customer success manager Jobs in Saudi Arabia

customer success manager

customer experience specialist Jobs in Saudi Arabia

customer experience specialist

customer service agent Jobs in Saudi Arabia

customer service agent

customer service representative Jobs in Saudi Arabia

customer service representative

customer service specialist Jobs in Saudi Arabia

customer service specialist

customer service

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The
 
 Service Customer Specialist
 
 plays a pivotal role in enhancing customer satisfaction and loyalty within the organization by delivering exceptional service to all clients. This mid-career position demands an individual who excels in creating an inviting and professional environment where customer inquiries are met with comprehensive support and guidance about available services. The Service Customer Specialist is expected to use top-tier communication and interpersonal skills to efficiently address customer inquiries and resolve issues while directing customers to the relevant services. Proficiency in Microsoft Excel is essential for generating insightful reports, whereas strong abilities in PowerPoint are critical for preparing engaging presentations that strengthen internal communications and elevate customer interaction experiences. The ideal candidate must consistently uphold a high degree of professionalism to positively influence the overall customer experience, aligning with and exemplifying the values and ethos of the organization.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a clear progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, capable of creating, formatting, analyzing reports, and utilizing advanced functions for comprehensive data management.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint, capable of crafting professional-level presentations that engage and effectively inform diverse audiences.
 </li>
 <li>
 Excellent verbal and written communication skills to articulate information clearly, professionally, and tailored to varied client demographics.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, showcasing an ability to promptly and satisfactorily resolve ongoing issues.
 </li>
 <li>
 Capability to work independently while also nurturing collaboration within teams to meet shared objectives successfully.
 </li>
 <li>
 Strong organizational skills, adept at prioritizing multiple tasks efficiently within a fast-paced and dynamic work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards; capable of applying insights to improve service delivery continually.
 </li>
 <li>
 Professionalism in both appearance and interaction with customers, ensuring a positive organizational representation at all times.
 </li>
 <li>
 Adaptability to swift changes and unexpected challenges, showcasing a resourceful approach to problem-solving.
 </li>
 <li>
 Cultural sensitivity with the ability to modify communication styles to meet diverse customer needs effectively.
 </li>
 <li>
 Experience in gathering customer feedback to develop actionable strategies aimed at service improvement.
 </li>
 <li>
 Strong analytical skills, equipped to assess customer data to inform evidence-based decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to ensure a positive and lasting first impression.
 </li>
 <li>
 Actively listen to customer inquiries, delivering prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Guide customers in exploring and maximizing the usage of the organization&rsquo;s offerings tailored to their specific needs and requests.
 </li>
 <li>
 Proactively resolve customer issues or concerns with efficiency, maintaining consistently high levels of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports using Excel to track inquiries, customer feedback, and service performance metrics to support operational enhancements.
 </li>
 <li>
 Develop and present visually appealing PowerPoint presentations for internal teams and special client engagements, ensuring high engagement levels.
 </li>
 <li>
 Collaborate seamlessly with team members to refine customer service protocols, sharing valuable insights to improve overall service quality.
 </li>
 <li>
 Maintain an organized workspace that reflects the organization&rsquo;s branding and commitment to an exceptional customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) systems effectively to log customer interactions and accurately track engagement metrics.
 </li>
 <li>
 Collect and analyze insights from various customer interactions to recognize trends and enhance overall service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and professional developmental opportunities, striving for continual improvement of service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting fellow team members.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills, fostering robust and meaningful relationships with both customers and team members.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for thorough analysis and reporting.
 </li>
 <li>
 Creative and effective presentation skills utilizing Microsoft PowerPoint, showcasing an ability to engage varied audiences effectively.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in high-pressure customer service situations to ensure swift resolutions.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through tailored and personalized service.
 </li>
 <li>
 Elevated attention to detail in both customer interactions and the preparation of reporting documents, ensuring accuracy and professionalism.
 </li>
 <li>
 Effective time management capabilities, skilled in juggling multiple customer interactions alongside competing task priorities concurrently.
 </li>
 <li>
 Empathy and patience towards customer concerns and inquiries, ensuring a compassionate and customer-centric service approach.
 </li>
 <li>
 Ability to remain calm and composed under pressure, facilitating quick and effective resolutions to customer inquiries and issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of services delivered.
 </li>
 <li>
 An enthusiastic and proactive mindset towards providing exceptional customer service and fostering a culture of teamwork.
 </li>
 <li>
 A continuous learner mentality, eager to adopt new tools, technologies, and methodologies aimed at enhancing service delivery efficiency.
 </li>
 </ul>
</div>

Customer Service

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a vital mid-career professional dedicated to enhancing customer satisfaction and loyalty through exemplary service delivery. This role is pivotal in creating a welcoming and professional atmosphere for clients visiting the organization, ensuring they receive comprehensive support, informed guidance, and reliable information about our services. The incumbent will utilize exceptional communication and interpersonal skills to effectively address inquiries, resolve issues promptly, and guide customers toward appropriate services. Proficiency in Microsoft Excel is required for producing straightforward reports, while strong capabilities in PowerPoint are essential for crafting engaging presentations aimed at improving internal communication and enhancing customer engagement. The ideal candidate will consistently display professionalism, positively impacting the overall customer experience while embodying the organization's core values and ethos.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
 </li>
 <li>
 Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
 </li>
 <li>
 Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
 </li>
 <li>
 Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
 </li>
 <li>
 Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
 </li>
 <li>
 Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
 </li>
 <li>
 Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
 </li>
 <li>
 Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
 </li>
 <li>
 Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
 </li>
 <li>
 Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Assist customers in exploring and utilizing the organization&rsquo;s offerings that meet their specific needs and requests.
 </li>
 <li>
 Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
 </li>
 <li>
 Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
 </li>
 <li>
 Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
 </li>
 <li>
 Maintain an organized workspace that embodies the organization&rsquo;s branding and commitment to outstanding customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
 </li>
 <li>
 Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
 </li>
 <li>
 Actively participate in training sessions and professional .
 </li>
 </ul>
</div>

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered. The Specialist will leverage top-tier communication and interpersonal skills to efficiently address inquiries and resolve issues while expertly directing customers toward the relevant services that align with their needs. Proficiency in Microsoft Excel is essential, enabling the generation of clear reports, while advanced skills in PowerPoint are required for creating engaging presentations that support internal communication and amplify customer engagement initiatives. The ideal candidate will consistently embody professionalism, positively influencing the customer experience while aligning with the organization&rsquo;s ethos and values.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of progressive experience in customer service or client-facing roles, showcasing a track record of increased responsibilities and achievements.
 </li>
 <li>
 Proficient in Microsoft Excel, adept at creating, formatting, and analyzing reports, and skilled in utilizing advanced functions.
 </li>
 <li>
 Strong command of Microsoft PowerPoint for the development of engaging presentations that effectively communicate information to different audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, able to articulate complex information succinctly and professionally.
 </li>
 <li>
 Proven track record in effectively managing customer relationships, demonstrating a strong aptitude for problem resolution and customer satisfaction.
 </li>
 <li>
 Ability to operate independently while contributing to a team-oriented atmosphere toward shared objectives.
 </li>
 <li>
 Robust organizational skills, adept at prioritizing multiple tasks within a dynamic, fast-paced work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards, with the agility to apply them to enhance service delivery.
 </li>
 <li>
 Professional demeanor and appearance when interacting with customers, acting as a positive representative of the organization.
 </li>
 <li>
 High adaptability to a fast-paced environment, exhibiting a resourceful approach to unexpected challenges.
 </li>
 <li>
 Cultural sensitivity and proficiency in adjusting communication styles to align with the diverse needs of a varied customer base.
 </li>
 <li>
 Experience in effectively gathering customer feedback and formulating actionable strategies for service enhancement.
 </li>
 <li>
 Strong analytical skills, proficient in evaluating customer data to support informed decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
 </li>
 <li>
 Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization&rsquo;s services.
 </li>
 <li>
 Direct customers in exploring and utilizing the organization's services that meet their unique requests and needs.
 </li>
 <li>
 Address and resolve customer issues or concerns quickly and efficiently to ensure a continually high standard of customer satisfaction.
 </li>
 <li>
 Prepare and generate concise reports in Excel to track customer inquiries, feedback, and service performance metrics for operational enhancement.
 </li>
 <li>
 Develop and present visually impactful PowerPoint presentations for internal teams and tailored customer engagements.
 </li>
 <li>
 Collaborate effectively with team members to refine customer service protocols, sharing valuable insights for improvement.
 </li>
 <li>
 Maintain an organized and branded workspace that reflects the organization&rsquo;s dedication to customer service excellence.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to document customer interactions and track engagement effectiveness.
 </li>
 <li>
 Gather and analyze insights from customer experiences to identify trends that will improve service delivery.
 </li>
 <li>
 Engage actively in training and professional development opportunities to enhance service competencies and knowledge.
 </li>
 <li>
 Foster a positive team culture by sharing best practices, promoting collaborative problem-solving, and providing support to colleagues.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal abilities, establishing strong relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP for data analysis and reporting tasks.
 </li>
 <li>
 Creative presentation skills using Microsoft PowerPoint, effectively engaging diverse audiences through well-structured content.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in challenging customer service scenarios.
 </li>
 <li>
 Proficient at recognizing and addressing diverse client needs through personalized service delivery.
 </li>
 <li>
 Meticulous attention to detail in all customer interactions and the preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, adept at balancing multiple customer interactions and task priorities.
 </li>
 <li>
 Empathy and patience in addressing customer concerns, ensuring a compassionate service experience.
 </li>
 <li>
 Ability to remain composed under pressure, swiftly providing effective resolutions for customer-related issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction levels and service effectiveness.
 </li>
 <li>
 An enthusiastic and proactive attitude toward delivering outstanding customer service and contributing to teamwork.
 </li>
 <li>
 A continuous learner mindset, eager to adopt new tools, technologies, and methods that enhance service delivery.
 </li>
 </ul>
</div>

Lucent Dental

<ul><li>&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1607;&#1575;&#1578;&#1601;&#1610;&#1611;&#1575; &#1608;&#1601;&#1610; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1575;&#1604;&#1585;&#1583; &#1593;&#1604;&#1609; &#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585;&#1575;&#1578;&#1607;&#1605;.</li><li>&#1581;&#1580;&#1586; &#1608;&#1578;&#1571;&#1603;&#1610;&#1583; &#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1608;&#1578;&#1593;&#1583;&#1610;&#1604;&#1607;&#1575; &#1601;&#1610; &#1575;&#1604;&#1606;&#1592;&#1575;&#1605;.</li><li>&#1588;&#1585;&#1581; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1608;&#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1575;&#1604;&#1571;&#1587;&#1575;&#1587;&#1610;&#1577; &#1604;&#1604;&#1605;&#1585;&#1590;&#1609; &#1576;&#1603;&#1604; &#1575;&#1581;&#1578;&#1585;&#1575;&#1605; &#1608;&#1608;&#1590;&#1608;&#1581;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1588;&#1603;&#1575;&#1608;&#1609; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1608;&#1578;&#1581;&#1608;&#1610;&#1604;&#1607;&#1575; &#1604;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604; &#1575;&#1604;&#1605;&#1582;&#1578;&#1589;.</li><li>&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1575;&#1604;&#1571;&#1591;&#1576;&#1575;&#1569; &#1608;&#1575;&#1604;&#1591;&#1575;&#1602;&#1605; &#1575;&#1604;&#1591;&#1576;&#1610; &#1604;&#1578;&#1606;&#1592;&#1610;&#1605; &#1581;&#1585;&#1603;&#1577; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609;.</li></ul><ul><li>Greet patients in person and by phone and handle basic inquiries.</li><li>Schedule, confirm, and reschedule appointments in the system.</li><li>Clearly explain basic services and promotions to patients.</li><li>Handle patient complaints and escalate to the responsible person when needed.</li><li>Coordinate with dentists and medical staff to organize patient flow.</li></ul>Job Type: Full-timePay: &#65020;5,000.00 - &#65020;5,500.00 per month

Nestlé

<div>
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 Workplace Type:
 
 On-site.
 
 
 
 Department:
 
 Customer Service
 
 
 
 Reports To:
 
 Call Center Supervisor
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Position Summary
 
 
 
 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
 
 
 Responsible for acting as a liaison between customers and companies.
 
 
 Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
 </li>
 <li>
 Provide accurate information regarding products, services, and company policies.
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring a positive customer experience.
 </li>
 <li>
 Document all customer interactions accurately in the system.
 </li>
 <li>
 Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
 </li>
 <li>
 Participate in training and development activities to enhance skills and knowledge.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree preferred.
 </li>
 <li>
 Previous experience in a customer service or call center role
 </li>
 <li>
 Proficient in using computer systems and software.
 </li>
 </ul>
</div>

Customer Service Agent

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Explore 2177+ Customer service in Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

2177 customer service jobs IN Saudi Arabia

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Customer Service Officer