and external stakeholders and carry out administrative duties which will be both in the field and office based. 


Duties and Responsibilities
<ul>
<li>Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholders.</li>
<li>Maintain positive feedback from the stakeholders.</li>
<li>Increase the Satisfaction of physicians. Ensure that Axios scope of work is clearly communicated and understood among stakeholders.</li>
<li>Communicate with all the stakeholders on behalf of the Axios, when needed. Liaise with Axios Regional and HQ Teams as needed.</li>
<li>Overseeing and managing the development of material, ensuring accuracy and compliance with regulations.</li>
<li>You'll collaborate with cross-functional teams to create materials, medical education materials, and conference presentations.</li>
<li>Ensure that eligible patients are referred in the program(s) in a timely manner and in accordance with the project workflow and timelines.</li>
<li>Ensure that current patients receive their drugs quickly and efficiently.</li>
<li>Prepare timely monitoring reports (monthly) with patient numbers of referrals and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in &ldquo;real time&rdquo; as patients proceed through the program(s)</li>
<li>Maintain and update electronic program files, including patient and quality assurance data</li>
<li>Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data</li>
<li>Reporting any adverse events/product complaints as per client&rsquo;s requirements and/or Axios SOPPs</li>
<li>Conduct administrative duties for the office.</li>
<li>Work on new proposals or presentations under the business development and new launches department.</li>
<li>Your role also involves staying updated on the latest medical advancements, providing strategic guidance, and maintaining strong relationships with key opinion leaders and healthcare professionals.</li>
<li>Conduct all program activities through exclusive use of Axios&rsquo; Patient Management System (PMS).</li>
<li>Additional duties as assigned.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team in the region.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders, including Axios regional and global staff</li></ul> 


Competencies
<ul>
<li>Communication skills</li>
<li>Problem handling
</li><li>Negotiation skills</li>
<li>Initiative</li>
<li>Technical skills</li>
<li>Presentation skills</li>
<li>Project management
</li><li>Knowledge and information sharing</li></ul> 


Educational Background and Experience
<ul>
<li>At least 2-5 years of professional experience in the healthcare sector is ideal</li>
<li>Excellent command of both spoken and written English
</li><li>Excellent communication skills</li>
<li>Excellent networking skills</li>
<li>Experience in data monitoring and management is an advantage</li>
<li>Experience coordinating and handling logistics/supply chain is a plus</li>
<li>Experience in communication service management</li>
<li>In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus</li></ul> 


Job Circumstances
<ul>
<li>The position is based in our Regional office and it requires frequent travel to hospitals, clinics, healthcare facilities, and partners which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Excellence & Engagement – Healthcare Field Role

IQVIA

<div>Role Purpose 
The Customer Success Manager plays a key role in ensuring that IQVIA&rsquo;s healthcare clients derive maximum value from our solutions and services. The role focuses 70% on ensuring overall client satisfaction and service excellence, and 30% on securing renewals and identifying opportunities for growth within existing accounts. 
This position partners closely with account directors, sales, and delivery teams to maintain strong client relationships, ensure smooth service delivery, and support business expansion initiatives. 
Key Responsibilities 
Client Service and Delivery<ul><li>Serve as the primary day-to-day contact for assigned clients, representing IQVIA in all service-related matters.</li><li>Manage a portfolio of 5&ndash;7 client accounts, ensuring delivery excellence, responsiveness, and strong relationship management at multiple organizational levels.</li><li>Coordinate internal teams (sales, consulting, delivery) to meet client needs as outlined in account plans and service agreements.</li><li>Conduct regular service and performance reviews, ensuring that deliverables, timelines, and quality meet or exceed expectations.</li><li>Address first-line client issues and coordinate with internal support to resolve escalations promptly.</li><li>Conduct client onboarding sessions, ensuring effective understanding and use of IQVIA solutions and tools.</li><li>Document client feedback and drive continuous improvement actions across support and delivery functions.</li></ul> 
Account Retention and Growth<ul><li>Support contract renewals, change requests (CRs), and client billing follow-ups in collaboration with account management and sales teams.</li><li>Develop an understanding of clients&rsquo; business priorities, operational challenges, and healthcare technology landscape to recommend relevant IQVIA services.</li><li>Identify up-sell and cross-sell opportunities across IQVIA&rsquo;s product portfolio through customer profiling and needs assessment.</li><li>Track account performance metrics and collaborate with the wider commercial team to ensure revenue retention and growth.</li></ul> 
Collaboration and Internal Coordination<ul><li>Partner with delivery, product, and consulting teams to ensure that client requirements are effectively translated into delivery outcomes.</li><li>Support the Account Director in developing and executing account plans aligned to IQVIA&rsquo;s budget and client satisfaction targets.</li><li>Provide input and insights for local and regional client service improvements, leveraging lessons learned from managed accounts.</li><li>Offer training and knowledge-sharing support to client stakeholders on relevant IQVIA platforms and processes.</li></ul> 
Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Health Informatics, Computer Science, or a related field .</li><li>6&ndash;10 years of experience in client-facing roles within Healthcare IT or Healthcare Information Systems.</li><li>Strong understanding of:</li><li>Hospital Information Systems (HIS)</li><li>Revenue Cycle Management
 </li><li>Payer/Provider workflows and healthcare insurance processes</li><li>Proven track record in client relationship management, service delivery coordination, and account retention.</li><li>Excellent communication skills with fluency in English
</li><li>Strong analytical skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li></ul> 
Key Competencies<ul><li>Customer-focused and results-driven mindset
</li><li>Strong interpersonal and negotiation skills
</li><li>Collaborative across cross-functional teams
</li><li>Proactive problem-solving and follow-through
</li><li>Ability to convey technical information clearly to business users</li></ul>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div>

Customer Success Manager - Healthcare System Solutions

Roche

<div>Bei Roche kannst du ganz du selbst sein und wirst f&uuml;r deine einzigartigen Qualit&auml;ten gesch&auml;tzt. Unsere Kultur f&ouml;rdert pers&ouml;nlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du f&uuml;r das, was du bist, wertgesch&auml;tzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl pers&ouml;nlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und in Zukunft. Werde Teil von Roche, wo jede Stimme z&auml;hlt.<div></div><div>
Die Position</div>
At Roche, we believe healthcare transformation starts with listening, innovating, and collaborating. The role of the PJP is designed for individuals ready to challenge the status quo and lead with purpose. In Saudi Arabia, you&rsquo;ll have a unique opportunity to make a difference within one of the region&rsquo;s most dynamic healthcare environments&mdash;shaping the future of care for patients in partnership with regulators, providers, and communities.
If you share our commitment to improving life for every patient and want to lead impactful change, we encourage you to apply for this exciting role. 
The Opportunity<ul><li>
The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.</li><li>
Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.</li><li>
Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.</li><li>
Stewards Roche&rsquo;s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.</li><li>
By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.</li><li>
The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.</li><li>
Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.</li></ul>
Who you are<ul><li>
University degree (Pharmacy or a relevant field). An advanced degree in Life science and/or MBA is a plus. CCXA Academy (desired).</li><li>
Excellent stakeholder engagement skills including partnering with TAE's and organizations is required. Experience partnering with PAGs is highly desired.</li><li>
Experience leading a Cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.</li><li>
Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.</li><li>
Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.</li><li>
Broad understanding of Roche&rsquo;s present portfolio and future pipeline, such that they can work on future-based solutions</li><li>
Robust understanding of medical affairs strategies and tactics including clinical research.</li><li>
Fluent in English and Arabic (spoken &amp; written).</li></ul><div>
Wer wir sind</div>
Eine ges&uuml;ndere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und f&uuml;r zuk&uuml;nftige Generationen. Durch unser Engagement werden &uuml;ber 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgef&uuml;hrt. Wir ermutigen uns gegenseitig, neue M&ouml;glichkeiten zu erkunden, Kreativit&auml;t zu f&ouml;rdern und hohe Ziele zu setzen, um lebensver&auml;ndernde Gesundheitsl&ouml;sungen zu liefern.
Gemeinsam k&ouml;nnen wir eine ges&uuml;ndere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit f&ouml;rdert.</div>

Patient Journey Partner - Roche Pharma

Alfaisal University

<div><div><div><h3 class="jobSectionHeader">Associate Professor of Epidemiology (CoM#171225)</h3><div><ul><li>College of Medicine (CoM)</li>
</ul></div></div></div><div><h4 class="jobSectionHeader">Job Title</h4>
Associate Professor of Epidemiology
<h4 class="jobSectionHeader">Background</h4>
Alfaisal University College of Medicine invites applications for a full-time Associate Professor of Epidemiology in the Department of Biostatistics, Epidemiology &amp; Public Health. This senior academic role will support the expansion of research programs, MPH and PhD tracks, and national collaborations aligned with Vision 2030 health transformation priorities.
We seek a scholar with a strong record of research excellence in epidemiologic methods, chronic disease epidemiology, lifestyle and behavioral epidemiology, digital health surveillance, infectious disease modeling, environmental/occupational epidemiology, or health services research. Candidates should demonstrate a robust track record of competitive grant funding, interdisciplinary collaborations, and leadership in graduate education.
The successful candidate will join a rapidly growing academic environment with active institutional partnerships across Saudi Arabia&mdash;including public health authorities, healthcare clusters, national registries, and digital health platforms. The role includes teaching, supervising thesis research, leading funded projects, mentoring junior faculty, and contributing to departmental and university development.
<h4 class="jobSectionHeader">Job Description</h4>
<ul><li>Teach epidemiology and public health courses at the undergraduate, MPH, and PhD levels.</li>
<li>Lead research projects and contribute to national and international collaborations.</li>
<li>Supervise MSc, MPH, and PhD theses, and mentor junior faculty and postdoctoral researchers.</li>
<li>Conduct independent, high-impact epidemiologic research aligned with institutional and national priorities.</li>
<li>Develop advanced methodologies for population health, disease surveillance, causal inference, and public health analytics.</li>
<li>Publish in high-impact journals and participate in grant writing and funded research initiatives.</li>
<li>Contribute to curriculum development, accreditation, and academic governance.</li>
<li>Support community engagement, professional training, and capacity-building initiatives.</li>
<li>Participate in departmental.</li>
</ul><h4 class="jobSectionHeader">Job Type</h4>
<ul><li>Full Time Faculty Member</li>
</ul><h4 class="jobSectionHeader">Discipline</h4>
<ul><li>Department of Biostatistics, Epidemiology &amp; Public Health 
College of Medicine, Alfaisal University 
Riyadh, Saudi Arabia
</li></ul><h4 class="jobSectionHeader">Preffered Qualification
</h4><ul><li>PhD in Epidemiology or a closely related field.</li>
<li>Minimum of 5&ndash;7 years of academic experience post-PhD, with evidence supporting appointment at the Associate Professor rank.</li>
<li>Strong publication record in Q1 journals, with demonstrated leadership in epidemiologic research.</li>
<li>Experience in designing and leading large-scale epidemiologic studies, surveillance systems, or health assessments.</li>
<li>Proficiency in epidemiologic software and statistical packages (R, STATA, SAS, Python).</li>
<li>Demonstrated excellence in teaching, supervision, and mentorship at graduate levels.</li>
<li>Experience collaborating with national health authorities, research centers, or healthcare systems.</li>
<li>Track record of securing competitive grants and leading funded public health projects.</li>
<li>Expertise in digital health, real-time surveillance, or advanced epidemiologic modeling.</li>
<li>Experience contributing to the development of MPH, PhD, or professional training programs.</li>
<li>Experience in academic leadership roles (program director, committee chair, research lead).</li>
<li>Qualification from the western accredited universities will be preferred.</li>
</ul> 
Please upload CV in ENGLISH ONLY</div></div>

Associate Professor of Epidemiology

<div><div><div>Riyadh, Saudi Arabia | Full time | Hybrid | R1505020</div></div><div><div> 
Location: Riyadh
 
Function: Growth &amp; Commercial, Sales 
Reports to: Commercial Director L.S Saudi Arabia 
 
Role summary 
 
IQVIA is seeking a Senior Manager, Sales to drive new business and account growth with financial institutions&mdash;including PE/VC, asset management, family offices, investment banks, corporate finance teams and local pharma companies&mdash;focused on the Healthcare &amp; Life Sciences (HLS) sector. You will own the full commercial cycle for IQVIA services mainly in consulting and data-driven solutions: commercial due diligence, market/asset scans, RWE &amp; data assets, forecasting &amp; valuation analytics, HEOR/market access, performance improvement/PMO, and technology platforms. 
 
What you&rsquo;ll do 
 
<ul><li>Own a territory &amp; book of business across KSA; create and execute account plans with clear revenue targets and pipeline milestones.</li><li>Prospect &amp; originate: identify opportunities (buy-side/sell-side DD, portfolio value-creation, carve-outs, growth strategy, pricing/market access, RWE, digital health).</li><li>Solution selling: diagnose client needs, shape problem statements, and assemble the right IQVIA offerings (Consulting, Data, Technology, RWE, HEOR, Syndicated, Custom Analytics, Market research, Patient engagement solutions).</li><li>Deal leadership: run collaborative end-to-end pursuits with cross functional team&mdash;qualification, solution design, scoping, proposals, contracting, and handover to delivery.</li><li>Executive relationships: build trusted relationships with Partners/MDs, investment directors, and portfolio C-suites; orchestrate exec briefings and thought-leadership sessions.</li><li>Pipeline hygiene &amp; forecasting: maintain CRM discipline (stages, probabilities, next actions); deliver accurate monthly/quarterly forecasts.</li><li>Partner internally: collaborate with services Principals/Engagement Managers, Centers of Excellence teams, and Global FI practice.</li><li>Thought leadership: leverage IQVIA data to craft relevant viewpoints (e.g., subsector theses, therapeutic area heatmaps, market models).</li><li>Governance &amp; compliance: follow IQVIA commercial policies, information security, and ethics/anti-bribery standards.</li><li>Post-sale growth: drive expansion and renewals; identify cross-sell into data subscriptions, platforms, and managed services.</li></ul> 
What you&rsquo;ve done 
 
<ul><li>7&ndash;12 years in Life science consulting/analytics or investment-adjacent roles, with 3+ years in front-line sales or deal origination to FIs (PE/VC/AM/IB) in the GCC mainly KSA market.</li><li>Proven quota attainment selling consulting projects (e.g., CDD/strategy/PMO), data assets (claims, sales audits, RWE), and/or analytics/technology solutions.</li><li>Strong understanding of Life science value chain (biopharma, medtech, providers, payers, distributors) and FI deal cycles (screening DD value-creation exit).</li><li>Comfortable crafting commercial models, high-level TAM sizing and case scopes.</li><li>Executive presence; confident running board-level discussions and partnering with senior investors.</li><li>CRM proficiency (e.g., Salesforce), with structured pipeline management.</li><li>Bachelor&rsquo;s degree required; advanced degree (MBA, MSc, PharmD/MD) a plus.</li><li>English required; Arabic strongly preferred.</li><li>Travel 30&ndash;50%.</li></ul></div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Senior Manager, Sales — Financial Institutions & Local Pharma (Life Sciences)

Confidential Government

<div>
 
 Role Purpose
 
 
 
 
 
 The Director of Digital Strategy &amp; Business Planning is responsible for leading transformation initiatives and enabling the organization to optimize value through data and digital solutions. This role drives strategic alignment, performance excellence, and innovation across national and enterprise platforms &mdash; enhancing operational readiness and service delivery for government and private-sector partners.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Develop organizational strategic plans, business roadmaps, and digital transformation agendas to meet long-term goals.
 </li>
 <li>
 Lead design and governance of national data platforms and oversee successful adoption with internal and external stakeholders.
 </li>
 <li>
 Manage operational excellence programs including performance measurement, process improvement, and ISO initiatives.
 </li>
 <li>
 Drive product innovation through data-driven enhancements, emerging technologies, and user-centric service design.
 </li>
 <li>
 Establish business operating models, governance standards, and execution frameworks across enterprise programs.
 </li>
 <li>
 Lead multi-agency engagement efforts, delivering awareness workshops, capability enablement, and cross-government collaboration.
 </li>
 <li>
 Improve accessibility of insights through analytics, dashboards, and decision-support systems.
 </li>
 <li>
 Monitor KPIs, financial performance, and transformation impact to ensure value realization and continuous improvement.
 </li>
 <li>
 Build and empower high-performing teams; foster collaboration, accountability, and leadership growth.
 </li>
 </ul>
 
 
 
 
 Requirements &amp; Experience
 
 <ul>
 <li>
 8+ years of related experience
 </li>
 <li>
 Bachelor&rsquo;s in Computer Science or related field (Masters Preferred)
 </li>
 <li>
 Experience leading national-level platforms and working closely with government entities.
 </li>
 <li>
 Strong understanding of data lifecycle: monetization, quality, sharing policies, and infrastructure.
 </li>
 <li>
 Demonstrated ability to deliver measurable performance outcomes across complex programs.
 </li>
 <li>
 Proven capability in planning, budgeting, vendor management, and prioritization frameworks.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strategic Thinking &amp; Business Acumen
 </li>
 <li>
 Data &amp; Analytics Decision-Making
 </li>
 <li>
 Leadership, Coaching &amp; Change Enablement
 </li>
 <li>
 Service Design &amp; Customer Experience Excellence
 </li>
 <li>
 Performance Management &amp; KPI Tracking
 </li>
 <li>
 Risk, Compliance &amp; Quality Management
 </li>
 <li>
 High communication proficiency with ability to influence senior stakeholders
 </li>
 <li>
 Advanced digital literacy and emerging tech understanding
 </li>
 </ul>
 
 
</div>

Director of Digital Strategy & Business Planning

Explore 3499+ Business excellence engagement healthcare field role in Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

3499 business excellence engagement healthcare field role jobs IN Saudi Arabia

Business Excellence & Engagement – Healthcare Field Role

Customer Success Manager - Healthcare System Solutions

Patient Journey Partner - Roche Pharma

Patient Journey Partner - Roche Pharma

Associate Professor of Epidemiology

Senior Manager, Sales — Financial Institutions & Local Pharma (Life Sciences)

Director of Digital Strategy & Business Planning