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business intelligence analyst, bi

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business performance analyst

AstraZeneca

<div><p><b>Typical Accountabilities</b></p><ul><li>Support assessment of all aspects of business performance in the functional area: create and design appropriate measures, evaluate metrics and outputs and report on business performance and trends so that leaders understand business performance against key indicators, risks and actions to mitigate risks</li><li>Provide support with all elements IT Business Performance teams through data collation, data cleansing, analysis and delivery of structured reporting outputs</li><li>Local application development: Build new local software applications</li><li>Process automation: Initiate and implement solutions to automate production and supporting business processes at the manufacturing site level</li><li>Documentation development and maintenance: Develop and keep up-to-date technical and user documentation for existing software applications and reporting systems.</li></ul><div>
Work collaboratively with:<br>
<ul><li>All site functions to measure performance against key indicators, and perform comprehensive analysis of incidents and user requests related to application operations</li></ul></div><p></p><p><b>
Education, Qualifications, Skills and Experience</b></p><ul><li>Bachelor&rsquo;s in Computer Science, Information Systems, Business Informatics, or related field.</li><li>3+ years of experience in business performance or management reporting;</li><li>Development and updating of system and technical documentation.</li><li>Creation of analytical reports and dashboards.</li><li>Building data models.</li><li>Development of software applications.</li><li>Automation of business processes.</li><li>Strong communication and stakeholder management; analytical mindset; attention to detail; ability to lead workshops and mentor teams; comfortable working in virtual, cross-functional settings</li></ul><p>
Desirable</p><p>
A portfolio of work completed using the following will be a plus.</p><ul><li>
Microsoft 365: Power BI, Power Apps, Power Automate</li><li>
Databases: SQL</li><li>
Programming languages: Python</li></ul><p></p><p><b>
Fixed contract for only ONE year for project purpose.</b></p></div>

Business Performance Analyst

Ahram Security Group

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Ensure the organization&rsquo;s performance measurement systems are fully aligned with its strategic objectives. This role supports strategic execution through data analysis, balanced scorecards, and performance management frameworks. It requires close collaboration with all departments to enhance visibility on business results through dashboards and other analytical tools. The ideal candidate will have strong analytical capabilities, solid interpersonal skills, and a deep understanding of the business value chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement performance management frameworks and strategies that align with the company&rsquo;s overall goals.
  </li>
  <li>
   Review organizational structures to identify performance gaps, opportunities, and bottlenecks.
  </li>
  <li>
   Support managers in conducting job analysis to break down roles into meaningful and measurable KPIs.
  </li>
  <li>
   Assist all departments in selecting, developing, implementing, and integrating analytics and KPIs to optimize business performance.
  </li>
  <li>
   Review and audit employee objectives to ensure clear linkage to corporate objectives.
  </li>
  <li>
   Analyze performance data to identify trends, insights, and areas for improvement.
  </li>
  <li>
   Develop executive-level reports and dashboards for senior leadership.
  </li>
  <li>
   Work closely with all departments to ensure performance objectives are aligned with business strategy.
  </li>
  <li>
   Manage performance review meetings for all departments.
  </li>
  <li>
   Deliver training on performance management tools and methodologies to enhance data-driven decision-making across the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Drives Results
  </li>
  <li>
   Drives Engagement
  </li>
  <li>
   Communicates Effectively
  </li>
  <li>
   Optimizes Work Processes
  </li>
  <li>
   Situational Adaptability
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Required:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Engineering, Finance, or a related field.
  </li>
  <li>
   5&ndash;7 years of experience, including at least 3 years in business performance and/or strategy execution.
  </li>
  <li>
   Advanced Excel skills and strong presentation abilities (mandatory).
  </li>
  <li>
   Fluency in English.
  </li>
  <li>
   Background in HR or Organizational Development is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Konecta

<div>
 <p>
  Position Summary:
 </p>
 <p>
  The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 </p>
 <p>
  BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 </p>
 <p>
  frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 </p>
 <p>
  workforce
 </p>
 <p>
  efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 </p>
 <p>
  functional
 </p>
 <p>
  teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 </p>
 <p>
  global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 </p>
 <p>
  systems.
 </p>
 <p>
  ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 </p>
 <p>
  monitor key KPIs across clients, markets, and contact center sites.
 </p>
 <p>
  ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 </p>
 <p>
  operational teams.
 </p>
 <p>
  ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 </p>
 <p>
  efficiency, and customer experience.
 </p>
 <p>
  ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 </p>
 <p>
  Services to align metrics, standardize reporting, and define best practices.
 </p>
 <p>
  ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 </p>
 <p>
  ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 </p>
 <p>
  recommendations.
 </p>
 <p>
  ● Maintain robust documentation and ensure consistent application of data governance policies across
 </p>
 <p>
  reporting systems.
 </p>
 <p>
  ● Drive continuous improvement through automation, AI-based insights, and integration of new
 </p>
 <p>
  <br/>
 </p>
 <p>
  analytics tools.
 </p>
 <p>
  ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Must-Have Qualifications and Skills:
 </p>
 <p>
  ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 </p>
 <p>
  country BPO operations, global shared services or high-volume customer operations.
 </p>
 <p>
  ● Strong analytical mindset and exceptional attention to detail.
 </p>
 <p>
  ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 </p>
 <p>
  ● Strong understanding of customer experience or service delivery metrics and performance
 </p>
 <p>
  management frameworks.
 </p>
 <p>
  ● Ability to synthesize complex data sets into actionable insights.
 </p>
 <p>
  ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 </p>
 <p>
  customer service environments.
 </p>
 <p>
  ● Outstanding written and verbal communication skills.
 </p>
 <p>
  ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 </p>
 <p>
  ● Strong critical thinking, problem-solving, and storytelling abilities.
 </p>
 <p>
  ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 </p>
 <p>
  ● Fluency in English; additional languages are a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Preferred Qualifications (Nice-to-Have):
 </p>
 <p>
  ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 </p>
 <p>
  Centrical, NICE, Genesys).
 </p>
 <p>
  ● Experience with ETL processes and data warehousing solutions.
 </p>
 <p>
  ● Background in predictive modeling, segmentation, or customer behavior analytics.
 </p>
 <p>
  ● Certification in Tableau, Power BI, or data analytics frameworks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What Success Looks Like:
 </p>
 <p>
  ● Consistently delivers accurate, timely, and insightful reports.
 </p>
 <p>
  ● Enables leadership to make fast, informed decisions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 </p>
 <p>
  ● Anticipates risks and opportunities based on trends before they impact performance.
 </p>
</div>


Reporting Analyst - BPO Industry

Nestlé

<div><p>Location: Cairo, Egypt<br>
Company: Nestl&eacute; Egypt<br>
Full-time</p><p><b>
POSITION SUMMARY</b></p><p>
Enable the B2C sales channels to focus on business results by executing performance analyses of the channels and proposing activities to improve sales performance.</p><p><b>
A DAY IN THE LIFE &hellip;</b></p><ul><li>
Develop, maintain, and adjust forecasting models to ensure accurate prescriptive analysis and planning, optimizing investment allocation by implementing relevant formulas based on historical data, seasonality, and business variables.</li><li>
Collect data and deliver reports on channel KPIs.</li><li>
Analyze the sales performance of the B2C channel (Trade and Boutiques).</li><li>
Analyze the online path to registration and the purchase process to improve the conversion funnel and identify successful combinations regarding menus, pages, sections, placements, and creatives, in collaboration with the E-commerce team.</li><li>
Create and maintain online user documentation.</li><li>
Ensure tracking of A/B and MV testing scenarios in partnership with the E-commerce manager.</li><li>
Advise on potential outcomes before sales decisions are made by quantifying the effects of future decisions.</li><li>
Provide insights and actionable recommendations to the area manager and E-commerce manager to support business steering (e.g., driving acquisition, traffic, and sales, both online and offline).</li><li>
Partner with internal key stakeholders to understand workforce requirements in terms of consolidated headcount and skills needed now and in the future.</li><li>
Perform consolidated multi-channel workforce planning, from collecting data for the annual operation plan to tracking and governance of related forecast processes, including third-party workforce (e.g., demo staff), while considering planned events, historical data, seasonality, and business variables.</li><li>
Manage consolidated workforce and training-related budgets.</li><li>
Provide input to support decision-making regarding workforce structuring topics, including recruitment, facilities management, organization, and outsourcing strategy.</li></ul><p><b>
What will make you successful&hellip;</b></p><ul><li>
A degree in a quantitative field such as Statistics, Mathematics, Econometrics, Applied Analytics, Operations Research, Accounting, Business Management, Economics, or Finance.</li><li>
3-5 years of experience in analytics, metrics gathering, reporting, and related software.</li><li>
1-2 years of experience in A/B and MV testing management.</li><li>
Proficiency in predictive modeling, forecasting, and other statistical analyses and related software.</li></ul></div>

Business Performance and Planning Analyst

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>Business Analyst</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div>
Transcom is all about people, and we&rsquo;re looking for a <b>Business Analyst</b> to support our team and help create a workplace where everyone thrives.<br>
<br>
<br>
</div><div></div><br>
<div><b>Join our Transcom Family as a </b><b>Business Analyst</b><b>!</b></div><div>
We are looking for an exceptional Business Analyst to join our team in the 5th Settlement! If you're a data wizard who can transform complex numbers into actionable business insights, we want to talk to you.<br>
This role is critical for driving operational efficiency and improving customer experience by leveraging deep data analysis and root cause identification.</div><div></div><div><ul><li><b><br>
Key Responsibilities</b></li><ul><li>
Performance Analysis &amp; Insight Generation:</li><ul><li>
Conduct deep-dive analysis on performance metrics, including CSAT, AHT, and Service Level, to identify trends, variances, and performance gaps.</li><li>
Perform root cause analysis on underperforming KPIs and provide data-backed recommendations for operational improvements.</li><li>
Verify the compliance of the implemented solutions with the analyzed requirements</li></ul><br>
<li>
Reporting &amp; Dashboard Development:</li><ul><li>
Design, develop, and maintain interactive dashboards and reports (Looker Studio) that clearly visualize performance attributes.</li><li>
Ensure all reporting is accurate, timely, and aligned with stakeholder needs, providing daily, weekly, and monthly operational views.</li><li>
Present key findings and strategic insights to senior management, translating complex data analysis into clear, business-focused narratives.</li><li>
Validate the accuracy and integrity of data sources used for all performance reporting.</li><li>
Preparing needed business reviews and reports.</li></ul><br>
<li>
Financial &amp; Resource Calibration:</li><ul><li>
Analyze and report on financials, including cost, utilization rates, and operational expenditures.</li><li>
Develop and track the financial impact of proposed process and performance improvements.</li></ul></ul></ul><br>
<b>
What We're Looking For:</b><br>
<ul><li>
Advanced Excel Mastery: You must be highly proficient with Pivot Tables, VLOOKUP/XLOOKUP, Nested Formulas (IF/AND/OR), and Conditional Formatting to handle large, complex datasets quickly.</li></ul><br>
<ul><li>
Data Transformation: A proven ability to clean, structure, and ready raw, messy system exports for analysis. Experience with Power Query is a significant plus.</li></ul><br>
<ul><li>
Dynamic Dashboarding: Hands-on experience creating compelling, interactive visual reports (Charts, Slicers, Trend Lines) using both Excel and Looker Data Studio (or similar tools like Power BI/Tableau).</li></ul><br>
<ul><li>
Metric Fluency: A deep understanding and ability to analyze key operational metrics, including:</li></ul></div><div><ul><li>AHT (Average Handle Time)</li><li>ART (Average Response Time)</li><li>CSAT (Customer Satisfaction)</li><li>Concurrency</li></ul></div><div><br>
<ul><li>
Root Cause Analysis &amp; Insight Delivery: You don't just report &quot;what&quot; happened; you find the &quot;why.&quot; You must be able to identify correlations (e.g., low CSAT correlated with high Response Time), deliver insightful recommendations, and drive operational improvements.</li></ul><br>
<ul><li>
Executive-Level Presentation: Ability to synthesize complex data into clear, concise, and professional &quot;Executive Summary&quot; style PowerPoint slides for senior leadership.</li></ul><br>
<ul><li>
Trend Identification: A sharp eye for spotting outlier performance among specific agents or within certain timeframes.</li></ul></div><div></div><div><div><b><i><br>
What's in it for YOU!</i></b></div><div></div><ul><li><i>
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</i></li><li><i>
Continuous development.</i></li><li><i>
Endless growth opportunities.</i></li><li><i>
Modern and comfortable office and relaxing spaces to take a break;</i></li><li><i>
Flexible work schedule;</i></li><li><i>
Life-work balance;</i></li></ul></div><div></div><div><div><b><br>
What Life at Transcom is like!</b></div><div></div><div><i><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</i></div></div><div><i>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Business Analyst

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
analysis and insights<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Job Summary:</b> We are seeking a highly analytical and detail-oriented Business &amp; Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders.</div><p><b>
Key Responsibilities:</b></p><ul><li>
Collaborate with stakeholders to gather and document business requirements.</li><li>
Analyze business processes and identify opportunities for improvement.</li><li>
Translate business needs into technical specifications and data models.</li><li>
Collect, clean, and analyze large datasets to uncover trends and insights.</li><li>
Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).</li><li>
Conduct root cause analysis and provide actionable recommendations.</li><li>
Support strategic planning, forecasting, and performance tracking.</li><li>
Ensure data integrity and compliance with data governance standards.</li><li>
Present findings and insights to both technical and non-technical audiences.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Data Science, Information Systems, or a related field.</li><li>
3+ years of experience in business analysis, data analysis, or a similar hybrid role.</li><li>
Strong proficiency in SQL, Excel, and data visualization tools.</li><li>
Experience with statistical tools and programming languages (e.g., Python, R) is a plus.</li><li>
Excellent problem-solving, critical thinking, and communication skills.</li><li>
Ability to manage multiple projects and work cross-functionally.</li><li><div><b>
equirements:</b><br>
&#9989; Minimum of <b>3 years of experience</b> in Data Analysis / Business data Analysis within a <b>BPO (Call Center)</b> environment<br>
&#9989; <b>Must have:</b></div></li><li><b>
Excel:</b> Master level</li><li><b>
Power BI:</b> Master level</li><li><b>
SQL:</b> Advanced level (PostgreSQL preferred)</li><li><b>
Python:</b> Entry level</li><li><div><b>
Additional Details:</b><br>
   <b>Work Location:</b> On-site at <b>6th of October</b> and/or <b>5th Settlement</b><br>
   <b>Working Hours:</b> 2:00 PM &ndash; 11:00 PM (Cairo Time)</div></li></ul><p><b>
Preferred Skills:</b></p><ul><li>
Experience with process mapping and business process reengineering.</li><li>
Familiarity with project management methodologies (Agile, Scrum).</li><li>
Knowledge of data warehousing and ETL processes.</li></ul></div></div></div><p></p>

Analyst, Business Operations

Boubyan Bank

<div>
 <p>
  <strong>
   JOB SUMMARY / PURPOSE:
  </strong>
 </p>
 <p>
  The Data Analyst will be instrumental in leveraging data to enhance the bank's AI conversation assistants and self-service digital channels. This role focuses on extracting, analyzing, and interpreting digital channel&rsquo;s and conversational data to provide actionable insights that drive process improvements, optimize customer journeys, and support evidence-based decision-making across various business units.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE AND RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Data Collection &amp; Management:
   </strong>
   Collect, validate, cleanse, and transform large datasets from various sources, including conversational platforms, and data warehouses, ensuring data accuracy and integrity.
  </li>
  <li>
   <strong>
    Data Ingestion:
   </strong>
   Ingest digital channels logs, anonymize/PII scrub, build vectorization pipelines, index maintenance, ETL for analytics and model monitoring data.
  </li>
  <li>
   <strong>
    BI &amp; Reporting Development:
   </strong>
   Design, develop, and maintain reports, dashboards, and data visualizations (using tools like Power BI) to track Business KPIs, Conversation analytics, Model performance &amp; quality,Infra &amp; Operations and Compliance &amp; audit reports
  </li>
  <li>
   <strong>
    NLU Performance Review:
   </strong>
   Review and analyse the Natural Language Understanding (NLU) performance of AI models to improve conversation flow and accuracy. Perform ad-hoc analyses to inform product priorities (e.g., identify content gaps, high-failure dialogs).
  </li>
  <li>
   <strong>
    Process Improvement:
   </strong>
   Identify opportunities for data process improvements, recommend system modifications, and automate reporting workflows to enhance efficiency.
  </li>
  <li>
   <strong>
    Stakeholder Collaboration:
   </strong>
   Work closely with cross-functional teams (e.g., AI Product Managers, AI Scientists and AI Engineers) to understand their data needs, gather reporting requirements, and provide analytical support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PREFERRED SKILLS AND QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Computer Science, Data science, Statistics, mathematics, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Proven experience (3-5 years preferred) as a Data Analyst, BI Analyst or Reporting Analyst, ideally within the banking/financial services industry or working with AI products/digital journey design.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   SQL, Power BI, Python, NLP, ETL
  </li>
 </ul>
 <p>
  -High proficiency in SQL Databases / data warehouse on-prem (Postgres, MongoDB, Oracle, SQL server, Sybase)
 </p>
 <p>
  -Expertise in BI and data visualization tools (e.g., Microsoft Power BI).
 </p>
 <p>
  -Understanding of data warehousing, ETL processes, and database design concepts.
 </p>
 <p>
  -Familiarity with statistical software or programming languages like Python for advanced analytics.
 </p>
 <p>
  -Familiarity with NLP models, LLMs and ML lifecycle (model versioning, inference tagging).
 </p>
 <p>
  -Familiarity with ML observability tools (Grafana integration, MLflow metrics) and model explainability tools.
 </p>
 <p>
  -Familiarity with vector databases (Qdrant/FAISS/ Weaviate), retrieval metrics and conversational analytics tooling.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical, problem-solving, and critical-thinking skills with keen attention to detail.
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
  </li>
  <li>
   Ability to work independently and collaboratively in a dynamic, fast-paced environment.
  </li>
  <li>
   Proactive mindset and intellectual curiosity about data and emerging AI technologies.
  </li>
 </ul>
</div>


Data Analyst - Data Analytics & Reporting

Explore 2186+ Business performance analyst in Egypt this December. Find roles across top companies and apply now to boost your career.

2186 business performance analyst jobs IN Egypt

Business Performance Analyst

Business Performance Analyst

Reporting Analyst - BPO Industry

Business Performance and Planning Analyst

Business Analyst

Analyst, Business Operations

Data Analyst - Data Analytics & Reporting