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service desk analyst

Emdad By Elm

<div>
 
 A
 
 Service Desk Analyst
 
 plays a critical role in any organization, acting as the front-line support for all IT-related queries and issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide first-level technical support to end-users via phone, email or in-person
 </li>
 <li>
 Troubleshoot hardware and software issues, network connectivity problems and peripheral equipment malfunctions
 </li>
 <li>
 Log all incidents and service requests in the service desk system and ensure timely closure of tickets
 </li>
 <li>
 Escalate complex incidents or requests to senior team members or other teams as required
 </li>
 <li>
 Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs)
 </li>
 <li>
 Install, configure and maintain hardware and software systems as required
 </li>
 <li>
 Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals
 </li>
 <li>
 Participate in service desk projects and initiatives as required
 </li>
 <li>
 Provide end-user training on basic technology use and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Diploma
 
 degree
 
 in Computer or related field or equivalent work experience
 
 </li>
 <li>
 Minimum of
 
 2 years of experience in a service desk or technical support role
 
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills
 </li>
 <li>
 Strong customer service orientation and interpersonal skills
 </li>
 <li>
 Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
 </li>
 <li>
 Knowledge of virtualized environments such as VMware or Microsoft Hyper-V
 </li>
 <li>
 Experience with Active Directory and Exchange
 </li>
 <li>
 Preferably with data analysis experience
 </li>
 <li>
 ITIL Foundation certification preferred
 </li>
 </ul>
</div>

Service Desk Analyst

RLDatix

<div>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

<div>
 
 Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid
 
 
 
 RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
 
 
 Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.
 
 
 We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
 
 
 How You&rsquo;ll Spend Your Time
 
 
 <ul>
 <li>
 Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
 </li>
 <li>
 Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
 </li>
 <li>
 Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
 </li>
 <li>
 Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
 </li>
 <li>
 Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.
 
 
 
 </li>
 </ul>
 What Kind of Things We&rsquo;re Most Interested in You Having
 
 
 <ul>
 <li>
 Minimum 1 year of experience in a technical support role or related experience.
 </li>
 <li>
 Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
 </li>
 <li>
 In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
 </li>
 <li>
 Ability to travel frequently to client sites within GCC &amp; MEA.
 </li>
 <li>
 Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
 </li>
 <li>
 A knack for working collaboratively within a globally dispersed support team.
 </li>
 <li>
 Strong proficiency in English language, with Arabic language fluency preferred.
 
 
 
 </li>
 </ul>
 By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
 
 
 RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
 
 
 As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
 
 
 Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
 
 
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, or a related field preferred.
 </li>
 <li>
 1-2 years of experience in a technical support role or related experience.
 </li>
 <li>
 Experience with healthcare IT a plus.
 </li>
 <li>
 Strong proficiency in English language, Arabic language fluency preferred.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 </ul>
</div>

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 The Desktop Support Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 
 
 Your Tasks Will Include
 
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 
 What Will Be Your Advantage
 
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Saudi Business Machines

<div>Position Title: IT Global Service Center Representative &ndash; Service Desk 
Location: Saudi Arabia 
Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field 
Experience: 1&ndash;5 years (Service Desk or IT support experience; leadership experience preferred) 
Monthly Salary Package: 8,000 SAR

Qualifications:
<ul>
<li>Proven experience in IT Service Desk or first-line support environment
</li><li>Strong knowledge of IT domains: Computing, Conferencing, ERP, Applications, Telephony, Information Management, and Mobility
</li><li>Familiarity with IT ticketing systems (SSRS, BMC Remedy)
</li><li>Very good command of English and Arabic
</li><li>Excellent interpersonal, verbal, and written communication skills
</li><li>Knowledge of ITIL and Service Desk operational best practices
</li><li>Leadership experience in a Service Desk environment (preferred)
</li><li>Ability to work under pressure and resolve issues efficiently
</li></ul>Language Requirements: English &amp; Arabic

Responsibilities:
<ul>
<li>Perform daily, weekly, monthly, and yearly Service Desk operational tasks
</li><li>Act as first-line support for all IT domains and resolve customer issues reported via calls, emails, or ticketing system
</li><li>Troubleshoot, communicate with customers, and escalate cases to 2nd line support as necessary
</li><li>Apply predefined 1st level fixes according to IT cookbooks
</li><li>Serve as IT contact for general inquiries related to IT systems
</li><li>Resolve VIP user issues following process and procedures
</li><li>Update and create work instructions, fixes, and troubleshooting guides
</li><li>Handle IT interruption processes (emergency, planned, and unplanned) and critical global processes
</li><li>Follow up on escalations and participate in global escalation procedures
</li><li>Engage with the Global Service Desk Operation Excellence team for service transitioning, departmental projects, and major IT initiatives
</li><li>Complete all required training and pass annual assessments
</li><li>Maintain and improve service delivery quality standards
</li><li>Fulfill issues/services promptly to avoid unnecessary escalations while adhering to OLA
</li></ul>Work Pattern: In person 
Interview: Remote</div>

IT Global Service Center Representative – Service Desk

Savills

<div>We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer. 
Key Responsibilities
System Administration:<ul>
<li><ul>
<li>User assistance and troubleshooting.</li>
<li>User training/walkthroughs and management (where needed).</li>
<li>IT asset handling (handle procurement and inventory).</li>
</ul></li></ul>
IT Workflow:<ul>
<li>
On-site/Remote workstation troubleshooting and assistance.</li>
<li>End-to-end ownership of managed Incidents/Requests.</li>
<li>Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.</li>
<li>Basic user administration &ndash; password resets, account unlocks.</li>
</ul>
Reporting and Documentation:<ul>
<li>
Updating relevant trackers/sheets with any changes and/or updates carried out.</li>
<li>Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.</li>
</ul>
System Reviews:<ul>
<li>
Routine user reviews, security group reviews.</li>
<li>Documentation updates (if needed).</li></ul> 
Skills, Knowledge and Experience
Platforms &amp; Tools:<ul>
<li>
ServiceNow &ndash; IT Service Desk Management.</li>
<li>Microsoft Active Directory &ndash; Managing User/Computer Objects and memberships.</li>
<li>Excel &ndash; Formulas, VBA, Power Queries</li>
<li>Lists/SharePoint &ndash; Document management, list tracker</li>
<li>Power BI &ndash; Dataset design, report-builder</li>
<li>Word/PowerPoint &ndash; Documentation, walkthroughs, etc.</li>
<li>VS Code &ndash; HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.</li>
</ul>
Soft Skills:<ul>
<li>
Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.</li>
<li>Problem-solving skills to handle and resolve inquiries from multiple departments.</li>
<li>Gentle approach and hospitality to new/existing users on any platform.</li>
<li>Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.</li>
<li>Good verbal skills to relay/translate concepts and instructions concisely across to users.</li>
<li>Comfort with remote-working requirements, and travel across the country to various sites as required.</li></ul></div>

IT Systems Support Analyst

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Parsons are looking for a talented and highly skilled Junior IT Specialist - Saudi National to provide technical support, maintain IT systems, and assist in the implementation of technology solutions within an organization.
This entry-level role is ideal for individuals with foundational knowledge of IT systems, a willingness to learn, and a passion for technology. In this role, under direct supervision you will provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware.
Assignments involve standard issues, questions and problems that can be resolved by applying established techniques and procedures.
What You'll Be Doing;
<ul><li>Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
</li><li>Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
</li><li>Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
</li><li>Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
</li><li>Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
</li><li>Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
</li><li>Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
</li><li>Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
</li><li>Performs other responsibilities associated with this position that may be appropriate.
</li></ul><div></div>What Required Skills You'll Bring
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).
</li><li>Minimum 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
</li><li>At least one Microsoft or Cisco Certification is preferred
</li><li>A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
</li><li>Familiarity of the MIS environment.
</li><li>Good customer service skills.
</li><li>Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
</li><li>Ability to write documents (may include email or memos).
</li><li>Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, v
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Junior IT Support - Saudi National

Explore 1438+ Service desk analyst in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

1438 service desk analyst jobs IN Saudi Arabia

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

IT Global Service Center Representative – Service Desk

IT Systems Support Analyst

Junior IT Support - Saudi National