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call center agent

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26019447
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

CID/Call Center Agent

<div>Additional Information 
Job Number26019447 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Emirates Foundation

<div>
 
 
 Job Purpose:
 
 
 
 Provide excellent customer service and support through phone calls, emails, and chat. They handle inquiries, resolve issues, and ensure customer satisfaction. Their main goal is to assist customers professionally, maintain accurate records, and improve overall customer experience and loyalty.
 
 
 
 
 
 
 Scope of Work:
 
 
 <ul>
 <li>
 Coordinate with volunteers, participants, and stakeholders.
 </li>
 <li>
 Support projects and ensure smooth communication with internal teams.
 </li>
 <li>
 Handle customer inquiries, document interactions, and generate reports.
 </li>
 <li>
 Collaborate with team members to resolve issues efficiently.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 High school diploma or equivalent (Diploma preferred)
 </li>
 <li>
 Previous customer service/call center experience is a plus
 </li>
 <li>
 Good communication skills in English and Arabic
 </li>
 <li>
 Basic computer skills (MS Office, IT literacy)
 </li>
 <li>
 Teamwork and professional customer handling
 </li>
 </ul>
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Policies, Systems, Processes &amp; Procedures:
 
 
 
 &bull; Follow program administration and department policies, processes, and instructions for consistent work.
 
 
 &bull; Maintain confidentiality of customer information and handle sensitive data appropriately.
 
 
 &bull; Adapt to changing customer needs, processes, and systems in a fast-paced call center environment.
 
 
 &bull; Handle multiple tasks simultaneously and remain calm under pressure.
 
 
 
 
 
 
 Call Centre Support:
 
 
 
 &bull; Coordinate with volunteers, program participants, and stakeholders for successful regional support activities.
 
 
 &bull; Communicate with Projects and Operations departments for smooth project coordination.
 
 
 &bull; Support project activities and adhere to set parameters (scope, cost, time, and quality).
 
 
 &bull; Provide professional support in Call Centre communications to internal and external stakeholders. &bull; Prepare and generate status reports for effective project management.
 
 
 
 
 
 Problem Solving:
 
 
 
 &bull; Identify and troubleshoot volunteers, program participants, and stakeholders&rsquo; problems or concerns, finding appropriate solutions and escalating issues when necessary.
 
 
 &bull; Follow through on volunteers, program participants, and stakeholders&rsquo; issues and ensure timely resolution.
 
 
 
 
 
 Documentation and Data Entry:
 
 
 
 &bull; Accurately document customer interactions, inquiries, and resolutions in the system.
 
 
 &bull; Perform data entry tasks to update customer information and maintain accurate records.
 
 
 
 
 
 
 Team Collaboration:
 
 
 
 &bull; Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.
 
 
 &bull; Share knowledge and best practices with colleagues to enhance team performance.
 
 
 
 
 
 
 MIS and Reports:
 
 
 
 &bull; Assist in the preparation of timely and accurate project status reports of EF to meet company and department requirements, policies and standards
 
</div>

Call Centre Agent (Arabic and English Speakers)

Saadiyat Beach Club

<div>
 
 
 About Us
 
 
 
 
 
 
 At Aldar Hospitality, we're not just about places; we're about experiences. Each property in our diverse portfolio &ndash; from the serene beaches to the bustling cityscapes &ndash; is more than an asset; it's a destination where luxury and hospitality converge. Our commitment to excellence is the cornerstone of what we offer, promising a vibrant, energetic workplace that's as dynamic as the experiences we provide for our guests.
 
 
 
 
 
 Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, including the revered Nurai Island Resort, and the exclusive Saadiyat Beach Club, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and to your professional development.
 
 
 
 
 
 At Aldar Hospitality, we are more than a team; we are a mosaic of cultures, united in our mission to deliver extraordinary guest experiences. With over, With over 3000 professionals and 75 nationalities across our hotels and leisure assets we celebrate diversity as the key to our vibrant and innovative community. Join us and be part of a culture where every connection is an opportunity to thrive, and every encounter is a step towards excellence in hospitality.
 
 
 
 
 
 For more information about our extensive portfolio of hotels and leisure destinations check out our website at https://aldarhospitality.com/
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 An opportunity has risen at Saadiyat Beach Club for a
 
 Customer Service Agent / Telephone Operator
 
 . The position requires the ability to ensure that the customers who shall contact the club and inquire about any information (such as Membership, directions, transferring calls to the appropriate department, day pass reservations; restaurant information and reservations, etc&hellip;) are taken care of in efficient manner over the telephone. She/ He ensures all members and guests are given a personalized warm, friendly, courteous, and efficient service at all times
 
 
 
 
 
 
 Main Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Answer calls professionally within a prescribed time frame and according to established scripts and standards.
 </li>
 <li>
 Distribute all Telephonic or Emails of members and other guests.
 </li>
 <li>
 Assists guests with any restaurant or club day pass reservations.
 </li>
 <li>
 To be acknowledgeable of the club policies and procedures, including emergency procedures, and know what to do when an emergency arises.
 </li>
 <li>
 Ensure that the established quality standard and high level of work performance are maintained.
 </li>
 <li>
 To be fully aware of all activities taking place in the club and familiarize himself/herself with the daily Function sheet, VIP / Group arrivals, and club promotions.
 </li>
 <li>
 To assist department objectives in order to achieve targets.
 </li>
 <li>
 Answer and attend to all inquiries by calling customers in the most courteous, friendly, and efficient manner and direct calls to the appropriate department.
 </li>
 <li>
 To be ready to work willingly to any assignment given.
 </li>
 <li>
 Responsible for the orderliness, tidiness and smooth operation of the Operator area.
 </li>
 <li>
 Represents the club with all telephone calls and emails.
 </li>
 <li>
 Practice personalized service to all guests requests.
 </li>
 <li>
 Improve and maintain the response time to service guests needs and requests.
 </li>
 <li>
 Strictly adhere to the Company&rsquo;s Policy on Confidentiality and Ethics.
 </li>
 <li>
 Perform other duties assigned by Management from time to time to include but not limited to cross training in other departments within the resort, individual and group projects e.g. CSR initiatives, support on brand value engagement and administrative duties.
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 Caring, positive attitude towards guests and colleagues.
 </li>
 <li>
 Hospitality mindset.
 </li>
 <li>
 Upholds professional values, ethics, and standards of integrity.
 </li>
 <li>
 Have a strong eye for detail.
 </li>
 <li>
 Good level of English
 </li>
 <li>
 Genuine interest in helping guests.
 </li>
 <li>
 Must possess high levels of integrity and maturity.
 </li>
 <li>
 Ability to work on weekends and night shifts.
 </li>
 </ul>
 
 
 
 
 
 Have what it takes to join our team?
 
 
 
 
 
 
 The ideal candidate for this position will display the following attributes:
 
 
 
 
 <ul>
 <li>
 High School (GED Education) or at least 2 full years as a customer service agent working in a multi-cultural in 5-star hotel environment.
 </li>
 <li>
 Ability to handle large calls for reservations or any club inquiry
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Computer basic skills.
 </li>
 <li>
 HACCP awareness.
 </li>
 <li>
 Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 
 
 
 We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Aldar is an equal-opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
 
</div>

Customer Service Agent / Telephone Operator

GUTHMI Group

<div>
 المهام الرئيسية :
 
 
 
 1- خدمة الزبائن
 
 
 
 <ul>
 <li>
 الرد على المكالمات الهاتفية باستخدام العبارات الرسمية المحددة من فيل الشركة.
 </li>
 <li>
 الحصول على كافة تفاصيل الاتصال المتعلقة بالعميل الذي يتصل بالشركة ومطابقتها مع تلك الموجودة ضمن قاعدة بيانات العملاء المتوفرة لدى الشركة ، اجراء اي تحديث يطرا عليها ويظهر من خلال المكالمة الهاتفية، او تسجيلها اذا لم تكن موجودة اساسا،
 </li>
 <li>
 تأمين عرض الخدمة المثالية لعملاء الشركة المتضمنة : تسجيل الطلبيات ،الاستعلام عن حالة طلبية ، الاستفسار عن توفر الاصناف ، اوتوصيلهم للموظفين ذوي الخبرة في شرح وتعريف العميل بالمنتج المطلوب بكل التفاصيل وابداء المشورة حول اختيار الالوان الاصناف وحساب الكميات,وتوفير العينات لهم عند الضرورة.
 </li>
 <li>
 التعامل مع استفسارت وشكوى العملاء والعمل على حلها ان كان ذلك ضمن نطاق المسؤولية او اعلام المسؤول المباشر عن الاستفسار/ الشكوى بشكل مباشر.
 
 
 </li>
 </ul>
 
 2- متابعة طلبات العملاء من خلال
 
 
 
 <ul>
 <li>
 التنسيق مع الشخص المسؤول عن ايصال البضاعة الجاهزة للعميل لحل المشاكل المتعلقة بتوصيلها من خلال سائق الشركة ، او لطلب الاصناف البديلة في حال وجود مشكلة في توفر الصنف المطلوب.
 </li>
 <li>
 المعرفة والالمام بعمل النظام المخصص للكشف على مستويات المخزون من الاصناف المختلفة
 </li>
 <li>
 ادخال بيانات الفاتورة / الطلبية وتوخي الحيطة والحذر في ذلك، ومراجعة رقم الــ( Code) مع العميل والتاكد منه.
 </li>
 <li>
 اتمام عقود البيع عن طريق الهاتف بعد التاكد من تاريخ العميل في تعاملاته مع الشركة كما تحددها الاجراءات المتبعة من قبل الشركة في هذاالخصوص.
 </li>
 <li>
 الاتصال مع المستودعات ان تطلب حل المشكلة التي تواجه العميل ذلك.
 </li>
 <li>
 المعرفة بسياسات واجراءات الشركة للإرجاع والإستبدال والتعامل معها.
 
 
 </li>
 </ul>
 
 3-التعامل مع البضائع
 
 
 
 <ul>
 <li>
 المعرفة التامة بالعروض وتفاصيل البضائع الحديثة وتقديمها بالشكل الامثل .
 </li>
 <li>
 العمل على التأكد من وجود الأصناف المعروضة في العروض الخاصة.
 
 
 </li>
 </ul>
 
 4 -عرض البضائع
 
 
 
 <ul>
 <li>
 العمل على عرض وتقديم البضائع بطيئة الحركة للعملاء عبر الهاتف بشكل يزيد من مستويات البيع الخاص بها.
 </li>
 <li>
 المعرفة المسبقة بكافة الاختصارات الفنية التي يتضمنها محتوى كل ملصق على بنود الــ (Catalogu)
 </li>
 </ul>
</div>

Call Center- ممثل خدمة عملاء

Explore 187+ Call center agent in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

187 call center agent jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi

Call Center Agent

Call Center Agent (ARABIC SPEAKER)

CID/Call Center Agent

CID/Call Center Agent

Call Centre Agent (Arabic and English Speakers)

Customer Service Agent / Telephone Operator

Call Center- ممثل خدمة عملاء