call auditor

Early Approve Commercial Broker

Job Purpose:The Banking QA Officer- responsible for conducting verification and compliance calls to customers to ensure that all banking sales processes follow regulatory guidelines, bank policies, and ethical standards. The role helps protect the bank and company from mis-selling, fraud, and regulatory violations.Key Responsibilities:<ul><li>Make compliance and verification calls to customers after sales submission</li><li>Confirm customer consent, product understanding, and accuracy of details shared by sales staff</li><li>Verify key information such as:</li><li>Product applied (credit card / loan / banking product)</li><li>Fees, charges, and benefits explained</li><li>Salary, employer, and personal details</li><li>Ensure no misrepresentation, false promises, or misleading commitments were made</li><li>Record call outcomes accurately in CRM / compliance system</li><li>Flag non-compliance, discrepancies, or suspicious cases to the Compliance Manager</li><li>Coordinate with sales teams for corrections or clarifications when required</li><li>Maintain call logs, recordings, and compliance reports</li><li>Follow UAE Central Bank regulations and partner bank compliance policies</li><li>Maintain confidentiality of customer and banking data at all times</li></ul>Skills &amp; Competencies:<ul><li>Strong verbal communication skills (English mandatory; Hindi/Urdu/Arabic is an advantage)</li><li>Good listening and questioning skills</li><li>Attention to detail and accuracy</li><li>Basic knowledge of banking products (credit cards, loans, accounts)</li><li>Ability to handle customer objections professionally</li><li>Ethical mindset with strong compliance awareness</li><li>Basic computer knowledge (CRM, Excel, call systems)</li></ul>Qualifications &amp; Experience:<ul><li>Minimum High School / Bachelor&rsquo;s degree preferred</li><li>1&ndash;2 years experience in:</li><li>Banking compliance</li><li>Quality assurance</li><li>Verification or call audit role</li><li>Experience in UAE banking or DSA environment is a strong advantage</li></ul>Working Conditions:<ul><li>Office-based role</li><li>Fixed working hours as per company policy</li><li>Performance monitored through call quality and accuracy</li></ul>Key Performance Indicators (KPIs):<ul><li>Number of compliance calls completed daily</li><li>Accuracy and quality of call verification</li><li>Compliance error detection rate</li><li>Timely reporting and documentation</li><li>Adherence to regulatory and bank standards</li></ul>Job Types: Full-time, PermanentPay: Up to AED2,500.00 per month

Banking QA Officer – Tele Verification

Shinewell

Designation : Quality Analyst, Call AuditingLocation : Koramangala, Bangalore.Reporting : Quality Team LeaderShift : Day ShiftCTC : up to 3.6 LPAWork Experience: minimum 6 months outbound call handling experience and work experience in outbound or customer facing roleCandidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with:1. English, Hindi and Marathi.2. English, Hindi and Bengali3. English, Hindi and South Indian Languages&middot; Mode of interview- face to face&middot; Notice period- Immediate/15 daysJob Type: Full-timePay: ₹350,000.00 - ₹360,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Quality Analyst, Call Auditing

Designation : Sr. Quality Analyst, Call AuditingLocation : Koramangala, Bangalore.Reporting : Quality Team LeaderShift : Day ShiftCTC : up to 4.2 LPAWork Experience: minimum 2 years of exp. in Call Auditing and work experience in outbound or customer facing roleCandidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with:1. English, Hindi and Kannada&middot; Mode of interview- face to face&middot; Notice period- Immediate/15 daysJob Type: Full-timePay: ₹380,000.00 - ₹420,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Sr. Quality Analyst

Trikon Telesoft Solutions Pvt. Ltd.

Experience -2 years minimum in the same roleSalary - 40-45k Shift - 3:30 am to 12:30 pm<ul><li>Call Audits &amp; Quality Control: Regularly monitors and audits telesales calls to ensure quality, compliance, and performance standards are consistently met.</li><li>New Starter Support &amp; Induction: Actively supports the onboarding process by helping with product training and induction for new team members, ensuring they are well-equipped to perform in their roles.</li><li>SSM Campaign: Assists with the SSM campaign by working on appointment setting for the sales team, helping to drive engagement and improve booking rates.</li><li>Sales Reporting: Managing and maintaining accurate sales reports, providing visibility on performance metrics, and helping inform strategic decisions.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Analyst: 2 years (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Quality Analyst Tele Sales

Dr. Krishna's Cancer Healer Center

Job Summary:We are seeking a detail-oriented and analytical Quality Auditor to monitor, evaluate, and improve the quality of our in-house B2C healthcare sales process. The ideal candidate will ensure that sales interactions align with internal standards, compliance requirements and provide a high-quality consumer experience. This role is vital in identifying gaps, providing feedback, and supporting continuous improvement to drive both compliance and sales performance.Key Responsibilities:<ul><li>Audit live and recorded calls of sales agents to evaluate adherence to quality standards, compliance guidelines, and pitch effectiveness.</li></ul><ul><li>Assess parameters like call structure, communication, objection handling, product knowledge, and ethical selling practices.</li></ul><ul><li>Identify trends, highlight areas for improvement, and share actionable feedback with sales leadership and training teams.</li></ul><ul><li>Work closely with Sales, Training, and Compliance teams to update scripts, SOPs, and coaching plans.</li></ul><ul><li>Create and maintain quality scorecards and audit documentation.</li></ul><ul><li>Support calibration sessions with team leads to ensure consistency in evaluation and feedback.</li></ul><ul><li>Monitor adherence to healthcare compliance standards (e.g., HIPAA, DNC, consent).</li></ul><ul><li>Contribute to ongoing process enhancements that improve customer experience and conversion rates.</li></ul>Qualifications:<ul><li>Bachelors degree in Healthcare, Business Administration, or related field.</li></ul><ul><li>2-4 years of experience as a Quality Analyst or Auditor in a B2C call center, preferably in healthcare sales or insurance.</li></ul><ul><li>Strong understanding of call auditing techniques, sales processes, and customer service standards.</li></ul><ul><li>Knowledge of compliance and data privacy regulations relevant to process.</li></ul><ul><li>Excellent analytical, documentation, and communication skills.</li></ul><ul><li>Proficient with QA tools, CRM platforms, and Microsoft Excel/Google Sheets</li></ul>Preferred Skills:<ul><li>Experience working in a diagnostics, telemedicine, insurance, or health-tech B2C sales process.</li></ul><ul><li>Exposure to coaching frameworks and QA automation tools.</li></ul><ul><li>Certification in Quality Assurance or Six Sigma (added advantage).</li></ul><ul><li>Fluency in regional languages is a plus</li></ul>HR PRIYA- 9266732204Job Types: Full-time, PermanentPay: ₹18,000.00 - ₹35,000.00 per monthAbility to commute/relocate:<ul><li>Okhla Industrial Estate, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you an immediate joiner?</li><li>What is your current in hand salary?</li><li>Do you give sales training and check quality of calls?</li></ul>Experience:<ul><li>Quality management: 1 year (Preferred)</li></ul>Work Location: In person

Quality Analyst

Grand Community Co

Company DescriptionEcho Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.Role DescriptionThis is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.Qualifications<ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul>Job Type: Full-timePay: KD300.000 - KD4,000.000 per monthExperience:<ul><li>Auditor: 1 year (Required)</li></ul>Work Location: In person

Call Center (Kuwaiti or Non Kuwaiti)

Admiral Safety Consultants

Lead Auditor - Quality Assurance Location: Dubai, UAEEmployment Type: Full-timeCompany: Admiral Safety ConsultantsAbout the Company:Admiral Safety Consultants is an independent third-party inspection body providing inspection and conformity assessment services in compliance with EIAC accreditation requirements and ISO/IEC 17020. We are committed to impartiality, technical competence, and high-quality service delivery across the UAE and GCC.Job Summary:We are seeking a Quality Lead Auditor with strong experience in EIAC-accredited inspection bodies to ensure full compliance with ISO/IEC 17020, manage quality systems, and lead internal and external audits.Key Responsibilities:<ul><li>Ensure implementation, maintenance, and continual improvement of the management system in line with ISO/IEC 17020 and EIAC requirements.</li><li>Plan, conduct, and lead internal audits and support EIAC assessments, surveillance, and witness audits.</li><li>Ensure compliance with EIAC policies, accreditation rules, and regulatory requirements.</li><li>Prepare and maintain quality documentation, procedures, and records as required by EIAC.</li><li>Manage non-conformities, root cause analysis, corrective and preventive actions.</li><li>Coordinate with technical managers and inspectors to ensure inspection activities meet impartiality, independence, and competence requirements.</li><li>Conduct internal training and awareness sessions on ISO/IEC 17020 and EIAC requirements.</li><li>Act as the key point of contact for EIAC-related audits and communications.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering, Quality Management, or a related field.</li><li>Minimum 5 years of experience in a third-party inspection body accredited to ISO/IEC 17020.</li><li>Certified ISO 9001 Lead Auditor (ISO/IEC 17020 Lead Auditor is highly preferred).</li><li>Strong hands-on experience with EIAC accreditation processes, assessments, and closure of findings.</li><li>Excellent documentation, audit, and communication skills.</li><li>Strong understanding of inspection body operations and regulatory compliance in the UAE.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Opportunity to work in an EIAC-accredited inspection body.</li><li>Professional growth in accreditation and conformity assessment.</li><li>Supportive and quality-driven work environment.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Lead Auditor - Quality : 3 years (Preferred)</li></ul>License/Certification:<ul><li>ISO LEAD AUDITOR (Preferred)</li></ul>

Lead Auditor - Quality Assurance

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