assistant manager – coordination & business operations

assistant manager

assistant manager marketing Jobs in Rawalpindi

assistant manager marketing

assistant manager – coordination & business operations Jobs in Rawalpindi

branch manager

it manager

operations manager

ENCS Networks

We are seeking a strategic and people-focused People Operations Manager to lead and optimize our employee lifecycle processes. This role will be responsible for driving employee engagement, HR operations, compliance, and building a strong company culture aligned with our business goals.Key Responsibilities1️ Talent &amp; Workforce Management<ul><li>Oversee recruitment and onboarding processes</li><li>Collaborate with hiring managers on workforce planning</li><li>Improve employer branding and talent retention strategies</li></ul>2️ Employee Experience &amp; Engagement<ul><li>Lead employee engagement initiatives</li><li>Design recognition and retention programs</li><li>Manage employee relations and resolve workplace issues</li></ul>3️ HR Operations &amp; Compliance<ul><li>Develop and implement HR policies and procedures</li><li>Ensure compliance with local labor laws and regulations</li><li>Maintain accurate employee records and HR documentation</li></ul>4️ Performance &amp; Development<ul><li>Manage performance appraisal systems</li><li>Support leadership development and training programs</li><li>Drive continuous feedback culture</li></ul>5️ Payroll &amp; Benefits Administration<ul><li>Oversee payroll processing and benefits management</li><li>Manage compensation structures and salary benchmarking</li></ul>6️ HR Systems &amp; Reporting<ul><li>Manage HRIS and people analytics</li><li>Prepare HR dashboards and reports for leadership</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field (Master&rsquo;s preferred)</li><li>5+ years of experience in HR / People Operations</li><li>Strong knowledge of labor laws and HR best practices</li><li>Experience with HRIS systems</li><li>Excellent communication and leadership skills</li><li>High level of confidentiality and integrity</li></ul>Preferred Skills<ul><li>Strategic thinking and problem-solving ability</li><li>Data-driven decision-making</li><li>Change management experience</li><li>Strong organizational and time-management skills</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Its onsite role night shift Bahria phase 7 RWP comfortable?</li><li>Prior experience in HR domain?</li><li>Current salary PKR?</li><li>Expected Salary PKR?</li></ul>Experience:<ul><li> in HR only: 5 years (Required)</li></ul>Work Location: In person

People Operations Manager HR (onsite/Night Shift)

One Network

One Network is seeking a high-energy, detail-oriented Assistant Manager of Coordination &amp; Business Operations to oversee and streamline zonal activities. This is a multi-functional leadership role where you will act as the vital link between Headquarters and Zonal Operations, ensuring that HR, Finance, and General Administration are executed with precision.Key Responsibilities1. Operational Coordination &amp; Strategy<ul><li>Serve as the primary point of contact for zonal operations, ensuring all departments (HR, Ops, Finance) are aligned with company KPIs.</li><li>Monitor daily business activities and provide real-time problem-solving for field-level bottlenecks.</li></ul>2. Human Resources &amp; Employee Relations<ul><li>Oversee zonal HR operations, including attendance management, grievance handling, and performance tracking.</li><li>Ensure full compliance with labor laws and internal company policies across the zone.</li><li>Act as a bridge for employee engagement initiatives to maintain high morale within the regional team.</li></ul>3. Financial Oversight &amp; Asset Management<ul><li>Maintain a strong grip on zonal financial controls, including petty cash management and budget tracking.</li><li>Supervise the lifecycle of zonal assets and inventory, ensuring accurate auditing and minimal loss/waste.</li><li>Coordinate with the procurement department for timely resource allocation.</li></ul>4. Reporting &amp; Compliance<ul><li>Prepare detailed weekly and monthly operational reports for senior management.</li><li>Ensure all zonal activities meet health, safety, and corporate compliance standards.</li></ul>Ideal Candidate Profile<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, HR, or a related field.</li><li>Experience: 4&ndash;5 years of proven experience in HR Operations, Business Coordination, or Multi-functional Management.</li><li>Technical Skills: Proficiency in MS Office (specifically Excel for reporting) and familiarity with ERP systems.</li><li>Leadership: Demonstrated ability to manage diverse teams and coordinate across different functional departments.</li><li>Communication: Exceptional verbal and written communication skills in English and Urdu.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

Assistant Manager – Coordination & Business Operations

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
 </li>
 <li>
 Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check &amp; balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
 </li>
 <li>
 Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
 </li>
 <li>
 Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
 </li>
 <li>
 To ensure employees are well aware of health and safety precautions.
 </li>
 <li>
 To control warranty, costs, expenses, revenue generation, and monitor &amp; analyze the quality improvement services.
 </li>
 <li>
 Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
 </li>
 <li>
 To ensure the branch runs smoothly and policies &amp; regulations made by upper management are properly implemented &amp; practiced.
 </li>
 <li>
 To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
 </li>
 <li>
 To perform any job or task assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 Undergraduate Engineer - having 1-2 years of experience in the relevant field
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Complaint handling tactics
 </li>
 <li>
 Technical knowledge of the products
 </li>
 <li>
 Education in industrial, mechanical, or electric engineering
 </li>
 <li>
 Functional experience
 </li>
 </ul>
</div>

Assistant Service Manager

Assistant Manager Coordination &amp; Business Operations is responsible for aligning operational, HR, finance, inventory, and logistics functions within the assigned Zone of One Network. The role ensures seamless cross-functional coordination between HR, Finance, Coordination, Inventory, and Technical teams while maintaining compliance with corporate policies and operational excellence standards.This position acts as a strategic partner to management, ensuring operational efficiency, financial discipline, workforce alignment, and effective asset management.Duties &amp; ResponsibilitiesAM Coord plays a key leadership role in managing day to day business operations at the Zone level. The individual ensures that HR practices, financial controls, inventory systems, lab asset management, and coordination functions are effectively implemented in line with One Network&rsquo;s business objectives.Duties &amp; ResponsibilitiesAM Coord plays a key leadership role in managing day to day business operations at the Zone level. The individual ensures that HR practices, financial controls, inventory systems, lab asset management, and coordination functions are effectively implemented in line with One Network&rsquo;s business objectives.The position requires strong business acumen, people management skills, analytical capabilities, and the ability to handle complex operational and employee relations matters. The AM Coord serves as the central operational anchor for the Zone.Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Management Sciences, Business Administration, HR, or related field.</li><li>Minimum 4-5 years of relevant experience in HR operations, business coordination, or multi-functional operational roles.</li><li>Proven experience in resolving complex employee relations matters.</li><li>Working knowledge of multiple HR disciplines (recruitment, employee relations, compliance, performance management).</li><li>Experience in IT industry or technology-driven operations preferred.</li><li>Prior supervisory or team management experience is an advantage.</li></ul>Required SkillsCore Competencies<ul><li>Business Acumen &amp; Operational Literacy</li><li>Strategic Thinking &amp; Decision-Making</li><li>Cross-Functional Coordination</li><li>Leadership &amp; Team Management</li><li>Conflict Resolution &amp; Investigation Skills</li></ul>Technical Competencies<ul><li>Working knowledge of multiple HR disciplines</li><li>Financial reporting and budgeting fundamentals</li><li>Inventory Management Systems (IMS)</li><li>Asset tracking and compliance</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)</li></ul>Behavioral Competencies<ul><li>Strong analytical and problem-solving abilities</li><li>Excellent verbal and written communication skills</li><li>High level of integrity and confidentiality</li><li>Strong time management and deadline orientation</li><li>Adaptability in dynamic operational environments</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs130,000.00 per monthWork Location: In person

AM Coordination

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Faisal Movers Express

Main Responsibilities:<ul><li>Oversee day-to-day branch operations, optimize resources, and implement efficiency improvements.</li><li>Manage administrative tasks, ensure compliance with policies, and maintain office facilities.</li><li>Provide exceptional customer service, resolve inquiries, and gather feedback for continuous improvement.</li><li>Facilitate communication and collaborate with the zonal manager and head office.</li></ul>Requirements:<ul><li>A bachelor's degree (Preferred)</li><li>3 years of relevant experience in the transport or logistics industry.</li></ul>Location:RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Branch Manager

Shan Foods Private Limited

<div>
 
 
 Get to know us
 
 
 
 
 
 
 At Shan Foods, we get it - food isn&rsquo;t just fuel, it&rsquo;s connection, culture, and convenience. As a global food brand, we&rsquo;re bringing real flavor to kitchens worldwide and making meals simpler, tastier, and more fun. We&rsquo;re more than just spices - we&rsquo;re a team of creators, learners, and doers. At Shan, you&rsquo;ll grow, evolve and help shape what the future of food looks &amp; tastes like.
 
 
 
 
 
 Shan Foods is a global equal opportunity employer, offering top of the line compensation &amp; benefits, an inclusive working environment and avenues for growth. We believe in growing together and constantly learning from everyone around us. Our people are not only driving the business, they are all contributing towards the growth of the food industry worldwide.
 
 
 
 
 
 
 Let's give you a quick sneak peek into the life of an Area Sales Manager
 
 
 
 
 
 
 As an Area Sales Manager you will oversee and drive sales operations within a specific geographic area. This role is crucial for driving sales growth, enhancing market presence, and ensuring the overall success of the company&rsquo;s sales initiatives in the designated area.
 
 
 
 
 
 
 
 
 
 Things you will be doing as an Area Sales Manager
 
 
 
 
 
 <ul>
 <li>
 Create and implement effective sales strategies to achieve sales targets and increase market penetration
 </li>
 <li>
 Generate sales of company products in the area through a team of Territory Sales Managers to achieve or exceed the annual sales targets
 </li>
 <li>
 Prepare &amp; present sales reports of performance metrics to senior management, suggesting improvements where necessary
 </li>
 <li>
 Monitor expenses and ensure adherence to financial targets
 </li>
 <li>
 Manage the sales budget effectively ensuring efficient allocation of resources
 </li>
 <li>
 Develop and maintain an efficient distribution network to ensure the comprehensive availability of company&rsquo;s products and services to achieve or exceed the sales targets
 </li>
 <li>
 Build and maintain strong relationships with key clients and stakeholders, Distribution Partners, Trade Partners etc.
 </li>
 <li>
 Provide distributors and customers with information about new or improved products and services to improve sales
 </li>
 <li>
 Work closely with Trade Marketing, Sales Operations and Sales Control functions to enhance sales effort
 </li>
 <li>
 Lead, train and motivate a team of sales representatives to ensure high performance and goal achievement
 </li>
 <li>
 Provide guidance to TSMs / DSFs daily, weekly, monthly and quarterly in accordance with the formulated strategies
 </li>
 <li>
 Train and Develop TSMs and DSRs on sales operations, stake-holders Management &amp; Other Sales related soft skills (e.g Steps of Call, 7Cs of communication, etc.)
 </li>
 </ul>
 
 
 
 
 
 What we are looking for in you?
 
 
 
 
 
 <ul>
 <li>
 A minimum of bachelor&rsquo;s or master&rsquo;s degree or equivalent from any accredited local or foreign institute
 </li>
 <li>
 At least 3-5 years of experience in FMCG Sales
 </li>
 <li>
 Leadership Skills
 </li>
 <li>
 Communication and Interpersonal Skills
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Planning and Organizing
 </li>
 <li>
 Problem Solving and Analytical Skills
 </li>
 <li>
 Integrity
 </li>
 <li>
 Market Orientation
 </li>
 <li>
 Initiative and Drive
 </li>
 </ul>
</div>

Area Sales Manager

Explore 105+ Operations manager in Rawalpindi this March. Find roles across top companies and apply now to boost your career.