business analyst – customer 360 (aviation & data)

business analyst Jobs in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

business analyst

data analyst Jobs in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

data analyst

business analyst (newgen) Jobs in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

business analyst (newgen)

business analyst – customer 360 (aviation & data) Jobs in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

business development manager Jobs in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

business development manager

business process analyst

Acenet consulting

<div><div>Experience: 4 to 7 years
 
Location: Abu Dhabi
 
Job code: 101440
 
Posted on: Feb 27, 2026 
</div> 
About Us: 
AceNet Consulting is a fast-growing global business and technology consulting firm leveraging a consultative approach, deep domain expertise and strong technology capabilities across business transformation, IT strategy &amp; architecture, digital transformation, data engineering &amp; analytics, AI/ML, cloud &amp; infrastructure, enterprise applications and emerging technologies to deliver value to our global clients. AceNet&rsquo;s marquee clients include Tier-1 and Tier-2 banking &amp; financial services, asset &amp; wealth management, healthcare, consumer retail, eCommerce &amp; logistics, engineering, government &amp; public sectors, consulting and technology firms. With presence across Abu Dhabi UAE, Texas USA and India (Bangalore, Gurgaon &amp; Pune), AceNet brings strong consulting and delivery capabilities across project staffing, managed services, outsourcing and offshoring.
Job Summary: 
We are seeking a dedicated Business Process Analyst to design, analyze, and manage business processes, ensuring effective modeling and alignment with organizational strategic objectives.
<div>Key Responsibilities: 
<ul><li>Engage with business units and associated process managers to gather detailed process information through workshops, interviews, and existing documentation reviews.
</li><li>Analyze existing workflows and identify gaps, overlaps, and improvement opportunities.
</li><li>Model business processes using MEGA BPM tools in accordance with established guidelines, frameworks, and naming conventions.
</li><li>Ensure models are structured, validated, and stored appropriately within the BPM repository.
</li><li>Facilitate discussions across business units to resolve discrepancies, align on process ownership, and ensure consensus on shared workflows.
</li><li>Mediate conflicting viewpoints and drive resolution through structured dialogue and stakeholder engagement.
</li><li>Build strong relationships with process owners, SMEs, and leadership to ensure buy-in and sustained collaboration.
</li><li>Adhere to BPM governance standards and contribute to continuous improvement of modeling practices.
</li><li>Deliver complete and validated process maps for assigned business areas within agreed timelines.
</li></ul></div><div>Role Requirements and Qualifications: 
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field .</li><li>Relevant 2+ years of experience in business process management, enterprise architecture, or transformation roles.</li><li>Hands-on experience with MEGA HOPEX BPM tool and process modeling standards (e.g., BPMN).</li><li>Strong facilitation, negotiation, and stakeholder management skills.</li><li>Proven ability to manage complex team dynamics and drive alignment across silos.</li><li>Analytical mindset with attention to detail.</li><li>Excellent communication and documentation skills.</li><li>Experience in BPM lifecycle, familiarity with frameworks like APQC, ITILetc.</li></ul></div>
<div>Why Join Us: 
<ul><li>Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.</li><li>Continuous investment in employee growth and professional development with a strong focus on up &amp; re-skilling.</li><li>Competitive compensation &amp; benefits, ESOPs and international assignments.</li><li>Supportive environment with healthy work-life balance and a focus on employee well-being.</li><li>Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.</li></ul></div>
How to Apply: 
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.</div>

Business Process Analyst

Kaptius

Job Title: ServiceNow Business Process AnalystLocation: Abu Dhabi (Onsite) Employment Type: Permanent Compensation Guide: AED Competitive (tax free)About KaptiusKaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.Role SummaryThe ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.Key Responsibilities<ul><li>Lead requirements gathering and process discovery workshops with business and IT stakeholders.</li><li>Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.</li><li>Translate business needs into functional requirements, user stories, and acceptance criteria.</li><li>Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.</li><li>Support solution design reviews, validating that configurations meet business outcomes.</li><li>Lead or support UAT planning, execution, and defect management.</li><li>Assist with change management and adoption activities, including documentation and knowledge transfer.</li><li>Contribute to process governance, standards, and continuous improvement initiatives.</li><li>Support pre-sales and discovery activities where functional input is required.</li></ul>Experience Required<ul><li>Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.</li><li>Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).</li><li>Strong background in process analysis, requirements definition, and stakeholder engagement.</li><li>Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.</li><li>Familiarity with Agile delivery and ITIL-aligned service management practices.</li><li>Experience supporting UAT and post-go-live adoption activities.</li></ul>Skills &amp; Capabilities<ul><li>Strong understanding of ServiceNow functional capabilities and how they support business processes.</li><li>Excellent workshop facilitation and communication skills.</li><li>Ability to translate complex business requirements into clear, structured documentation.</li><li>Comfortable working with senior stakeholders and cross-functional delivery teams.</li><li>Analytical, detail-oriented, and outcome-focused mindset.</li></ul>Certifications (Preferred)<ul><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist (any module)</li><li>ITIL or Agile certifications (advantageous but not mandatory)</li></ul>Why Join Kaptius<ul><li>Join a growing ServiceNow Partner with a strong Middle East presence.</li><li>Work on high-impact enterprise and public sector programmes.</li><li>Competitive, tax-free compensation aligned to experience.</li><li>Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Which modules are you strongest in (ITSM, ITOM, HRSD, CSM, GRC, ITBM), and why?</li><li>How many years of hands-on ServiceNow experience do you have?</li><li>Have you worked in a consulting or partner environment before? (Yes/No)</li></ul>Experience:<ul><li>Business Analyst: 4 years (Required)</li><li>ServiceNow : 4 years (Required)</li></ul>

ServiceNow Business Process Analyst

Raqmiyat

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>02/13/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>In-progress
</div></div><div>Work Experience
<div>5+ years
</div></div><div>Industry
<div>Banking
</div></div><div>City
<div>Abu Dhabi
</div></div><div>State/Province
<div>Abu Dhabi
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>51133
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div> 
</div><h3 class="jobSectionHeader">Job Description</h3>
<div>We are seeking a skilled Business Analyst with hands-on experience in Newgen platforms to support operational transformation initiatives within the banking sector. The role focuses on workflow automation, process optimization, document management, and low-code application development. The ideal candidate will bring strong domain knowledge in Banking and Financial Services, along with proven experience in requirements gathering, business process analysis, and solution delivery using Newgen BPM platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules. 
This role requires close collaboration with business stakeholders, product owners, solution architects, and development teams to deliver automation and operational efficiency across key banking areas, including Trade Finance, Credit Approval and Lending, Loan Origination, Customer Onboarding, and Account Opening and Maintenance. 
Key Responsibilities 
<ul><li>
Work closely with business stakeholders, SMEs, and technical teams to gather, analyze, and document functional and non-functional requirements for Newgen-based solutions. 
</li><li>
Analyze existing business processes and workflows to identify gaps and inefficiencies, and recommend optimized process designs to improve operational efficiency and productivity. 
</li><li>
Facilitate workshops, brainstorming, and requirement-gathering sessions to map key banking processes including Trade Finance, Lending, Corporate Banking, Customer Onboarding, and Account Maintenance. 
</li><li>
Translate business needs into clear functional specifications, user stories, process flows, and use cases; develop and maintain documentation such as BRD, FRS, gap analysis, and impact assessments. 
</li><li>
Define and document integration requirements between Newgen platforms and internal/external systems, including core banking systems, middleware, customer-facing channels, and third-party or regulatory systems. 
</li><li>
Assess and support management of operational and financial risks, ensuring solutions comply with bank policies, standard operating procedures, and regulatory requirements. 
</li><li>
Collaborate with Newgen implementation teams to design and configure workflows, forms, business rules, and system integrations. 
</li><li>
Support User Acceptance Testing (UAT), ensuring solutions meet business expectations and regulatory standards. 
</li><li>
Support deployment, go-live, and post-implementation phases to ensure smooth transition and user adoption. 
</li><li>
Act as a subject matter expert in BPM, workflow automation, and banking operations. 
</li><li>
Serve as the primary liaison between business users and technical teams to ensure clear communication and timely delivery.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3> 
Required Skills &amp; Qualifications 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related discipline. 
</li><li>
8+ years of experience as a Business Analyst, including 5+ years of hands-on experience delivering Newgen platform implementations (iBPS, OmniDocs, BAM, O2MS, or similar). 
</li><li>
Strong domain expertise in Banking and Financial Services, with experience across Lending, Trade Finance, Payments, and Customer Onboarding. 
</li><li>
Demonstrated experience in requirements elicitation, process re-engineering, workflow design, and functional documentation. 
</li><li>
Hands-on exposure to BPM platforms, system integrations, and digital process automation initiatives. 
</li><li>
Working knowledge of project management methodologies and tools such as JIRA or equivalent. 
</li><li>
Excellent communication, analytical, and stakeholder management skills. 
</li><li>
Fluent in English.</li></ul> 
Preferred Skills 
<ul><li>
Experience in digital transformation and automation initiatives in Banking and Financial Services (BFSI). 
</li><li>
Certifications such as CBAP or Agile certifications are a plus.</li></ul></div></div></div>

Business Analyst (Newgen)

DICETEK LLC

<div>We are seeking a skilled Business Analyst with hands-on experience in Newgen platforms to support operational transformation initiatives within the banking sector. The role focuses on workflow automation, process optimization, document management, and low-code application development. The ideal candidate will bring strong domain knowledge in Banking and Financial Services, along with proven experience in requirements gathering, business process analysis, and solution delivery using Newgen BPM platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.
This role requires close collaboration with business stakeholders, product owners, solution architects, and development teams to deliver automation and operational efficiency across key banking areas, including Trade Finance, Credit Approval and Lending, Loan Origination, Customer Onboarding, and Account Opening and Maintenance.
Key Responsibilities<ul><li>
Work closely with business stakeholders, SMEs, and technical teams to gather, analyze, and document functional and non-functional requirements for Newgen-based solutions.</li><li>
Analyze existing business processes and workflows to identify gaps and inefficiencies, and recommend optimized process designs to improve operational efficiency and productivity.</li><li>
Facilitate workshops, brainstorming, and requirement-gathering sessions to map key banking processes including Trade Finance, Lending, Corporate Banking, Customer Onboarding, and Account Maintenance.</li><li>
Translate business needs into clear functional specifications, user stories, process flows, and use cases; develop and maintain documentation such as BRD, FRS, gap analysis, and impact assessments.</li><li>
Define and document integration requirements between Newgen platforms and internal/external systems, including core banking systems, middleware, customer-facing channels, and third-party or regulatory systems.</li><li>
Assess and support management of operational and financial risks, ensuring solutions comply with bank policies, standard operating procedures, and regulatory requirements.</li><li>
Collaborate with Newgen implementation teams to design and configure workflows, forms, business rules, and system integrations.</li><li>
Support User Acceptance Testing (UAT), ensuring solutions meet business expectations and regulatory standards.</li><li>
Support deployment, go-live, and post-implementation phases to ensure smooth transition and user adoption.</li><li>
Act as a subject matter expert in BPM, workflow automation, and banking operations.</li><li>
Serve as the primary liaison between business users and technical teams to ensure clear communication and timely delivery.</li></ul>
Required Skills &amp; Qualifications<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related discipline.</li><li>
8+ years of experience as a Business Analyst, including 5+ years of hands-on experience delivering Newgen platform implementations (iBPS, OmniDocs, BAM, O2MS, or similar).</li><li>
Strong domain expertise in Banking and Financial Services, with experience across Lending, Trade Finance, Payments, and Customer Onboarding.</li><li>
Demonstrated experience in requirements elicitation, process re-engineering, workflow design, and functional documentation.</li><li>
Hands-on exposure to BPM platforms, system integrations, and digital process automation initiatives.</li><li>
Working knowledge of project management methodologies and tools such as JIRA or equivalent.</li><li>
Excellent communication, analytical, and stakeholder management skills.</li><li>
Fluent in English.</li></ul>
Preferred Skills<ul><li>
Experience in digital transformation and automation initiatives in Banking and Financial Services (BFSI).</li><li>
Certifications such as CBAP or Agile certifications are a plus.</li></ul></div>

Senior Business Analyst (Newgen)

Cognizant

<div>
 
 The Company
 
 
 
 Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&amp;P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 
 
 
 Cognizant Consulting
 
 
 
 At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
 
 
 
 Role Purpose
 
 
 
 Etihad is seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline&rsquo;s digital, commercial, and operational platforms. This is a data centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data driven decision making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams
 </li>
 <li>
 Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end to end customer journeys across the airline ecosystem
 </li>
 <li>
 Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
 </li>
 <li>
 Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
 </li>
 <li>
 Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
 </li>
 <li>
 Translate complex data and platform concepts into clear business artefacts, including:
 </li>
 <ul>
 <li>
 Process maps and journey flows
 </li>
 <li>
 User stories and epics
 </li>
 <li>
 Data mappings and integration specifications
 </li>
 <li>
 Acceptance criteria and test scenarios
 </li>
 </ul>
 <li>
 Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
 </li>
 <li>
 Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
 
 </li>
 </ul>
 
 Essential Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Business Analyst within technology led or data driven transformation programmes
 </li>
 <li>
 Strong background in customer data, analytics, or Customer 360 initiatives
 </li>
 <li>
 Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
 </li>
 <li>
 Hands on data analysis capability, with the ability to:
 </li>
 <li>
 Interpret data models, schemas, and data feeds
 </li>
 <li>
 Understand integration patterns and APIs
 </li>
 <li>
 Work effectively with data engineers and analytics teams
 </li>
 <li>
 Prior experience as a Data Analyst or in a data heavy BA role is a strong advantage
 </li>
 <li>
 Experience with customer communications, CRM, marketing automation, or loyalty platforms
 </li>
 <li>
 Exposure to Adobe Journey Optimizer and/or Amadeus platform
 </li>
 <li>
 Strong understanding of Agile delivery methodologies
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to engage senior stakeholders
 
 
 </li>
 </ul>
 
 Desirable Experience
 
 
 
 <ul>
 <li>
 Customer personalization, segmentation, or real time decisioning use cases
 </li>
 <li>
 Working in large, complex, multi vendor environments
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem solving mindset
 </li>
 <li>
 Data driven thinking with attention to detail
 </li>
 <li>
 Ability to work across business and technical teams
 </li>
 <li>
 Comfortable operating in ambiguity and fast paced transformation environments
 </li>
 <li>
 Customer centric mindset aligned to Etihad&rsquo;s premium brand experience
 </li>
 </ul>
</div>

Business Analyst – Customer 360 (Aviation & Data)

Damen

<div>We offer you an Ocean of Possibilities . Join our family.
About Us
Vacancy: Business Analyst
Are you analytical, detail-oriented, and passionate about turning data into meaningful business insights?
Do you enjoy working with stakeholders, solving problems, and supporting fact-based decision-making?
Damen Shipyards Group, established in 1927, is a 100% Dutch family-owned international organization comprising 34 shipbuilding and repair yards. With a workforce of over 12,000 employees worldwide, the Group operates through a divisional structure consisting of seven divisions and a central holding company.
Damen Middle East Shared Services Limited, based in the United Arab Emirates, forms part of Damen Global Support. The entity provides specialized support services to the various divisions of the Damen Shipyards Group in key areas such as IT, Finance, Audit, Legal, and Compliance.
Purpose of the Role
The Business Analyst supports Damen Shipyards Group in making fact based, data driven decisions by translating complex business questions into reliable insights, standardized datasets, and actionable dashboards. By rationalizing the decision-making process with your quantifications and visualizations, management will be able to make better decisions. Through your helicopter view and excellent reporting skills, you are able to identify the root causes of problems, in close cooperation with the business owner. You will translate the business needs into actionable user stories for team members to work with.
Operating at Group level, the role bridges business, finance, IT, and management, ensuring consistent KPI definitions, high quality data products, and strong adoption of analytics solutions across the organization.
Therefore, you are capable of translating business needs into technical tasks with IT (tools) and other expertise. You stand for the quality of the information and the visibility of this. Your analyses will support business decisions. This implies converting business expectations into data analysis. You perform statistical analysis of data, create visualizations of analyzed data and processes, and you have the ability to look at things in a different way and recognizing patterns.
Position in the Organization
<ul><li>Part of the Shared Data Analytics Team , acting as a central capability for the Damen Group.
</li><li>Works across multiple Damen companies, functions, and seniority levels.
</li><li>Interfaces closely with Finance, Operations, Engineering, IT, and Executive Management.
</li><li>Contributes to the maturity of data governance, analytics standards, and data‑driven working within Damen.
</li></ul>Key Responsibilities
1. Business Analysis &amp; Insight Generation
<ul><li>Gain understanding and knowledge of the companies activities.
</li><li>Perform business, financial, and statistical analyses to identify trends, deviations, and root causes.
</li><li>Translate analytical findings into concrete, actionable improvement proposals.
</li><li>Monitor Group‑wide performance and signal bottlenecks and risks in processes and outcomes.
</li><li>Develop and maintain KPI frameworks, ensuring consistent interpretation and usage.
</li></ul>2. Requirements Management &amp; Agile Delivery
<ul><li>Translate business needs into clear requirements and user stories (Definition of Ready / Done).
</li><li>Prioritize backlog items together with stakeholders.
</li><li>Participate actively in Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
</li><li>Coordinate with IT teams and external partners on technical dependencies and delivery.
</li></ul>3. Data Governance &amp; Quality
<ul><li>Contribute to Group data governance by defining data standards, ownership, and quality criteria.
</li><li>Support the development of ETL/ELT, data modeling (e.g. star schemas), and validation standards.
</li><li>Act as a guardian of KPI definitions and data consistency across Damen.
</li></ul>4. Stakeholder Management &amp; Change Enablement
<ul><li>Act as a trusted advisor for managers and executives on data and analytics topics.
</li><li>Coach and support stakeholders in using dashboards and insights effectively.
</li><li>Promote data‑driven ways of working through explanation, training, and adoption support.
</li><li>Communicate technical constraints clearly to non‑technical audiences.
 </li></ul>Key Accountabilities
<ul><li>Delivery and maintenance of Management KPI Dashboards.
</li><li>Preparation of detailed, action‑oriented user stories.
</li><li>Alignment of business needs with IT and data platform capabilities.
</li></ul>Qualifications and Experience
<ul><li><ul><li>5 years&rsquo; experience as a Business Analyst (in a complex, matrix organization).
</li></ul></li><li>Experience with project organizations and/or production environments
</li><li>Strong understanding of analytics, BI, and data driven decision making.
</li><li>Experience with Power BI, data modelling, and multi-source reporting.
</li><li>Knowledge of engineering and/or business processes is a strong advantage.
</li><li>Understanding of project and Agile delivery methods.
</li><li>Knowledge of ERP systems like SAP4HANA, IFS, etc.
</li></ul>Core Competencies
<ul><li>Analytical strength: Able to convert complexity into clear insights.
</li><li>Stakeholder sensitivity: Navigates international, multi-level organizations effectively.
</li><li>Communication: Explains technical topics clearly to management and operations.
</li><li>Organizational Skills: Organizing workshops, definition sessions, and similar activities.
</li><li>Critical Thinking: Asking critical questions and validating outcomes.
</li><li>Proactive Attitude: Not waiting for questions but taking the initiative yourself.
</li><li>Helicopter view: Balances strategic overview with attention to detail.
</li><li>Ownership &amp; quality focus: Works accurately, consistently, and result driven.
</li><li>Collaboration: Acts as a team player and a connector between business, finance, and IT.
</li></ul><h3 class="jobSectionHeader">Recruiter: Ranusha Wattetenna
</h3><h3 class="jobSectionHeader">Email: HR.UAE@damen.com
</h3><h3 class="jobSectionHeader">Kindly note that applications must be submitted through the Apply button. Email submissions will not be accepted.</h3></div>

Business Analyst

Deeplight

<div>DeepLight AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.
The Technical Business Analyst acts as the critical bridge between business objectives and technical AI execution. This role is responsible for driving the successful delivery of AI-powered solutions by translating complex business needs into actionable technical requirements and system specifications. You will ensure that every AI initiative is aligned with ethical, regulatory, and performance standards while supporting the end-to-end lifecycle&mdash;from initial elicitation and feasibility testing with Data Scientists to User Acceptance Testing (UAT) and change management. Your goal is to ensure AI tools are not only technically sound but also practically integrated into banking workflows to drive measurable business value.
Your responsibilities as the Technical Business Analyst include:<ul><li>
Facilitation of workshops and interviews to gather and document business requirements, translating them into clear AI specifications for data inputs and model outputs.</li><li>
Partnering with Data Scientists and ML Engineers to validate the feasibility of AI use cases and ensure alignment with strategic business goals.</li><li>
Defining AI-specific test strategies, including model validation, bias detection, and performance benchmarking to ensure accuracy and fairness.</li><li>
Developing tailored training materials and user manuals to help staff understand AI confidence scores, outputs, and system limitations.</li><li>
Identifying high-impact opportunities for AI-driven automation and predictive analytics within existing banking processes.</li><li>
Acting as an &quot;analytics translator,&quot; communicating complex requirements between business units and IT while ensuring traceability throughout the project lifecycle.</li></ul> 
As an AI consultancy, our greatest asset is the expertise of our people. 
 
While technical mastery is the foundation of what we do, the ability to bridge the gap between complex data science and actionable business value is what defines your success with Deeplight. 
 
We're looking for individuals who are not only world-class in their fields of specialism, but also compelling communicators and persuasive advocates for their own skills. 
 
You will be the face of our firm, tasked with building trust, articulating the &quot;why&quot; behind your technical decisions, and effectively &quot;selling&quot; your vision to high-level stakeholders. 
 
If you thrive on the challenge of presenting cutting-edge solutions as much as you do on building them, you will fit right in. 
Requirements 
What we need you to have:<ul><li>
A Bachelor&rsquo;s Degree in Computing, Engineering, Commerce, or Business Administration.</li><li>
A minimum of 5 years of experience in professional business analysis.</li><li>
A proven track record of supporting AI/ML project lifecycles, specifically in requirement documentation and UAT support.</li><li>
Experience navigating regulatory compliance and data governance within a financial services environment.</li><li>
Proven ability to convert vague business needs into precise technical metrics and performance benchmarks for AI systems.</li><li>
Experience in model validation techniques and a strong understanding of how to detect anomalies or bias in AI behavior.</li><li>
Expertise in maintaining detailed audit trails, versioning, and decision logic documentation for AI models.</li><li>
Deep understanding of data privacy regulations, ethical AI principles, and internal governance frameworks.</li><li>
Skilled in analyzing complex workflows to find automation &quot;hotspots&quot; suitable for AI intervention.</li><li>
Strong experience in stakeholder management and excellent presentation and communication skills.
</li></ul>What we'd like you to have:<ul><li>
Proven ability to explain &quot;black box&quot; AI concepts to non-technical users in a way that builds trust and promotes responsible usage.</li><li>
Familiarity with improving business analysis processes to support rapid, iterative AI development cycles.</li><li>
Ability to uncover &quot;hidden&quot; business needs that stakeholders may not yet realize can be solved by AI.</li><li>
A proactive mindset regarding the monitoring of AI model behavior for ethical concerns or performance drift.</li></ul> 

Benefits 
Benefits &amp; Growth Opportunities:<ul><li>
Competitive salary.</li><li>
Visa Sponsorship for the successful individual.
</li><li>Comprehensive health insurance for the successful individual.
</li><li>Professional development and certification support.</li><li>
Opportunity to work on cutting-edge AI projects.</li><li>
Career advancement opportunities in a rapidly growing AI company.</li></ul>
This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.
At DeepLight AI, we recognise that diversity drives innovation. We are committed to fostering an inclusive environment where individuals with different thinking styles can thrive and contribute their unique strengths to our specialised AI and data solutions.
Our goal is to ensure our application and interview process is accessible, predictable, and fair for all candidates.
If you require any specific adjustments to the application process, or if you require any reasonable adjustments should you be successful in being processed to the interview stage, please do let us know. This information will be kept strictly confidential and will not impact hiring decisions.</div>

Technical Business Analyst

Explore 627+ Business process analyst in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi this March. Find roles across top companies and apply now to boost your career.