customer success manager Jobs in Saudi Arabia

customer success manager

sales associate

customer experience specialist Jobs in Saudi Arabia

customer experience specialist

account management specialist Jobs in Saudi Arabia

account management specialist

customer service

client service associate

Cartier

<div>
 HOW WILL YOU MAKE AN IMPACT?
 
 
 Are you passionate about luxury client service and ensuring a seamless after-sales experience? Do you have a genuine interest in delving into the world of Cartier and contributing to a team that values excellence?
 
 
 As a Client Service Associate, you will be an ambassador of the Maison, playing a vital role in delivering exceptional service and maintaining the high standards of Cartier.
 
 
 WHAT WILL BE YOUR MISSION?
 
 
 Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison's reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process.
 
 
 Among various responsibilities, your main missions are to act as a Client Service expert, to assist the boutique team in delivering exceptional service, to support the Boutique Watchmaker in ensuring a seamless process, as well as monitoring client files and ensuring the follow-up of key after-sales service indicators.
 
 
 <ul>
 <li>
 Client Service &amp; Technical Expertise: Understand client needs, provide solutions, explain technical aspects clearly, and address service objections.
 </li>
 <li>
 File &amp; Process Management: Monitor client files, manage repair workflows, and ensure timely communication and reporting.
 </li>
 <li>
 Performance &amp; Satisfaction: Capture client data, enhance satisfaction by minimizing delays, and contribute to after-sales turnover.
 </li>
 <li>
 Sales &amp; Stock Oversight: Drive service sales, advise clients on service and product options, and manage stock and inventory.
 
 
 </li>
 </ul>
 HOW WILL YOU EXPERIENCE SUCCESS WITH US?
 
 
 <ul>
 <li>
 Experience &amp; Skills: Minimum 3 years in client service (luxury preferred), university degree, strong knowledge of Cartier products and services, sales abilities, and MS Office proficiency. Experience in watchmaking and jewelry is highly appreciated.
 </li>
 <li>
 Personal Attributes : Passionate about client service, dedicated to Cartier's legacy, excellent communication and interpersonal skills, ability to manage stress and confidentiality, adaptable to changing priorities, and a strong team player.
 </li>
 <li>
 Core Competencies: Rigorous, empathetic, confident, solution-oriented, with strong integrity, attention to detail, and organizational skills.
 </li>
 <li>
 Language Skills: Fluent in English and Arabic
 </li>
 <li>
 Technical Acumen: Experience in budget management and excellent computer skills (Word, Excel, Outlook, and PowerPoint).
 
 
 </li>
 </ul>
 
 What Do We Offer
 
 
 
 At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 WHO WE ARE?
 
 
 As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
 
 
 We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
 
 
 We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 Quite simply, Cartier is a place like no other. Welcome to our Maison!
 
 
 YOUR JOURNEY WITH US
 
 
 If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
 
 
 Take your next step with Cartier, we look forward to hearing from you!
</div>

Client Service Associate

Nestlé

<div>Location: Jeddah, Saudi Arabia 
Workplace Type: On-site.
 Department: Customer Service 
Reports To: Call Center Supervisor 
Employment Type: Full-Time 
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 
Key Responsibilities:<ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Customer Service Agent

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our offices in Riyadh and is onsite
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 University Graduates.
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Customer Care Advisor (Voice)

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Games Jobs Direct

Overview Do you have project management experience and are you seeking a new job in Riyadh? Our client is looking for a PMO Director, and the role comes with an attractive salary and benefits package.As a PMO Director, you will be accountable for the Operational Services layer that supports the studio by overseeing the management of transversal teams and Production services Co-development, Agile Practices and Production Methodologies and PMO. Responsibilities <ul><li>Contribute to the implementation of co-development mandates with collaborating studios, communicate the mandate to the teams, make any necessary adjustments and ensure compliance throughout the production process</li><li>Centralise information on current and future mandates</li><li>Assess needs for upcoming projects within the studios and provide visibility on future requirements and relevant service teams</li><li>Develop standards and guidelines to ensure a smooth technical collaboration between lead and associate studios.</li></ul>

PMO Director.

Explore 2150+ Client service associate in Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

2150 client service associate jobs IN Saudi Arabia

Client Service Associate

Client Service Associate

Customer Service Agent

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Care Advisor (Voice)

Guest Relations Associate

PMO Director.