customer service representative Jobs in Saudi Arabia

customer service representative

customer service specialist Jobs in Saudi Arabia

customer service specialist

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customer care agent

KONE

<div>
 
 
 Certified as a Top Employer
 
 
 
 , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency &mdash; putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow
 
 
 
 
 We are looking for an
 
 energetic and enthusiastic Customer Care Agent
 
 to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.
 
 
 
 
 What will you do?
 
 
 
 
 
 Callout handling:
 
 
 
 <ul>
 <li>
 Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls and technician calls.
 </li>
 <li>
 Callouts &ndash; from customer call to dispatch and closing the case.
 </li>
 <li>
 Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
 </li>
 <li>
 Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
 </li>
 <li>
 Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
 
 
 </li>
 </ul>
 
 Inbound:
 
 
 
 <ul>
 <li>
 Receive and resolve queries and complaints.
 </li>
 <li>
 Follow up internally if necessary.
 </li>
 <li>
 Communicate resolution to customer.
 </li>
 <li>
 Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.
 
 
 </li>
 </ul>
 
 Outbound call handling:
 
 
 
 <ul>
 <li>
 Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
 </li>
 <li>
 Support local marketing in different customer contacting initiatives such as campaigns, etc.
 </li>
 <li>
 Nurse core 3 VA clients (annual contacting).
 
 
 </li>
 </ul>
 
 24/7 Service Monitoring &amp; Operational Support:
 
 
 
 <ul>
 <li>
 Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
 </li>
 <li>
 Support the operations team with:
 </li>
 <li>
 Report preparation and data tracking.
 </li>
 <li>
 KFM (KONE Field Mobility) application.
 </li>
 <li>
 Intune installation and access support.
 </li>
 <li>
 Other relevant KONE digital tools and applications as needed.
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree holder.
 </li>
 <li>
 Minimum two years of customer service experience.
 </li>
 <li>
 Excellent communication, customer management, and IT skills.
 </li>
 <li>
 Stress tolerant and detailed focus.
 </li>
 <li>
 Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
 </li>
 <li>
 Fluency in English and Arabic is a must.
 
 
 </li>
 </ul>
 
 
 What do we offer?
 
 
 
 
 <ul>
 <li>
 Great dynamic team promoting a collaborative environment.
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills.
 </li>
 <li>
 Engaging job with position description and clear targets.
 </li>
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 Regular feedback through performance discussions.
 </li>
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 Opportunities for individual development.
 </li>
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 Mentoring and coaching programs.
 </li>
 <li>
 Flexibility, trust and respect.
 </li>
 <li>
 Value-based culture, behaviors and ethics.
 </li>
 <li>
 Sustainability and innovation.
 </li>
 <li>
 Working for a successful organization.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Care Agent

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

MISPay

We are one of the leading Saudi fintech companies reimagining how people shop and pay - starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants - from iconic global brands to rapidly growing local businesses - with flexible payment options that drive customer satisfaction and business growth.About the RoleAs a Customer Service Specialist, you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.What You'll Do<ul><li>Handle customer inquiries through phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints efficiently and escalate issues when necessary.</li><li>Document interactions and feedback to help improve processes and customer satisfaction.</li><li>Collaborate with internal teams to ensure smooth customer experiences.</li></ul>What We're Looking For<ul><li>2+ years of experience in customer service.</li><li>Proven experience in customer service or a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to multitask, stay organized, and work under pressure.</li><li>Familiarity with CRM systems and support tools is a plus.</li><li>Strong team player with a positive attitude.</li></ul>Why MISpay?<ul><li>Be part of a mission-driven company changing how people shop and pay in Saudi Arabia</li><li>Work on exciting, large-scale systems used by millions</li><li>Drive innovation in the fintech space</li><li>Remote-friendly culture with a high degree of autonomy</li><li>Ready to Shape the Future of Commerce? Join us in building the future of payments - one easy payment at a time.</li></ul>Job Details<ul><li>Seniority level: Associate</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkYRFjoKv3MwWgnnPEaOhqTmt" width="0" height="0" />

Customer Service Specialist

KILONEWTONS

Job Title: Customer Service Representative Company: KILONEWTONS Location: Riyadh, Saudi Arabia Job Type: Full-time Experience Level: Entry to Mid-Level Salary: Competitive, based on experience Job Description KILONEWTONS is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities <ul> <li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li> <li>Assist customers with product/service information, order processing, and issue resolution.</li> <li>Maintain accurate records of customer interactions and transactions.</li> <li>Collaborate with internal teams to elevate and resolve complex customer concerns.</li> <li>Provide feedback on customer needs and trends to improve service quality.</li> <li>Follow company policies and procedures to ensure customer satisfaction and brand reputation.</li> </ul> Requirements <ul> <li>High school diploma or equivalent (Bachelor's degree preferred).</li> <li>1-2 years of experience in customer service or a related field.</li> <li>Fluency in English and Arabic (both written and spoken).</li> <li>Strong communication, problem-solving, and interpersonal skills.</li> <li>Proficiency in Microsoft Office and CRM software (e.g., Zendesk, HubSpot).</li> <li>Ability to work in a fast-paced environment and handle multiple tasks efficiently.</li> </ul> Preferred Skills <ul> <li>Experience in e-commerce or retail customer service.</li> <li>Knowledge of Saudi market customer service standards.</li> <li>Ability to work flexible hours, including weekends if required.</li> </ul> Why Join KILONEWTONS? <ul> <li>Competitive salary and benefits package.</li> <li>Career growth opportunities in a thriving company.</li> <li>Supportive and inclusive work environment.</li> <li>Training and professional development programs.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?n1PNOJzrynGd4imexFRY3sAyKfawothRd" width="0" height="0" />

CUSTOMER SERVICE REPRESENTATIVE

Abwaab

<div>
 Abwaab | Customer Support
 
 
 KSA-based only
 
 
 
 Responsibilities
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Respond to customer queries in a timely and accurate way, via phone, email or chat
 </li>
 <li>
 Identify customers' needs and help them use specific features
 </li>
 <li>
 Update our internal databases with information about technical issues and useful discussions with customers
 </li>
 <li>
 Monitor customer complaints on social media and reach out to provide assistance
 </li>
 <li>
 Share feature requests and effective workarounds with team members
 </li>
 <li>
 Inform customers about new features and functionalities
 </li>
 <li>
 Follow up with customers to ensure their technical issues are resolved
 </li>
 <li>
 Gather customer feedback and share it with our product, sales and marketing teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using help desk software and remote support tools
 </li>
 <li>
 Understanding of how CRM systems work (Zendesk)
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Multi-tasking abilities
 </li>
 </ul>
</div>

Customer Support Agent

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates
 
 proficient in Arabic - speaking, writing &amp; reading.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint.
 </li>
 <li>
 Proficient in Arabic - speaking, writing &amp; reading.
 </li>
 <li>
 Good Communication Skills in both Arabic and basic communication in English.
 
 
 </li>
 </ul>
 To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
 
 
 This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Associate (Arabic speaker only)

Explore 1511+ Customer care agent in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

1511 customer care agent jobs IN Saudi Arabia

Customer Care Agent

Customer Care Agent

Customer Care Officer

Customer Service Specialist

CUSTOMER SERVICE REPRESENTATIVE

Customer Support Agent

Customer Service Associate (Arabic speaker only)