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customer service assistant Jobs in Saudi Arabia

customer service assistant

customer service representative

Arab Computers For Maintenance

<div>
 Date: Nov 13, 2025
 
 
 Location:
 
 
 Jeddah, SA
 
 
 Company: Arab Computer for Maintenance LLC
 
 
 Req ID: 2592
 
 
 
 Job Title
 
 
 
 
 Customer Service Representative
 
 
 
 
 Job Scope
 
 
 
 The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Welcome customers and provide world-class service and hands-on technical support on Apple products and devices
 </li>
 <li>
 Understand and capture all required information from customers and create respective forms with accurate data
 </li>
 <li>
 Accept units for service from walk-in customers including retailers and update the database accordingly
 </li>
 <li>
 Deliver service units back to customers
 </li>
 <li>
 Handle large volume or multiple small volume retailer accounts
 </li>
 <li>
 Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed
 </li>
 <li>
 Handle payment transactions and related reports accordingly
 </li>
 <li>
 Process walk in jobs on site or return to Apple in coordination with the Certified Technician
 </li>
 <li>
 Take incoming calls from customers and courier company among others and answer queries in a fast and professional way
 </li>
 <li>
 Update and close customer tickets for every call answered and record data details and actions performed accordingly
 </li>
 <li>
 Train new customers and help them acquire the basic skills needed on Apple products
 </li>
 <li>
 Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians
 </li>
 <li>
 Support the launch of new applications, services and tools
 </li>
 <li>
 Submit periodic reports to management
 </li>
 <li>
 Maintain a cleaned and organized workstation and center
 </li>
 <li>
 Stay updated on all Apple&rsquo;s articles for troubleshooting, operational procedures and service news.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field.
 
 
 
 Experience
 
 
 
 At least 2 years of relevant experience.
</div>

Customer Service Representative

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and professional Customer Service Representative to join our esteemed hospitality team. In this role, responsible for delivering exceptional service that exceeds their expectations.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Respond to customer inquiries via phone, email in a timely manner</li><li>
Resolve customer complaints and issues with a focus on customer satisfaction</li><li>
Process orders, returns, and exchanges accurately</li><li>
Provide product information and recommendations to customers</li><li>
Collaborate with other departments to ensure seamless customer experience</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent communication and interpersonal skills</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Strong problem-solving skills</li><li>
Previous customer service experience preferred</li><li>
Proficiency in Microsoft Office and CRM software</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and benefits package</li><li>
Opportunities for career growth and development</li><li>
Positive and inclusive work environment</li><li>
Employee discounts on company products</li></ul></div>

Global Blue

<div>
 
 
 Role Overview
 
 
 
 
 
 
 This person will be responsible for answering customers&acute; inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services&acute; KPIs and deliver a high performance with focus in high quality.
 
 
 
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Communication with customers in written and via phone with defined SLA (response time) and quality standards
 </li>
 <li>
 Keeping records of customer&acute;s interaction and contacts
 </li>
 <li>
 Researching required information using internal systems and resources
 </li>
 <li>
 Communication and coordination with CS Team members, internal departments, and GB offices
 </li>
 <li>
 Following-up in customer inquiries not immediately resolved
 </li>
 <li>
 dentifying and escalating priority issues
 </li>
 <li>
 Recommending process improvements
 </li>
 <li>
 Duties and responsibilities can be changed after arrangement
 </li>
 <li>
 Principal accountably
 </li>
 <li>
 Providing customers with correct and complete information
 </li>
 <li>
 Ensuring maintaining of KPIs and SLAs
 </li>
 <li>
 Ensuring the contact logging software is correctly used to allow reports and analysis
 </li>
 <li>
 Maintaining internal rules
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Secondary education degree or University degree (Bc/MA)
 </li>
 <li>
 Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
 </li>
 <li>
 Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
 </li>
 <li>
 PC literate with experience with MS Office
 </li>
 <li>
 Good communication skills
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 <ul>
 <li>
 Previous experience in Customer Service is an advantage (international environment is a significant advantage)
 </li>
 <li>
 Customer oriented
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Enjoys a fast paced, ever-changing environment
 </li>
 <li>
 Team player
 </li>
 <li>
 Good analytical skills, focused on problem solving
 </li>
 <li>
 Ability to handle stress
 </li>
 <li>
 Multi-tasking
 </li>
 <li>
 Experience with Salesforce
 </li>
 </ul>
 
 
</div>

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Cigna Group

<div>About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
The role:
<ul><li>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</li><li>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</li><li>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</li><li>
Mails or routes claim forms and supporting documentation to various units for final processing.</li><li>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</li><li>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>
Minimum 1+ years of customer service experience analyzing and solving customer problems</li><li>
Call center experience</li><li>
Excellent English written and oral communication skills</li><li>
Arabic written and oral skill is a must</li><li>
Exceptional organizational and time-management focus</li><li>
Ability to perform in a high volume, fast paced call center environment</li><li>
Proven ability to work independently as well as a productive member of a team</li><li>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</li><li>
Extensive understanding in Medical Terminology is a PLUS</li><li>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</li></ul> 
Conditions/Requirements:<ul><li>
Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul>
Our Offer:
<ul><li>VIP Healthcare Insurance Plan</li><li>
Professional learning programs to help you grow your career at Cigna</li><li>
Superb office location at Riyadh Front</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Customer Service Representative - Saudi National

CARE

Create a job alert for similar positionsSummary: Customer Service Representative position available in Jeddah, Saudi Arabia, focusing on managing reservations and enhancing guest experiences. Responsibilities include coordinating operational activities and analyzing performance for continuous improvement. Applicants should have previous experience in customer service or reservations management, excellent communication skills in Arabic and English, and the ability to work under pressure effectively.The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.KONE, a Top Employer, is dedicated to a better world of work and exhibits this through excellent people practices.Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah: Siemens strongly believes in innovation. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics.

Call Center Jobs in Jeddah (Oct 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

Customer Service Representative Explore a career as a Customer Service Representative in Riyadh, Saudi Arabia. This role involves handling customer inquiries, managing vehicle rentals, and providing exceptional service. The ideal candidate is a Saudi national fluent in Arabic with at least one year of experience in a car rental company. Strong communication and organizational skills are essential for maintaining records and coordinating with the operations team. Salary: $1,500 - $2,000 (Entry level). Posted 10 days ago. Easy Apply.

Flight Attendant Jobs in Al Yarmuk (Nov 2025) - Bayt.com

Explore 2267+ Customer service representative in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2267 customer service representative jobs IN Saudi Arabia

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - Saudi National

Call Center Jobs in Jeddah (Oct 2025) - Bayt.com

Flight Attendant Jobs in Al Yarmuk (Nov 2025) - Bayt.com