call center operator

customer service officer

customer service representative (freezone experience is a must) Jobs in  Ajman

customer service representative (freezone experience is a must)

telesales representative

customer service representative

Tafaseel Group Holding

Overview <p>Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.</p> Key Responsibilities <ul><li>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner</li><li>Resolve product, order, shipping, and return-related issues efficiently and empathetically</li><li>Process orders, refunds, and exchanges through internal systems</li><li>Monitor and manage customer reviews and feedback to enhance the customer experience</li><li>Collaborate with logistics, warehouse, and product teams to address customer concerns</li><li>Maintain accurate records of customer interactions in CRM tools</li><li>Identify trends in customer issues and suggest improvements to internal processes</li><li>Support promotional campaigns, product launches, and seasonal sales</li></ul> Requirements <ul><li>Proven experience as a Customer Service Representative, preferably in a Freezone environment</li><li>Freezone experience is a must</li><li>Familiarity with customer service tools and platforms</li><li>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and team-oriented mindset</li><li> Preferred Experience handling international customers or multi-language support</li></ul>

Customer Service Representative (Freezone Experience is a MUST)

Axiom Telecom

<p></p><div><div><div><div><div><div><div><div><div><ul><div><div><div>Posted On</div><div>
30 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
19 Nov 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 10 Years
</div></div></div></ul></div></div></div></div></div></div><div><div><p>Share</p></div></div></div><p><div><div><div><div><div>
Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Band</p><p>
Team</p></div><div><p>
Grade</p><p>
GRADE-7</p></div><div><p>
Designation</p><p>
RETAIL SALES ADVISOR</p></div><div><p>
Campus/Non Campus</p><p>
Non Campus</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Employee Category</p><p>
AXIOM STAFF</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group Company (Code)</p><p>
Axiom Telecom LLC</p></div><div><p>
Legal Entity (Code)</p><p>
101-AXIOM UAE</p></div><div><p>
Channel (Code)</p><p>
130-DU FRANCHISE</p></div><div><p>
Department</p><p>
DU FRANCHISE</p></div><div><p>
Sub Department</p><p>
DU FRANCHISE</p></div><div><p>
Financial Location (Code)</p><p>
103450-DU FRANCHISE SAFEER MALL AJMAN</p></div><div><p>
Brand (Code)</p><p>
99999999-DU FRANCHISE</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Zone</p><p>
AJMAN</p></div><div><p>
Region</p><p>
AJMAN</p></div><div><p>
City</p><p>
AJMAN</p></div><div><p>
Office Location/Place Of Work</p><p>
103450-DU FRANCHISE SAFEER MALL AJMAN</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
CUSTOMER SERVICE
</p></div></div><div><p>Minimum Qualification</p><div><p>
OTHERS</p></div></div><div><p>
Working Language</p><div><p>
ENGLISH</p></div></div></div></div></div><div><div><div><div>
Job Description</div></div><div><p><b>
Job brief</b></p><p>
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.</p><p>
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.</p><p>
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store&rsquo;s profitability.</p><p><b>
Responsibilities</b></p><ul><li>
Greet and direct customers</li><li>
Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>
Answer customers&rsquo; questions about specific products/services</li><li>
Conduct price and feature comparisons to facilitate purchasing</li><li>
Cross-sell products</li><li>
Ensure racks are fully stocked</li><li>
Manage returns of merchandise</li><li>
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>
Inform customers about discounts and special offers</li><li>
Provide customer feedback to the Store Manager</li><li>
Stay up-to-date with new products/services</li></ul><p><b>
Requirements and skills</b></p><ul><li>
Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>
Understanding of the retail sales process</li><li>
Familiarity with consumer behavior principles</li><li>
Knowledge of inventory stocking procedures</li><li>
Basic math skills</li><li>
Track record of achieving sales quotas</li><li>
Excellent communication skills, capable of building trusting relationships</li><li>
Flexibility to work various shifts</li><li>
High school degree</li><li>
BSc in Marketing or related field is a plus</li></ul></div></div></div></div></div><p></p>

RETAIL SALES ADVISOR

Gladiators Academy Center

<p>We are looking for a motivated and results-driven Telesales Representative who is fluent in Arabic to join our Team. Ideal candidate will be responsible for making outbound calls to potential customers, promoting our product and services and closing sales over the phone.</p><p>Skills:</p><p>* Fluent in Arabic and English</p><p>* Must have Own Visa</p><p>* Good command of English is a plus</p><p>* Proven experience in telesales, customer service or similar role.</p><p>* Ability to pursuade and negotiate effectively.</p><p>* comfortable working in a fast-paced environment</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p>

Telesales Representative

Le Pearl Fashion

<p><i><b>Key Responsibilities: -</b></i></p><p>&middot; Customer Service</p><p>&middot; Responsible for greeting and meeting all customers promptly and politely as they enter the store</p><p>&middot; Provide customer satisfaction by delivering exceptional customer service</p><p>&middot; Guide customers throughout the store or to the specific area the customer requests</p><p>&middot; Develop a clear understanding of all departments, products, make and feature.</p><p>&middot; After sales service</p><p>&middot; Manage transactions with customers using cash registers</p><p>&middot; Scan goods and ensure pricing is accurate</p><p>&middot; Collect payments whether in cash or credit</p><p>&middot; Issue receipts, refunds, change or tickets</p><p>&middot; Redeem stamps and coupons</p><p>&middot; Cross-sell products and introduce new ones</p><p>&middot; Effectively deal with customer queries and complaints</p><p>&middot; Ensure confidentiality with respect to Le Pearl retail/store sales information.</p><p><i><b>Store Merchandise / Merchandising</b></i><i>:-</i></p><p>&middot; Maintain a detailed knowledge of the merchandise/ products stocked in the store.</p><p>&middot; Provide information about the customers(likes, dislikes and opinions) to the department in charge</p><p>&middot; Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery &amp; maintenance in the store</p><p>&middot; Ensure the highest standard of merchandising is maintained in store at all times.</p><p>&middot; Ensure that all sections are neat &amp; clean. All the items correctly priced</p><p>&middot; Ensure that the Brand delivers what has been promised to the customer consistently &amp; flawlessly.</p><p>&middot; Maximizing sales by promoting highest standards of customer service</p><p><i><b>Requirements: -</b></i></p><p>&middot; Graduate / undergraduate in any discipline</p><p>&middot; Basic Computer Knowledge</p><p>&middot; Work experience as a retail cashier or in a similar role in sales</p><p>&middot; Good math skills</p><p>&middot; Strong communication and time management skills</p><p>&middot; Customer satisfaction-oriented</p><p><i><b>Skills &amp; Capabilities: -</b></i></p><p>&middot; Result Orientation</p><p>&middot; Proactive</p><p>&middot; Flexibility</p><p>&middot; Interpersonal Skills</p><p>&middot; Team Player</p><p>&middot; Customer Focus</p><p>&middot; Soft Spoken</p><p>&middot; Patience</p><p>&middot; Interactive</p><p>&middot; Energetic</p><p>&middot; Fashion Trend Knowledge</p><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Cashier/Sales Associate

Tafaseel Group

<ul><li> <strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a <strong>Freezone</strong>environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul></li><li> <strong>Requirements:</strong> <ul> <strong>Proven experience working in a Freezone environment</strong> (e.g., customer service, administrative, or licensing support roles). Minimum of 3 years in a customer service or call center role. Excellent communication skills in English (Arabic is a plus). Strong problem-solving and interpersonal skills. Ability to work under pressure and manage multiple tasks. Proficient in MS Office and CRM systems. Flexible to work shifts, including weekends if required. </ul></li><li> <strong>Preferred Qualifications:</strong> <ul> Familiarity with UAE Freezone regulations and services. Experience handling inquiries related to business setup, licensing, or visa processes in Freezones. Multilingual capabilities are a plus. </ul></li></ul>

Call Center Agent - Freezone experience

Tafaseel BPO

<strong>Job Summary:</strong> <p>We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a <strong>Freezone</strong>environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.</p> <strong>Key Responsibilities:</strong> <ul><li><p>Handle inbound and outbound customer calls efficiently and professionally.</p></li><li><p>Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.</p></li><li><p>Address customer inquiries, concerns, and complaints with empathy and professionalism.</p></li><li><p>Escalate unresolved issues to the appropriate departments in a timely manner.</p></li><li><p>Maintain detailed records of customer interactions, transactions, feedback, and complaints.</p></li><li><p>Meet performance metrics including call quality, response time, and customer satisfaction.</p></li><li><p>Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.</p></li><li><p>Collaborate with internal teams to resolve customer issues and improve service delivery.</p></li></ul> <strong>Requirements:</strong> <ul><li><p><strong>Proven experience working in a Freezone environment</strong> (e.g., customer service, administrative, or licensing support roles).</p></li><li><p>Minimum of 3 years in a customer service or call center role.</p></li><li><p>Excellent communication skills in English (Arabic is a plus).</p></li><li><p>Strong problem-solving and interpersonal skills.</p></li><li><p>Ability to work under pressure and manage multiple tasks.</p></li><li><p>Proficient in MS Office and CRM systems.</p></li><li><p>Flexible to work shifts, including weekends if required.</p></li></ul> <strong>Preferred Qualifications:</strong> <ul><li><p>Familiarity with UAE Freezone regulations and services.</p></li><li><p>Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.</p></li><li><p>Multilingual capabilities are a plus.</p></li></ul>

Call Center Agent - Freezone Experience

JobCenter

Call center operator vacancy in Ajman UAE <p>Call Center Operator (Part-Time)<br>Location: Ajman, UAE<br>Profession: Customer Service<br>Nationality Preference: Africans or Egyptians<br><br>As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers.<br><br>Key Responsibilities:<br>- Answer incoming calls from customers and provide accurate information regarding products or services<br>- Identify and escalate any issues or complaints to the appropriate department<br>- Keep records of customer interactions, transactions, comments and complaints<br>- Follow communication procedures, guidelines and policies<br>- Maintain a positive attitude towards customers at all times<br>- Meet personal/team targets and contribute to the overall success of the call center<br><br>Requirements:<br>- African or Egyptian nationality preferred<br>- Previous experience in a call center or customer service role is an advantage but not required<br>- Ability to communicate effectively in English is not required<br>- Strong communication skills and telephone etiquette<br>- Ability to handle high volume of calls while maintaining quality of service<br>- Basic computer skills<br>- Flexibility to work part-time hours without accommodation<br><br>If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!</p><p>This job has no reviews yet. You can be the first!</p><p>The most in-demand professions in Ajman:</p><p>Users also frequently search in these cities:</p><p>More professions from the category Manager - Secretary - Communication:</p><p>Subscribe to our telegram </p>

Call center operator

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