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business operations specialist

Al Ahly Momkn

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 Handling &amp; solving all inquiries &amp; complaints, Aiming to give a high standard of service as well as building up customer experience.
 
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 Assure proper handling of queries &amp; complaints within the accepted service level.
 
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 Coordinating with other departments to maintain a high level of customer satisfaction.
 
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 Properly handles &amp; solves customers' inquiries &amp; complaints, whether verbal via phone or written via email or letters.
 
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 Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
 
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 Communicate actively with other departments such as Cal center, Sales &amp; business developments Accurately records all details of customers' inquiries &amp; complaints for statistical and analytical purposes.
 
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 Close solved tickets and update relevant stakeholder when needed.
 
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 Participates in all company offered training sessions.
 
 
 
 
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 Requirements
 
 
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 Bachelor's degree in BA, BIS or equivalents
 
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 0-2 Years of Experience
 
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 Computer &amp; MO Literacy.
 
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 Ability to collaborate effectively across various departments.
 
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 Solid background to Company products &amp; services.
 
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 Creating test cases documents.
 
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 Perform thorough investigation (Tech &amp; business) to discover issues down to root cause.
 
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 Good knowledge of transaction processing within payment networks
 
 
 
 
 
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 Benefits
 
 
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 Embark on an exciting journey with the Fin-tech Experts.
 
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 Join a workplace that actively encourages and supports all talents.
 
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 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
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 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
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Business Operations Specialist

Halan - حالا

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 About The Job
 
 
 
 
 The Performance Management Specialist supports benchmarking activities, maintains performance tracking tools, and assists in monitoring Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). This role suits a detail-oriented professional who contributes to operational efficiency through data collection, reporting, and coordination
 
 
 
 
 
 
 
 Job Responsibilities &amp; Duties:
 
 
 
 
 Benchmarking
 
 
 
 
 &bull;	Assist in collecting benchmarking data to compare performance against industry standards.
 
 
 
 
 &bull;	Organize and summarize findings to support improvement initiatives.
 
 
 
 
 &bull;	Stay informed on industry trends to support team recommendations.
 
 
 
 
 
 
 
 Performance Matrices
 
 
 
 
 &bull;	Maintain performance tracking tools (financial and non-financial).
 
 
 
 
 &bull;	Compile and organize performance data for reporting purposes.
 
 
 
 
 &bull;	Support the preparation of periodic performance summaries.
 
 
 
 
 
 
 
 Service Level Agreements (SLAs)
 
 
 
 
 &bull;	Help document and update SLAs with internal and external stakeholders.
 
 
 
 
 &bull;	Track SLA performance and escalating issues as needed.
 
 
 
 
 &bull;	Share SLA-related updates with relevant teams.
 
 
 
 
 
 
 
 Operational Level Agreements (OLAs)
 
 
 
 
 &bull;	Support the documentation and maintenance of OLAs.
 
 
 
 
 &bull;	Monitor OLA performance and assist in identifying gaps.
 
 
 
 
 &bull;	Coordinate with teams to ensure OLAs align with SLA targets.
 
 
 
 
 
 
 
 Required skills and qualifications:
 
 
 
 
 	Bachelor&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 
 
 	2-3 years of experience in performance tracking or operational support roles.
 
 
 
 
 	Good analytical and organizational skills.
 
 
 
 
 	Clear and professional communication abilities.
 
 
 
 
 	Familiarity with Power BI or similar tools is a plus.
 
 
 
 
 
 
 
 Skills and Competencies:
 
 
 
 
 	Accuracy and attention to detail.
 
 
 
 
 	Ability to manage time and meet deadlines.
 
 
 
 
 	Willingness to learn and adapt in a dynamic environment.
 
 
 
 
 	Professional communication in Arabic and English.
 
 
 
 
 
 
 
 Additional Requirements:
 
 
 
 
 	May require occasional visits to MNT Halan Companies/Branches.
 
 
 
 
 	Experience in fast-paced environments is preferred.
 
 
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Business Performance Specialist

Breadfast

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 Role Objectives:
 
 
 
 The Fleet Specialist is responsible for the day-to-day tracking and coordination of the mid-mile fleet to ensure on-time truck movements across all Breadfast centers. The role focuses on maintaining visibility, punctuality, and efficiency of fleet operations, while ensuring full compliance with safety, regulatory, and company standards.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
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 Support the Senior Fleet Specialist in executing daily mid-mile operations by tracking and following up on all active trips through the fleet management system.
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 Monitor ground fleet movement to ensure on-time arrivals and departures between warehouses and hubs, reporting any delays, incidents, or route deviations immediately.
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 Coordinate directly with drivers and dispatchers to communicate instructions, resolve operational issues, and maintain continuous visibility over fleet activities.
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 Follow up on scheduled maintenance, fuel refills, and vehicle readiness, ensuring quick reporting and escalation of breakdowns or technical issues.
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 Record and update all trip, mileage, and performance data accurately, sharing daily summaries and observations with the Senior Fleet Specialist.
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 Support compliance with company transport standards and safety procedures by ensuring that vehicles and drivers meet operational requirements.
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 Collaborate with warehouse and operations teams to align on loading, dispatch, and delivery priorities, contributing to smooth and cost-efficient ground fleet execution.
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 Required Education, Knowledge, and Skills:
 
 
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 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or a related field.
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 1&ndash;3 years of experience in fleet, logistics, or transportation operations &mdash; experience in mid-mile operations is a plus.
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 Good knowledge of fleet management systems and GPS tracking tools; training will be provided as needed.
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 Good understanding of transportation flow, schedules, and coordination between sites.
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 Strong attention to detail to ensure accurate tracking and reporting.
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 Team player with good communication skills to collaborate with drivers and operations teams.
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 Organized and adaptable, able to handle multiple tasks in a fast-paced environment.
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 Proactive problem-solver with a positive attitude toward finding quick and practical solutions.
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 Comfortable using Microsoft Excel and other office tools for daily tracking and reporting.
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Fleet Specialist

MAG Trade & Investment

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 Now Hiring: Supply Chain Specialist | MAG Trade &amp; Investment (Cairo)
 
 
 
 
 
 
 
 MAG Trade &amp; Investment is an Egypt-headquartered conglomerate advancing large-scale trade, industrial, and infrastructure projects across Africa and the Middle East. We are seeking a highly organized and proactive Supply Chain Specialist
 
 to support procurement, logistics coordination, and supplier engagement across multiple markets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Coordinate end-to-end supply chain operations (procurement, shipments, and deliveries).
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 Collaborate directly with suppliers, manufacturers, and freight partners &mdash; including Chinese partners.
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 Prepare and oversee shipping documents, customs clearance files, and logistics tracking reports.
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 Support sourcing strategies, cost analysis, and vendor negotiations.
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 Work cross-functionally with internal teams to ensure timely and efficient supply chain execution.
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 Requirements:
 
 
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 Bachelor&rsquo;s degree in supply chain, Logistics, Business, or related field.
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 Strong command of Mandarin (Chinese) and English is required.
 
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 Minimum 3 years of experience in supply chain, procurement, or logistics coordination.
 
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 Practical knowledge of international shipping, import/export procedures, and regulatory documentation.
 
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 Strong organizational, communication, and problem-solving skills.
 
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 Able to handle multiple priorities in a dynamic environment.
 
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 Location:
 
 5th Settlement, Cairo, Egypt
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Travel:
 
 Occasional travel may be required.
 
 
 
 
 
 
 Why Join MAG:
 
 
 
 
 You will work directly with the Supply Chain Manager across strategic cross-border projects and contribute to meaningful industrial and trade development across Africa and the Middle East.
 
 
 
 
 
 
 
 To Apply:
 
 
 
 
 Send your CV to:
 
 samah.ahmed@egy-castle.com
 
 
 
 
 
 
 Subject Line:
 
 
 Supply Chain Specialist &ndash; Your Name
 
 
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Supply Chain Specialist

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 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
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 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
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 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
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 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
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 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
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 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
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 1-3 years of proven experience in fleet management
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 Fluent English &amp; Arabic
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 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
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 Excellent organizational and problem-solving skills
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 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
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 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

<div>
 
 
 About The Job
 
 
 
 
 The Operational Excellence Specialist supports continuous improvement efforts, assists in documenting and refining business processes, and helps maintain quality control standards within the operations department. This role suits a detail-oriented professional who contributes to operational efficiency through hands-on coordination and process support.
 
 
 
 
 
 
 
 Job Responsibilities &amp; Duties:
 
 
 
 
 Continuous Improvement
 
 
 
 
 &bull;	Assist in identifying opportunities for operational enhancements.
 
 
 
 
 &bull;	Support the implementation of improvement initiatives and track progress.
 
 
 
 
 &bull;	Participate in process reviews to ensure adherence to established standards.
 
 
 
 
 
 
 
 Business Process Support
 
 
 
 
 &bull;	Help document and update business processes to improve clarity and consistency.
 
 
 
 
 &bull;	Coordinate with teams to support process changes and ensure smooth implementation.
 
 
 
 
 &bull;	Maintain records of process updates and ensure alignment with operational goals.
 
 
 
 
 
 
 
 Quality Control
 
 
 
 
 &bull;	Support the application of quality control procedures across operational activities.
 
 
 
 
 &bull;	Monitor basic performance indicators to ensure compliance with quality standards.
 
 
 
 
 &bull;	Assist in identifying and reporting quality issues and support corrective actions.
 
 
 
 
 
 
 
 Required skills and qualifications:
 
 
 
 
 	Bachelor&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 
 
 	2&ndash;3 years of experience in process support, quality control, or operational improvement roles.
 
 
 
 
 	Good analytical and organizational skills.
 
 
 
 
 	Clear and professional communication abilities.
 
 
 
 
 	Familiarity with Six Sigma, TQM, or Lean methodologies is a plus.
 
 
 
 
 
 
 
 Skills and Competencies:
 
 
 
 
 	Accuracy and attention to detail.
 
 
 
 
 	Ability to manage time and meet deadlines.
 
 
 
 
 	Willingness to learn and adapt in a dynamic environment.
 
 
 
 
 	Professional communication in Arabic and English.
 
 
 
 
 
 
 
 Additional Requirements:
 
 
 
 
 	May require occasional visits to MNT Halan Companies/Branches.
 
 
 
 
 	Experience in fast-paced environments is preferred.
 
 
</div>

Operational Excellence Specialist

Tencent

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 About Tencent
 
 
 
 
 Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork &amp; creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.
 
 
 
 
 
 We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 As we build the Tencent HR Outsourcing Hub into a strategic talent centre, we are looking for a highly detail-oriented and data-driven HR Specialist who can not only manage operational excellence but also tell stories through data to drive insights and improvements.
 
 
 
 
 
 We are looking for an HR Specialist based in Egypt to manage the day-to-day HR operations and recruitment of Tencent&rsquo;s outsourced workforce. This role serves as the main HR contact for outsourced employees and vendors, ensuring smooth coordination, legal compliance, and alignment with Tencent&rsquo;s standards. The specialist will also oversee the full lifecycle of outsourced staff and contractors, working closely with business leaders and the Country HR Manager to deliver scalable, compliant, and high-impact HR solutions in a fast-paced environment.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 Outsourced Workforce &amp; Vendor Management
 
 
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 Act as the HR focal point for all matters related to outsourced employees and contractors in Egypt.
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 Partner with outsourcing vendors to ensure operational efficiency, compliance with Egyptian labour regulations and the business&rsquo;s expectations.
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 Perform the full spectrum of Talent Acquisition responsibilities, including self-sourcing candidates, conducting interviews, and efficiently managing vendor-submitted profiles to ensure timely and high-quality hiring outcomes.
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 Oversee entire life cycle process (onboarding,offboarding and everything in between), and contract renewals, to ensure a positive and compliant experience.
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 Coordinate invoicing, payment validation, and contract documentation with internal and external stakeholders.
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 Track and evaluate vendor performance through structured KPIs, including hiring speed, attrition rates, compliance adherence, and service quality.
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 Day-to-Day HR Operations
 
 
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 Provide daily HR support to outsourced employees, including addressing HR inquiries, benefits administration, and employee relations issues.
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 Main focal
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 Facilitate communication between outsourced staff, vendors, and Tencent managers.
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 Support grievance handling and disciplinary actions in line with local labour law and company policy.
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 Performance &amp; Workforce Insights
 
 
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 Drive the execution of performance evaluation processes for outsourced staff.
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 Partner with vendors and internal managers to identify gaps, support coaching, and recommend performance interventions.
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 Design and generate HR dashboards and reporting, turning data into actionable insights that support decision-making.
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 Track key workforce metrics (e.g., attrition, productivity, satisfaction) and visualize trends for senior management.
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 Compliance &amp; Governance
 
 
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 Generate and submit regular reports on headcount, attrition, and other workforce metrics to country HR, and management teams
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 Ensure full compliance with Egyptian labour laws, Tencent&rsquo;s internal policies, and audit requirements.
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 Support internal and external audits, and maintain accurate documentation for workforce governance.
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 Requirements
 
 
 
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 Bachelor&rsquo;s degree with at least 3 years of HR experience, preferably with exposure to outsourced workforce or vendor management in Egypt.
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 Strong written and verbal proficiency in English and Arabic, Mandarin is a plus
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 Solid knowledge of Egyptian labour laws and HR compliance requirements
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 Demonstrated experience in HR operations, including data reporting/analytics, payroll, or talent acquisition.
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 Recruitment or resourcing background is an added advantage, especially in managing vendor-led hiring processes.
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 Strong attention to detail, particularly in tracking vendor SLAs and workforce data accuracy.
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 Experience with vendor KPI tracking and performance management frameworks.
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 Effective problem solver with strong process thinking and solution-oriented mindset.
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 Excellent stakeholder management and communication skills &mdash; builds trust and works collaboratively across cultures and time zones.
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 Comfortable in fast-paced, ambiguous environments; able to prioritize and deliver with quality.
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 Contract Type: 1-year contract (renewable based on performance and business needs).
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 </ul>
 
 
 
 
 
 
 Why Join Us?
 
 
 
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 Be part of a core team shaping Tencent&rsquo;s growing regional HR operations hub.
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 Drive meaningful impact through workforce innovation and data storytelling. Make a direct impact on workforce management and operational excellence in Egypt
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 Experience an inclusive, people-centric work environment with regional and global exposure.
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 </ul>
</div>

HR & Recruitment Specialist (3rd Party Contract - 1 Year Renewable)

Explore 782+ Business operations specialist in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

782 business operations specialist jobs IN Cairo Egypt

Business Operations Specialist

Business Performance Specialist

Fleet Specialist

Supply Chain Specialist

Fleet Specialist

Operational Excellence Specialist

HR & Recruitment Specialist (3rd Party Contract - 1 Year Renewable)