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customer service representative Jobs in Farwaniya

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customer service specialist

call center agent

Alghanim Industries

<div>
 Job description:
 
 
 
 Job Summary
 
 
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 
 Job Responsibilities
 <ul>
 <li>
 Comply with staffing schedules and break allowances
 </li>
 <li>
 Provide customers with accurate information at all times
 </li>
 <li>
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 </li>
 <li>
 Create complaint tickets correctly, in adherence with policies and procedures
 </li>
 <li>
 Update the database with the most recent customer information
 </li>
 <li>
 Handle stressed, angry and confused customers in the most positive way possible
 </li>
 <li>
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Prior experience in a customer service role
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to communicate in Arabic and English
 </li>
 <li>
 Good computer skills
 </li>
 </ul>
 Education High School/Diploma Degree
</div>

Call Center Agent

Alghanim INDUSTRIES

Date: 16 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 Job Responsibilities
 Comply with staffing schedules and break allowances
 Provide customers with accurate information at all times
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 Create complaint tickets correctly, in adherence with policies and procedures
 Update the database with the most recent customer information
 Handle stressed, angry and confused customers in the most positive way possible
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 
Candidate Requirements
 Prior experience in a customer service role
 Good communication skills
 Able to communicate in Arabic and English
 Good computer skills
 
Education Bachelor’s Degree

<div>
 Job description:
 
 
 Job Summary
 
 Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
 
 The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
 
 &bull;Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders &amp; customer complaints&nbsp;
 
 &bull;Manage correspondence with various departments for order fulfilment, customer complaints and returns&nbsp;
 
 &bull;Handling customer complaints and resolving within identified Company&rsquo;s KPI.
 
 &bull;Following up with the 3rd party delivery agents through calls and the tracking system.&nbsp;
 
 &bull;Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
 
 &bull;Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents. &nbsp;
 
 &bull;Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.&nbsp;
 
 &bull;Process the deliveries, customer complaints, customer returns &amp; order cancellation requests in multiple systems
 
 &bull;Ensure accuracy &amp; correctness of information while processing any documents and/or updates in the systems&nbsp;
 
 &bull;Print system documents related to each order and customer complaints&nbsp;
 
 &bull;Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns&nbsp;
 
 &bull;Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns&nbsp;
 
 &bull;Plans work effectively to fulfil the responsibilities on time and without delay
 
 &bull;Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
 
 &bull;Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.&nbsp;
 
 &bull;Processing Order Cancellation and Returns.
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;1 to 3 years&rsquo; experience in similar roles
 
 &bull;Fluent in Writing and communication skills.
 
 &bull;Good coordination and process handing skills
 
 &bull;Team Player with Positive attitude and will to stretch limits
 
 &bull;High school &nbsp;
 
 &bull;Diploma or Bachelor&rsquo;s Degree is preferred
 
</div>

Distribution Coordinator

PayTech Group

<div>
 
 Job Title:
 
 Cards Product Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Kuwait
 
 
 
 Division:
 
 Cards Issuing
 
 
 
 Reports to:
 
 Head of Cards
 
 
 
 Relevant experience:
 
 5 &ndash; 8 years in cards product management, preferably new product launches and customer acquisition strategy
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Cards product management experience,
 </li>
 <li>
 Understanding of card business and portfolio management
 </li>
 <li>
 Immediate availability
 </li>
 <li>
 English &amp; Arabic language (Preferred)
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Develop and execute growth strategies to expand the credit card business. Identify and pursue new market opportunities and partnerships to increase market share. Implement marketing and promotional campaigns to attract new clients and increase card usage.
 </li>
 <li>
 Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction. Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.
 </li>
 <li>
 Monitor key KPIs &ndash; card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption. Conduct regulatory, data, and customer‑impact assessments.
 </li>
 <li>
 Assist in customer communications and marketing campaigns.
 </li>
 <li>
 Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust Cards ramp up strategy.
 </li>
 <li>
 Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.
 </li>
 <li>
 Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization &amp; digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls)
 </li>
 <li>
 Oversee operational readiness (card production, personalization, dispatch, courier SLAs).
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
 </li>
 <li>
 In-depth knowledge of the cards market, industry trends, and regulatory environment.
 </li>
 <li>
 Experience in developing and launching new card products, including credit, debit, and prepaid cards.
 </li>
 <li>
 Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 Mandatory Skills**
 
 
 
 <ul>
 <li>
 Experience in card issuing business, card management and payment processing systems.
 </li>
 <li>
 Proven track record in managing large-scale, complex card upgrade or migration projects.
 </li>
 <li>
 Experience with card‑scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).
 </li>
 <li>
 Understanding modern payment technologies, mobile wallets, fraud &amp; risk and API integrations.
 </li>
 <li>
 Proficiency in data analysis and portfolio management tools, excel, and tableau.
 </li>
 <li>
 Language: fluent in English, Arabic optional.
 
 </li>
 </ul>
</div>

Cards Product Manager

harakacenter

<div>The center is looking to hire a BALLET TEACHER to join the team.
Haraka Center for Movement Arts is a one-of-a-kind dance center located in Kuwait. The newly opened dance center focuses on building quality dance education in the performing arts here in the Middle East. The dance training disciplines include Ballet, Modern, and Contemporary Dance for students ages 4-18.

The team includes dance educators that are PASSIONATE and DRIVEN to join the center's mission of cultivating a society that appreciates the Art of Movement.
About The Center:

HARAKA CENTER FOR MOVEMENT ARTS (HCMA) is a space where you can just be. The center is for women of all ages, dance backgrounds, and levels, to explore and express their passion to move.
We will teach our students technique, creativity, and improvisation to cultivate their artistic expression. Movement is the basis of all our attempts to communicate and connect with each other. We will help you find and harness your movement language, by learning how to use your body, take risks, and really let go. The classes will focus on building a solid foundation in the disciplines of ballet, modern, contemporary dance, other dance styles, and movement-based classes.
Our purpose is to support our students in search of their individuality and ultimately inspire a society of risk-takers who redefine their artistry beyond the center.

Responsibilities of this job:
<ul><li>Full-Time Job (40+ Hours/week)</li></ul>
<ul><li>Relocation to Kuwait</li></ul>
<ul><li>Dance curriculum planning &amp; execution</li></ul>
<ul><li>Conduct ballet lessons to students</li></ul>
<ul><li>Strong passion to inspire the students to appreciate different genres of music and dance</li></ul>
<ul><li>In charge of performances and exams organization and choreography</li></ul>
<ul><li>Establish excellent rapport with parents and children</li></ul>
<ul><li>Organize dance events, concerts, and open houses</li></ul>
<ul><li></li></ul>Required Work Experience
<ul><li>A teaching license: DEA, DMA, NDEO, RAD, CDTA, ISTD, IDTA, Cecchetti USA, or similar
</li></ul><ul><li>Candidates should have a minimum of 2 years of teaching to students ages 4-18.</li></ul>
<ul><li>The candidate should have an excellent command of both written and spoken English</li></ul>

Required Skills
<ul><li>Excellent ability in their personal area of expertise.</li></ul>
<ul><li>Excellent anatomical knowledge.</li></ul>
<ul><li>Patience and an ability to communicate movement to people of all abilities.</li></ul>
<ul><li>Ability to keep control over a large class of people.</li></ul>
<ul><li>Friendly and sincere, good at networking.</li></ul>
<ul><li>Good organizational skills, if self-employed.</li></ul>
<ul><li>Energetic, driven, creative, and dependable</li></ul>

Required Education
<ul><li>A Degree in Performing Arts and/or Dance Degree</li></ul>

Salary Package and other benefits:
<ul><li>Competitive Salary
</li></ul><ul><li>Extra income opportunities are available
</li></ul><ul><li>FREE Annual Flight Ticket Home</li></ul>
<ul><li>FREE Health Insurance</li></ul>
<ul><li>Paid Holidays</li></ul>
<ul><li>Work Visa: Provided</li></ul>
<ul><li>Housing: Provided for first 3 months</li></ul>
<ul><li>Contract Length: 2 years contract renewable on mutual agreement</li></ul>
<ul><li></li></ul>Due to the high volume of applications received only successful candidates will be contacted.</div>

Ballet Teacher

Urban Resilience Hub by UN-Habitat's CRGP

<div>
 Org. Setting and Reporting
 
 
 This post is located in the UNODC Regional Center for Combating Cybercrime in Qatar (hereinafter referred to as the Center) as part of the Programme Office in the State of Qatar (POQAT), Office for the Gulf Cooperation Council Region (OGCCR), Regional Section for Africa and the Middle East (RSAME), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Associate Programme Officer (Operations, Monitoring and Reporting) and the overall guidance of the Programme Coordinator (Chief of Center) and the Programme Coordinator heading the Global Programme on Cybercrime (GPC) and in close coordination with the operations support team for the Gulf Cooperation Council (GCC) region. The incumbent will work closely with Regional Office of Middle East and North Africa (ROMENA) Procurement team. For more information on UNODC, please visit the following website: www.unodc.org
 
 
 
 Responsibilities
 
 
 
 Competencies
 
 
 Education
 
 
 Job - Specific Qualification
 
 
 Work Experience
 
 
 Languages
 
 
 Assessment
 
 
 Special Notice
 
 
 United Nations Considerations
 
 
 No Fee
 
 
 Apply Now
</div>

Procurement Assistant, G5
Job ID : 273387

Date: 18 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The role would be responsible for managing the fulfilment center, last mile delivery and cross border logistics ensuring efficient operations and excellent customer experience.
 Job Responsibilities
 <ul>
<li>Overall leader for e-commerce fulfilment center for multiple business and multiple brands.</li>
<li>Responsible for recruiting, training, and managing a high-performance team focused on quick and high-quality service to customer.</li>
<li>Setup and manage systems, facilities, and processes for e-commerce fulfilment center.</li>
<li>Manage the day-to-day warehousing and distribution operations of the fulfillment center.</li>
<li>Manage and report operations and customer experience KPI’s to all stakeholders.</li>
<li>Develop and maintain detailed project plans and timelines to ensure a quality experience on large and small-scale projects.</li>
<li>Build relations and collaborate with cross functional teams, suppliers, and support services to ensure smooth functioning of the operations.</li>
<li>Setup and manage in-store fulfilment operation flow and process and ensure alignment with all partners (ensure end-to end visibility into inventory and customer orders)</li>
<li>Manage order consolidation, cross docking, packaging, branding process and last mile delivery ensuring high-level of accuracy and excellent customer experience.</li>
<li>Identify and onboard existing and new partners and support regional expansion by coordinating with internal and external operational parties.</li>
<li>Understand the current system's capabilities and limitations, and continuously implement improvements for systems and processes.</li>
<li>Resource planning to minimize costs and meet service level agreement (SLA) requirements</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s degree, ideally with major in supply chain management or business</li>
<li>7-10 years of work experience with fulfilment/warehouse management and building teams in large scale</li>
<li>Strong entrepreneurial and hands-on way of working</li>
<li>Experience in building up and managing online marketplaces</li>
<li>Goal-oriented and customer-centric</li>
<li>Excellent written and verbal communication skills in English (and preferable Arabic)</li>
<li>Strong sense of responsibility and accountability</li>
<li>Strong analytical skills</li>
<li>Able to execute work fast independently and in a team</li>
</ul>
Education Bachelor’s Degree in Supply Chain / Logistics or Business Administration

Sr. Manager - Fulfillment Center

Explore 44+ Call center agent in Farwaniya this March. Find roles across top companies and apply now to boost your career.

44 call center agent jobs In Farwaniya

Call Center Agent

Call Center Agent

Distribution Coordinator

Cards Product Manager

Ballet Teacher

Procurement Assistant, G5 Job ID : 273387

Sr. Manager - Fulfillment Center