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call center manager

dasman gate

<p>responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company&rsquo;s goals and provide sufficient customer support</p><p>is a blend of analytics, team management, and human resource duties. develop objectives for a call center&rsquo;s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes.</p><p>the person in this role strives to look at the big picture and spot potential improvements as they come. Since they&rsquo;re in charge of a company&rsquo;s efficiency, they have to be able to look intuitively at their team to catch potential problems before they arise.</p><p>performance goals include maintaining strong relationships within their team of agents and challenging existing business practices to find more effective ways to meet objectives.</p><p><b>Education Requirements</b></p><ul><li>Bachelor&rsquo;s degree</li><li>6 years of related experience</li><li>Familiarity with telemarketing software</li></ul><p>Job Type: Full-time</p>

Call Center Manager

Alghanim Industries

<div>
 Job description:
 <br/>
 <br/>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 </p>
 <p>
  <strong>
   Job Responsibilities&nbsp;
  </strong>
 </p>
 <p>
  The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 </p>
 <ul>
  <li>
   Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  </li>
  <li>
   Answering agent questions regarding best practices or difficult calls.
  </li>
  <li>
   Identifying operational issues and suggesting possible improvements.
  </li>
  <li>
   Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  </li>
  <li>
   Preparing reports and analyzing data to assist management as they determine call center goals.
  </li>
  <li>
   Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  </li>
  <li>
   Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
  </li>
 </ul>
 <p>
  <strong>
   Candidate Requirements
  </strong>
 </p>
 <p>
  Bachelors degree in Business Adminstration or any related field
 </p>
 <p>
  &nbsp;
 </p>
</div>


Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Landmark Group

<div>
 <p>
  The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 </p>
 <p>
  This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
  <strong>
   Arabic and English
  </strong>
  , excellent communication skills, and a strong sense of ownership toward customer delight.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Customer Communication &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
  </li>
  <li>
   Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
  </li>
  <li>
   Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
  </li>
  <li>
   Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
  </li>
  <li>
   Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
  </li>
  <li>
   Capture customer feedback post-delivery and share insights with the operations team for service improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. SLA &amp; Process Adherence
  </strong>
 </p>
 <ul>
  <li>
   Ensure all service requests and complaints are resolved within defined turnaround times.
  </li>
  <li>
   Support tracking of delivery lead times and ensure adherence to promised service levels.
  </li>
  <li>
   Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
  </li>
  <li>
   Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
  </li>
  <li>
   Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Coordination with HDO &amp; Stores
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
  </li>
  <li>
   Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
  </li>
  <li>
   Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
  </li>
  <li>
   Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Continuous Improvement &amp; Engagement
  </strong>
 </p>
 <ul>
  <li>
   Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
  </li>
  <li>
   Participate in regular team training and development sessions to enhance product, process, and system knowledge.
  </li>
  <li>
   Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
  </li>
  <li>
   Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Deliverables:
  </strong>
 </p>
 <ul>
  <li>
   Customer queries and complaints resolved within defined SLAs.
  </li>
  <li>
   Improvement in customer satisfaction and NPS for Home Delivery.
  </li>
  <li>
   Effective communication between customers, HDO, and store teams.
  </li>
  <li>
   Accurate call documentation and reporting in CRM.
  </li>
  <li>
   Adherence to process, tone, and quality standards in every interaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Candidate Profile:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Graduate in any discipline (Business Administration, Communications, or related field preferred).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
  </li>
  <li>
   <strong>
    Language Skills:
   </strong>
   Fluency in
   <strong>
    Arabic (mandatory)
   </strong>
   and proficiency in
   <strong>
    English (spoken &amp; written)
   </strong>
   .
  </li>
  <li>
   Strong interpersonal, problem-solving, and customer-handling skills.
  </li>
  <li>
   Familiarity with CRM tools, ticketing systems, or call management platforms.
  </li>
  <li>
   Ability to multitask and work in a fast-paced, customer-centric environment.
  </li>
  <li>
   Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Customer-first attitude.
  </li>
  <li>
   Strong communication and listening skills.
  </li>
  <li>
   Detail-oriented and process-driven.
  </li>
  <li>
   Team player with collaborative mindset.
  </li>
  <li>
   Positive and proactive approach to problem-solving.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Assistant

Al Mulla Group

<p></p><div><div><div><div><h6 class="jobSectionHeader"><b>Responsibilities</b></h6>
<div><div>&bull; Handle all service call bookings through various channels such as email, phone calls, etc.
&bull; Close or cancel job cards in the EIMS system as required
&bull; Assign pending calls via the Oracle screen
&bull; Perform data entry and updates in the EIMS system
&bull; Answer telephone calls professionally and log all customer details accurately
&bull; Understand customer issues and suggest potential resolutions over the phone
&bull; Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging
&bull; Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card
&bull; Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention<br>
</div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Requirements</b></h5>
<h6 class="jobSectionHeader"><b>Educational Qualifications</b></h6>
<div><div><div>Education Degree
</div><div>: Bachelor
</div></div><div><div>Major
</div><div>: Commerce/ Marketing/ Arts
</div></div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Experience</b></h6>
</div><div>Years of Experience
</div><div>: 2 - 3 Years
</div><div>Field of Experience<br>
</div><div>: Experience as Call Centre support in Office Automation, computers, electronics industries
</div></div><div><div><h6 class="jobSectionHeader"><b>Skills</b></h6>
<div><div>&bull; Excellent Communication Skills: Clear, concise verbal and written communication with strong interpersonal abilities.
&bull; Computer Proficiency: Solid understanding of basic computer operations, including Microsoft Office and internet applications.
&bull; SAP Knowledge: Familiarity with SAP software for data entry, reporting, and basic process management.
&bull; Analytical &amp; Time Management: Strong problem-solving capabilities combined with the ability to prioritize tasks and meet deadlines effectively.
&bull; Confident &amp; Dynamic Personality: Self-assured, adaptable, and proactive in team environments and client-facing situations.
&bull; Creative Thinking: Innovative mindset with a strong creative outlook, contributing to process improvements and engaging presentations.
</div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Other Requirements</b></h6>
<div><div><div>Gender
</div><div>: Any
</div></div><div><div>Age
</div><div>: 21 - 35 Years
</div></div><div><div>Preferred Language
</div><div>: Arabic, English
</div></div><div><div>Duty Shift / Timings
</div><div>: One Shift / 8:00 am - 4:00 pm
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Salary &amp; Benefits</b></h5>
<div><div><div>Salary
</div><div>: Attractive Salary
</div></div><div><div>Other Benefits
</div><div>: Incentive based on KPI achievement
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Remarks</b></h5><div></div><div><div><div><br>
</div></div><p></p><div><div>Job Country
</div><div>: Kuwait
</div></div><div><div>Nationality
</div><div>: Kuwait
</div></div><div><div>Career Level
</div><div>: Entry Level</div></div></div></div></div></div></div><div></div>

Works Controller

<div><p><b>***U.S. Citizenship Required***</b></p>
<p><b>Why join our team?</b></p>
<p>With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job &ndash; it's a calling, and we believe in doing what you love and loving what you do.</p>
<p>Don&rsquo;t take our word for it. The external &ldquo;Great Place To Work&rdquo; survey found that:</p>
<ul><li>The USO is a Certified Great Place to Work 2023-2024</li>
<li>93% feel good about the ways we contribute to the community.</li>
<li>93% are proud to tell others they work here.</li>
<li>88% feel their work has special meaning: this is not &quot;just a job.&quot;</li>
<li>89% feel that when you join the company, you are made to feel welcome.</li>
<li>91% feel people here are treated fairly regardless of their race.</li>
<li>87% feel people here are treated fairly regardless of their gender.</li>
</ul>
<p>The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.</p>
<p><b>Principal Duties and Responsibilities (*Essential Duties)</b></p>
<ul><li>Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*</li>
<li>Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*</li>
<li>Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*</li>
<li>Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*</li>
<li>As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*</li>
<li>Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*</li>
<li>Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*</li>
<li>Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*</li>
<li>With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*</li>
<li>Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*</li>
<li>Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*</li>
<li>Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports &ndash; e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*</li>
<li>May be required to operate a USO or personal motor vehicle.</li>
<li>Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.</li>
</ul>
<p><b>Job Specifications</b></p>
<ul><li>High School Diploma or equivalent.</li>
<li>2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</li>
<li>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</li>
<li>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</li>
<li>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</li>
<li>Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.</li>
<li>Ability to achieve desired results while working collaboratively in a team environment.</li>
<li>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</li>
<li>Willingness and ability to work non-standard hours as needed.</li>
<li>General knowledge of military community preferred.</li>
<li>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver&rsquo;s license.</li>
<li>Ability to obtain and maintain a valid United States passport and valid foreign driver&rsquo;s license* (in applicable locations/regions)</li>
<li>Must be a strong advocate of the USO&rsquo;s mission.</li>
</ul>
<p><b>Details</b></p>
<ul><li>This position is located at Camp Buehring, Kuwait.</li>
<li>U.S. Citizenship Required</li>
<li>Resume and cover letter are required for full consideration.</li>
<li>Background check &ndash; education, criminal and driving required.</li>
<li>The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</li>
</ul>
<p>If that&rsquo;s not enough to convince you, here are some <b>direct quotes from employees:</b></p>
<ul><li>The organization truly cares about the people who work here.</li>
<li>I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.</li>
<li>There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.</li>
<li>Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.</li>
<li>The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.</li>
<li>The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.</li>
</ul>
<p>#theUSO</p>
<p><b>Apply today. Join the mission. Join Team USO.</b></p>
<p><b>***U.S. Citizenship Required***</b></p></div>

Center Operations Specialist

Akima

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

Continuity Global Solutions

<div><h3 class="jobSectionHeader"><b>Guard Site Manager (GSM)</b></h3><p><b>
Location:</b> Camp Arifjan and Camp Buehring, Kuwait<br>
<b>Security Clearance Required:</b> Active U.S. Secret Clearance<br>
<b>Citizenship Requirement:</b> U.S. Citizen</p><p></p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Guard Site Manager (GSM)</b> serves as the primary liaison between the U.S. Government and the Contractor for all contracted security operations at the assigned location. The GSM is responsible for the overall scheduling, supervision, direction, and operational control of all vendor security personnel, ensuring compliance with contract requirements and mission objectives.</p><p>
This role operates within the <b>Operations Center</b> and ensures continuous coverage, effective communication, and seamless coordination between shifts. The GSM also develops and maintains security schedules, manages personnel performance, and provides operational reporting to the <b>Contracting Officer&rsquo;s Representative (COR)</b> and the <b>Force Protection Officer (FPO)</b>.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Serve as the primary point of contact between the Government and Contractor for all security-related operations.
</li><li>Oversee the scheduling, deployment, and supervision of all security personnel.
</li><li>Manage shift changes and ensure effective transfer of responsibility between teams.
</li><li>Maintain situational awareness of all security operations and provide daily status updates to the COR and FPO.
</li><li>Develop, produce, and submit a <b>monthly Random Antiterrorism Measures (RAM) schedule</b> for Camp Arifjan and Camp Buehring to the <b>Director of Emergency Services</b> and the COR.
</li><li>Ensure that all RAM activities align with the approved U.S. Government list.
</li><li>Work within the Operations Center to oversee 24/7 coverage, including assigning shift leaders as required.
</li><li>Ensure compliance with all operational directives, safety protocols, and reporting requirements.
</li><li>Maintain records and documentation for personnel schedules, incidents, and communications.
</li><li>Interface directly with U.S. Government supervisory personnel designated as company points of contact.
</li></ul><p><b>Requirements</b></p><ul><li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of <b>10 years of combined professional experience</b> in the military, law enforcement, or private security sector.
</li></ul><ul><li>At least <b>6 years of honorable military service</b> required (waiverable in special cases with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or above), or as a team leader in military, police, or private security operations in a contingency area.
</li><li>Demonstrated proficiency in <b>Microsoft Office Suite</b> (Outlook, PowerPoint, Excel, Word, and Internet Explorer).
</li><li>Strong leadership, communication, and organizational skills with proven ability to manage large teams in dynamic environments.</li></ul></div>

Guard Site Manager (GSM)

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