customer service representative Jobs in Rawalpindi

customer service representative

customer service representative (csr) Jobs in Rawalpindi

customer service representative (csr)

sales manager

assistant manager i.t (call center) Jobs in Rawalpindi

assistant manager i.t (call center)

call center agents – us campaigns (medicare, final expense & obama care) Jobs in Rawalpindi

call center agents – us campaigns (medicare, final expense & obama care)

call center representative

WEBDOC Medical Complex Kahuta

Customer Service Representative (CSR)Position Title: Customer Service Representative (CSR)Department: Customer Support / Call CenterReporting To: Team Lead / SupervisorShift Timing: 9:00 AM to 5:00 PM OR 1:00 PM to 9:00 PMGeneral Duties:<ul><li>Inbound Calls Handling</li></ul>Attend incoming calls from telecom numbers and provide accurate information.Respond to customer queries promptly and professionally.Guide customers regarding available services, packages, and benefits.<ul><li>Insurance Services</li></ul>Provide information to customers regarding insurance products and services.Handle queries related to claims, policy details, and coverage.Record customer interest and forward leads to the concerned department if required.<ul><li>Customer Assistance</li></ul>Listen actively to customer concerns and resolve issues effectively.Maintain politeness and professionalism during all interactions.Escalate unresolved issues to the supervisor/manager.<ul><li>Call Documentation</li></ul>Log all customer interactions in the system (CRM/Database).Ensure correct categorization of calls (service inquiry, insurance inquiry, complaint, etc.).Maintain daily call records and report to the team lead.<ul><li>Service Quality</li></ul>Follow company protocols, scripts, and compliance guidelines.Ensure timely response within defined service levels.Maintain high-quality customer interaction standards.<ul><li>Team Support</li></ul>Coordinate with fellow CSRs and team leads for smooth operations.Participate in training sessions to stay updated on services and policies.Provide feedback for improving customer service processes.&#9989; Key Skills Required:Excellent communication skills (verbal &amp; listening).Patience, empathy, and problem-solving ability.Basic knowledge of telecom and insurance products.Ability to work under pressure and handle high call volume.Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timeApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative

CloudRCM Solutions

Job Summary:We are seeking a proactive and results-driven Customer Service Representative (CSR) with prior call center experience to join our team. In this role, you will be responsible for reaching out to healthcare providers and medical practices to introduce and promote our medical billing and credentialing services. The ideal candidate is persuasive, confident, and able to build strong relationships with potential clients over the phone.Key Responsibilities:<ul><li>Conduct outbound calls to healthcare providers, practice managers, and clinic owners to promote our medical billing and credentialing services.</li><li>Build and maintain a pipeline of prospective clients through consistent outreach efforts.</li><li>Clearly communicate the value and benefits of our services and answer initial inquiries from prospects.</li><li>Schedule meetings or follow-up calls between interested providers and our business development team.</li><li>Maintain accurate records of calls, leads, and customer interactions in the CRM system.</li><li>Follow up on warm leads and respond promptly to inquiries received via phone, email, or online channels.</li><li>Collaborate with the sales and marketing teams to align outreach strategies and campaigns.</li><li>Meet and exceed weekly and monthly outreach and lead generation targets.</li></ul>Required Qualifications:<ul><li>Minimum 1 year of experience in a call center, telemarketing, or customer service role.</li><li>Strong verbal communication and persuasive sales skills.</li><li>Excellent telephone etiquette and active listening abilities.</li><li>Ability to handle rejection and remain motivated in a target-driven environment.</li><li>Basic knowledge of medical billing and credentialing processes (preferred, but not mandatory &mdash; training will be provided).</li><li>Proficiency with CRM systems and basic computer skills (MS Office, email, etc.).</li><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Job Type: Full-timeWork Location: In personExpected Start Date: 26/09/2025

Customer Service Representative (CSR)

RMRSCO (PVT) LTD

Position: Customer Service Representative (CSR) Location: Wallayat Complex Bahria Town Phase 7 , Rawalpindi Salary: 30,000 to 40,000 (Based on Interview) Lunch: From Company Education Requirement: Intermediate Experience: One YearRequirements:<ul><li>Receive inbound calls from clients and provide correct project-related information.</li><li>Maintain a professional and courteous communication style at all times.</li><li>Accurately record caller details and inquiries in the system.</li><li>Ensure prompt follow-up and escalate queries to the concerned department if required.</li><li>Deliver excellent customer experience by addressing all information-related concerns.</li></ul>Skills Required:<ul><li>Strong verbal communication and active listening skills.</li><li>Prior experience in a call center or customer service role will be an advantage.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Proficiency in MS Office and basic computer operations.</li></ul>Benefits:<ul><li>Attractive Salary</li><li>Lunch from company</li></ul>Join our friendly and professional team in a growing organization!Apply now and start your career in a dynamic work environmentApplication Process:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to hr@rmrsco.com..Note: Only shortlisted candidates will be contacted for an interviewJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Work Location: In person

Islamic Institution rehmat ul alameen Complex Gulshan Abad Adyalla Road

Job Title: Customer Services Representative (CSR) Campaign: ACA-Healthcare (Self-Verifier) Timing: Night Shift 06:30 pm TO 4:30 AM Salary Range: 40k-100k/month Plus Bonuses Skills Required: Good English Communication Location: Rani Arcade, Chandni Chowk, Satellite Town, Rwp.Job Description: We are hiring motivated and enthusiastic Customer Service Representatives (CSRs) for our ACA (Affordable Care Act) campaign. The primary role involves generating high-quality leads by engaging potential customers and providing them with information about ACA-related services. Candidates should be persuasive communicators with strong interpersonal skills to ensure positive customer experiences and successful lead generation.Responsibilities:<ul><li>Conduct outbound calls to prospective clients.</li><li>Effectively communicate ACA-related information to potential customers.</li><li>Identify and qualify leads based on set criteria.</li><li>Maintain accurate and up-to-date records of calls and lead statuses.</li><li>Achieve daily and monthly lead generation targets.</li><li>Work collaboratively with team members to meet campaign goals.</li></ul>Requirements:<ul><li>Good English-speaking skills.</li><li>Previous experience in a call center or sales role preferred (but fresh candidates are also encouraged to apply).</li><li>Ability to handle customer inquiries and provide clear, concise information.</li><li>Strong communication and interpersonal skills.</li><li>Goal-oriented with the ability to meet and exceed targets.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based bonuses.</li><li>Opportunity for growth and advancement.</li><li>Friendly and supportive work environment.</li></ul>Note: This is not a home-based job; candidates are required to work from the office located at Rani Arcade, Chandni Chowk, Satellite Town, Rawalpindi.If you are enthusiastic about joining a dynamic team and making a difference in the healthcare industry, we encourage you to apply. Please contact us to schedule an interview. We look forward to welcoming you to our team!Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Self Verifier: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center Customer Service Representative (CSR)

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is seeking an experienced and dynamic Floor Manager to oversee daily operations and lead our front-line teams. The role is ideal for someone with strong leadership skills who can manage people, processes, and performance in a fast-paced BPO environment.Key Responsibilities:<ul><li>Supervise and manage floor operations to ensure smooth workflows.</li><li>Lead and motivate team leaders and agents to achieve KPIs.</li><li>Monitor call quality, productivity, and compliance with company policies.</li><li>Provide real-time coaching and feedback to improve performance.</li><li>Prepare and present daily/weekly performance reports to management.</li><li>Address escalations and resolve operational issues promptly.</li><li>Foster a positive, professional, and collaborative work environment.</li></ul>Candidate Requirements:<ul><li>Proven experience as a Floor Manager, Team Lead, or similar supervisory role in a BPO/call-center environment.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work evening/night shifts .</li><li>Proficiency in MS Office and call-center reporting tools is an advantage.</li></ul>Employee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Structured career progression opportunities.</li><li>Professional mentoring and leadership development.</li><li>Supportive and collaborative workplace culture.</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 6:30 PM &ndash; 05:00 AMCommitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Floor Manager - Call Center Outbound

Lambda Institute

Job Title: Call Center Agent (Sales Focused)Company: Lambda LogisticsSalary: 40,000/PKR - 100,000/PKR MonthlyLocation: On-siteTiming: 5PM - 2AMJob Description:We are seeking a motivated and customer-oriented Call Center Agent with a sales focus to join our team. In this role, you will handle incoming calls, assist customers with inquiries.Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries</li><li>Promote and upsell services to meet sales targets</li><li>Resolve customer complaints and issues in a timely manner</li><li>Maintain detailed records of customer interactions</li></ul>Qualifications:<ul><li>Strong communication and interpersonal skills</li><li>Proven sales experience or ability to meet sales goals</li><li>Ability to work in a fast paced environment</li><li>Proficient in basic computer applications</li></ul>Benefits:<ul><li>Competitive salary with commission opportunities</li><li>Flexible scheduling</li><li>Opportunities for advancement</li></ul>Apply Directly on indeed or send you CV on talhaimi20@gmail.com or Whatsapp 03180840163Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi Adyala Road: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) DISPATCH CENTER

AQ ENTERPRISES(PVT) LTD.

We are hiring male/female for Customer Services Representative.If you haven't been interviewed yet then you are welcome for a walk-in interview, if you fulfil the following requirement criteria:1) Have good communication skills.2) Able to work in Night shifts.WHAT WE OFFER? _ Lucrative Salary_ _ Attractive Title Plans_ _ Daily and Monthly Bonuses_VOICE AGENTS ONLY.Interview Details: Monday-Saturday between 7:30PM- 12:00MYou Can Send Your Resume (WhatsApp 03355913146) or come for the Walk in Interview along with your Resume Address: Office No. 201-A, 2nd Floor, North Star Plaza, above Bank AlFalah &amp; MCB Bank Rehmanabad, Murree Road, RawalpindiJob Type: Full-timeSalary: Rs35,000.00 - Rs100,000 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Job Type: Full-time1- Are you residential 0f Rawalpindi or Islamabad?2-Are you able to do work in night shift?Job Type: Full-timehJob Type: Part-timePay: Rs35,000.00 - Rs100,000.00 per monthJob Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthWork Location: In person

CSRs(Customer Sales Representatives)

Explore 70+ Call center representative in Rawalpindi this September. Find roles across top companies and apply now to boost your career.

70 call center representative jobs IN Rawalpindi

Call Centre Representative

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Call Center Customer Service Representative (CSR)

Floor Manager - Call Center Outbound

Customer Service Representative (CSR) DISPATCH CENTER

CSRs(Customer Sales Representatives)