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business solutions analyst

Milaha

<div>
 
 
 Key Responsibilities
 
 
 
 &bull; Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.
 
 
 &bull; Create business requirements specifications (BRS) and lead ERP implementation projects.
 
 
 &bull; Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.
 
 
 &bull; Provide support for solution enhancements and manage change requests.
 
 
 &bull; Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.
 
 
 &bull; Generate statistical reports on managed tasks and develop visuals for tracking KPIs.
 
 
 &bull; Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.
 
 
 &bull; Support the Business Solution Manager on various tasks assigned within container shipping business.
 
 
 Required Qualifications:
 
 
 &bull; Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.
 
 
 &bull; Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.
 
 
 &bull; Skilled in maintaining status reports and preparing presentations.
 
 
 &bull; Advanced proficiency in Microsoft Excel for data management and analysis.
 
 
 &bull; Strong analytical abilities with a focus on making data-driven decisions.
 
 
 &bull; Creative problem-solving skills and a passion for developing innovative digital transformation strategies.
 
 
 
 
 
 
 
 
 
 Minimum Qualification/Experiences/Skills
 
 
 
 
 Education &amp; Professional Qualification:
 
 
 
 &bull; Relevant business degree in Technology or Supply Chain Management.
 
 
 &bull; Globally recognized Project Management certification will be an advantage.
 
 
 
 Professional Experience:
 
 
 
 &bull; Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding &amp; container management
 
 
 &bull; Hands-on experience in business applications (from either implementation or operation or both)
 
 
 &bull; Other preferred qualifications
 
 
 &bull; 3-5 years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)
 
 
 &bull; Demonstrated Project Governance experience
 
 
 &bull; Cross-Functional experience and / or Management Consulting experience a plus
 
 
 
 Geographic Experience:
 
 
 
 &bull; Middle East experience is a distinct advantage
 
 
 
 Computer Skills:
 
 
 
 &bull; Microsoft Office
 
 
 
 Language Skills:
 
 
 
 &bull; English critical; Arabic a plus
 
 
 &bull; Ability to simplify technical information into easily understood documents
 
 
 
 Market/Industry/Functional Knowledge:
 
 
 
 &bull; In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.
 
 
 &bull; Strong planning and organizational abilities.
 
 
 &bull; Results-oriented with a focus on achieving goals.
 
 
 &bull; Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.
 
 
 &bull; Preferred knowledge of the shipping, logistics, and energy industries.
 
</div>

Business Solutions Analyst

ECCO Gulf Majorel Qatar

<div>Job Purpose

The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.

Key Responsibilities:
<ul>
<li>Analyse call volumes, service levels, KPIs, SLAs, and customer satisfaction metrics.
</li>
<li>Identify gaps and opportunities for improvement in IVR, CRM, case management, omnichannel services, and workforce management.
</li>
<li>Recommend process improvements to enhance efficiency, response time, and service quality.
</li>
<li>Support implementation and optimization of call centre technologies and platforms.
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Act as a key liaison between business units, IT, vendors, and external service providers.
</li>
<li>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.
</li>
<li>Present analysis findings, business cases, and recommendations to senior management.
</li>
</ul><h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3>
<ul>
<li>Develop business reports, dashboards, and performance metrics for call centre operations.
</li>
<li>Perform root-cause analysis for operational issues and service failures.
</li>
<li>Ensure data accuracy, integrity, and alignment with ministry reporting standards.
</li>
</ul><h3 class="jobSectionHeader">Governance &amp; Compliance</h3>
<ul>
<li>Ensure business processes comply with government regulations, policies, and data protection standards.
</li>
<li>Support audits, risk assessments, and governance reviews related to call centre operations.
</li>
<li>Contribute to documentation, SOPs, and knowledge management practices.
</li>
</ul><h3 class="jobSectionHeader">Leadership &amp; Mentorship</h3>
<ul>
<li>Provide guidance and mentorship to junior business analysts.
</li>
<li>Lead analysis workstreams in large-scale or cross-functional projects.
</li>
<li>Promote best practices in business analysis and continuous improvement.
</li>
</ul>Education

Bachelor&rsquo;s degree in business administration, Information Systems, Management, Engineering, or a related field.
Experience
<ul><li>Minimum 10 years of professional experience as a Business Analyst or similar role.
</li>
<li>Extensive experience in Call Centre / Customer Service Operations, preferably within government, public sector, or large enterprise environments.
</li>
<li>Proven experience working on CRM systems, call centre platforms, IVR, case management, and digital service channels.
</li>
<li>Experience in managing complex stakeholders and large-scale transformation projects.</li></ul></div>

Senior Business Analyst – Call Centre Operations

People Dynamics

Job Summary:The Senior Business Analyst is responsible for analyzing and improving business processes, developing innovative solutions to complex problems, and leading a team of business analysts. This role involves close collaboration with internal teams, business stakeholders, and external partners to identify opportunities and develop strategies that enhance operational efficiency and achieve business goals.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.</li><li>Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.</li></ul>Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Senior Business Analyst

Cartafella Analytics

We are looking for Business Analyst (Arabic) for Qatar location.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li></ul><ul><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR20,000.00 - QAR25,000.00 per monthWork Location: Remote

Senior Business Analyst for Qatar (Onsite Opening)

Job Summary:The Senior Business Analyst is responsible for analyzing and improving business processes, developing innovative solutions to complex problems, and leading a team of business analysts. This role involves close collaboration with internal teams, business stakeholders, and external partners to identify opportunities and develop strategies that enhance operational efficiency and achieve business goals.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li></ul><ul><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul><ul><li>Experience in [specific industry or sector, if applicable].</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Business Analyst

Job Summary:The Senior Business Analyst is responsible for analyzing and improving business processes, developing innovative solutions to complex problems, and leading a team of business analysts. This role involves close collaboration with internal teams, business stakeholders, and external partners to identify opportunities and develop strategies that enhance operational efficiency and achieve business goals.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.</li><li>8-12 years of experience in business analysis, strong understanding of SAP processes, ability to communicate business requirements effectively, and experience in preparing functional specifications.</li><li>Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.</li></ul>Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and presentation skills.</li><li>Proficiency in data analysis and reporting tools.</li><li>Knowledge of project management principles and best practices.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Retirement plan with employer match.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

SAP Business Analyst

Mindstream

Role: Business AnalystDuration: 1 year (extendable)Experience: 6&ndash;8 yearsRequirement:Experience in Retail Banking is a mustJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a Business Analyst?</li><li>Do you have experience in Retail Banking? </li><li>Have you worked on Core Banking Systems? </li><li>What is your current and expected salary? Notice period?</li></ul>

Business Analyst (Banking)

Explore 1433+ Business solutions analyst in Doha this December. Find roles across top companies and apply now to boost your career.