sales executive

customer experience specialist Jobs in Saudi Arabia

customer experience specialist

customer service

customer service representative Jobs in Saudi Arabia

customer service representative

senior sales executive Jobs in Saudi Arabia

senior sales executive

customer service executive

Matar Holding company

<div>
 
 
 Job Role / Purpose
 
 
 
 
 The
 
 Customer Service Executive
 
 will support the Sales Team in executing strategies to improve customer satisfaction, streamline service processes, and drive customer loyalty for the Salama Automotive product portfolio.
 
 
 The role focuses on managing customer interactions, building and maintaining strong customer relationships, and addressing customer inquiries and complaints to ensure seamless operations and positive customer experiences. The position requires active engagement in customer support, service process management, and collaboration with the sales team to contribute to the company's overall growth and customer retention objectives.
 
 
 The ideal candidate should have a solid understanding of customer service principles, strong communication and problem-solving skills in both Arabic and English, and prior experience in customer service or support roles. A proactive approach in managing customer queries and supporting strategic goals set by the Line Manager is essential.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries promptly and professionally, providing accurate product and service information
 </li>
 <li>
 Provide and support MTO &amp; MTS process orders and ensure timely delivery. Coordinate with Operations team for order status
 </li>
 <li>
 Address complaints and escalate unresolved issues; provide compensation solutions where applicable
 </li>
 <li>
 Support trade loyalty programs and track customer engagement
 </li>
 <li>
 Conduct regular customer satisfaction surveys and analyze feedback
 </li>
 <li>
 Communicate pricing updates and ensure customers are informed promptly
 </li>
 <li>
 Monitor overdue payments and follow up with customers for resolution
 </li>
 <li>
 Coordinate and drive Sales Blitz initiatives and Workshop Endorsement Programs to boost sales
 </li>
 <li>
 Assist in identifying and supporting efforts to acquire new customers
 </li>
 <li>
 Maintain and update the customer database regularly
 </li>
 <li>
 Stay updated on product offerings and provide insights to customers
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Minimum Qualifications: Graduate/Postgraduate in Sales, Business Management, or related field
 </li>
 <li>
 Minimum Experience: 3 years in sales and customer service functions
 </li>
 <li>
 Proven experience in sales, customer service, and customer relationship management
 
 
 </li>
 </ul>
 
 Skills &amp; Functional Knowledge:
 
 
 
 <ul>
 <li>
 Excellent communication, negotiation, and presentation skills in Arabic and English
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software
 </li>
 <li>
 Problem-solving and critical thinking
 </li>
 <li>
 Customer and market segmentation
 </li>
 <li>
 Sales and commercial awareness
 </li>
 <li>
 Competitor analysis, lead generation, and prospecting
 </li>
 <li>
 Data collection and analysis
 </li>
 <li>
 Customer service orientation, project coordination, time management, and prioritization
 
 
 </li>
 </ul>
 
 Job-Specific Competencies:
 
 
 
 <ul>
 <li>
 Lead generation and converting prospects into sales opportunities
 </li>
 <li>
 Collaboration and teamwork in a cross-functional environment
 </li>
 <li>
 Result-oriented and proactive approach to achieving targets
 </li>
 <li>
 Analytical skills for data and market research
 </li>
 <li>
 Understanding of sales and marketing principles and execution of campaigns
 </li>
 <li>
 Attention to detail and accuracy in reporting and data management
 
 
 </li>
 </ul>
 
 Management Competencies:
 
 
 
 <ul>
 <li>
 Customer and team focused
 </li>
 <li>
 Appreciation of cultural diversity
 </li>
 <li>
 Effective communication and engagement
 </li>
 <li>
 Operational planning and support
 </li>
 <li>
 Problem-solving, teamwork, and collaboration
 </li>
 </ul>
</div>

Customer Service Executive

Matar Al Baqmi Holding Company

<div><h3 class="jobSectionHeader">Job Role / Purpose</h3>
The Customer Service Executive will support the Sales Team in executing strategies to improve customer satisfaction, streamline service processes, and drive customer loyalty for the Salama Automotive product portfolio.
The role focuses on managing customer interactions, building and maintaining strong customer relationships, and addressing customer inquiries and complaints to ensure seamless operations and positive customer experiences. The position requires active engagement in customer support, service process management, and collaboration with the sales team to contribute to the company&rsquo;s overall growth and customer retention objectives.
The ideal candidate should have a solid understanding of customer service principles, strong communication and problem-solving skills in both Arabic and English, and prior experience in customer service or support roles. A proactive approach in managing customer queries and supporting strategic goals set by the Line Manager is essential.<h3 class="jobSectionHeader">
Key Accountabilities</h3><ul>
<li>
Handle customer inquiries promptly and professionally, providing accurate product and service information.</li>
<li>Provide and support MTO &amp; MTS process orders and ensure timely delivery. Coordinate with Operations team for order status.</li>
<li>Address complaints and escalate unresolved issues; provide compensation solutions where applicable</li>
<li>Support trade loyalty programs and track customer engagement.</li>
<li>Conduct regular customer satisfaction surveys and analyze feedback.</li>
<li>Communicate pricing updates and ensure customers are informed promptly.</li>
<li>Monitor overdue payments and follow up with customers for resolution.</li>
<li>Coordinate and drive Sales Blitz initiatives and Workshop Endorsement Programs to boost sales.</li>
<li>Assist in identifying and supporting efforts to acquire new customers.</li>
<li>Maintain and update the customer database regularly.</li>
<li>Stay updated on product offerings and provide insights to customers.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Minimum Qualifications: Graduate/Postgraduate in Sales, Business Management, or related field
</li><li>Minimum Experience: 3 years in sales and customer service functions
</li><li>Proven experience in sales, customer service, and customer relationship management
</li></ul>Skills &amp; Functional Knowledge:<ul>
<li>
Excellent communication, negotiation, and presentation skills in Arabic and English
</li><li>Proficiency in Microsoft Office Suite and CRM software
</li><li>Problem-solving and critical thinking
</li><li>Customer and market segmentation
</li><li>Sales and commercial awareness
</li><li>Competitor analysis, lead generation, and prospecting
</li><li>Data collection and analysis
</li><li>Customer service orientation, project coordination, time management, and prioritization
</li></ul>Job-Specific Competencies:<ul>
<li>
Lead generation and converting prospects into sales opportunities
</li><li>Collaboration and teamwork in a cross-functional environment
</li><li>Result-oriented and proactive approach to achieving targets
</li><li>Analytical skills for data and market research
</li><li>Understanding of sales and marketing principles and execution of campaigns
</li><li>Attention to detail and accuracy in reporting and data management
</li></ul>Management Competencies:<ul>
<li>
Customer and team focused
</li><li>Appreciation of cultural diversity
</li><li>Effective communication and engagement
</li><li>Operational planning and support
</li><li>Problem-solving, teamwork, and collaboration</li></ul></div>

STFS GROUP

Job Description &ndash; Customer Service / Receptionist (Saudi National)Industry: Automotive Position: Customer Service Executive / Receptionist Nationality Required: Saudi National Location: AlkobarDepartment: Customer Care / Front OfficePosition Overview:We are seeking a friendly, professional, and customer-focused Saudi National to join our automotive team as a Customer Service / Receptionist. The ideal candidate will be the first point of contact for customers, ensuring smooth communication, professional greetings, and efficient support throughout their visit or inquiry.Key Responsibilities:Front Desk &amp; Customer Handling<ul><li>Greet customers warmly and assist them with inquiries.</li><li>Manage customer check-ins for service appointments.</li><li>Direct visitors to the appropriate department (Service, Sales, Spare Parts, etc.).</li><li>Answer incoming calls and transfer them to the relevant staff members.</li></ul>Customer Service Support<ul><li>Maintain customer records and update appointment schedules.</li><li>Coordinate with the service team regarding customer vehicle status.</li><li>Provide accurate information about services, promotions, and timelines.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Administrative Tasks<ul><li>Manage daily front desk operations efficiently.</li><li>Maintain a clean and welcoming reception area.</li><li>Assist with preparing basic reports, logs, and customer feedback forms.</li><li>Organize documents such as invoices, job cards, and delivery notes.</li></ul>Skills &amp; Qualifications:<ul><li>Saudi National (mandatory).</li><li>Prior experience in customer service, reception, or automotive industry is an advantage.</li><li>Excellent communication skills in Arabic (English is a plus).</li><li>Professional appearance, positive attitude, and strong customer-handling ability.</li><li>Able to multitask and work in a fast-paced automotive environment.</li><li>Basic computer skills (MS Office, CRM systems).</li></ul>Job Type: Full-time

Customer service cus receptionist

Sbigh

Lease Rental Executive Saudi Arabia 2-5 Years Workshop Service Advisor is the primary point of contact for customers seeking vehicle repair and maintenance services. The role involves delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team. Customer Interaction, Skills Required: <ul><li>Strong communication and customer service skills.</li><li>Strong problem-solving and organizational skills.</li><li>Ability to maintain customer relationships and stay calm under pressure.</li><li>Proficiency in workshop management software and MS Office tools.</li><li>Excellent communication skills</li><li>Strong customer service and interpersonal skills.</li><li>Detail-oriented with the ability to manage multiple tasks efficiently.</li><li>Proficiency in using workshop management software and basic MS Office tools.</li></ul>

Service Advisor

Hilton

<div>Sales Executive
A Cluster Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. 
 
 
What will I be doing? 
As Cluster Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Analysis local market trends and competitor activity to identify new business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
</ul>What are we looking for? 
A Cluster Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Experience in a sales role with a proven track record to close a sale</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Executive

Salt

<div>
 
 
 Job Title: Customer Experience (CX) Director
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Industry:
 
 Professional Services / Management Consulting
 
 
 
 Seniority:
 
 Director
 
 
 
 Role Overview
 
 
 
 My client is seeking an experienced
 
 Customer Experience (CX) Director
 
 to lead large-scale CX transformation programs for clients across Saudi Arabia. The ideal candidate brings
 
 deep knowledge of the Saudi market
 
 , a proven track record in designing and delivering customer-centric strategies, and strong leadership capabilities within a consulting environment. This role will shape the CX vision for major public and private sector organizations and oversee multidisciplinary teams to drive measurable business impact.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Leadership &amp; Delivery
 
 
 <ul>
 <li>
 Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization.
 </li>
 <li>
 Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders.
 </li>
 <li>
 Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks.
 </li>
 <li>
 Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets.
 </li>
 </ul>
 
 
 Strategy &amp; Thought Leadership
 
 
 <ul>
 <li>
 Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics.
 </li>
 <li>
 Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation.
 </li>
 <li>
 Contribute to internal capability building, including frameworks, methodologies, and CX tools.
 </li>
 </ul>
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify and cultivate new business opportunities within the Saudi market.
 </li>
 <li>
 Lead proposal development, pitch presentations, and commercial negotiations.
 </li>
 <li>
 Build and maintain strong relationships across key client accounts and government entities.
 </li>
 </ul>
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Manage and mentor multidisciplinary teams including CX strategists, service designers, analysts, and delivery managers.
 </li>
 <li>
 Foster a collaborative, high-performance culture and support professional development of team members.
 </li>
 <li>
 Coordinate with cross-functional teams such as digital, data analytics, customer service, and operations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 10+ years of experience
 
 in Customer Experience, Service Design, Customer Strategy, or related fields.
 </li>
 <li>
 
 Saudi market experience is essential
 
 , with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism).
 </li>
 <li>
 Experience working in a
 
 top-tier consulting firm
 
 or leading CX transformations in large organizations.
 </li>
 <li>
 Demonstrated ability to manage senior stakeholders and executive-level engagement.
 </li>
 <li>
 Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs.
 </li>
 <li>
 Strong commercial acumen and experience with business development.
 </li>
 <li>
 Fluent in English;
 
 Arabic proficiency strongly preferred
 
 .
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 CX strategy &amp; journey design
 </li>
 <li>
 Service design &amp; customer insights
 </li>
 <li>
 Digital experience &amp; omnichannel transformation
 </li>
 <li>
 Data-driven decision making &amp; VOC programs
 </li>
 <li>
 Stakeholder management and executive communication
 </li>
 <li>
 Leadership, coaching, and team development
 </li>
 <li>
 Structured problem solving and analytical thinking
 </li>
 </ul>
 
 
 
 
 *** Only successful candidates will be contacted ***
 
</div>

Director Customer Experience

Confidential Government

<div>
 <ul>
 <li>
 
 Role Overview:
 
 </li>
 </ul>
 
 We are seeking a highly accomplished and strategic executive of Shared Services to provide executive leadership over the centralization, optimization, and scaling of our core corporate. you will be responsible for driving significant cost savings, enhancing service delivery and quality, and ensuring the operational infrastructure supports the transformation and change initiatives.
 
 
 
 
 <ul>
 <li>
 
 The scope of the role includes executive oversight of:
 
 </li>
 </ul>
 
 
 
 
 
 Finance &amp; Budgeting Services:
 
 Transactional accounting (AP/AR), treasury support, and internal budgeting/reporting administration.
 
 
 
 
 
 
 Procurement &amp; Strategic Sourcing:
 
 category management, vendor relations, and P2P (Procure-to-Pay) process efficiency.
 
 
 
 
 
 
 Warehousing &amp; Logistics:
 
 Inventory management, inbound/outbound logistics, and distribution center operations.
 
 
 
 
 
 
 Administration Services:
 
 Corporate facilities management and general administration support.
 
 
 
 
 <ul>
 <li>
 
 Key Responsibilities:
 
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Transformation:
 
 Design, champion, and execute a multi-year strategy for the Shared Services Operating Model, leveraging best practices, technology (e.g., ERP, RPA), and process standardization across all functions.
 
 
 
 
 
 
 Operational Excellence:
 
 Define and implement robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to monitor and ensure consistent, high-quality, and cost-effective service delivery to all internal business partners.
 
 
 
 
 
 
 Financial Impact:
 
 Identify and implement efficiency projects that result in measurable cost reductions and working capital improvements across the shared services portfolio.
 
 
 
 
 
 
 Team Leadership:
 
 Recruit, mentor, and lead a diverse, global team, fostering a culture of continuous improvement, customer service focus, and operational rigor.
 
 
 
 
 
 
 Stakeholder Management:
 
 Manage relationships with executive leadership and business unit heads, acting as the key business partner to ensure service offerings align with evolving strategic needs.
 
 
 
 
 <ul>
 <li>
 
 Academics and experience:
 
 </li>
 </ul>
 
 
 
 
 
 Academics:
 
 Bachelor&rsquo;s degree in Business Administration, Finance, Supply Chain, or a related field is required.
 
 
 
 
 
 
 Experience:
 
 10+ years of leadership experience, with at least 5 years in leading a multi-functional Shared Services or Business Services (GBS) organization.
 
 
 
</div>

VP , GM of Shared Services

Explore 2143+ Customer service executive in Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

2143 customer service executive jobs IN Saudi Arabia

Customer Service Executive

Customer Service Executive

Customer service cus receptionist

Service Advisor

Sales Executive

Director Customer Experience

VP , GM of Shared Services