call center agent - freezone experience Jobs in  Ajman

call center agent - freezone experience

call center operator

call center representative Jobs in  Ajman

call center representative

call center supervisor

sales and marketing agent (female) Jobs in  Ajman

sales and marketing agent (female)

call center agent

IT Max Global

The Call Center Agent reports to the Call Center Supervisor. They will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving inquiries or issues professionally and efficiently. They will be playing a crucial role in maintaining positive customer relationships and contributing to the overall success of the contact center customers.Key Responsibilities:<ul><li>Answering incoming calls promptly and professionally.</li></ul><ul><li>Making outbound calls to follow up on customer inquiries or provide information as required.</li></ul><ul><li>Providing exceptional customer service by providing accurate information, resolving issues, and managing customer expectations.</li></ul><ul><li>Ensuring a high level of customer satisfaction through effective communication and problem resolution.</li></ul><ul><li>Following communication scripts and guidelines provided by the company.</li></ul><ul><li>Accurately entering customer information and interactions into the system.</li></ul><ul><li>Maintaining detailed and organized records of customer interactions.</li></ul><ul><li>Developing a comprehensive understanding of the services offered.</li></ul><ul><li>Staying informed about updates and changes to products or services.</li></ul><ul><li>Identifying and escalating complex issues to the appropriate department for resolution.</li></ul><ul><li>Adhering to quality standards and call center metrics, such as call resolution times and customer satisfaction.</li></ul><ul><li>Participating in performance improvement initiatives.</li></ul><ul><li>Effectively managing call time, ensuring prompt and efficient handling of customer inquiries.</li></ul><ul><li>Providing feedback on customer concerns and suggesting improvements to enhance the customer experience.</li></ul><ul><li>Complying with the policies and standards set by both the client and the company, including ISO 18295 standards for customer contact centers.</li></ul><ul><li>Maintaining the confidentiality of both client and company information and data and adhering to ethical standards.</li></ul><ul><li>Participating in all required training sessions for performance and compliance including the ones related to ISO 18295 standards.</li></ul><ul><li>Performing the job duties at the location designated by the company.</li></ul><ul><li>Performing other duties as assigned.</li></ul>Experience, Skills &amp; Qualifications:<ul><li>BA/BS degree or equivalent.</li></ul><ul><li>Previous experience in a call center or customer service role is preferred.</li></ul><ul><li>Excellent verbal communication skills.</li></ul><ul><li>Strong problem-solving abilities.</li></ul><ul><li>Ability to handle a high volume of calls with professionalism.</li></ul><ul><li>Proficient in computer applications, call center software, and data entry.</li></ul><ul><li>Ability to work independently and collaboratively as part of a team.</li></ul><ul><li>Fluency in English, and Arabic</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Ajman: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you able to join immediately?</li></ul>Experience:<ul><li>call center: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>

Call Center Agent

Tafaseel Group

<ul><li> Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul></li><li> Requirements: <ul> Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles). Minimum of 3 years in a customer service or call center role. Excellent communication skills in English (Arabic is a plus). Strong problem-solving and interpersonal skills. Ability to work under pressure and manage multiple tasks. Proficient in MS Office and CRM systems. Flexible to work shifts, including weekends if required. </ul></li><li> Preferred Qualifications: <ul> Familiarity with UAE Freezone regulations and services. Experience handling inquiries related to business setup, licensing, or visa processes in Freezones. Multilingual capabilities are a plus. </ul></li></ul>

Call Center Agent - Freezone experience

Tafaseel BPO

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul><li>Handle inbound and outbound customer calls efficiently and professionally.</li><li>Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.</li><li>Address customer inquiries, concerns, and complaints with empathy and professionalism.</li><li>Escalate unresolved issues to the appropriate departments in a timely manner.</li><li>Maintain detailed records of customer interactions, transactions, feedback, and complaints.</li><li>Meet performance metrics including call quality, response time, and customer satisfaction.</li><li>Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.</li><li>Collaborate with internal teams to resolve customer issues and improve service delivery.</li></ul> Requirements: <ul><li>Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul> Preferred Qualifications: <ul><li>Familiarity with UAE Freezone regulations and services.</li><li>Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.</li><li>Multilingual capabilities are a plus.</li></ul>

Call Center Agent - Freezone Experience

CLINICA MEDICAL CENTER

QUALIFICATIONS:ATLEAST 5-YEARS OF EXPERIENCE AS CALL CENTER REPRESENTATIVE IN A CLINIC/HOSPITALENGLISH AND ARABIC SPEAKINGJOB DESCRIPTION:<ul><li>Answer and manage a high volume of inbound/outbounds calls and messages in a courteous and timely manner</li><li>Provide accurate information regarding clinic services, operating hours, locations, and medical procedures.</li><li>Keep a comprehensive record of all calls and/or conversations in the organization&rsquo;s call center data</li><li>Schedule, reschedule, and cancel patient appointments using the clinic&rsquo;s electronic medical records (EMR) or scheduling system.</li><li>Confirm patient details and ensure proper documentation for all appointments</li><li>Other duties and responsibilities will be discussed during the interview</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>CALL CENTER REPRESENTATIVE: 5 years (Preferred)</li></ul>

Call Center Representative

JobCenter

Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

WORK LOCATION: AJMAN, UAEQUALIFICATIONS:MORE THAN 10 YEARS EXPERIENCE AS CALL CENTER SUPERVISOR IN A CLINIC/HOSPITALENGLISH AND ARABIC SPEAKINGDUTIES AND RESPONSIBILITIES<ul><li>Supervise call center agents, including scheduling, task assignment, and attendance monitoring.</li><li>Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.</li><li>Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.</li><li>Oversee daily call center operations to maintain high efficiency and service quality.</li><li>Monitor call volumes, agent productivity, and service levels through call center software.</li><li>Ensure proper coverage during peak hours, staff shortages, and special events.</li><li>Handle escalated patient concerns or complaints promptly and professionally.</li><li>Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).</li><li>Collaborate with clinical and administrative departments to streamline communication and patient handling processes.</li><li>Support coordination for special programs, health campaigns, and new service offerings.</li><li>OTHER duties and responsibilities will be discussed during interview</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Call Center Supervisor

Al Sultan Road Contracting & Infrastructure

The Telesales Agent will be responsible for making outbound calls, handling inquiries, promoting real estate projects, and supporting the sales team in achieving monthly targets. This role is ideal for individuals who are confident, target-driven, and experienced in customer communication.Key Responsibilities<ul><li>Make outbound calls to potential clients using company databases, portals, and campaign leads.</li><li>Present and promote current real estate projects and available properties.</li><li>Qualify leads based on interest, budget, and readiness to buy.</li><li>Maintain updated and accurate records in the CRM system.</li><li>Follow up with new and existing leads to schedule meetings or viewings.</li><li>Coordinate with the sales team to ensure smooth client handover.</li><li>Stay informed about available projects, pricing, payment plans, and promotions.</li><li>Meet and exceed monthly telesales targets.</li><li>Ensure compliance with UAE real estate guidelines and company standards.</li></ul>Requirements<ul><li>Minimum 1 year of telesales experience in the UAE (real estate experience is an advantage).</li><li>Strong communication and negotiation skills.</li><li>Ability to handle high call volumes and work in a target-driven environment.</li><li>Good understanding of the UAE real estate market is preferred.</li><li>Proficiency in CRM systems or lead management tools.</li><li>Strong organizational and time-management skills.</li><li>Candidates with previous real estate experience will be prioritized.</li><li>Priority for candidates who can join immediately.</li></ul>Languages (Preferred but not required)<ul><li>Candidates fluent in Chinese, Urdu, or Hindi will be given priority.</li><li>Arabic language is considered an added advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of telesales experience do you have in the UAE?</li><li>Do you have previous real estate telesales experience?</li><li>Are you currently inside the UAE and able to join immediately?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Telesales Agent / Telemarketer

Explore 30+ Call center agent in  Ajman this December. Find roles across top companies and apply now to boost your career.