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assistant manager - it operations & infrastructure Jobs in Pune

assistant manager - it operations & infrastructure

assistant manager - software Jobs in Pune

assistant manager - software

assistant manager

KOHLER India

<div>
 
 Job Title: Assistant Manager&ndash; Quality (Contact Centre)
 
 
 
 Location: Pune
 
 
 Department: Quality Assurance
 
 
 Reports to: Operations Head
 
 
 Experience Required: 10+ Years in Quality Assurance in a Contact Centre Environment
 
 
 
 Job Summary
 
 
 
 We are seeking a seasoned and quality-focused Assistant Manager &ndash; Quality to lead our Contact Centre quality assurance initiatives. The ideal candidate will have over 10 years of proven experience in a similar role, with deep expertise in designing quality frameworks, driving continuous improvement, and enhancing the overall customer experience through robust QA processes.
 
 
 
 Key Responsibilities
 
 
 
 Quality Management: Oversee and continuously refine the quality assurance framework across all customer interactions &ndash; voice, email, chat, and digital.
 
 
 Monitoring &amp; Audits: Analyse quality interactions of Operations team; ensure timely and effective call audits, evaluations, and reporting.
 
 
 Process Improvement: Analyze audit results to identify trends and systemic issues. Work closely with operations, training, and compliance teams to drive process enhancements.
 
 
 Feedback Mechanisms: Facilitate timely and constructive feedback loops with agents and team leaders; recommend targeted coaching based on audit findings.
 
 
 Client &amp; Stakeholder Management: Interface with clients (internal or external) to present quality insights, drive improvement plans, and ensure alignment with SLAs and KPIs.
 
 
 Reporting &amp; Analytics: Deliver regular dashboards, trend analyses, and quality performance metrics to leadership teams.
 
 
 Compliance &amp; Standards: Ensure adherence to organizational and regulatory quality standards (e.g., ISO, COPC, etc.).
 
 
 Team Development: Coach and mentor team members, promoting a culture of continuous learning and improvement.
 
 
 
 Key Requirements
 
 
 
 Minimum of 10 years of experience in Quality Assurance within a Contact Centre/BPO/KPO setup.
 
 
 At least 5 years in a team lead or assistant manager capacity.
 
 
 Strong knowledge of quality tools and methodologies (e.g., Six Sigma, COPC, Root Cause Analysis).
 
 
 Proficient in using QA tools and reporting systems (e.g., NICE, Verint, Calabrio, Tableau, Excel, Power BI).
 
 
 Excellent communication, interpersonal, and stakeholder management skills.
 
 
 Analytical mindset with attention to detail and a proactive problem-solving approach.
 
 
 Experience working with diverse teams in high-volume, multi-channel contact centre environments.
 
 
 
 Preferred Qualifications
 
 
 
 Graduate/Postgraduate in any discipline.
 
 
 Certifications in Quality (e.g., Six Sigma Green/Black Belt, COPC) are highly desirable but not mandatory.
 
 
 Exposure to global service delivery or offshore client management is a plus.
</div>

Assistant Manager– Quality

Amber

<div>
 
 
 Assistant Manager &ndash; SEO
 
 
 
 
 Company:
 
 Amber (amberstudent.com)
 
 
 
 Location:
 
 Pune (Work From Office- Viman Nagar)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 
 
 
 About Amber
 
 
 
 Amber is a global student accommodation platform helping students find and book ideal housing near top universities worldwide. With a presence in
 
 100+ cities
 
 and partnerships with
 
 300+ property providers
 
 , we&rsquo;re transforming the student housing experience through
 
 technology, transparency, and data-driven growth
 
 .
 
 
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a
 
 skilled and analytical Assistant Manager &ndash; SEO
 
 with
 
 2&ndash;3 years of hands-on experience
 
 to scale our organic growth across global markets.
 
 
 You will drive
 
 technical and content SEO initiatives
 
 , analyze performance data, track keyword rankings, and stay ahead of evolving trends like
 
 Google&rsquo;s Generative Search (SGE/GEO)
 
 and
 
 Answer Engine Optimization (AEO)
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct in-depth
 
 keyword research, URL mapping, and content gap analysis
 
 for service, city, and blog pages.
 </li>
 <li>
 Perform
 
 technical SEO audits
 
 (Screaming Frog, Google Search Console, PageSpeed Insights) and collaborate with developers to fix crawl, indexation, and Core Web Vitals issues.
 </li>
 <li>
 Monitor and report
 
 rank tracking
 
 across high-priority keywords and regions using
 
 Ahrefs
 
 and
 
 SEMrush
 
 .
 </li>
 <li>
 Build automated
 
 SEO dashboards/reports
 
 in
 
 Google Sheets
 
 and
 
 Looker Studio
 
 using advanced formulas.
 </li>
 <li>
 Perform
 
 competitor analysis
 
 to benchmark performance and identify new backlink/content opportunities.
 </li>
 <li>
 Implement and optimize
 
 schema markup
 
 (FAQ, Review, How-to, etc.) to enhance rich results and AI Overview visibility.
 </li>
 <li>
 Stay updated on
 
 Google algorithm changes
 
 , SGE/AEO developments, and zero-click SERP trends.
 </li>
 <li>
 Support
 
 link-building and content teams
 
 by surfacing high-opportunity pages and keywords.
 </li>
 </ul>
 <li>
 </li>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 
 2&ndash;3 years
 
 of SEO experience, ideally with
 
 marketplaces or global B2C platforms
 
 .
 </li>
 <li>
 Proficiency in
 
 Screaming Frog, SEMrush, Ahrefs, Google Search Console, and GA4
 
 .
 </li>
 <li>
 Strong analytical skills with advanced
 
 Google Sheets/Looker Studio
 
 reporting.
 </li>
 <li>
 Expertise in
 
 rank tracking, SERP feature targeting, and competitor benchmarking
 
 .
 </li>
 <li>
 Knowledge of emerging trends like
 
 GEO/SGE, AEO, and entity-based search
 
 .
 </li>
 <li>
 Ability to collaborate with
 
 product, content, and engineering teams
 
 .
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Experience in
 
 mobile/app SEO
 
 (ASO for iOS/Android).
 </li>
 <li>
 Familiarity with
 
 China-specific SEO platforms
 
 (Baidu, Sogou, Shenma).
 </li>
 <li>
 Exposure to
 
 international SEO
 
 strategies.
 </li>
 <li>
 Experience with
 
 Looker Studio connectors, automated reporting, or SEO-related Python scripts
 
 .
 </li>
 </ul>
 
 
 
 
 
 Why Join Amber?
 
 
 <ul>
 <li>
 Work at one of the
 
 fastest-growing global student platforms
 
 .
 </li>
 <li>
 Solve
 
 high-scale SEO challenges
 
 across international markets.
 </li>
 <li>
 
 Flat hierarchy
 
 with high ownership and direct access to leadership.
 </li>
 <li>
 Collaborative team that values
 
 innovation, data, and transparency
 
 .
 </li>
 </ul>
 
 
</div>

Assistant Manager- SEO

<div>
 Manage team and ensure quality and productivity targets are metPreferred knowledge of the UK insurance industryMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsProvide coaching and feedback to team members to enable them to improve their performance. ;Assist new hires such that they are productive on the floor in the shortest possible time frameProvide inputs on process and system to the team members.Client Interaction, where required at the level of SupervisorsEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like ISO/COPC etc.Ensure that all agents in their process know their goals and how they are linked to the Organization&rsquo;s quality policy
</div>

Assistant Manager

Bajaj Finserv

<div>
 
 Location Name:
 
 Pune - Wakdewadi
 
 
 
 Job Purpose
 
 
 
 &ldquo;This position is open with Bajaj Finance ltd.&rdquo;Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization&rsquo;s policiesAct with Integrity
 
 
 
 Duties And Responsibilities
 
 
 
 Implementation of Credit Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned.-Credit appraisal for BL &amp; Doctor Loans files for the assigned location-Keeping delinquency under control-Compliance of policy and processes-Reporting of location metrics like Login, Approval, Disbursal, Rejection, Deviation on monthly basis as per prescribed format-Market Research and Feedback for new product launch.-Feed back on credit policy based on market conditions.
 
 
 
 Required Qualifications And Experience
 
 
 
 Chartered Accountant /MBA Finance with 2-3 years of relevant experience.&amp;lt
</div>

Assistant Manager - Credit

KPMG India

<div>
 
 Job Description
 
 
 
 
 About KPMG in India
 
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 TempHtmlFile
 
 
 
 ServiceNow AM Role
 
 
 
 
 
 
 Equal employment opportunity information
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
 
 
 
 Qualifications
 
 
 
 TempHtmlFile
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Btech/ Mtech/ MCA/BCA
 </li>
 <li>
 Requires a bachelor's degree or equivalent. Will need good communication skills, a calm voice in a crisis, an ability to efficiently solve new technical problems, and a broad knowledge of computer systems and security.
 </li>
 </ul>
</div>

Assistant Manager - Software

<div>
 Insurance supports the Insurance Manager in overseeing the company&rsquo;s insurance operations, ensuring proper risk management, policy administration, and claims processing. The role involves coordinating with insurance providers, managing compliance with regulatory requirements, and contributing to the development of insurance strategies to minimize risk exposure.
</div>

Lead Assistant Manager-Voice-Claims

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Microsoft 365 Security Engineer &ndash; Job Profile
 
 
 Role Overview
 
 
 A Microsoft 365 Security Engineer is responsible for planning, implementing, managing, and monitoring security and compliance solutions for Microsoft 365. The role focuses on identity protection, information protection, threat protection, and data governance within the M365 ecosystem.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Configure and manage security tools in Microsoft 365 Defender (Defender for Endpoint, Identity, Office 365, Cloud Apps)
 </li>
 <li>
 Implement Microsoft Purview Information Protection (labels, DLP, insider risk, data classification)
 </li>
 <li>
 Monitor and respond to threat alerts and incidents using:
 </li>
 <li>
 Microsoft 365 Defender
 </li>
 <li>
 Sentinel (SIEM)
 </li>
 <li>
 Design and enforce Conditional Access policies
 </li>
 <li>
 Configure Azure AD Identity Protection (MFA, SSPR, risk-based policies)
 </li>
 <li>
 Govern and audit M365 usage via Microsoft Purview compliance center
 </li>
 <li>
 Collaborate with IT and Security teams to improve the security posture
 </li>
 <li>
 Manage Secure Score and other M365 benchmarks
 </li>
 <li>
 Conduct regular security reviews and gap assessments
 
 
 </li>
 </ul>
 Tools &amp; Technologies
 
 
 <ul>
 <li>
 Microsoft 365 Defender
 </li>
 <li>
 Microsoft Purview (Compliance Center)
 </li>
 <li>
 Azure AD (Entra ID)
 </li>
 <li>
 Microsoft Sentinel
 </li>
 <li>
 Intune (Endpoint Manager)
 </li>
 <li>
 Defender for Cloud Apps (MCAS)
 </li>
 <li>
 Exchange Online Protection (EOP) and Defender for Office 365
 
 
 </li>
 </ul>
 Certifications (Highly Valued)
 
 
 <ul>
 <li>
 ✅ SC-200: Microsoft Security Operations Analyst
 </li>
 <li>
 ✅ SC-300: Identity and Access Administrator
 </li>
 <li>
 ✅ SC-400: Information Protection Administrator
 </li>
 <li>
 ✅ MS-500: Security Administrator Associate (being retired, but still relevant)
 </li>
 <li>
 Optional: AZ-500, SC-900 (foundational)
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Strong knowledge of cybersecurity principles
 </li>
 <li>
 Deep understanding of Microsoft 365 security architecture
 </li>
 <li>
 Familiarity with PowerShell for automation and reporting
 </li>
 <li>
 Experience with incident response and SIEM/SOAR
 </li>
 <li>
 Understanding of Zero Trust model
 </li>
 <li>
 Analytical thinking for threat hunting and compliance mapping
 
 
 </li>
 </ul>
 Typical Background
 
 
 <ul>
 <li>
 4-6+ years in security, cloud, or IT infrastructure roles
 </li>
 <li>
 Experience working in regulated industries (healthcare, finance, etc.)
 </li>
 <li>
 Prior roles: IT Security Analyst, System Administrator, Cloud Security Engineer
 </li>
 </ul>
</div>

Assistant Manager - IT Operations & Infrastructure

Explore 75+ Assistant manager in Pune this October. Find roles across top companies and apply now to boost your career.