account manager

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 
 Responsibilities:
 
 
 
 
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 Understanding of retail landscape and category mix
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 Acquire new clients with healthy commercials in their respective zones.
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 Function as the main contact person for the city-wide Client Accounts.
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 Development and maintenance of strong and trustworthy relationships with all Accounts in the portfolio.
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 Analysis and identification of upcoming needs and opportunities.
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 Negotiate contracts and close agreements to maximize profits.
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 Responsible for MoM Growth of all assigned Accounts.
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 Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
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 Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
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 Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
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 Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
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 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
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 Additional tasks/projects as they arise.
 
 
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 Requirements
 
 
 
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 Bachelor's Degree in Business Administration or relevant.
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 You have a good understanding of the retail landscape of Pakistan.
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 Has an acute sense of responsibility and can take full ownership of the function.
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 You have at least 2 - 3 years&rsquo; experience in the relevant field.
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 You are process-oriented and data-driven
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 Experience with Microsoft Office, especially Excel, or Google equivalents
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 Your knowledge of the internet and e-commerce sector is solid
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 You are driven and ambitious.
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 You are very proactive and could lead independent projects.
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 Has the ability to perform root cause analysis and build process flows.
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 You&rsquo;re very detail oriented and pay attention to all the steps in the process.
 
 
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 </ul>
 
 
 A little About Us:
 
 
 
 
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 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
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 We love people who can develop things from scratch, own them and then work on improving them.
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 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
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 </ul>
</div>

Account Manager - Shops

Navigator HR Consulting Solutions

<div>
 
 Job Title:
 
 Assistant Manager &ndash; Customer Success
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Bahria Town Phase 4, Rawalpindi
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Working Hours:
 
 6:00 PM &ndash; 2:30 AM
 
 
 
 Schedule:
 
 Alternating Saturdays
 
 
 
 Salary:
 
 PKR
 
 180,000 &ndash; 200,000 per month
 
 
 
 
 Transport:
 
 Company-Provided
 
 
 
 Gender Requirement:
 
 Female Candidates Only
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 results-driven Assistant Manager &ndash; Customer Success
 
 to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in
 
 customer success, client relationship management, team leadership, and operations management
 
 .
 
 
 You will play a key role in ensuring
 
 customer satisfaction, retention, and operational efficiency
 
 , while driving team accountability, structured processes, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with clients to ensure customer satisfaction and retention
 </li>
 <li>
 Proactively identify service risks, red flags, and escalation points
 </li>
 <li>
 Handle customer escalations and critical conversations professionally
 
 
 
 </li>
 </ul>
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Supervise day-to-day activities of the Customer Success team
 </li>
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 Ensure team accountability, responsiveness, and service quality
 </li>
 <li>
 Coach and mentor team members on communication, ownership, and professionalism
 </li>
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 Support performance evaluations, onboarding, and team development
 
 
 
 </li>
 </ul>
 
 Operations &amp; Process Management
 
 
 
 <ul>
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 Ensure accurate maintenance of:
 </li>
 <ul>
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 Customer health updates
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 Meeting minutes
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 Action trackers
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 Internal notes and documentation
 
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 </ul>
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 Monitor adherence to service standards, processes, and KPIs
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 Drive process improvements to enhance efficiency and consistency
 
 
 </li>
 </ul>
 
 Coordination &amp; Execution
 
 
 
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 Collaborate with internal teams to ensure timely issue resolution
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 Maintain strong follow-up on pending tasks, action items, and commitments
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 Ensure smooth execution of customer-facing operations
 
 
 
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 </ul>
 
 Required Skills &amp; Competencies
 
 
 
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 Strong team management and leadership skills
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 Excellent customer relationship management and communication
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 Ability to handle escalations and high-pressure situations
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 Strong organizational skills and attention to detail
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 Proficiency in reporting, tracking, and process monitoring
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 High level of ownership, accountability, and follow-through
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 Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
 
 
 
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 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
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 Bachelor's degree in Business Administration, Management, Communications, or related field
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 5&ndash;7 years of experience in:
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 <ul>
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 Customer Success
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 Client Services
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 Account Management
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 Operations
 
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 </ul>
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 Proven experience in team leadership and service delivery management
 
 
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 </ul>
 
 Performance Metrics (KPIs)
 
 
 
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 Customer satisfaction and retention rates
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 Reduction in service risks and escalations
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 Team performance, accountability, and communication quality
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 Accuracy in reporting, documentation, and tracking systems
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 Contribution to process improvement and operational excellence
 
 
 
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 </ul>
 
 What We Offer
 
 
 
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 Competitive salary: PKR 180K &ndash; 200K
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 Company-provided transport
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 Professional and structured work environment
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 Leadership role with career growth opportunities
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 Exposure to high-impact customer success operations
 
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 </ul>
</div>

Assistant Manager – Customer Success (Female)

Tweety Four 7

Job Title: Assistant Manager &ndash; Customer Success Department: Customer Success Location: Bahria Town Phase 4, Rawalpindi Job Type: Full-Time | Onsite Working Hours: 6:00 PM &ndash; 2:30 AM Schedule: Alternating Saturdays Salary: PKR 180,000 &ndash; 200,000 per month Transport: Company-Provided Gender Requirement: Female Candidates OnlyJob OverviewWe are hiring a results-driven Assistant Manager &ndash; Customer Success to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in customer success, client relationship management, team leadership, and operations management.You will play a key role in ensuring customer satisfaction, retention, and operational efficiency, while driving team accountability, structured processes, and continuous improvement.Key ResponsibilitiesCustomer Success &amp; Relationship Management<ul><li>Build and maintain strong relationships with clients to ensure customer satisfaction and retention</li><li>Proactively identify service risks, red flags, and escalation points</li><li>Handle customer escalations and critical conversations professionally</li></ul>Team Management &amp; Leadership<ul><li>Supervise day-to-day activities of the Customer Success team</li><li>Ensure team accountability, responsiveness, and service quality</li><li>Coach and mentor team members on communication, ownership, and professionalism</li><li>Support performance evaluations, onboarding, and team development</li></ul>Operations &amp; Process Management<ul><li>Ensure accurate maintenance of:</li><li>Customer health updates</li><li>Meeting minutes</li><li>Action trackers</li><li>Internal notes and documentation</li><li>Monitor adherence to service standards, processes, and KPIs</li><li>Drive process improvements to enhance efficiency and consistency</li></ul>Coordination &amp; Execution<ul><li>Collaborate with internal teams to ensure timely issue resolution</li><li>Maintain strong follow-up on pending tasks, action items, and commitments</li><li>Ensure smooth execution of customer-facing operations</li></ul>Required Skills &amp; Competencies<ul><li>Strong team management and leadership skills</li><li>Excellent customer relationship management and communication</li><li>Ability to handle escalations and high-pressure situations</li><li>Strong organizational skills and attention to detail</li><li>Proficiency in reporting, tracking, and process monitoring</li><li>High level of ownership, accountability, and follow-through</li><li>Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Management, Communications, or related field</li><li>5&ndash;7 years of experience in:</li><li>Customer Success</li><li>Client Services</li><li>Account Management</li><li>Operations</li><li>Proven experience in team leadership and service delivery management</li></ul>Performance Metrics (KPIs)<ul><li>Customer satisfaction and retention rates</li><li>Reduction in service risks and escalations</li><li>Team performance, accountability, and communication quality</li><li>Accuracy in reporting, documentation, and tracking systems</li><li>Contribution to process improvement and operational excellence</li></ul>What We Offer<ul><li>Competitive salary: PKR 180K &ndash; 200K</li><li>Company-provided transport</li><li>Professional and structured work environment</li><li>Leadership role with career growth opportunities</li><li>Exposure to high-impact customer success operations</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

Bak Solutions

About Us Bak Freight is a North America-focused logistics company providing freight forwarding, brokerage, and last-mile solutions. We work with importers, retailers, and manufacturers across the United States and Canada.We are expanding our international sales team and looking for driven individuals who want to build a career in high-value B2B logistics sales.Priority Hiring Priority will be given to candidates who can bring:<ul><li>Existing shipper accounts</li><li>Freight opportunities</li><li>Relationships with US or Canadian businesses</li></ul>Additional compensation and incentives are available for candidates who bring active business.Role Overview This role focuses on generating and qualifying new business opportunities with companies in the US and Canada.You will be speaking directly with:<ul><li>Importers</li><li>Distributors</li><li>Retailers</li><li>Logistics decision-makers</li></ul>This is not a typical call center role. It is a performance-driven B2B sales position.Key Responsibilities<ul><li>Prospect and identify potential clients in the US and Canada</li><li>Conduct outbound cold calls and email outreach</li><li>Develop and manage shipper relationships</li><li>Qualify freight opportunities and client needs</li><li>Schedule meetings for the senior sales/closing team</li><li>Maintain pipeline and activity in CRM</li><li>Follow up consistently with prospects</li></ul>Requirements<ul><li>Strong spoken and written English (mandatory)</li><li>Experience in sales, lead generation, or cold calling</li><li>Confident speaking with US/Canada clients</li><li>Ability to handle rejection and stay consistent</li><li>Self-motivated and target-driven</li></ul>Preferred:<ul><li>Experience in freight forwarding, logistics, or brokerage</li><li>Familiarity with US/Canada shipping lanes</li><li>Existing shipper contacts or book of business</li></ul>Compensation<ul><li>Base + Uncapped performance bonuses:</li><li>Per qualified meeting booked</li><li>Additional incentives for closed deals</li></ul>For candidates bringing existing customers:<ul><li>Higher commission structure</li><li>Immediate revenue-sharing incentives</li><li>Customized compensation based on portfolio</li></ul>Why Join Us<ul><li>Work with US and Canadian clients</li><li>Learn high-value B2B logistics sales</li><li>Clear path to Account Manager or closer roles</li><li>High earning potential based on performance</li><li>Long-term growth opportunity</li></ul>Working Hours Evening or night shift aligned with North American time zonesApplication Process Please submit:<ul><li>Your resume</li><li>Your contact details</li></ul>Job Type: Full-time Work Location: On-site (Rawalpindi)Application Question(s):<ul><li>How comfortable are you speaking with US or Canadian clients on the phone?</li><li>Have you ever done cold calling or sales before? If yes, briefly describe your experience.</li><li>Do you have any existing contacts or relationships with businesses that may need shipping or logistics services? If yes, explain.</li></ul>Experience:<ul><li>Freight Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Business Development Executive - Freight Brokerage (US & Canada Market)

Location: Onsite (Full-Time), IslamabadTHIS IS NOT A REMOTE ROLE!! ONLY APPLY IF YOU HAVE GENUINE WALMART MARKETPLACE EXPERIENCE, ALL OTHER RESUMES WON'T BE CONSIDEREDJob OverviewWe are seeking a results-driven Walmart Marketplace Expert to manage and scale our presence on Walmart Seller Center in the U.S. The ideal candidate will have hands-on experience in listing optimization, PPC management, and account health while driving sales growth and profitability.Key Responsibilities<ul><li>Manage end-to-end operations of Walmart Seller Center accounts</li><li>Create, optimize, and maintain product listings (titles, descriptions, keywords, images)</li><li>Conduct keyword research and implement Walmart SEO best practices</li><li>Plan, execute, and optimize Walmart Ads (Sponsored Products) to improve ROAS</li><li>Monitor and improve product rankings, visibility, and conversion rates</li><li>Handle listing issues such as suppressed/unpublished items and account warnings</li><li>Manage inventory, pricing, and order fulfillment (including WFS if applicable)</li><li>Track performance metrics (CTR, conversion rate, ROAS, etc.) and generate reports</li><li>Ensure account health and compliance with Walmart policies</li><li>Analyze competitors and implement strategies to scale sales</li><li>Coordinate with internal teams (operations, logistics, marketing)</li></ul>Requirements &amp; Qualifications<ul><li>1&ndash;3+ years of experience managing Walmart Marketplace accounts</li><li>Strong knowledge of Walmart Seller Center &amp; listing structure</li><li>Experience with Walmart PPC / Advertising campaigns</li><li>Understanding of Walmart Fulfillment Services (WFS) preferred</li><li>Familiarity with eCommerce KPIs (conversion rate, ROAS, margins)</li><li>Strong analytical and problem-solving skills</li><li>Experience with bulk uploads, spec sheets, and listing troubleshooting is a plus</li><li>Excellent communication and organizational skills</li></ul>Preferred Skills<ul><li>Experience with US marketplace (highly preferred)</li><li>Experience with product research and competitor analysis</li><li>Ability to manage multiple accounts/products simultaneously</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs180,000.00 per monthWork Location: In person

Walmart Marketplace Expert

Zong 5G

<div>
 
 
 Department &amp; Function:
 
 Govt. &amp; Corporate Sales North
 
 
 
 Position:
 
 Business Relationship Manager - Chinese Accounts
 
 
 
 Location:
 
 Rawalpindi
 
 
 
 Reporting to:
 
 Regional Head Sales &amp; Service &ndash; Rawalpindi
 
 
 
 Job Type:
 
 Permanent
 
 
 
 
 
 
 Job Purpose:
 
 
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 Establish, maintain, and develop the company&rsquo;s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction
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 Provide sales &amp; after-sales services to Chinese-origin companies &amp; Chinese nationals
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 Grow &amp; retain the assigned Corporate Portfolio of Chinese customers
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 </ul>
 
 Job Responsibilities:
 
 
 
 Sales Management:
 
 
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 Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
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 Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
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 Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
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 Bringing revenue-generating customers on board.
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 Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service
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 </ul>
 
 
 New Business Development:
 
 
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 Meeting monthly sales targets as approved by Management.
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 Exploring and driving new growth venues through existing client base. Build new business relationships. Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
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 </ul>
 
 
 Revenue
 
 :
 
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 Revenue assurance as per management-assigned targets.
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 Taking steps to enhance the existing clientage revenue as well as from prospective clients.
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 </ul>
 
 
 Customer Retention/Churn:
 
 
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 To keep a regular track of corporate activation/disconnections along with reasons.
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 Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
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 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
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 Must have Bachelors Degree/ Equivalent, preferably BS Telecom or BS Computer Science
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
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 Preferably 3 to 4 years of relevant work experience
 </li>
 </ul>
 
 Skills &ndash; Generic:
 
 <ul>
 <li>
 Relationship Building
 </li>
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 Interpersonal Skills
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 Negotiation Skills
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 Team Player
 </li>
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 Leadership Skills
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 Presentation Skills
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 </ul>
 
 Skills &ndash; Job Specific:
 
 <ul>
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 Dynamic and motivated to up-speed B2B Enterprise Solutions, Mobile Data &amp; GSM business in the Chinese Segment, including CPEC
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 Must have excellent market orientation and strong rapport in the Chinese Corporate Sector
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 Information and understanding of CPEC Projects
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 The candidate must be specialized in Portfolio Management &amp; Collection
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 Relationship building at the cross-functional level with the Chinese Corporate Segment &amp; Internal teams
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 Command on MS Office
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 Fluent in Chinese Language
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 </ul>
</div>

Business Relationship Manager - Chinese Accounts

Quaid Technologies

Quaid Technologies&rsquo; sister company, Trend Waves Solutions, is looking for a highly driven and experienced eBay Operations Manager to oversee and scale its eBay marketplace operations. The ideal candidate will be responsible for driving revenue growth, enhancing product visibility, optimizing listings, and ensuring smooth day-to-day account management while maintaining high performance standards.Key Responsibilities:<ul><li>Manage and supervise the daily operations of the eBay store</li><li>Create, optimize, and maintain product listings, including titles, descriptions, images, SEO, and pricing strategies</li><li>Monitor product performance, rankings, and sales trends to identify growth opportunities</li><li>Handle order processing, returns, and customer inquiries in a timely and professional manner</li><li>Manage inventory levels and coordinate with suppliers or warehouse teams to ensure stock availability</li><li>Analyze sales data and prepare performance reports with actionable insights</li><li>Develop and implement strategies to improve sales, visibility, and conversion rates</li><li>Ensure full compliance with eBay policies, guidelines, and best practices</li><li>Plan and execute promotions, discounts, and sales campaigns</li><li>Monitor account health, customer feedback, and key performance metrics</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>3&ndash;4 years of hands-on experience managing eBay stores or accounts</li><li>Strong knowledge of eBay algorithms, SEO, and listing optimization techniques</li><li>Experience with product research and competitor analysis tools</li><li>Proficiency in MS Excel and reporting tools</li><li>Strong analytical thinking and problem-solving skills</li><li>Excellent communication and organizational abilities</li></ul>Preferred Skills:<ul><li>Experience managing multiple marketplaces (e.g., Amazon, Shopify)</li><li>Understanding of dropshipping or wholesale business models</li><li>Familiarity with tools such as Terapeak, Zik Analytics, or similar platforms</li><li>Ability to manage and scale multiple product categories</li></ul>What We Offer:<ul><li>Competitive salary with an attractive commission structure</li><li>Performance-driven growth and career advancement opportunities</li><li>A dynamic, collaborative, and fast-paced work environment</li></ul>Location: Rawalpindi &ndash; Onsite Salary Range: PKR 80,000 &ndash; 150,000 + Commission Experience Required: 3&ndash;4 YearsJob Type: Full-timeWork Location: In person

eCommerce Operations Manager

Explore 64+ Account manager in Rawalpindi this April. Find roles across top companies and apply now to boost your career.

64 account manager jobs In Rawalpindi

Account Manager - Shops

Assistant Manager – Customer Success (Female)

Assistant Manager – Customer Success (Female)

Business Development Executive - Freight Brokerage (US & Canada Market)

Walmart Marketplace Expert

Business Relationship Manager - Chinese Accounts

eCommerce Operations Manager