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Transit petroleum services company

<p>شركة <b>ترانزيت (Transit)</b> إحدى الشركات الرائدة في تشغيل وإدارة محطات الوقود بالمملكة العربية السعودية تسعى دائمًا إلى تقديم أفضل الخدمات لعملائها وتطوير كوادرها البشرية. نعلن عن توفر وظيفة <b>أخصائي خدمة عملاء / Customer Service Specialist</b> للانضمام إلى فريقنا والمساهمة في تحسين تجربة العملاء ورفع كفاءة الموظفين.</p> المهام والمسؤوليات Responsibilities: <ul> <li>استقبال استفسارات العملاء والتعامل مع الشكاوى باحترافية وسرعة.</li> <li>متابعة وتحليل مؤشرات رضا العملاء والعمل على تحسينها باستمرار.</li> <li>اقتراح وتنفيذ مبادرات لتطوير خدمة العملاء وفقًا لأفضل الممارسات.</li> <li>تدريب وتطوير موظفي الصف الأمامي لرفع مستوى الأداء وجودة الخدمة.</li> <li>التنسيق مع الإدارات الأخرى لضمان تقديم تجربة عملاء مميزة.</li> <li>إعداد تقارير دورية للإدارة تتضمن الملاحظات والاقتراحات.</li> <li>Handle customer inquiries and complaints professionally and promptly.</li> <li>Monitor and analyze customer satisfaction indicators and drive continuous improvement.</li> <li>Propose and implement initiatives to enhance customer service best practices.</li> <li>Train and develop front-line employees to improve performance and service quality.</li> <li>Coordinate with other departments to ensure a distinguished customer experience.</li> <li>Prepare regular management reports with insights and recommendations.</li> </ul> المتطلبات Requirements: <ul> <li>خبرة عملية لا تقل عن 3 سنوات في مجال خدمة العملاء.</li> <li>إجادة اللغة الإنجليزية تحدثًا وكتابة.</li> <li>مهارات تواصل ممتازة وقدرة على التعامل مع ضغوط العمل.</li> <li>القدرة على العمل بروح الفريق وتحفيز الآخرين.</li> <li>إتقان استخدام أنظمة إدارة علاقات العملاء (CRM).</li> <li>Minimum 3 years of experience in customer service.</li> <li>Fluency in English (spoken and written).</li> <li>Excellent communication skills and ability to work under pressure.</li> <li>Strong teamwork spirit and ability to motivate others.</li> <li>Proficiency in Customer Relationship Management (CRM) systems.</li> </ul> للتقديم To Apply: <p>أرسل السيرة الذاتية إلى: <b></b></p> مستوى الأقدمية <p>مستوى متوسط الأقدمية</p> نوع التوظيف <p>دوام كامل</p> المجالات <p>النفط والغاز</p><img src="https://www.jobg8.com/Tracking.aspx?cfX0j3ddO%2boDBaK4eDi2czyDPe4jQTjjh" width="0" height="0" />

Customer Service Specialist

Florose

<p>Get AI-powered advice on this job and more exclusive features.</p><p>We are looking for a dedicated and professional <b>Customer Service Specialist</b> to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.</p><ul><li>Manage customer inquiries through phone, email, whatsapp.</li><li>Resolve complaints and provide appropriate solutions in a timely manner.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Coordinate with internal teams to improve processes and customer experience.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Provide product/service information clearly and professionally.</li><li>Contribute to achieving customer service KPIs and targets.</li></ul><p><b> Qualifications & Requirements:</b></p><ul><li>3+ years of experience in customer service, preferably in e-commerce or retail.</li><li>Strong communication and problem-solving skills.</li><li>Ability to handle multiple tasks under pressure.</li><li>Proficiency in Microsoft Office and customer service software/CRM systems.</li><li>Fluency in both Arabic and English (written and spoken)</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Industries <ul><li>Retail Florists</li></ul><p>Referrals increase your chances of interviewing at Florose by 2x</p><p>Jiddah, Makkah, Saudi Arabia 10 hours ago</p><img src="https://www.jobg8.com/Tracking.aspx?tshgTOASS1kQjbD4y2xf57gbo90Gylxuy" width="0" height="0" />

MISPay

<p>We are one of the leading Saudi fintech companies reimagining how people shop and pay - starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants - from iconic global brands to rapidly growing local businesses - with flexible payment options that drive customer satisfaction and business growth.</p><p><b>About the Role</b></p><p>As a <b>Customer Service Specialist</b>, you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.</p><p><b>What You'll Do</b></p><ul><li>Handle customer inquiries through phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints efficiently and escalate issues when necessary.</li><li>Document interactions and feedback to help improve processes and customer satisfaction.</li><li>Collaborate with internal teams to ensure smooth customer experiences.</li></ul><p><b>What We're Looking For</b></p><ul><li>2+ years of experience in customer service.</li><li>Proven experience in customer service or a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to multitask, stay organized, and work under pressure.</li><li>Familiarity with CRM systems and support tools is a plus.</li><li>Strong team player with a positive attitude.</li></ul><p><b>Why MISpay?</b></p><ul><li>Be part of a mission-driven company changing how people shop and pay in Saudi Arabia</li><li>Work on exciting, large-scale systems used by millions</li><li>Drive innovation in the fintech space</li><li>Remote-friendly culture with a high degree of autonomy</li><li>Ready to Shape the Future of Commerce? Join us in building the future of payments - one easy payment at a time.</li></ul><p><b>Job Details</b></p><ul><li>Seniority level: Associate</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkYRFjoKv3MwWgnnPEaOhqTmt" width="0" height="0" />

Tabby | تابي

Overview <p>Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention.</p> Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li><b>Application Deadline:</b> 27 September 2025</li><li><b>Department:</b> Customer Experience Management</li><li><b>Employment Type:</b> Full Time</li><li><b>Location:</b> KSA</li><li><b>Compensation:</b> ر.س8,000 / month</li></ul><img src="https://www.jobg8.com/Tracking.aspx?Y%2fM5sLum2FrHKsTyRg04DC9F8HV3QoPmp" width="0" height="0" />

Customer Service Quality Specialist - KSA Residence

Tamkeen Technologies

<div>
 We are seeking a
 <strong>
  Quality Service Specialist
 </strong>
 to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered.
 <br/>
 <br/>
 Evaluate customer service calls, chats, and emails based on quality standards and KPIs.
 <br/>
 <br/>
 Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction.
 <br/>
 <br/>
 Identify training needs and recommend process improvements to improve service delivery.
 <br/>
 <br/>
 Prepare regular quality reports and trend analyses for management.
 <br/>
 <br/>
 Collaborate with Team Leaders and Training departments to ensure alignment with business goals.
 <br/>
 <br/>
 Maintain quality documentation, procedures, and audit trails.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Business Administration, Communications, or a related field.
 <br/>
 <br/>
 2-4 years of experience in a quality assurance or customer service role (preferably in a contact center environment).
 <br/>
 <br/>
 Strong knowledge of
 <strong>
  quality monitoring tools
 </strong>
 ,
 <strong>
  KPI metrics
 </strong>
 , and
 <strong>
  customer satisfaction standards (CSAT, DSAT, QA scores)
 </strong>
 .
 <br/>
 <br/>
 Excellent communication, analytical, and coaching skills.
 <br/>
 <br/>
 Proficient in MS Office and CRM systems.
</div>


Quality Service Specialist

Hays

The Role
<br>We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.
<br><br>
Requirements
<br><ul>
<li>Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor’s degree in business, finance, or related field is preferred.</li>
</ul>
About the company
<br>At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

Customer Service

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2><p>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</p><p></p><p><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</p><p></p><p><br>
Are you ready to love your job?</p><p></p><p><br>
The adventure begins right here, with you, at SITA.</p><div></div><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p><br>
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.</p><div>
As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.</div><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div><b>
ABOUT YOU</b></div><br>
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent</li><li><p>
7+ years of customer facing experience delivering IT services to internal or external customers</p></li><li><p>
5+ years of experience in Airline / Air Transport industry</p></li><br>
<li>
Bilingual in Arabic and English (both required)</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div><b><br>
EXPERIENCE:</b></div><ul><li><b><br>
Proven track record in operational leadership</b> with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li><b>
Demonstrated success in relationship and stakeholder management</b>: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li><b>
Experience with onboarding and training customers</b>: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li><b>
Experienced in driving business growth through operational insights</b>: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li><b>
Operational project coordination</b>: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li><b>
Proficient in data analysis and operational reporting</b>: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div><b><br>
KNOWLEDGE:</b></div><ul><li><b><br>
Deep understanding of operational strategies in customer success</b>: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li><b>
Ability to align operational activities with business goals</b>: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li><b>
Familiarity with operational and customer success KPIs</b> such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li><b>
Technically competent with products and systems</b>: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li><b>
Analytic thinking</b> with problem solving as primary outcome.</li></ul><div><b><br>
SKILLS:</b></div><ul><li><b><br>
Strong communication and stakeholder management</b>: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li><b>
Excellent problem-solving and critical thinking</b>: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li><b>
People leadership and team engagement</b>: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li><b>
Exceptional time management and organizational ability</b>: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
<b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
</div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
 </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p></div>

Customer Operations Lead Specialist

Explore 2351+ Customer service specialist in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

2351 customer service specialist jobs IN Saudi Arabia

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Quality Specialist - KSA Residence

Quality Service Specialist

Customer Service

Customer Operations Lead Specialist