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business solutions analyst

Milaha

<div>
 
 
 Key Responsibilities
 
 
 
 &bull; Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.
 
 
 &bull; Create business requirements specifications (BRS) and lead ERP implementation projects.
 
 
 &bull; Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.
 
 
 &bull; Provide support for solution enhancements and manage change requests.
 
 
 &bull; Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.
 
 
 &bull; Generate statistical reports on managed tasks and develop visuals for tracking KPIs.
 
 
 &bull; Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.
 
 
 &bull; Support the Business Solution Manager on various tasks assigned within container shipping business.
 
 
 Required Qualifications:
 
 
 &bull; Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.
 
 
 &bull; Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.
 
 
 &bull; Skilled in maintaining status reports and preparing presentations.
 
 
 &bull; Advanced proficiency in Microsoft Excel for data management and analysis.
 
 
 &bull; Strong analytical abilities with a focus on making data-driven decisions.
 
 
 &bull; Creative problem-solving skills and a passion for developing innovative digital transformation strategies.
 
 
 
 
 
 
 
 
 
 Minimum Qualification/Experiences/Skills
 
 
 
 
 Education &amp; Professional Qualification:
 
 
 
 &bull; Relevant business degree in Technology or Supply Chain Management.
 
 
 &bull; Globally recognized Project Management certification will be an advantage.
 
 
 
 Professional Experience:
 
 
 
 &bull; Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding &amp; container management
 
 
 &bull; Hands-on experience in business applications (from either implementation or operation or both)
 
 
 &bull; Other preferred qualifications
 
 
 &bull; 3-5 years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)
 
 
 &bull; Demonstrated Project Governance experience
 
 
 &bull; Cross-Functional experience and / or Management Consulting experience a plus
 
 
 
 Geographic Experience:
 
 
 
 &bull; Middle East experience is a distinct advantage
 
 
 
 Computer Skills:
 
 
 
 &bull; Microsoft Office
 
 
 
 Language Skills:
 
 
 
 &bull; English critical; Arabic a plus
 
 
 &bull; Ability to simplify technical information into easily understood documents
 
 
 
 Market/Industry/Functional Knowledge:
 
 
 
 &bull; In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.
 
 
 &bull; Strong planning and organizational abilities.
 
 
 &bull; Results-oriented with a focus on achieving goals.
 
 
 &bull; Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.
 
 
 &bull; Preferred knowledge of the shipping, logistics, and energy industries.
 
</div>

Business Solutions Analyst

Madre Integrated Engineering

<div>
 
 We are seeking an experienced
 
 Senior Business Analyst
 
 with a minimum of
 
 10 years of professional experience
 
 to lead business analysis initiatives, drive process improvements, and support strategic decision-making. The ideal candidate will work closely with stakeholders, project managers, and technical teams to translate business needs into effective solutions.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead end-to-end business analysis activities across complex projects and programs.
 </li>
 <li>
 Engage with senior stakeholders to understand business objectives, challenges, and opportunities.
 </li>
 <li>
 Gather, analyze, document, and validate business requirements using appropriate methodologies and tools.
 </li>
 <li>
 Translate business requirements into functional specifications, user stories, and process models.
 </li>
 <li>
 Facilitate workshops, stakeholder meetings, and requirement review sessions.
 </li>
 <li>
 Perform gap analysis, impact analysis, and feasibility studies for proposed solutions.
 </li>
 <li>
 Collaborate with IT, development, and QA teams to ensure accurate implementation of requirements.
 </li>
 <li>
 Identify opportunities for process optimization, automation, and efficiency improvements.
 </li>
 <li>
 Ensure alignment of solutions with business strategy, compliance requirements, and organizational goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Systems, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 10 years of experience as a Business Analyst or in a similar role.
 </li>
 <li>
 Proven experience working on large-scale, cross-functional, and enterprise-level projects.
 </li>
 <li>
 Strong understanding of business analysis frameworks, methodologies, and best practices.
 </li>
 <li>
 Excellent analytical, problem-solving, and critical-thinking skills.
 </li>
 <li>
 Strong communication, presentation, and stakeholder management abilities.
 </li>
 <li>
 Experience in creating business process models, use cases, user stories, and functional documentation.
 </li>
 <li>
 Proficiency with business analysis tools and documentation software.
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and meet deadlines.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

ECCO Gulf Majorel Qatar

<div>Job Purpose

The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.

Key Responsibilities:
<ul>
<li>Analyse call volumes, service levels, KPIs, SLAs, and customer satisfaction metrics.
</li>
<li>Identify gaps and opportunities for improvement in IVR, CRM, case management, omnichannel services, and workforce management.
</li>
<li>Recommend process improvements to enhance efficiency, response time, and service quality.
</li>
<li>Support implementation and optimization of call centre technologies and platforms.
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Act as a key liaison between business units, IT, vendors, and external service providers.
</li>
<li>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.
</li>
<li>Present analysis findings, business cases, and recommendations to senior management.
</li>
</ul><h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3>
<ul>
<li>Develop business reports, dashboards, and performance metrics for call centre operations.
</li>
<li>Perform root-cause analysis for operational issues and service failures.
</li>
<li>Ensure data accuracy, integrity, and alignment with ministry reporting standards.
</li>
</ul><h3 class="jobSectionHeader">Governance &amp; Compliance</h3>
<ul>
<li>Ensure business processes comply with government regulations, policies, and data protection standards.
</li>
<li>Support audits, risk assessments, and governance reviews related to call centre operations.
</li>
<li>Contribute to documentation, SOPs, and knowledge management practices.
</li>
</ul><h3 class="jobSectionHeader">Leadership &amp; Mentorship</h3>
<ul>
<li>Provide guidance and mentorship to junior business analysts.
</li>
<li>Lead analysis workstreams in large-scale or cross-functional projects.
</li>
<li>Promote best practices in business analysis and continuous improvement.
</li>
</ul>Education

Bachelor&rsquo;s degree in business administration, Information Systems, Management, Engineering, or a related field.
Experience
<ul><li>Minimum 10 years of professional experience as a Business Analyst or similar role.
</li>
<li>Extensive experience in Call Centre / Customer Service Operations, preferably within government, public sector, or large enterprise environments.
</li>
<li>Proven experience working on CRM systems, call centre platforms, IVR, case management, and digital service channels.
</li>
<li>Experience in managing complex stakeholders and large-scale transformation projects.</li></ul></div>

Senior Business Analyst – Call Centre Operations

Cartafella Analytics

We are looking for Business Analyst (Arabic) for Qatar location.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li></ul><ul><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR20,000.00 - QAR25,000.00 per monthWork Location: Remote

Senior Business Analyst for Qatar (Onsite Opening)

Virtusa

<div>
 Must Have: : Business Analyst,SQL,AgileJD: : Business Analyst - Airways Domain - Should have good analytical and process skills, Well versed in Agile/Scrum methodology. Should be able to Analyze, prepare, draft and review the requirements. Liaison with business users /Product owners to study the existing process and analyze the requirements and propose improvements. Should have experience in on boarding development team on the requirements to implement the functionality without any gap. Prepare use cases and testcases for UAT together with business users
</div>

Business Analyst

Robert Walters

<div>
 
 The client is seeking an experienced
 
 Business Analyst
 
 to act as a critical liaison between firm users and IT functions. The role involves capturing, documenting, and processing business-driven IT demands, ensuring alignment with organizational objectives and smooth execution of the demand process at an operational level.
 
 
 
 
 
 
 
 
 Core Objectives
 
 
 <ul>
 <li>
 
 
 Facilitate communication
 
 between platform owners and IT to capture and articulate business needs and IT requirements.
 
 </li>
 <li>
 
 
 Analyze and prioritize
 
 incoming IT demands, ensuring alignment with strategic goals and IT capabilities.
 
 </li>
 <li>
 
 
 Support development and maintenance
 
 of the IT demand process, enhancing operational efficiency and responsiveness to business needs.
 
 
 
 </li>
 </ul>
 Accountabilities
 
 
 <ul>
 <li>
 
 Conduct workshops with business unit leaders to understand and document requirements.
 
 </li>
 <li>
 
 Perform analysis of business processes, identifying IT solutions that support objectives.
 
 </li>
 <li>
 
 Collaborate with IT strategy teams to ensure business demands are reflected in IT planning.
 
 </li>
 <li>
 
 Adhere to established demand capture policies and refine methodologies for clarity and efficiency.
 
 </li>
 <li>
 
 Provide detailed business analysis and requirements documentation to project teams.
 
 </li>
 <li>
 
 Report regularly on demand status, highlighting priorities, challenges, and opportunities.
 
 </li>
 <li>
 
 Manage project budgets based on business requirements and monitor utilization.
 
 
 
 </li>
 </ul>
 Knowledge &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor's degree in Business Administration, Information Technology, or related field.
 
 </li>
 <li>
 
 Professional certifications in business analysis (e.g., CBAP, PMI-PBA) preferred.
 
 </li>
 <li>
 
 
 Minimum 6 years of experience
 
 in business analysis or similar role within IT/technology.
 
 </li>
 <li>
 
 Strong background liaising between business units and IT, with deep knowledge of demand capture processes.
 
 </li>
 <li>
 
 Experience in
 
 Banking &amp; Investments
 
 , specifically with
 
 Investment Management Systems
 
 such as
 
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 
 Excellent communication and interpersonal skills for stakeholder engagement.
 
 </li>
 <li>
 
 Strong analytical and problem-solving abilities to translate business needs into IT requirements.
 
 </li>
 <li>
 
 Proactive, detail-oriented, and results-driven.
 
 </li>
 <li>
 
 Proficiency in business analysis tools and IT project lifecycle methodologies.
 
 </li>
 <li>
 
 Knowledge of current IT trends and technologies applied to business problems.
 
 </li>
 <li>
 
 Experience with demand management software and tools is highly advantageous.
 
 </li>
 </ul>
 
</div>

IT Business Analyst (Banking & Investment)

Starlink Qatar

<div>
 
 
 We&rsquo;re Hiring | Senior Commercial Analyst
 
 
 
 
 
 
 We are looking for a results-driven
 
 Senior Commercial Analyst
 
 to support
 
 commercial performance, data analysis, and cross-functional execution
 
 , with a strong focus on
 
 remittances and wallet products
 
 . This role plays a key part in turning data into actionable insights that drive growth, pricing decisions, and product performance.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Senior Commercial Analyst will work closely with commercial, product, technology, and operations teams to track performance, analyze transaction trends, and support strategic initiatives across digital financial products.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyze commercial and transaction data to identify trends, risks, and growth opportunities
 </li>
 <li>
 Track and report
 
 KPIs and performance metrics
 
 for remittance and wallet products
 </li>
 <li>
 Support
 
 pricing, revenue optimization, and growth initiatives
 
 through data-driven insights
 </li>
 <li>
 Prepare dashboards, reports, and presentations for senior stakeholders
 </li>
 <li>
 Work closely with
 
 technical and operations teams
 
 on requirements gathering (BRDs) and
 
 UAT coordination
 
 </li>
 <li>
 Support cross-functional initiatives from analysis through execution
 </li>
 </ul>
 
 🎯
 
 Key Requirements
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in analytics, commercial performance, or similar roles
 </li>
 <li>
 
 (Financial Services or banking experience preferred)
 
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to translate data into clear business insights
 </li>
 <li>
 Proven experience tracking KPIs and analyzing transaction and customer behavior data
 </li>
 <li>
 Experience supporting pricing, growth, or revenue optimization initiatives
 </li>
 <li>
 Strong collaboration skills with both technical and business teams
 </li>
 <li>
 
 Working knowledge of SQL and/or Python
 
 is a strong advantage
 </li>
 </ul>
 
 
</div>

Senior Commercial Analyst

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