sales manager Jobs in Abu Dhabi United Arab Emirates

sales manager

call center agent Jobs in Abu Dhabi United Arab Emirates

call center agent

operations manager Jobs in Abu Dhabi United Arab Emirates

operations manager

operations supervisor, fulfilment center operations Jobs in Abu Dhabi United Arab Emirates

operations supervisor, fulfilment center operations

area manager, operations Jobs in Abu Dhabi United Arab Emirates

area manager, operations

call center operations manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 </li>
 <li>
 Job Specific Accountabilities Agree on personal sales targets with the retails sales manager and the branch manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Dr Firas Dental & Orthodontic Center

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-time

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Urban Scope Building Maintenance LLC

Job Title: Female Call Center Executive/ Marketing Location: Khalidiya, Abu Dhabi Salary: AED 3,000 &ndash; AED 4,000 (Based on Experience) Availability: Immediate Joiners Preferred Languages Required: Arabic and English (Fluent) Contract Type: Full-TimeJob Overview:We are hiring a bilingual Call Center Executive (Arabic &amp; English) for a full-time role in Khalidiya. The position focuses exclusively on incoming calls. The ideal candidate will provide accurate information about company services, professionally handle customer inquiries, and ensure all requests are properly directed to the relevant departments.Key Responsibilities:<ul><li>Answer incoming calls promptly and professionally in Arabic and English</li><li>Provide clear, accurate information about services offered</li><li>Listen actively and collect essential details from customer inquiries</li><li>Record and forward inquiries or service requests to the appropriate department</li><li>Maintain detailed and organized records of all calls and communications</li><li>Deliver excellent customer service and maintain a polite and helpful tone</li><li>Follow internal procedures and ensure timely follow-up when needed</li></ul>Requirements:<ul><li>Fluent in Arabic and English (both spoken and written)</li><li>Prior call center or customer service experience preferred</li><li>Immediate availability to join</li><li>Excellent verbal communication and listening skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to use basic computer systems and CRM tools</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Call Center Agent

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Degree/ Diploma from recognized institute
Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Centre Executive - UAEN

Seven Stars Filter Factory

(Female Arab Speaking) We are seeking dedicated and customer-focused individuals to join our real estate call center team. As a Real Estate Call Center Agent, you will be responsible for handling incoming and outgoing calls related to real estate inquiries, providing exceptional customer service, and assisting clients with their property needs. This position requires excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Responsibilities:1. Answer incoming calls from clients and prospective buyers or sellers and provide accurate and detailed information about available properties, pricing, and the real estate process.2. Make outbound calls to follow up with leads, schedule property showings, and confirm appointments with agents or brokers.3. Build rapport and establish relationships with clients to understand their specific needs and preferences in order to offer personalized real estate solutions.4. Assist clients in navigating through the real estate buying or selling process, including explaining paperwork, procedures, and legal requirements.5. Manage a high volume of calls, emails, and other forms of communication promptly and professionally, ensuring all inquiries are addressed in a timely manner.6. Maintain accurate and up-to-date client information and interactions in the CRM system.7. Collaborate with real estate agents, brokers, and other team members to ensure seamless communication and provide support as needed.8. Identify and escalate potential issues or concerns to the appropriate parties within the organization.9. Stay informed about current real estate market trends, industry regulations, and company policies to provide accurate and reliable information to clients.10. Achieve individual and team performance targets, such as call volume, conversion rates, and customer satisfaction metrics.WhatsApp # &quot;0569261077&quot;Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>English and Arabic (Required)</li></ul>

Explore 1334+ Call center operations manager in Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

1334 call center operations manager jobs IN Abu Dhabi United Arab Emirates

Officer- Customer Service

Officer- Customer Service

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

Customer Service Officer

Call Center Agent

Call Centre Executive - UAEN

Call Center Agent