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direct sales processes operations manager Jobs in Pune

direct sales processes operations manager

business operations manager

SkanHR

<div>
 
 
 Company Description
 
 
 
 Skan HR, based in Gurgaon, is a Recruitment Consultancy based in Gurgaon. With close to two decades of experience, we work closely with top companies in meeting their talent requirements.
 
 
 
 
 
 
 Role Description
 
 
 
 Our client, an European Aerospace OEM is looking for an Business Operations Manager for their Engineering Centre in Pune
 
 
 
 
 
 
 Missions
 
 
 
 This is a full-time on-site role. The candidate will be able to handle a multifold of skills.
 
 
 We are looking for a candidate who can manage day to day operations as well as oversee the technical output of the Engineering Centre. This includes
 
 <ul>
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 managing workloads,
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 planning for future activities,
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 ensuring compliance with corporate norms,
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 managing costs,
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 ensuring that MIS reporting is timely and accurate,
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 preparing weekly KPIs for all divisions functioning at the Engineering Centre
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 and overseeing the entire operations of the Centre.
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 </ul>
 
 
 
 
 
 Qualifications and experience
 
 
 
 &bull; Minimum 6 years of relevant experience; preferably in engineering software development or managing a team of highly qualified technical experts
 
 
 &bull; Master&rsquo;s degree in Engineering;
 
 
 &bull; Excellent communication abilities;
 
 
 &bull; Ability to handle multiple subjects at one time.
 
 
 &bull; Ability to report to multiple departments (matrix organization)
 
 
 
 
 
 Knowledge of French is a definite advantage.
 
</div>

Business Operations Manager

Bennett Coleman & Co. Ltd. (The Times of India)

<div>
 
 
 
 Job Title:
 
 
 
 Direct Sales Processes Operations Manager
 
 
 
 
 
 Location:
 
 
 
 Pune
 
 
 
 
 
 Experience
 
 :
 
 6+years
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 The Direct Sales Processes Operations Manager role is responsible for ensuring seamless coordination between dealers, vendors, and the city sales team, while managing backend operations, subscriptions, procurement, and reporting. This position plays a key role in supporting daily sales operations, maintaining high productivity levels, and ensuring accurate execution of sales initiatives.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
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 Coordinate daily with dealers, vendors, and the city sales team for operational requirements.
 
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 Follow up on renewals and new acquisitions, ensuring timely order processing in the CRM.
 
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 Manage subscriptions for The Times of India (TOI) and Maharashtra Times (MT).
 
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 Manage complaints and resolution.
 
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 Oversee procurement and distribution of promotional materials and other related items.
 
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 Manage backend team productivity, salary processing, and invoice management.
 
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 Implement TOIC/ETIC orders as per guidelines.
 
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 Maintain accurate MIS tracking and prepare timely reports for management.
 
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 Support other operational functions as required by the sales team.
 
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 </ul>
 
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in business administration, Operations, Sales, or a related field.
 
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 Minimum 6 years
 
 relevant experience in d
 
 irect sales processes operations
 
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 Experience in sales operations, coordination, or backend support roles.
 
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 Proficiency in CRM systems and MS Office Suite (Excel, Word, PowerPoint).
 
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 Experience in SAP and Salesforce.
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 Proficiency in
 
 English
 
 and
 
 Marathi
 
 is a must.
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 Strong coordination, communication, and follow-up skills.
 
 </li>
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 Ability to multitask and work under tight deadlines.
 
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 Attention to detail and a problem-solving mindset.
 
 </li>
 </ul>
 
 
</div>

Direct Sales Processes Operations Manager

Airtel Payments Bank

<div>
 
 
 Purpose of the Job
 
 
 
 The team member will be responsible for alliances across BFSI segment(namely MFI, NBFC, Cooperative banks etc), Dairy, State Government, (NABARD, Electricity Boards, Utility Departments, State Transport) SRLM, Agritech partners, Parkings, DBT ,Toll Plaza&rsquo;s The person would be required to hunt for new alliances, partner onboarding, drive business and subsequently manage operations and daily business interactions as key account manager for those partnerships. The person needs to be proficient in Marathi, Hindi &amp; English Language .
 
 
 
 Deliverables
 
 
 
 1. Hunt for New partner alliances
 
 
 2. Partner Onboarding &amp; account farming
 
 
 3. Drive business KPIs
 
 
 4. Client Relationship management
 
 
 5. Coordinate with operations and product teams
 
 
 6. Design &amp; plan GTM &amp; take it to execution through on-field team
 
 
 
 
 
 
 Demonstrate
 
 
 
 &bull; Hunting capabilities
 
 
 &bull; Relationship Management
 
 
 &bull; Negotiation Skills
 
 
 &bull; Understanding of regulations
 
 
 &bull; Go getter approach
 
 
 &bull; Revenue Focus
 
 
 &bull; Industry know how
 
</div>

Key Account Manager

Tata Motors Global Services Limited

<div>
 
 
 Position Name - Senior Manager - VMO and Contact Centre
 
 
 
 
 Role Reports to - Deputy General Manager
 
 
 
 
 
 
 
 Brief Role Description -
 
 The Senior Manager &ndash; Service Vendor Management Office is responsible for leading the strategic and operational management of third-party service providers. Vendors rendering services like Call/Contact Center operations, IT, Talent Acquisition, Legal, Admin, Publicity etc. This role ensures that vendor relationships are aligned with business goals, deliver optimal value, and comply with contractual, financial, and performance standards. The role involves collaboration across procurement, legal, finance, and service delivery teams to drive vendor performance, innovation, and risk mitigation.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 
 Vendor Management Office (VMO)
 
 
 
 
 Expertise in Service Vendor Management:
 
 Act as a subject matter expert in vendor governance, with deep understanding of omnichannel implementations, TRAI and DLT regulatory norms.
 
 
 
 Automotive Domain Knowledge:
 
 Well-versed in sales, service, and complaint management frameworks across all Lines of Business (LoBs) in the automotive sector.
 
 
 
 Policy &amp; Compliance Adherence:
 
 Ensure TML policies and procedures are followed by TMGSL, third-party vendors, clients, and stakeholders throughout the vendor lifecycle.
 
 
 
 End-to-End Vendor Lifecycle Management:
 
 Manage the complete vendor lifecycle including RFI, RFP, RFQ processes, on-boarding, vendor code creation, budgeting, provisioning, PO creation/release, invoice processing, and payment release.
 
 
 
 Vendor Performance &amp; Risk Management:
 
 Monitor vendor performance, manage escalations, and assess risks during transitions. Recommend alternate service models with pros and cons.
 
 
 
 Strategic Vendor Selection &amp; Benchmarking:
 
 Evaluate multi-vendor solutions, conduct benchmarking studies, and recommend optimal vendor models aligned with TML norms.
 
 
 
 Cross-Functional Coordination &amp; Governance:
 
 Collaborate with stakeholders and cross-functional teams to ensure timely service delivery, with regular reviews and governance mechanisms.
 
 
 
 Contract &amp; Commercial Management:
 
 Maintain up-to-date contracts, standardize commercial and contract management frameworks, and drive value through structured vendor commercial oversight.
 
 
 
 Operational &amp; Financial Oversight:
 
 Manage vendor budgets, cost optimization initiatives, and financial forecasting. Ensure timely invoicing, payment processing, and financial reconciliation. Handle budgeting, provisioning, issue PO and PO amendments, billing input validation, invoice validation, on time payment, vendor account reconciliation, and monthly commercial reporting, Vendor, GL &amp; Cost Center level variance Analysis, monthly MIS etc..
 
 
 
 Regulatory &amp; Digital Compliance:
 
 Possess working knowledge of DT &amp; IDT, accounting, telecom and digital norms relevant to vendor operations and compliance. Identify and mitigate risks associated with vendor operations, including cybersecurity, data privacy, and regulatory compliance. Build and maintain strong relationships with key vendor stakeholders. Act as an escalation point for vendor-related issues and disputes
 
 
 
 Customer-Facing Vendor Oversight:
 
 Recommend vendor models for customer, employee, and dealer-facing processes, ensuring service excellence and compliance.
 
 
 
 Stakeholder Engagement &amp; Reporting:
 
 Maintain a risk database, communicate with internal departments, and provide consistent reporting to senior leadership and the board.
 
 
 
 
 
 
 Workforce &amp; Operation Management
 
 
 
 
 Staffing Analysis &amp; Planning:
 
 Conduct regular assessments of staffing needs for the Contact Center based on forecasted volumes, ensuring alignment with seat/transaction-based billing models and SLA-driven agreements.
 
 
 
 Stakeholder &amp; Vendor Query Resolution:
 
 Address and resolve queries from internal teams, external customers, stakeholders, and vendors efficiently, maintaining high service standards.
 
 
 
 Operational Reporting &amp; Business Insights:
 
 Develop and present comprehensive MIS reports, dashboards, and business analysis documents to support data-driven decision-making.
 
 
 
 SLA &amp; KPI Compliance Support:
 
 Collaborate with business units and vendors to ensure adherence to agreed SLAs and KPIs, proactively resolving issues and concerns.
 
 
 
 Capacity Planning &amp; Forecasting:
 
 Facilitate accurate forecasting and capacity planning for Contact Center and Shared Services, engaging both business and vendor stakeholders.
 
 
 
 Escalation Management:
 
 Manage escalations effectively to ensure timely resolution and maintain operational continuity.
 
 
 
 
 
 
 MIS &amp; Reporting
 
 
 
 
 Operational Metrics Monitoring:
 
 Track and control key performance indicators such as Headcount, Attrition, Capacity, Absenteeism, Login Hours, Productivity, Utilization, and Schedule Adherence through structured reporting.
 
 
 
 Productive Time Management:
 
 Monitor and report on productive time usage to enhance efficiency and ensure SLA compliance.
 
 
 
 Dashboard Generation:
 
 Create and publish daily, weekly, and monthly dashboards including agent utilization, productivity metrics, and capacity (planned vs. actual).
 
 
 
 Data Analysis &amp; Insights:
 
 Analyze data from reports and dashboards to identify trends, highlight findings, and recommend actionable steps for productivity improvement and cost optimization.
 
 
 
 Billing Data Validation:
 
 Collate and maintain accurate input data to validate monthly billing from vendors, ensuring alignment with contractual terms.
 
 
 
 Budget vs. Spend Tracking:
 
 Monitor budget utilization at vendor and business unit levels to control costs and optimize financial performance.
 
 
 
 SMS Usage &amp; Benefit Analysis:
 
 Review operational reports to assess SMS campaign effectiveness, comparing budgeted vs. actual usage, and evaluating promotional impact across LoBs and regions.
 
 
 
 Presentation Development:
 
 Prepare PowerPoint presentations based on defined KPIs and commercial dashboards for monthly reviews with TML Business Owners, Vendors, and TMLBSL Management.
 
 
 
 
 
 
 People Management :
 
 
 
 
 Issue Resolution &amp; Stakeholder Engagement:
 
 Proactively address and resolve concerns, issues, and escalations raised by internal and external customers, stakeholders, and vendors across key functional areas including VMO, Workforce &amp; Operations, MIS &amp; Reporting, and others as applicable.
 
 
 
 Ownership &amp; Accountability:
 
 Demonstrate a strong sense of ownership and a &ldquo;Can Do&rdquo; attitude, ensuring timely and effective execution of assigned responsibilities with commitment to excellence.
 
 
 
 
 
 
 Teamwork &amp; Communication
 
 
 
 
 Self-Development &amp; Learning:
 
 Take ownership of personal learning and development, actively seeking guidance and feedback from team leaders and managers to enhance performance and capabilities.
 
 
 
 Customer-Centric Collaboration:
 
 Foster a customer-focused and partnership-driven approach to build strong, collaborative relationships across internal teams and working groups.
 
 
 
 Effective Cross-Group Communication:
 
 Ensure clear and consistent communication across the TML Group, including TMGSL and associated working groups, to support alignment and operational efficiency.
 
 
 
 
 
 
 Process / Function Expertise
 
 
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 Specialized in Contact Center, BPO, Shared Services, and Telecom operations.
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 Skilled in forecasting, capacity planning, and workforce performance monitoring.
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 Experienced in vendor management across Call Center, IT, Legal, and Recruitment domains.
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 Proficient in vendor sourcing, RFx processes, and contracting.
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 Responsible for vendor operations, issue resolution, and escalation handling.
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 Lead vendor governance, performance reviews, and compliance tracking.
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 10+ years of experience in Service vendor management, service delivery, or procurement in a large enterprise environment/Shared Services.
 
 
 Advanced proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
 
 
 Graduate/Postgraduate in any discipline.
 
 
 
</div>

Senior Manager  - VMO and Contact Centre

Intellect Design Arena Ltd

<div>
 
 
 
 Job Description
 
 :
 
 - PRESALES &amp; SOLUTION EVANGELIST
 
 
 
 
 
 Role-Presales
 
 
 Position-Senior Manager/AVP
 
 
 Location-Pune
 
 
 Exp-9+
 
 
 
 
 
 
 JD
 
 
 
 
 
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 Looking for a motivated and passionate individual, who can anchor client engagements in transaction banking.
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 Provide support in functional, solution &amp; commercial perspective in the Banking &amp; Financial Services deals/opportunities and enable selling market-leading Banking Solutions focused on Intellect Corporate and Transaction Banking Products.
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 Anchor EOI/RFI/RFQ/RFP/SOW along with demos and POCs for Cash management including Internet banking
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 Leading contributor individually and as a team member, providing direction and mentoring to others.
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 Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques.
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 Ability to persuade others through presentations, demonstrations, and written communication.
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 Ability to travel as needed
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 </ul>
 
 
 
 
 Key Roles &amp; Responsibilities: -
 
 
 
 
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 Understand client business needs and requirements &amp; proposing a solution for prospective customers by working closely with the Product solution experts, Sales &amp; Consulting teams.
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 Utilize your domain expertise and the deep understanding of Intellect solutions to lead client Engagements and demonstrate value to win business
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 Conduct fit-gap analysis with banks to assess fitment between their requirements and the Intellect product suite
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 Anchor EOI/RFI/RFQ/RFP/SOW along with demos and POCs for Cash management including Internet banking and work closely with Sales, Delivery, Technical, Product and Operations teams to ensure delivery of a high quality proposal.
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 Present the solution and value proposition to the customer
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 Conduct client demonstrations that are tailored to meet specific client requirements and business needs
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 Prepare Requirement and Functional specifications. Influence product development based on prospect interactions, market trends, local country requirements
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 Communicate product information, changes and direction to sales managers.
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 Understand current business/industry environment (financial services and banking) including relevant regulations, business drivers, evolving business needs.
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 Take a lead &amp; help sales to drive business/increase revenue
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 Help the sales in Business development to increase the pipeline.
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 </ul>
 
 
 
 
 Key requirements Include:
 
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 9+ years of
 
 Transaction banking
 
 experience with a market leading institution e.g. product manager, business architect, operations head and/or IT solution support e.g. pre-sales, solution architecture, delivery or professional services experience
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 Should have strong domain knowledge on Transaction Banking- Payments, Collections &amp; Receivables, Liquidity, Supply Chain Finance and Trade Finance
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 </ul>
 
 
 
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 Preferable experience in
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 Global Corporate &amp; Transaction Banking experience with Banking applications such as ACBS/Sungard (FIS), FLEXCUBE (Oracle), Finacle (Infosys), Globus/T24/IBIS (Temenos)
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 Payment processing experience with applications like GPP (Fundtech/Finastra), Clear2Pay (FIS),
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 </ul>
 
 Dovetail, ACI
 
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 Corporate Cash &amp; Virtual Accounts Management with vendors like Tieto, Cashfac, Montran
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 Banking with applications like FLEXCUBE (Oracle), Finacle (Infosys), Globus/T24/IBIS (Temenos),
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 Experience leading regional/industry/architecture teams ,appropriate knowledge of methodologies and technology
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 Good understanding of the current and future digital transaction banking client requirements.
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 Ability to interact and deal with Senior Management and Senior stakeholders.
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 Ability to work in an ambiguous and constantly changing environment.
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 Demonstrable experience articulating and documenting business requirements.
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 Excellent verbal and written communication skills.
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 Excellent presentation skills.
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 Excellent interpersonal relationship building skills.
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 </ul>
 
 
</div>

Senior Presales Consultant-Transaction Banking/Cash Management

Mars

<div>
 
 Job Description
 
 
 
 
 Job Title: Shift Manager
 
 
 
 
 Job Location: Pune
 
 
 
 
 Business Unit: Mars Wrigley India
 
 
 
 
 Job Purpose:
 
 Shift Manager is responsible to lead the Site operations during his shift by taking the complete responsibility and ownership in the absence of VSM/Plant Manager during shifts. The role requires the Shift Manager to be a key driver to make sure that shift teams are motivated and engaged to deliver the manufacturing goals w.r.t. Safety/Quality/Cost to execute production plan/ schedule. Ensures the lines are running smoothly and producing quality products. The role also requires Shift Manager to ensure that his team is effectively converting the raw material into the finished goods while maintaining process specifications and quality standard in a safe and sanitary environment. The incumbent of the role is responsible to lead his team in solving problems and Continuous improvement.
 
 
 
 What will be your key responsibilities?
 
 
 
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 Manufacturing Targets: To deliver planned CBN (Compelling Business Need) commitments. And associated factory KPIs by effectively organizing the shift resources and activities and/or support troubleshooting activities. Meeting production plan.
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 Preventive Maintenance &amp; Reliability: To manage PM activities to schedule and ensure the shift team is properly trained to maintain the efficiency and reliability of factory operations.
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 Technology Advancement - Recommend improvements related to moving the area forward in technological change, which would result in new and improved equipment and/or methods to minimize production costs and improve quality.
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 Change Agent: Recommend and implement changes in methods, equipment, systems, and organization, as needed, to assure that the objectives of the area are met. Deliver area requirements by influencing and practicing high performance collaboration with allied functions.
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 Area Strategy - Support associates in the implementation of improvement strategies that will help their areas perform more effectively in the near term and the future.
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 Associate Advocacy: Drive Associate engagement through a foundation of teamwork and involvement. Manage and develop direct reports (incl. talent management, people evaluation and engagement) to enable appropriate succession planning and career development.
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 Associate Development: Lead the continuous up-skilling and development of operational expertise of teams as necessary to deliver the supply strategy by deploying standards, best practices, and tools.
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 Engagement: Improve associates moral and build highly engaged high performance team.
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 Continuous Improvement- Lead continuous improvement projects to continuously improve the yield of first-pass quality, saleable product and actively seek ways to reduce and eliminate inefficiencies, consumer complaints resulting from factory activities
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 Lean: Eliminate wastes in operation, reduce manufacturing conversion cost, and continuously drive for lean operation.
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 Other Responsibilities: Response to exceptions and escalations. Works orders completion for maintenance. Facilitate small group activities, problem solving etc.
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 HSE : To ensure safety of all the associates and contractors working in the plant, safety of our products, property, and all activities in the plant. Create HSE culture through visible leadership, engaging teams, and effective deployment of HSE Policy/Management system. Responsible to ensure that Risk assessment is performed, and controls implemented. Overall responsibility to ensure the functional compliance to Mars Global Standards, Asset conservation standards and all relevant local legislation.
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 Quality &amp; Food Safety - Associate is responsible to ensure effective implementation of Mars QMP (Quality Management Process), Food Safety requirements and continuously improve the performance through effective communication and capability building. Contribute as Food Safety Team member.
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 Participates in preparing budgets and phasing expenditures. May be required to do project execution and meeting project deliverables on time.
 </li>
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 Routings form an evident part of the role.
 
 
 </li>
 </ul>
 
 Job Specifications/Qualifications
 
 
 
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 7+ years in food/beverage/FMCG environment
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 2+ years team management/line manager experience is required.
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 Prior experience in lean/TPM (Total preventative maintenance) /CI (continuous improvement) tools and techniques
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 Good coaching and People management skills
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 Analytical experience collating and interpreting data and spreadsheets
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 </ul>
</div>

Shift Manager - Pune

Diginnovators

<div>
 
 Primary Job Title:
 
 Project Manager - IT / Software Delivery
 
 
 A fast-growing firm in the Digital Product Development &amp; Technology Services sector, focused on delivering enterprise-grade software, platform integrations, and digital transformation programs for B2B clients. We operate client-centric delivery models&mdash;combining product thinking, agile engineering, and rigorous program governance&mdash;to deliver measurable business outcomes.
 
 
 We are hiring an experienced, on-site Project Manager in India to own delivery for high-impact software and integration projects. This role requires strong stakeholder management, hands-on delivery execution, and the ability to drive cross-functional teams to predictable, quality outcomes.
 
 
 Role &amp; Responsibilities
 
 
 <ul>
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 Lead end-to-end project delivery (planning ➜ execution ➜ delivery ➜ closure) for software and integration initiatives, ensuring scope, timeline, quality, and budget targets are met.
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 Manage stakeholders across business, product, engineering, and operations&mdash;facilitate requirements, align priorities, and translate business needs into actionable delivery plans.
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 Run Agile ceremonies (sprint planning, stand-ups, retrospectives) and/or Waterfall milestones depending on project methodology; enforce sprint discipline and delivery cadences.
 </li>
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 Maintain and update project artefacts: schedules (MS Project/JIRA), risk &amp; issue logs, RAID registers, status reports, and executive-level dashboards.
 </li>
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 Drive cross-functional coordination with onshore clients and offshore development teams to remove blockers, mitigate risks, and ensure timely deployments.
 </li>
 <li>
 Control project budgets, validate change requests, and uphold quality standards through acceptance criteria, UAT coordination, and release gating.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 5+ years of proven experience managing IT or software delivery projects (end-to-end) in a client-facing, on-site capacity in India.
 </li>
 <li>
 Hands-on experience with Agile (Scrum) and Waterfall methodologies; adept at using JIRA and Confluence for backlog and delivery management.
 </li>
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 Strong stakeholder-management, communication, and facilitation skills; proven ability to work with product owners, engineering leads, and business sponsors.
 </li>
 <li>
 Practical skills in project scheduling (MS Project / Excel), risk &amp; issue management, and reporting to senior leadership.
 </li>
 <li>
 Experience coordinating distributed teams (onshore/offshore) and managing deployments across environments.
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, IT or equivalent technical background.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Certifications: PMP, PRINCE2, or Professional Scrum Master (PSM) preferred.
 </li>
 <li>
 Experience in SaaS, integrations (APIs), or enterprise platform implementations.
 </li>
 <li>
 Exposure to financial controls, budget forecasting, and vendor management.
 
 
 </li>
 </ul>
 Benefits &amp; Culture Highlights
 
 
 <ul>
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 Competitive compensation and performance-linked incentives.
 </li>
 <li>
 High-ownership, fast-paced environment with visible impact on client outcomes.
 </li>
 <li>
 Opportunities for professional development, certifications, and cross-functional exposure.
 
 
 </li>
 </ul>
 Note: This is an on-site role in India and requires regular presence at client or company delivery locations. If you are a delivery-focused Project Manager who thrives in collaborative, outcome-driven teams and can translate business needs into reliable software delivery, we want to hear from you.
 
 
 Skills: cross-functional team leadership,agile,it,saas,integration api,scrum,enterprise platform implementations,project,management,software,digital
</div>

Project Manager

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