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call center supervisor ( bahrain based)

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license owner, bahrain

call center agent bahrain

Air Arabia

<div>
 Date: 21 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Manama, BH
 
 
 Country: BH
 
 
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

Instant Homz W.L.L.

Please only apply if you have at least 2 years of experience as a Real Estate Agent in Bahrain.We are delighted to announce a fantastic opportunity for a highly motivated and results-oriented Real Estate Sales Agent to join our esteemed real estate firm in Bahrain, Instant Homz W.L.L. With a strong presence in the market, our company is dedicated to delivering exceptional real estate services to our esteemed clients.We are seeking an enthusiastic individual who possesses a deep understanding of the Bahraini real estate market, a strong sales acumen, and a passion for exceeding targets.Responsibilities:- Actively seek out and engage with potential clients to understand their real estate needs and preferences.- Provide guidance and advice to clients on suitable properties that match their requirements and budget.- Conduct property viewings and tours, showcasing the unique features and benefits of each property.- Negotiate and present offers to clients, ensuring all parties are well-informed and comfortable with the terms and conditions.- Build and maintain strong relationships with clients, offering ongoing support and assistance throughout the buying or renting process.- Promote properties through various channels, including online listings, social media platforms, and networking events.- Stay updated on market trends, property values, and legal regulations to provide accurate and reliable information to clients.- Maintain a comprehensive database of client interactions, ensuring all information is accurate and up-to-date.- Participate in regular team meetings and training sessions to continuously enhance knowledge and skills.Requirements:- Proven 2 years&rsquo; experience as a Real Estate Sales Agent in Bahrain, with a successful track record of achieving sales targets.- Excellent knowledge of the Bahraini real estate market, including current trends, pricing, and regulations.- Strong sales and negotiation skills, with the ability to build rapport and close deals effectively.- Excellent communication and interpersonal skills, with the ability to effectively present and articulate ideas.- Self-motivated and target-driven, with the ability to work independently and as part of a team.- Proficiency in using relevant software applications and online platforms utilized in the real estate industry.- Proficiently use real estate databases and CRM software- RERA certification is an advantage.- Bahraini driving license is essentialPackage:- Salary + Commission (Salary will be discussed during interview)-Attractive commission structure based on achieved sales targets.- Please note that this is a salary + commission-based position, and the salary range mentioned is dependent on achieving the monthly target and earning commission.- Annual leave and public holiday entitlements.- Professional development and training opportunities.- Supportive and collaborative work environment.If you have a passion for real estate, a strong sales drive, and meet the above requirements, we invite you to join our team and contribute to our continued success. To apply, please submit your updated CV, along with a cover letter highlighting your relevant experience and accomplishments, to info@instanthomz.com.Only shortlisted candidates will be contacted for further assessment.We look forward to receiving your application.Job Type: Full-timePay: BD300.000 - BD1,500.000 per monthExperience:<ul><li>REAL ESTATE SALES AGENT: 2 years (Required)</li></ul>

Real Estate Sales Agent

Innomobi General Trading L.L.C

Job opening: Promoter / Sales staff&#11088;&#65039;Locations<ul><li>Bahrain City Center</li><li>Marassi Galleria</li></ul>&#11088;&#65039;Requirements<ul><li>Fluent in English</li><li>Service mindset</li><li>Had sales experience</li><li>Able to work in shifts</li><li>At least 3-month valid VISA in Bahrain</li><li>Self-sponsored VISA will give you extra advantage</li></ul>&#11088;&#65039;Compensation<ul><li>Base salary is 350-450 AED per month</li><li>Commission 0.5-1.5% per sales</li></ul>Job Types: Full-time, Part-timePay: BD350.000 - BD450.000 per monthExpected hours: 48 per week

Sales Promoter

AHK Realty

A leading Real Estate Developer in Bahrain seek to employ Sales ExecutivesJob Responsibilities:<ul><li>Actively seek out and engage with potential clients to understand their real estate needs and preferences.</li><li>Provide guidance and advice to clients on suitable properties that match their requirements and budget.</li><li>Conduct property viewings and tours, showcasing the unique features and benefits of each property.</li><li>Negotiate and present offers to clients, ensuring all parties are well-informed and comfortable with the terms and conditions.</li><li>Build and maintain strong relationships with clients, offering ongoing support and assistance throughout the buying or renting process.</li><li>Promote properties through various channels, including online listings, social media platforms, and networking events.</li><li>Stay updated on market trends, property values, and legal regulations to provide accurate and reliable information to clients.</li><li>Maintain a comprehensive database of client interactions, ensuring all information is accurate and up-to-date.</li><li>Participate in regular team meetings and training sessions to continuously enhance knowledge and skills.</li></ul>Requirements:<ul><li>Proven 2-3 year&rsquo; experience as a Real Estate Sales Agent in Bahrain, with a successful track record of achieving sales targets. Candidates from other industries are also welcomed.</li><li>Bachelor&rsquo;s Degree or Diploma from a recognized University and/or similar professional qualification.</li><li>Excellent knowledge of the Bahrain real estate market, including current trends, pricing, and regulations.</li><li>Strong sales and negotiation skills, with the ability to build rapport and close deals effectively.</li><li>Excellent communication and interpersonal skills, with the ability to effectively present and articulate ideas.</li><li>Self-motivated and target-driven, with the ability to work independently and as part of a team.</li><li>Proficiency in using relevant software applications and online platforms utilized in the real estate industry.</li><li>Proficiently use real estate databases and CRM software</li><li>RERA certification is an advantage.</li><li>Bahraini driving license is essential.</li><li>Bahraini national candidate is required.</li><li>Male candidates are preferred.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English, Arabic (Preferred)</li></ul>

Sales Executive

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