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operations supervisor (male / female) Jobs in Rawalpindi

operations supervisor (male / female)

operations manager

The Inventor Solutions

At The Inventor Solutions, we are scaling rapidly in the US healthcare outsourcing space, managing multiple dental and medical billing clients across the United States.We are looking for a high-impact Operations Manager who can take ownership of delivery, drive operational excellence, and build a strong, process-driven team.This role is not about supervision it is about ownership, accountability, and scale.Key Responsibilities<ul><li>Lead and manage end-to-end RCM operations (Dental &amp; Medical Billing)</li><li>Oversee teams handling:</li><li>Insurance Verification</li><li>Charge Entry</li><li>Claims Submission</li><li>AR Follow-ups</li><li>Ensure high accuracy and QA standards across all client deliverables</li><li>Build and implement SOPs, KPIs, and performance dashboards</li><li>Identify operational gaps and drive process improvements</li><li>Manage and mentor Team Leads and QA personnel</li><li>Act as the primary escalation point for critical client issues</li><li>Ensure adherence to client SLAs and turnaround times</li><li>Collaborate with Sales &amp; Client Success teams for onboarding new clients</li><li>Drive productivity, efficiency, and team accountability</li></ul>What We&rsquo;re Looking For<ul><li>6-7+ years of experience in Healthcare RCM / Dental Billing Operations</li><li>Proven experience managing teams of 15&ndash;50+ resources</li><li>Strong understanding of:</li><li>US Insurance workflows</li><li>Claims lifecycle</li><li>Denial management</li><li>Experience in building or managing QA frameworks</li><li>Strong leadership and decision-making ability</li><li>Excellent communication skills (written &amp; verbal)</li><li>Ability to work in a fast-paced, night-shift environment</li></ul>Preferred (Bonus)<ul><li>Experience working with US-based clients</li><li>Exposure to process automation or workflow tools</li><li>Prior experience in scaling operations in a startup environment</li></ul>Compensation &amp; Benefits<ul><li>Competitive market salary (based on experience)</li><li>Performance-based growth and incentives</li><li>Fast-track career progression into Senior Operations / Leadership roles</li><li>Opportunity to work directly with US healthcare clients</li></ul>Work Details<ul><li>Location: On-site (Rawalpindi/Islamabad)</li><li>Shift: Night Shift (US Hours)</li><li>Department: Operations/Healthcare RCM</li></ul>Why Join Us<ul><li>Be part of a rapidly growing healthcare outsourcing company</li><li>Work in a high-growth environment with real ownership</li><li>Build and lead teams at scale</li><li>Direct exposure to international clients and processes</li></ul>Work Location: In person

Operations Manager

PakWheels.com

<div>
 As an Assistant Operations Manager, you&rsquo;ll be at the forefront of optimizing our operations, leading field teams, and ensuring seamless service delivery as we continue to drive growth and transform the automotive sector in Pakistan. Be a key part of this exciting revolution!
 
 
 
 Job Responsibility
 
 
 
 <ul>
 <li>
 Manage multiple teams of technicians/engineers in field
 </li>
 <li>
 Motivate team members to achieve better performance
 </li>
 <li>
 Review team member performance and provide timely feedback
 </li>
 <li>
 Monitor on field team performance &amp; keep a strict check
 </li>
 <li>
 Building relationship with car dealers
 </li>
 <li>
 Ensure Customer satisfaction
 </li>
 <li>
 Provide reports to data entry team and make sure all cars data entered is accurate
 </li>
 <li>
 Hire resources to add more teams in the city as per the requirement
 </li>
 <li>
 Add more cities in near region considering the potential in mind
 
 
 </li>
 </ul>
 Our Product page: http://www.pakwheels.com/products
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have strong communication and organizational skills
 </li>
 <li>
 Work with a consistent sense of urgency
 </li>
 <li>
 Able to prioritize and successfully handle several tasks at once
 </li>
 <li>
 Must be a self-starter and ability to work with minimal instruction
 </li>
 <li>
 Able to adapt to changing priorities and unexpected situations
 </li>
 <li>
 Accurate with attention to detail
 
 
 </li>
 </ul>
 
 Additional Skills
 
 
 
 <ul>
 <li>
 Automotive sales and Automotive knowledge will be preferred
 
 
 </li>
 </ul>
 At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.
</div>

Assistant Operations Manager - Islamabad (Auto Services/Car Inspection)

Work Generations Pvt Ltd

General Manager (Operations &amp; Business Performance)Company: Work Generations Location: In-House / Office Based Working Hours: 4:00 PM &ndash; 12:00 AM Job Type: Full-timeRole OverviewWork Generations is seeking a highly experienced General Manager to lead end-to-end business operations, ensure cross-department alignment, and drive overall company performance.This role requires a hands-on leader who can manage teams across Business Development, Operations, HR, Accounts and Technical departments, while implementing systems, KPIs, and processes to scale the organization efficiently.Core Responsibilities1. Operations Management<ul><li>Oversee daily business operations and ensure smooth workflow across all departments</li><li>Develop and implement standard operating procedures (SOPs)</li><li>Identify inefficiencies and optimize processes for better productivity</li></ul>2. Team Leadership &amp; Performance<ul><li>Manage department heads and team leads</li><li>Set KPIs, targets, and performance benchmarks</li><li>Conduct regular performance reviews and reporting</li><li>Build a culture of accountability and high performance</li></ul>3. Business Coordination<ul><li>Ensure alignment between Sales, Upwork Bidding Team, Marketing, and Technical Teams</li><li>Monitor project flow from client acquisition to delivery</li><li>Resolve internal bottlenecks and operational challenges</li></ul>4. Strategy &amp; Growth Support<ul><li>Assist leadership in executing business growth strategies</li><li>Track revenue performance, team output, and operational metrics</li><li>Provide insights for improving profitability and scalability</li></ul>5. Reporting &amp; Management<ul><li>Prepare and present weekly/monthly performance reports</li><li>Track KPIs, team productivity, and project success rates</li><li>Report directly to CEO / Directors</li></ul>Requirements<ul><li>6+ years experience in General Manager / Operations Manager role</li><li>Strong experience managing multi-department teams</li><li>Proven ability to implement systems, KPIs, and workflows</li><li>Excellent leadership, problem-solving, and decision-making skills</li><li>Strong command of English communication (written &amp; verbal)</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Preferred Qualifications<ul><li>Experience in IT services / Digital Agency / Software House</li><li>Familiarity with platforms like Upwork, CRM tools, project management tools</li><li>MBA or relevant business/management qualification</li></ul>KPIs for This Role<ul><li>Team productivity &amp; efficiency</li><li>Project delivery timelines</li><li>Revenue growth &amp; client retention</li><li>Process improvement implementation</li><li>Department performance alignment</li></ul>Job Type: Full-timeWork Location: In person

General Manager

Navigator HR Consulting Solutions

<div>
 
 Job Title:
 
 Assistant Manager &ndash; Customer Success
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Bahria Town Phase 4, Rawalpindi
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Working Hours:
 
 6:00 PM &ndash; 2:30 AM
 
 
 
 Schedule:
 
 Alternating Saturdays
 
 
 
 Salary:
 
 PKR
 
 180,000 &ndash; 200,000 per month
 
 
 
 
 Transport:
 
 Company-Provided
 
 
 
 Gender Requirement:
 
 Female Candidates Only
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 results-driven Assistant Manager &ndash; Customer Success
 
 to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in
 
 customer success, client relationship management, team leadership, and operations management
 
 .
 
 
 You will play a key role in ensuring
 
 customer satisfaction, retention, and operational efficiency
 
 , while driving team accountability, structured processes, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with clients to ensure customer satisfaction and retention
 </li>
 <li>
 Proactively identify service risks, red flags, and escalation points
 </li>
 <li>
 Handle customer escalations and critical conversations professionally
 
 
 
 </li>
 </ul>
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Supervise day-to-day activities of the Customer Success team
 </li>
 <li>
 Ensure team accountability, responsiveness, and service quality
 </li>
 <li>
 Coach and mentor team members on communication, ownership, and professionalism
 </li>
 <li>
 Support performance evaluations, onboarding, and team development
 
 
 
 </li>
 </ul>
 
 Operations &amp; Process Management
 
 
 
 <ul>
 <li>
 Ensure accurate maintenance of:
 </li>
 <ul>
 <li>
 Customer health updates
 </li>
 <li>
 Meeting minutes
 </li>
 <li>
 Action trackers
 </li>
 <li>
 Internal notes and documentation
 
 </li>
 </ul>
 <li>
 Monitor adherence to service standards, processes, and KPIs
 </li>
 <li>
 Drive process improvements to enhance efficiency and consistency
 
 
 </li>
 </ul>
 
 Coordination &amp; Execution
 
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution
 </li>
 <li>
 Maintain strong follow-up on pending tasks, action items, and commitments
 </li>
 <li>
 Ensure smooth execution of customer-facing operations
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong team management and leadership skills
 </li>
 <li>
 Excellent customer relationship management and communication
 </li>
 <li>
 Ability to handle escalations and high-pressure situations
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Proficiency in reporting, tracking, and process monitoring
 </li>
 <li>
 High level of ownership, accountability, and follow-through
 </li>
 <li>
 Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, Communications, or related field
 </li>
 <li>
 5&ndash;7 years of experience in:
 </li>
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Client Services
 </li>
 <li>
 Account Management
 </li>
 <li>
 Operations
 
 </li>
 </ul>
 <li>
 Proven experience in team leadership and service delivery management
 
 
 </li>
 </ul>
 
 Performance Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Customer satisfaction and retention rates
 </li>
 <li>
 Reduction in service risks and escalations
 </li>
 <li>
 Team performance, accountability, and communication quality
 </li>
 <li>
 Accuracy in reporting, documentation, and tracking systems
 </li>
 <li>
 Contribution to process improvement and operational excellence
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary: PKR 180K &ndash; 200K
 </li>
 <li>
 Company-provided transport
 </li>
 <li>
 Professional and structured work environment
 </li>
 <li>
 Leadership role with career growth opportunities
 </li>
 <li>
 Exposure to high-impact customer success operations
 
 </li>
 </ul>
</div>

Assistant Manager – Customer Success (Female)

Mercium Limited

Job DescriptionLocation: Rawalpindi, Pakistan (Office Based)Working Hours: 12:00 PM &ndash; 8:00 PM PKTJob Type: Full-TimePosition OverviewWe are seeking a highly skilled Senior Operations Planner with strong experience in logistics, freight forwarding, and supply chain operations.In this role, you will lead the planning, coordination, and execution of complex, high-value, and high-risk operational jobs while ensuring strong commercial control, operational efficiency, and risk management.This position requires strong decision-making ability, commercial awareness, and the capability to mentor and guide junior team members.Key ResponsibilitiesOperational Planning &amp; Execution<ul><li>Lead end-to-end planning of complex logistics and freight forwarding operations</li><li>Conduct feasibility analysis including routing, capacity planning, customs, and warehousing</li><li>Develop detailed execution plans with contingencies and risk mitigation strategies</li><li>Identify gaps in plans and resolve operational issues proactively</li></ul>Commercial Control &amp; Cost Management<ul><li>Monitor and validate cost structures to ensure profitability</li><li>Identify commercial risks early and take corrective actions</li><li>Support pricing decisions with operational insights</li><li>Ensure all jobs remain within approved budgets and margins</li></ul>Supplier &amp; Stakeholder Coordination<ul><li>Manage key suppliers and logistics partners</li><li>Resolve service and performance issues effectively</li><li>Coordinate with internal departments including Sales, Accounts, and Operations</li><li>Ensure smooth communication across all stakeholders</li></ul>Execution Oversight &amp; Risk Management<ul><li>Monitor ongoing operations and adjust plans where required</li><li>Handle escalations with strong decision-making ability</li><li>Reduce operational disruptions and ensure smooth execution</li><li>Improve predictability and reduce firefighting</li></ul>Documentation &amp; Compliance<ul><li>Maintain complete, structured, and audit-ready job files</li><li>Ensure accurate documentation across all operational processes</li><li>Support compliance and reporting requirements</li></ul>Leadership &amp; Team Development<ul><li>Review and guide planners on execution quality and decision-making</li><li>Mentor and coach junior team members</li><li>Support onboarding and training of new employees</li><li>Improve overall team performance standards</li></ul>Process Improvement<ul><li>Identify inefficiencies and recommend process improvements</li><li>Improve SOPs and operational standards</li><li>Enhance planning accuracy and execution reliability</li><li>Reduce operational risks across workflows</li></ul>Billing &amp; Job Closure<ul><li>Ensure jobs are fully completed and billing-ready</li><li>Align operational costs with revenue accuracy</li><li>Support Accounts in resolving discrepancies</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (minimum qualification required)</li><li>Proven experience in freight forwarding, logistics, or supply chain operations</li><li>Strong understanding of end-to-end operational processes</li><li>Excellent commercial awareness and cost control skills</li><li>Strong analytical thinking and problem-solving ability</li><li>Experience handling complex or high-value shipments</li><li>Strong communication and coordination skills</li><li>Leadership or team mentoring experience preferred</li></ul>Why Join Us<ul><li>Opportunity to lead high-impact logistics operations</li><li>Fast-paced and growth-oriented environment</li><li>Career progression toward Lead Operations Planner / Operations Manager role</li><li>Exposure to complex and international logistics operations</li><li>Strong focus on professional development</li></ul>Job Type: Full-timeWork Location: In person

Senior Operations Planner | Logistics & Freight Forwarding

Operations Admin &ndash; Germany Freight &amp; LogisticsLocation: Peshawar Road, Rawalpindi ob Type: Full-TimePosition OverviewWe are looking for a detail-oriented and German-speaking Operations Admin to support our freight forwarding and logistics operations focused on the German market. This role involves handling administrative coordination, communication, and operational data management.You will receive structured training in freight forwarding and logistics, providing a strong foundation for long-term career growth in international logistics.Key Responsibilities<ul><li>Manage inbound and outbound email correspondence in German</li><li>Maintain and update shipment records, rate sheets, and operational data in Google Sheets</li><li>Coordinate with German-speaking clients, suppliers, and freight partners</li><li>Assist in preparing and organizing freight documentation</li><li>Track shipment statuses and ensure timely updates to stakeholders</li><li>Translate and summarize German communications and documents</li><li>Maintain organized digital records of all administrative tasks</li><li>Liaise with internal departments for smooth operational flow</li><li>Conduct basic German language support sessions for team members</li><li>Participate in team meetings and process improvement discussions</li><li>Perform additional tasks assigned by the reporting manager</li></ul>Eligibility &amp; Requirements<ul><li>Native or fluent German speaker (mandatory)</li><li>Basic administrative and email handling skills</li><li>Proficiency in Google Sheets / Excel</li><li>Good English communication skills (preferred)</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple tasks independently</li><li>Experience in logistics or freight forwarding is a plus (not required)</li></ul>Learning &amp; Growth Opportunities<ul><li>Hands-on experience in international freight forwarding (Germany market)</li><li>Exposure to trade documentation and shipment workflows</li><li>Training on logistics tools and systems</li><li>Development of multilingual communication skills</li><li>Career progression into senior operations roles</li></ul>Probation StructureMonth 1: Training, onboarding, and supervised tasks Month 2: Active operational involvement with guidance Month 3: Independent task handling and performance evaluationSalary: Competitive, based on experience Notice Period: As per company policyHow to Apply: Send your CV to kiran.hr@setlimited.netSubject Line: Administrative Assistant (German Speaker) ApplicationApplication Questions:<ul><li>What is your current salary in PKR?</li><li>Are you able to work 12:00 PM &ndash; 8:00 PM (PKT) office timings?</li></ul>Work Location:<ul><li>In person</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi Gpo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary in PKR? </li><li>Are you able to work 12:00 PM &ndash; 8:00 PM (PKT) office timings? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>German (Required)</li></ul>Work Location: In person

Operations Admin – Germany Freight & Logistics

Job Title: Senior Operations PlannerLocation: Rawalpindi, Pakistan (Office Based) Working Hours: 12:00 PM &ndash; 8:00 PM PKT Job Type: Full-Time Reporting To: Project Manager Role Level: SeniorPosition OverviewWe are seeking an experienced Senior Operations Planner to lead the planning and execution of complex, high-risk, and high-value operational jobs.This role is critical in ensuring strong commercial control, predictable execution, and risk management, while also mentoring planners and improving overall operational standards.Key ResponsibilitiesOperational Planning &amp; Execution<ul><li>Lead planning and execution of complex and high-risk jobs</li><li>Conduct advanced feasibility assessments (routing, capacity, customs, warehousing)</li><li>Develop detailed execution plans with contingencies</li><li>Challenge incorrect assumptions and escalate when required</li></ul>Commercial Control &amp; Cost Management<ul><li>Validate cost structures and protect profit margins</li><li>Identify commercial risks early and take corrective action</li><li>Support pricing decisions with operational insights</li></ul>Supplier &amp; Stakeholder Management<ul><li>Manage critical suppliers and resolve performance issues</li><li>Coordinate with internal teams (Sales, Operations, Accounts, etc.)</li><li>Ensure smooth communication across departments</li></ul>Execution Oversight &amp; Risk Management<ul><li>Monitor execution quality and adjust plans proactively</li><li>Handle escalations and disputes with clear decision-making</li><li>Minimize operational disruptions and firefighting</li></ul>Documentation &amp; Compliance<ul><li>Ensure accurate, complete, and audit-ready documentation</li><li>Maintain structured job files across all operational areas</li></ul>Team Leadership &amp; Development<ul><li>Review and guide planners on execution and decision-making</li><li>Coach team members to improve performance and judgement</li><li>Support onboarding and training of new staff</li></ul>Process Improvement<ul><li>Identify inefficiencies and improve SOPs</li><li>Drive continuous improvement in planning and execution standards</li><li>Reduce operational risks and increase predictability</li></ul>Billing &amp; Job Closure<ul><li>Ensure all jobs are billing-ready without rework</li><li>Align costs and revenue accurately</li><li>Support accounts in resolving discrepancies</li></ul>Requirements<ul><li>Proven experience in freight forwarding / logistics operations</li><li>Strong understanding of end-to-end supply chain processes</li><li>Excellent commercial awareness and cost control skills</li><li>Strong decision-making and problem-solving ability</li><li>Experience managing complex or high-value shipments</li><li>Leadership and team coaching experience preferred</li><li>Strong communication and coordination skills</li></ul>Why Join Us<ul><li>Opportunity to lead high-impact logistics operations</li><li>Work in a fast-paced, growth-oriented environment</li><li>Clear pathway toward Lead Operations Planner role based on performance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Current Location?</li><li>What is your current salary in PKR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Rawalpindi Gpo (Preferred)</li></ul>Work Location: In person

Senior Operations Planner

Explore 121+ Operations manager in Rawalpindi this May. Find roles across top companies and apply now to boost your career.