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customer experience specialist Jobs in Saudi Arabia

customer experience specialist

customer service executive - network operations & support Jobs in Saudi Arabia

customer service agent

Nestlé

<div>
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 Workplace Type:
 
 On-site.
 
 
 
 Department:
 
 Customer Service
 
 
 
 Reports To:
 
 Call Center Supervisor
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Position Summary
 
 
 
 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
 
 
 Responsible for acting as a liaison between customers and companies.
 
 
 Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
 </li>
 <li>
 Provide accurate information regarding products, services, and company policies.
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring a positive customer experience.
 </li>
 <li>
 Document all customer interactions accurately in the system.
 </li>
 <li>
 Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
 </li>
 <li>
 Participate in training and development activities to enhance skills and knowledge.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree preferred.
 </li>
 <li>
 Previous experience in a customer service or call center role
 </li>
 <li>
 Proficient in using computer systems and software.
 </li>
 </ul>
</div>

Customer Service Agent

<div>Location: Jeddah, Saudi Arabia 
Workplace Type: On-site.
 Department: Customer Service 
Reports To: Call Center Supervisor 
Employment Type: Full-Time 
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 
Key Responsibilities:<ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Reservations Sales Agent
A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Sales Agent

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Saudi National)

Emirates

<div>
 
 Job Purpose
 
 
 
 To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
 
 
 <ul>
 <li>
 Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
 </li>
 <li>
 Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
 </li>
 <li>
 Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
 </li>
 <li>
 To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
 </li>
 <li>
 Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
 </li>
 <li>
 To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
 </li>
 <li>
 Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
 </li>
 <li>
 Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
 </li>
 <li>
 Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
 </li>
 <li>
 When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
 
 
 </li>
 </ul>
 Minimum O level or equivalent.
 
 
 Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.
 
 
 Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.
 
 
 Qualification
 
 
 Knowledge of a Departure Control System and Computerized Reservation System.
 
 
 Knowledge of check-in procedures.
 
 
 Customer Service Delivery.
 
 
 Fluent in spoken and written English and local language.
 
 
 Proficiency in Microsoft Office applications.
 
 
 Must have the right to live &amp; work in KSA.
 
 
 Salary &amp; benefits
 
 
 Competitive Salary.
</div>

Senior Airport Services Agent - DMM

Red Sea Global

<div>
 
 
 Join The Destination Management Company!
 
 
 
 
 
 
 
 DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 
 
 
 
 We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 
 
 
 
 
 
 
 Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 
 
 
 
 We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 
 The Customer Care team is the primary interface for clients engaging with our
 
 
 
 
 Destination Management Company (DMC). Their role is pivotal in nurturing client
 
 
 
 
 relationships and enhancing the customer experience.
 
 
 
 
 Primary duties involve managing incoming requests and inquiries through calls,
 
 
 
 
 emails, and other communication platforms, generating sales leads to acquire new
 
 
 
 
 clients, and keenly understanding and fulfilling customer needs to ensure their
 
 
 
 
 satisfaction and loyalty.
 
 
 
 
 Specialists act as a critical link, delivering detailed product/service information,
 
 
 
 
 addressing questions, and resolving client issues with accuracy and efficiency.
 
 
 
 
 The ideal candidate is patient, empathetic, and possesses exceptional
 
 
 
 
 communication skills. They are adept at understanding diverse customer viewpoints
 
 
 
 
 and championing their needs effectively.
 
 
 
 
 An essential part of this role involves collecting and analyzing customer feedback,
 
 
 
 
 vital for both our B2B and B2C sectors, and employing problem-solving skills to
 
 
 
 
 troubleshoot and investigate queries or complaints.
 
 
 
 
 Success in this role is measured through maintaining high service standards, prompt,
 
 
 
 
 and effective response to customer inquiries, and achieving superior customer
 
 
 
 
 satisfaction rates.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 Customer Communication:
 
 
 
 
 
 &bull; Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages,
 
 
 
 
 addressing customer requests promptly and effectively.
 
 
 
 
 &bull; Actively generate sales opportunities and upsell services tailored to each guest's
 
 
 
 
 specific needs.
 
 
 
 
 &bull; Establish and maintain trustful relationships with customers through consistent and
 
 
 
 
 engaging communication.
 
 
 
 
 &bull; Provide precise and comprehensive information using appropriate tools and systems
 
 
 
 
 such as the online booking system, contact center solution, and email ticketing
 
 
 
 
 system.
 
 
 
 
 
 
 
 
 Booking Management:
 
 
 
 
 
 &bull; Make and manage bookings for customers and operators, ensuring accuracy and
 
 
 
 
 seamless processes.
 
 
 
 
 &bull; Prepare and manage sales proposals effectively, meeting and exceeding sales
 
 
 
 
 targets.
 
 
 
 
 &bull; Update customer information and booking details in the CRM system promptly and
 
 
 
 
 accurately.
 
 
 
 
 
 
 
 
 Customer Support:
 
 
 
 
 
 &bull; Assess and understand customer requirements to ensure satisfaction and
 
 
 
 
 encourage long-term loyalty.
 
 
 
 
 &bull; Address customer complaints swiftly, offering suitable solutions and alternatives
 
 
 
 
 within given timeframes, and follow up to ensure resolution and customer
 
 
 
 
 satisfaction.
 
 
 
 
 &bull; Go above and beyond in servicing VIP and luxury customers, ensuring an
 
 
 
 
 exceptional and personalized customer experience.
 
 
 
 
 
 
 
 
 Administrative Tasks:
 
 
 
 
 
 &bull; Maintain accurate records of customer interactions, manage customer accounts
 
 
 
 
 efficiently, and organize necessary documentation.
 
 
 
 
 &bull; Collect and analyze customer feedback to identify opportunities for improvement and
 
 
 
 
 contribute to service enhancements.
 
 
 
 
 &bull; Monitor and follow up on pending bookings or issues to ensure timely resolution.
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 Travel agency General knowledge
 
 
 
 2+ years (DMC Experience is preferred)
 
</div>

Reservation Specialist

Explore 1486+ Customer service agent in Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

1486 customer service agent jobs In Saudi Arabia

Customer Service Agent

Customer Service Agent

Reservations Agent

Reservations Sales Agent

Customer Service (Saudi National)

Senior Airport Services Agent - DMM

Reservation Specialist