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call center

farisvillas

Job Vacancy: Call Center Employee &ndash; Sales DepartmentWe are looking for a skilled and ambitious Call Center Employee to join our Sales Team, working in a professional and motivating environment.Job Duties:<ul><li>Communicate with existing and new clients over the phone.</li><li>Present offers and services in a professional and attractive manner.</li><li>Achieve sales targets set by management.</li><li>Follow up with clients to ensure their satisfaction and continued engagement.</li></ul>Required Qualifications:<ul><li>Minimum of 2 years of experience in telephone sales or call center.</li><li>A driver&rsquo;s license is preferred.</li><li>Excellent communication skills and a pleasant phone manner.</li><li>Strong persuasion and negotiation abilities.</li><li>Proficiency in using computers and office applications (Excel &ndash; Word).</li><li>Commitment and dedication to achieving targets.</li><li>Age between 22 &ndash; 30 years.</li></ul>Job Benefits:<ul><li>Fixed monthly salary.</li><li>Motivating work environment.</li><li>Opportunities for career development.</li></ul>How to Apply:Interested candidates are invited to send their CV to:ramy@farisvillas.comJob Type: Full-timePay: From KD350.000 per month

United Real Estate Company (URC)

<div>
 
 Job Description
 
 
 
 To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company&rsquo;s positive reputation.
 
 
 Skill Requirements
 
 
 Bilingual Candidate
 
 
 High School or secretarial certification
 
 
 Strong English and Arabic language skills (written and spoken)
 
 
 6 Months to 2 Years of experience as a Call Center Agents
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls.
 </li>
 <li>
 Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
 </li>
 <li>
 Call URC customers and potential customers whenever needed to inform them about the company&rsquo;s new products, services, policies, ... etc.
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering patient assistance and support.
 </li>
 <li>
 Document all customer interactions and tickets in the (CRM) system
 </li>
 <li>
 Regularly reviewing and updating the customers information in the (CRM) system.
 </li>
 <li>
 Collaborate with the call center supervisor and the other call center agents to improve the customer service.
 </li>
 <li>
 Ensure to follow the customers service script provided by the company.
 </li>
 <li>
 Maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 
 <ul>
 <li>
 Job Title Call Center Agent
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Sales
 </li>
 <li>
 Qualification High School
 </li>
 <li>
 Date Posted 24-01-2024
 
 
 </li>
 </ul>
 Apply Now
</div>

Call Center Agent

Alghanim INDUSTRIES

Date: 21 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Call Center Team Leader shall oversee activities of call center agents to ensure that all customer queries are handled effectively and professionally, whilst strengthening and maintaining excellent relations with customers. Call Center Team Leader shall be responsible to take initiative to resolve customer complaints effectively by understanding their complaint and routing to the concerned department head timely.
 Job Responsibilities
 Ensures that all calls are answered within predetermined time scales and are dealt with in a professional manner by the call agents.
 Manages all service requests and change requests for the client.
 Builds and maintains excellent customer relationships.
 Investigates and resolves customer problems with services rendered.
 Responds promptly to customer needs.
 Follows up with the customers by telephone and e-mail and ensures that their needs are met satisfactorily.
 Compiles customers requirements based on information received from meetings, calls, direct mail responses and other sources.
 Solicits customer feedback & analyze to rate level of customer satisfaction.
 Builds customer’s interest in the business offered by the company.
 Ensures the maintenance and updating of customer databases with changes and status of customers.
 Ensures the follow up of calls of the client including clerical duties which includes faxing, filling up paperwork as well as liaising with other departments.
 Achieves the highest level of customer satisfaction as well as grow company sales.
 
Candidate Requirements
 Excellent oral & written communication skills both in English & Arabic.
 Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
 Pleasant with friendly manners. Strong interpersonal skills.
 High level of self-control. Excellent team player.
 Ability to make evaluative judgments.
 Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
 Excellent Computer skills and proficiency in MS Office Applications.
 Excellent oral & written communication skills both in English & Arabic.
 Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
 Pleasant with friendly manners. Strong interpersonal skills.
 High level of self-control. Excellent team player.
 Ability to make evaluative judgments.
 Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
 Excellent Computer skills and proficiency in MS Office Applications.
 5-7 Years experience in similar position in a well known company.
 Flexibility on working hours.
 
Education Bachelor’s Degree

Team Leader - Call Center

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Date: 23 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 
The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
Job Responsibilities
 
The job holder will be responsibile for training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
 
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 
Answering agent questions regarding best practices or difficult calls.
 
Identifying operational issues and suggesting possible improvements.
 
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 
Preparing reports and analyzing data to assist management as they determine call center goals.
 
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 
Make sure that the team leader & IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
 
Candidate Requirements
 
Bachelors degree in Business Adminstration or any related field

Rayan Gate

Responsibilities:<ul><li>Make outbound calls to prospective members and follow up on leads</li><li>Convert inquiries into memberships</li><li>Present promotions / membership packages and class schedules</li><li>Maintain accurate records of customers</li><li>Provide customer service</li></ul>Qualifications:&#61692;	Proven Telesales or call center experience&#61692;	Strong communication and negotiation skills&#61692;	Energic, persuasive and sales driven personality&#61692;	Well verse with customer service&#61692;	Equivalent diploma or degree in marketing, communications or related fieldsWhatsApp# 62221159Job Type: Full-time

Telesales Executive - Bilingual

Boutiqaat

We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul>Requirements<ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Location HawallyJob Type: Temporary Contract length: 3 monthsApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Contact Center Agent

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call center

Call Center Agent

Team Leader - Call Center

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Telesales Executive - Bilingual

Contact Center Agent