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operations manager

Ittefaq Corporation

Job SummaryThe Operations Manager is responsible for overseeing the smooth functioning of retail stores, ensuring adherence to company policies, operational efficiency, and excellent customer service standards. This role involves supervising daily store operations, managing staff performance, ensuring proper store opening and closure, overseeing cleaning and maintenance activities, and monitoring cash handling and expense control.Key ResponsibilitiesStore Operations<ul><li>Supervise day-to-day branch activities to ensure smooth and efficient store operations.</li><li>Oversee store opening and closing procedures, ensuring compliance with security and operational protocols.</li><li>Ensure stores maintain high standards of cleanliness, safety, and overall presentation.</li><li>Monitor stock availability, coordinate replenishments, and reduce stock variances.</li><li>Handle escalated customer service issues promptly and professionally.</li></ul>Financial &amp; Cash Handling<ul><li>Supervise cash handling, daily reconciliations, and safe deposits.</li><li>Monitor store expenses, utility bills, and petty cash to ensure cost efficiency.</li><li>Prepare and review financial/operational reports and submit to management.</li></ul>Staff Management<ul><li>Manage and guide store supervisors, sales staff, and cleaning teams.</li><li>Organize duty rosters, shift allocations, and ensure adequate staffing at all times.</li><li>Train and coach staff to maintain service quality and operational standards.</li><li>Conduct regular performance evaluations and recommend improvements.</li></ul>Compliance &amp; Standards<ul><li>Ensure adherence to company policies, operational guidelines, and compliance standards.</li><li>Implement safety and security protocols across stores.</li><li>Support implementation of promotional campaigns, events, and seasonal activities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field.</li><li>3&ndash;5 years of experience in retail operations or multi-store management.</li><li>Strong leadership and people management skills.</li><li>Solid knowledge of retail operations, cash handling, and expense management.</li><li>Excellent organizational, analytical, and problem-solving abilities.</li><li>Flexibility to travel between branches as needed.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Development</li><li>Operational Excellence</li><li>Financial &amp; Cash Management</li><li>Customer-Centric Approach</li><li>Attention to Detail</li><li>Problem Solving &amp; Decision Making</li><li>Adaptability</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Operations Manager

lemacon

We&rsquo;re looking for a Digital Marketing Operations Manager to help keep our agency running smoothly and effectively. You&rsquo;ll be the person who makes sure our projects, people, and processes line up so campaigns are delivered on time, budgets stay on track, and clients see results.What you&rsquo;ll do<ul><li>Oversee day-to-day operations across multiple client accounts</li><li>Coordinate between strategy, creative, and media teams to keep projects moving</li><li>Track campaign performance, budgets, and resources to ensure efficiency</li><li>Identify bottlenecks and improve workflows so the team can focus on great work</li><li>Manage reporting processes and deliverables for clients</li><li>Support leadership with forecasting, planning, and agency growth initiatives</li></ul>What we&rsquo;re looking for<ul><li>Experience managing operations in a digital marketing or creative agency</li><li>Strong understanding of digital marketing channels (paid media, SEO, content, social, email)</li><li>Proven ability to manage budgets, timelines, and resources across multiple projects</li><li>Excellent organizational and communication skills</li><li>A problem solver who thrives in a fast-paced environment</li><li>Comfortable with project management tools and analytics platforms</li></ul>Why join us<ul><li>A collaborative, creative team that values both results and work-life balance</li><li>The chance to shape how our agency scales and improves its operations</li><li>Exposure to diverse clients and industries</li><li>Competitive salary, benefits, and opportunities to grow</li></ul>If you&rsquo;re someone who loves the structure behind the creativity and knows how to keep an agency humming, we&rsquo;d love to hear from you.Job Type: Full-timeWork Location: In person

Digital Marketing Agency Operations Manager

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is seeking an experienced and dynamic Floor Manager to oversee daily operations and lead our front-line teams. The role is ideal for someone with strong leadership skills who can manage people, processes, and performance in a fast-paced BPO environment.Key Responsibilities:<ul><li>Supervise and manage floor operations to ensure smooth workflows.</li><li>Lead and motivate team leaders and agents to achieve KPIs.</li><li>Monitor call quality, productivity, and compliance with company policies.</li><li>Provide real-time coaching and feedback to improve performance.</li><li>Prepare and present daily/weekly performance reports to management.</li><li>Address escalations and resolve operational issues promptly.</li><li>Foster a positive, professional, and collaborative work environment.</li></ul>Candidate Requirements:<ul><li>Proven experience as a Floor Manager, Team Lead, or similar supervisory role in a BPO/call-center environment.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work evening/night shifts .</li><li>Proficiency in MS Office and call-center reporting tools is an advantage.</li></ul>Employee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Structured career progression opportunities.</li><li>Professional mentoring and leadership development.</li><li>Supportive and collaborative workplace culture.</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 6:30 PM &ndash; 05:00 AMCommitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Floor Manager - Call Center Outbound

DP World

<div>
 
 
 
 Job Title
 
 
 
 
 Manager Warehouse
 
 
 
 
 
 
 
 Job Location
 
 
 
 
 Harraka, Chakbeli Road, Rawat, Rawalpindi
 
 
 
 
 
 
 
 Job Brief
 
 
 
 
 We are seeking an experienced and detail-oriented Warehouse Manager for our newly formed joint venture DP World NLC Logistics. The position is responsible to oversee and coordinate the daily warehousing activities. The ideal candidate will manage inventory, optimize logistics processes, lead a warehouse team, and ensure the safe and efficient receipt, storage, and dispatch of goods.
 
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Oversee warehouse operations, team management, and inventory control.
 </li>
 <li>
 Plan, organize, and manage overall warehouse operations, ensuring efficiency and fulfilment of customer requirements.
 </li>
 <li>
 Managing warehouse operations based in operational KPI and cost budget.
 </li>
 <li>
 Monitor and review monthly scorecards and KPIs, ensuring performance meets targets.
 </li>
 <li>
 Manage overall headcount including direct labor, and temporary labor.
 </li>
 <li>
 Ensure optimal utilization of space and resources
 </li>
 <li>
 Ensure adherence to SOPs and improve safety, security, environmental, and quality standards through inspections.
 </li>
 <li>
 Manage stock control, including receipt, storage, retrieval, and timely delivery of goods.
 </li>
 <li>
 Identify training needs and ensure a safe working environment for all operational staff.
 </li>
 <li>
 Liaise with customers, stakeholders and internal departments to ensure smooth operations.
 </li>
 <li>
 Ensure strict implementation of customer SOPs, quality protocols, and operational guidelines.
 </li>
 <li>
 Continuously review and update internal procedures to align with customer requirements and industry best practices.
 </li>
 <li>
 Prepare for and lead customer, third-party, and internal audits.
 </li>
 <li>
 Ensure audit readiness at all times by maintaining operational discipline and record accuracy.
 </li>
 <li>
 Drive zero non-conformities (NC) target across all functions.
 </li>
 <li>
 Prepare periodic reports of inventory, daily operations, including inbound and outbound operations and as per customer and management requirement.
 </li>
 <li>
 Enforce adherence to QHSE standards in warehouse activities.
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or related field.
 </li>
 <li>
 8-10 years of experience in similar position
 </li>
 </ul>
 
 
 
 
 
 
 Skills / Competencies
 
 
 
 <ul>
 <li>
 Customer centricity
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Interpersonal &amp; Communication
 </li>
 <li>
 Planning and organizing
 </li>
 <li>
 Positive team-player attitude
 </li>
 <li>
 Possesses exceptional work ethic, energy, and drive
 </li>
 <li>
 Team Management
 </li>
 <li>
 Strong knowledge of WMS, ERP systems, and documentation protocols.
 </li>
 </ul>
</div>

Warehouse Manager

<div>
 
 
 
 Job Title
 
 
 
 
 Assistant Manager - Warehouse Operations
 
 
 
 
 
 
 
 Job Location
 
 
 
 
 Harraka, Chakbeli Road, Rawat, Rawalpindi
 
 
 
 
 
 
 
 Job Brief
 
 
 
 
 We are looking for a reliable and detail-oriented
 
 Assistant Manager &ndash; Warehouse Operations
 
 for our newly formed joint venture DP World NLC Logistics. The position is responsible to supervise and manager the execution of daily warehouse activities while ensuring strict compliance with customer requirements service quality, safety standards, and warehouse SOPs.
 
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Supervise daily warehouse activities including inbound, storage, order fulfilment, dispatch, and returns in line with set standards.
 </li>
 <li>
 Ensure all operations are conducted in line with individual customer SOPs and service level agreements (SLAs).
 </li>
 <li>
 Support the planning and coordination of manpower, equipment, and space to ensure efficient operations across clients.
 </li>
 <li>
 Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading &amp; transferring;
 </li>
 <li>
 Ensure accuracy in documentation and data entry into WMS.
 </li>
 <li>
 Ensure operations are conducted as per the standard operating procedure SOP&rsquo;s
 </li>
 <li>
 Act as an operational point of contact for multiple clients, addressing their day-to-day service and compliance-related queries.
 </li>
 <li>
 Collaborate with client representatives during operational reviews and audits.
 </li>
 <li>
 Employee roster management to ensure appropriate staff deputation.
 </li>
 <li>
 Managing third party staff and labor deputed in the warehouse.
 </li>
 <li>
 Identify training needs for all operational staff and arrange trainings.
 </li>
 <li>
 Provide coaching, training and feedback to team members and identify performance opportunities.
 </li>
 <li>
 Prepare periodic reports of monthly scorecards and KPI&rsquo;s for management review
 </li>
 <li>
 Maintain appropriate appearance/cleanliness in all locations (GMP compliance).
 </li>
 <li>
 Ensure proper hygiene and sanitization in warehouse.
 </li>
 <li>
 Ensure safe workplace and working environment for all operational staff.
 </li>
 <li>
 Ensure employee participate in creating safe work environment.
 </li>
 <li>
 Ensure compliance of all applicable QHSE requirements is met.
 </li>
 <li>
 Meeting all QHSE KPI&rsquo;s.
 </li>
 <li>
 Shifts management and sanction leaves.
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification
 
 
 
 <ul>
 <li>
 Graduate in Logistics, Supply Chain, or related discipline
 </li>
 <li>
 4-5 years of relevant experience
 </li>
 </ul>
 
 
 
 
 
 
 Skills / Competencies
 
 
 
 <ul>
 <li>
 Strong understanding of warehouse SOPs, inventory processes, and compliance protocols.
 </li>
 <li>
 Demonstrate confidence and influence in leading team to achieve productivity goals.
 </li>
 <li>
 Ability to provide training and development.
 </li>
 <li>
 Provides excellent role model, peer leadership and positive influence to fellow team members.
 </li>
 <li>
 Positive team-player attitude.
 </li>
 <li>
 Possess exceptional work ethic, energy and drive.
 </li>
 <li>
 Knowledge of WMS and MS Office.
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 </ul>
</div>

Assistant Warehouse Manager

<div>
 
 
 
 Job Title
 
 
 
 
 Assistant Manager - Admin. &amp; Support
 
 
 
 
 
 
 
 Location
 
 
 
 
 Harraka, Chakbeli Road, Rawat, Rawalpindi
 
 
 
 
 
 
 
 Job Brief
 
 
 
 
 We are seeking a responsible and organized
 
 Assistant Manager &ndash; Admin &amp; Support
 
 for the warehouse of our newly formed joint venture DP World NLC Logistics. The role is responsible to manage the administrative function and provide support for HR Operations. The ideal candidate should be experienced, people-oriented, able to work in a fast-paced with hands-on experience of administrative management of warehouse utilities, vendor coordination, general administrative services and compliance of set standards.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily administrative operations to ensure smooth facility management.
 </li>
 <li>
 Support HR in managing HR operational activities on-site as a focal person.
 </li>
 <li>
 Ensure up to date inventory management of office and facility supplies.
 </li>
 <li>
 Maintain accurate documentation and administrative records.
 </li>
 <li>
 Supervise janitorial and housekeeping staff to maintain cleanliness and hygiene standards.
 </li>
 <li>
 Ensure regular upkeep of warehouse facilities, utilities, and office areas
 </li>
 <li>
 Maintain records for office assets, keys and ID cards, issued to staff.
 </li>
 <li>
 Submit relevant vendor invoices and coordinate with finance for timely payment.
 </li>
 <li>
 Coordinate and conduct joining formalities and orientation for new employees.
 </li>
 <li>
 Coordinate with head office team over any attendance and leave records related discrepancies of employees, ensuring accuracy and compliance with company policies.
 </li>
 <li>
 Maintain and update employee documentation and personnel files.
 </li>
 <li>
 Address and resolve day-to-day employee queries related to admin and HR.
 </li>
 <li>
 Ensure proper coordination and communication across departments.
 </li>
 <li>
 Prepare and submit periodic reports on admin activities, expenses, and facility issues.
 </li>
 <li>
 Escalate facility or HR-related issues to the concerned department for resolution.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4 years of relevant HR/Admin experience
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Basic understanding of HR and office administration functions
 </li>
 </ul>
</div>

Assistant Manager Administration

Kaizen Global (smc) pvt ltd

About the RoleWe are looking for a Project Manager to oversee our growing SEO team. The ideal candidate is not required to be a technical SEO expert but must have strong project management, organization, and people management skills. You will ensure smooth workflow, timely delivery of projects, and full transparency across the team.You will work closely with our Technical SEO Lead (who owns strategy and quality) to make sure all client projects are executed on time and meet expected standardsKey Responsibilities:<ul><li>Plan, assign, and track daily/weekly tasks for SEO team members (writers, off-site SEOs, technical SEOs, designer).</li><li>Monitor project timelines, deliverables, and team productivity to ensure on-time delivery.</li><li>Act as the main point of accountability for deadlines, workload management, and reporting to agency leadership.</li><li>Maintain and update project management tools (e.g., Asana, Trello, ClickUp, Jira).</li><li>Generate weekly reports on task progress, deadlines, and KPIs (e.g., number of articles, links, audits completed).</li><li>Identify workload gaps (e.g., underutilized team members) and redistribute tasks when needed.</li><li>Coordinate with the Technical SEO Lead to clarify scope, strategy, or task requirements.</li><li>Flag risks, delays, or bottlenecks early and propose solutions.</li><li>Facilitate communication between team members, technical lead, and company leadership.</li></ul>Requirements<ul><li>1+ year experience in project management, delivery coordination, or operations, preferably in a digital agency.</li><li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li><li>Proficiency with project management tools (Asana, Trello, Jira, or similar).</li><li>Excellent communication and people management skills.</li><li>Strong problem-solving ability and proactive approach.</li><li>Knowledge of SEO/digital marketing (basic awareness) is a plus, but not mandatory.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthExperience:<ul><li>Project Manager SEO &amp; Digital Marketing : 1 year (Required)</li></ul>Work Location: In person

Project Manager – SEO & Digital Marketing

Explore 172+ Operations manager in Rawalpindi this September. Find roles across top companies and apply now to boost your career.