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assistant manager ( recovery & collection) in banking Jobs in Rawalpindi

assistant manager ( recovery & collection) in banking

assistant manager i.t (call center) Jobs in Rawalpindi

assistant manager i.t (call center)

assistant manager i t call center

Jinglecred Digital Finance Limited

Job DescriptionJinglecred Digital Finance Limited is seeking a highly skilled and proactive Assistant Manager I.T to support and manage the smooth functioning of our call center operations. The ideal candidate will be responsible for ensuring uninterrupted performance of CRM systems, handling troubleshooting issues, managing call center I.T inventory, and providing timely solutions for both software and networking challenges.Key Responsibilities:<ul><li>Manage and maintain the CRM systems used by the call center to ensure seamless operations.</li><li>Provide technical support and handle troubleshooting related to hardware, software, and networking issues.</li><li>Ensure 24/7 uptime and smooth functioning of call center infrastructure.</li><li>Manage I.T inventory related to call center equipment (headsets, systems, routers, etc.).</li><li>Install, configure, and maintain system-related software and applications required for call center operations.</li><li>Monitor and resolve any network-related problems to ensure minimal downtime.</li><li>Develop and implement I.T policies, SOPs, and best practices to improve operational efficiency.</li><li>Collaborate with vendors and internal teams for system upgrades and support.</li><li>Ensure data security and compliance across all systems and processes.</li><li>Train and support call center staff in using I.T systems effectively.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).</li><li>Minimum 3&ndash;5 years of experience in I.T support, preferably in call center or BPO environments.</li><li>Strong knowledge of CRM systems, networking, and troubleshooting.</li><li>Experience in inventory management and vendor coordination.</li><li>Hands-on experience with system-related software installation and maintenance.</li><li>Relevant certifications such as CCNA, MCSE, or equivalent are highly desirable.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Ability to work under pressure and resolve issues in a timely manner.</li><li>Excellent communication skills with a service-oriented approach.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>CCNA: 2 years (Preferred)</li><li>CCNP: 2 years (Preferred)</li><li>Minimum IT Call Center: 2 years (Preferred)</li></ul>Work Location: In person

Assistant Manager I.T (Call Center)

Blu Sky VAS LLC

Job Title: Virtual Assistant (On-Site/Bahria Phase-7 Rawalpindi)Join a Global Team &amp; Elevate Your Career !We are looking for a team of Virtual Assistants to join our office in Spring North Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.Responsibilities:* Fulfill the official assignment provided by the client.* Appointment Scheduling* Customer Query Resolution* Help Desk Management* Data Entry and Database Management* Client handling, Communication &amp; retention* Lead generation (Cold calling &amp; Email campaign)What We&rsquo;re Looking For :* Excellent English Communication Skills (written &amp; spoken)* 1-3 Years of experience in an international BPO/Call center or freelancing as a Virtual Assistant* Confidence &amp; Professionalism when interacting with clients* Team Player with strong time-management and organizational abilitiesOur Projects :Real Estate VA: Transaction Coordination, Lead Generation and Client CommunicationDigital Marketing VA: Email Campaigns, Content Creation and Campaign ManagementSocial Media Marketing VA: Content Scheduling, Audience Engagement and Performance AnalysisSEO VA: Keyword Research, On-Page Optimization and AnalyticsWhy Join Blu Sky VA ?* On-the-Job Training &ndash; We provide comprehensive training to help you excel.* Global Exposure &ndash; Collaborate with an international clientele and diversify your skillset.* Career Growth &amp; Development &ndash; Ongoing opportunities to advance within the company.* Supportive Work Environment &ndash; Be part of a forward-thinking team that values innovation and excellence.Company : Blu Sky (internationally recognized Virtual Assistant Agency)Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.Shift : Night shiftJob Type : Full time &amp; Office basedCampaign : USA (VA-virtual assistant)Job Timing : 08:00pm-05:00amAttractive SalaryOther benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more&hellip;&hellip;Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at DHA-1, Islamabad, and have an international call center or BPO experienceHow to ApplySend your updated CV to : hr@bluskyvas.comJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Assistant (On-Site/Bahria Town Phase-7 Rawalpindi)

Kudostore

Business Development &amp; Operations Manager (Call Center / BPO) - UAE Market SpecialistLocation: Shamsabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a dynamic and ambitious BPO setting up a new, high-potential call center operation. Our focus is on delivering exceptional service to our clients, with a strategic emphasis on the lucrative UAE and Middle Eastern markets. We are building a team of leaders who are ready to grow with us from the ground up.The Role:We are seeking a hands-on and results-driven Business Development &amp; Operations Manager to be the cornerstone of our new venture. This is a unique dual-role opportunity for an entrepreneurial professional who can not only acquire high-value clients from the UAE market but also seamlessly set up and manage the operations to deliver on those contracts. Your existing relationships and experience with Dubai-based campaigns will be crucial to our success.What You&rsquo;ll Do:<ul><li>Business Development:</li><li>Lead the end-to-end business development cycle to acquire call center/BPO projects, specifically targeting clients in the UAE and Middle East.</li><li>Leverage your existing client relationships and industry network to secure new contracts and campaigns.</li><li>Develop and execute tailored sales strategies for the Dubai market, including professional client presentations (virtual/in-person).</li><li>Negotiate contracts and close deals, ensuring profitable and sustainable partnerships.</li><li>Operations Management:</li><li>Take charge of setting up our new 15-20 seat call center, including process design, technology implementation, and team building.</li><li>Manage the entire operations lifecycle: from client onboarding and campaign setup to agent training, quality assurance, and daily performance monitoring.</li><li>Oversee the technical setup and integration of essential tools like cloud telephony (VoIP), dialers, and CRM systems.</li><li>Lead, motivate, and manage a team of call center agents to meet and exceed client KPIs and service level agreements (SLAs).</li><li>Prepare detailed performance reports, analyze metrics, and provide regular updates to clients and senior management.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2-3 years of combined experience in business development and operations within a call center/BPO environment.</li><li>Market Expertise: Must have proven experience handling and acquiring Dubai/UAE-based campaigns. Existing client relationships in the region are a significant advantage.</li><li>Technical Acumen: Strong understanding of call center technologies, including cloud-based dialers, VoIP systems, and CRM integration.</li><li>Leadership &amp; Entrepreneurial Spirit: A natural leader who can build, train, and manage a team. You thrive in a fast-paced, startup environment and are ready to wear multiple hats.</li><li>Communication Skills: Excellent English communication and negotiation skills, with the ability to build trust with international clients.</li><li>Availability: Immediate joiner who is ready to take on a challenge.</li></ul>What We Offer:<ul><li>Attractive Compensation Package: A competitive base salary (can specify a range like PKR 75,000 - 100,000 based on experience) plus high-value commissions and incentives on client acquisition and project profitability.</li><li>Growth Opportunity: Be a founding member and key architect of our growth story with clear opportunities for career advancement as we expand.</li><li>Autonomy &amp; Impact: Enjoy a high degree of autonomy to implement your strategies and make a direct impact on the business.</li><li>Supportive Environment: Work in a supportive, ambitious, and results-oriented team culture.</li></ul>Ready to Build with Us?If you are a strategic thinker with a hands-on approach and a proven track record in the UAE BPO market, we want to hear from you.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO : 2 years (Preferred)</li></ul>Work Location: In person

Business Development & Operations Manager (Call Center / BPO)

Spell Engineering

Location: Murree Rd, Rawalpindi Job Type: Full-TimeJob Overview:We are looking for an experienced HR professional who has previously worked in a Cost Estimation/Construction Estimation company or a Call Center HR role. The ideal candidate will be responsible for managing the complete HR cycle including recruitment, employee relations, payroll, performance management, and compliance. Experience in handling a target-driven, fast-paced environment is essential.Key Responsibilities:<ul><li>Manage end-to-end recruitment for cost estimators, call center staff, and other positions.</li><li>Develop and implement HR policies, procedures, and compliance standards.</li><li>Conduct employee onboarding, training, and orientation programs.</li><li>Handle payroll processing, attendance, and leave management.</li><li>Maintain employee records and HR databases.</li><li>Address employee grievances and resolve conflicts to ensure a healthy work environment.</li><li>Support management with workforce planning, appraisals, and performance evaluations.</li><li>Assist in building a positive organizational culture aligned with company values.</li><li>Ensure compliance with labor laws and company standards.</li><li>Collaborate with management to improve retention, motivation, and employee engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in HR, Business Administration, or related field.</li><li>Proven HR experience in a Cost Estimation / Construction Estimation company or Call Center industry.</li><li>Strong knowledge of recruitment strategies, particularly for technical and sales roles.</li><li>Familiar with HRIS systems, payroll software, and employee performance tools.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Ability to work under pressure in a target-driven, fast-paced environment.</li><li>Strong organizational and multitasking skills.</li></ul>Preferred Skills:<ul><li>Experience with construction/estimation workforce recruitment.</li><li>Experience in high-volume hiring (call center agents or sales staff).</li><li>Knowledge of US labor compliance (a plus if company works with international clients).</li><li>Proficiency in MS Office and HR tools.</li></ul>Job Type: Full-timeWork Location: In person

HR Executive with Experience in Cost Estimation / Call Center

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

AKY Services Pvt. Ltd

P-TECH is Hiring &ndash; Call Center Verifier (Night Shift) Basic Salary: Starting from PKR 60,000/-About the Role: Join P-Tech as a Call Center Verifier and become the voice our clients trust! In this role, you&rsquo;ll be making outbound calls, verifying customer details, answering queries, and ensuring each interaction is smooth and professional. It&rsquo;s a great chance to gain valuable experience and grow your career in customer service and sales.Key Responsibilities:<ul><li>Make outbound calls to verify customer information.</li><li>Listen actively, understand customer needs, and provide accurate responses.</li><li>Record customer interactions properly in the system.</li><li>Recommend or upsell products/services when required.</li><li>Maintain a positive and professional attitude throughout calls.</li></ul>Qualifications:<ul><li>At least 1 year of call center experience.</li><li>High school diploma or equivalent.</li><li>Must be 18 years or older.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening and problem-solving ability.</li><li>Positive mindset with the ability to build rapport quickly.</li><li>Basic computer knowledge and data entry skills.</li></ul>What P-Tech Offers: Competitive salary &amp; benefits Comprehensive training to set you up for success Growth and career advancement opportunities A fast-paced, supportive work environmentApply Now &ndash; Contact HR at 0333 9739861At P-Tech, we value diversity and provide equal opportunities for everyone.Job Type: Full-timePay: Rs60,000.00 - Rs200,000.00 per monthWork Location: In person

Verifier Call Center (Night Shift)

Arazi investments

Win-Win Solutions is a Business Process Outsourcing company located in Rawalpindi, established in 2022 with a vision in delivering exceptional customer service, driving sales, and maintaining customer satisfaction. Emphasise its role as a vital component of the organisation's overall success and its continuous efforts towards improvement and innovation.Role DescriptionThis is a full-time on-site role for a Fresh Call Center Agent. The Fresh Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Agent will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Qualifications<ul><li>Customer Service Representatives and Customer Support skills</li><li>Strong focus on Customer Satisfaction and Customer Service</li><li>Excellent communication and active listening skills</li><li>Ability to multitask and work under pressure</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : 0341-6937069 Address : D-172, D-Block, 6th road, Satellite Town, RawalpindiNOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (06:00 PM TO 04:00 AM)Job Types: Full-time, FresherPay: From Rs35,000.00 per monthWork Location: In person

Fresh Call Center Agents

Explore 119+ Assistant manager i t call center in Rawalpindi this September. Find roles across top companies and apply now to boost your career.