sales agent Jobs in Abu Dhabi United Arab Emirates

sales agent

sales consultant Jobs in Abu Dhabi United Arab Emirates

sales consultant

call center agent with dental experience Jobs in Abu Dhabi United Arab Emirates

call center agent with dental experience

call center agent-real estate (female-arab) Jobs in Abu Dhabi United Arab Emirates

call center agent-real estate (female-arab)

call center crm agent - arabic speaker Jobs in Abu Dhabi United Arab Emirates

call center crm agent - arabic speaker

call center agent

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Unique Homes Worldwide Properties

Key Responsibilities:<ul><li>Handle inbound and outbound calls related to property inquiries, listings, and client follow-ups.</li><li>Qualify leads based on budget, location preference, and property type.</li><li>Schedule appointments for property viewings with agents.</li><li>Update and manage the CRM system with accurate client details and follow-up actions.</li><li>Respond promptly to WhatsApp, email, and social media inquiries.</li><li>Coordinate with the sales and leasing team to ensure smooth client handling.</li><li>Maintain strong product knowledge of available listings and market updates.</li><li>Follow up with leads and provide excellent customer service to ensure conversion.</li><li>Prepare daily call and lead reports for management review.</li></ul>Job Type: Full-time

Call center agent-Real estate (Female-Arab)

Property Shop Investment LLC

As Call Center Agent, you&rsquo;ll handle incoming and outgoing customer calls, provide product or service information, resolve issues efficiently, and ensure a positive customer experience.Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer issues and escalate complex cases as needed</li><li>Maintain customer records and document interactions</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Previous customer service experience preferred</li></ul>Job Location: Abu Dhabi, UAEJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Immediate joiner?</li><li>What is your salary expectation?</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call Center CRM Agent - Arabic speaker

Bloomfields Facilities Management LLC

We are seeking for Call center Agent to serve as the first point of contact for clients, tenants, and service users by handling inbound and outbound calls related to facilities management requests. The Call Center Agent ensures that all service requests, maintenance complaints, and work orders are logged accurately, assigned promptly, and followed up until completion, in line with company standards and service level agreements (SLAs).Duties and Responsibilities <ul><li>Receive inbound calls, emails, and WhatsApp messages from clients and tenants regarding maintenance, cleaning, security, and other FM-related services.</li><li>Log all service requests and complaints accurately into the CAFM (Computer- Aided Facilities Management) system</li><li>Ensure calls are handled professionally and in accordance with company customer service standards.</li><li>Create, update, and close work orders in the CAFM system.</li><li>Assign work orders to the relevant technicians, supervisors, or service partners as per the workflow.</li><li>maintain accurate call logs and activity reports for management review.</li><li>Support in preparing daily, weekly, or monthly reports on call volumes, response times, and customer satisfaction.</li></ul>Coordinate with maintenance teams, contractors, and other departments to ensure service continuity.Requirements<ul><li>Bachelor's degree ( preferred)</li><li>1-3 years of experience in a call center or helpdesk role, preferably within FM</li><li>Familiarity with CAFM systems</li><li>Proficient in MS Office</li><li>Excellent communication skills required ( Arabic is an advantage)</li><li>preferring Female candidate</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Call Centre Agent- FM

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 :
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Job Specific Accountabilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Should hold a Valid UAEN family book (Mandatory)
 
 
 </li>
 </ul>
</div>

Call Center Executive (Emiratized role) - Full time

NorthBay Solutions

<div>
 
 Lead Developer &ndash; Amazon Connect
 
 
 
 Experience:
 
 8+ Years
 
 
 Location:
 
 Hybrid / Remote &ndash; UAE
 
 
 Employment Type:
 
 Full-time
 
 
 About the Role
 
 
 We are looking for a
 
 Lead Developer (Amazon Connect)
 
 who is hands-on and experienced in designing, developing, and delivering
 
 contact center solutions
 
 leveraging
 
 Amazon Connect
 
 and AWS services. The ideal candidate will have extensive experience in
 
 building scalable call center systems
 
 , leading technical design, and ensuring seamless integrations across enterprise environments.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Lead the end-to-end design and development of
 
 Amazon Connect-based contact center solutions
 
 </li>
 <li>
 Develop customized
 
 IVR call flows
 
 , Lambda functions, and integrations with third-party or enterprise systems
 </li>
 <li>
 Utilize
 
 AWS services
 
 such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
 </li>
 <li>
 Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
 </li>
 <li>
 Ensure scalability, reliability, and compliance with security and performance best practices
 </li>
 <li>
 Mentor junior engineers and ensure technical excellence across project teams
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 <ul>
 <li>
 8+ years of total software development experience
 </li>
 <li>
 3+ years of
 
 hands-on experience with Amazon Connect
 
 (including contact flows, routing, and integrations)
 </li>
 <li>
 Proven experience in
 
 delivering enterprise-grade call center or customer engagement platforms
 
 </li>
 <li>
 Proficiency with
 
 AWS Cloud services
 
 (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
 </li>
 <li>
 Experience in
 
 IVR development, telephony, SIP, and call routing
 
 </li>
 <li>
 Strong analytical, communication, and leadership skills
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 AWS Certified Developer / Solutions Architect
 </li>
 <li>
 Experience integrating Amazon Connect with
 
 Salesforce, ServiceNow, or CRM systems
 
 </li>
 <li>
 Familiarity with
 
 AI/ML and real-time analytics
 
 in contact center environments
 </li>
 </ul>
</div>

Lead Developer – Amazon Connect

Explore 289+ Call center agent in Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.