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call center representative

cocoalush

Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly.</li><li>Provide information about our products, services, and promotions.</li><li>Handle customer complaints or issues professionally and escalate when needed.</li><li>Record accurate customer information and maintain call logs.</li><li>Collaborate with other departments to ensure customer satisfaction.</li><li>Follow up on pending issues to ensure timely resolution.</li></ul>Requirements:<ul><li>Excellent communication skills in Arabic.</li><li>Strong listening and problem-solving skills.</li><li>Previous experience in customer service or call center preferred.</li><li>Ability to multitask, stay organized, and work under pressure.</li><li>Positive attitude and professional phone etiquette.</li></ul>Job Type: Full-time

Call center representative

dasman gate

responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company&rsquo;s goals and provide sufficient customer supportis a blend of analytics, team management, and human resource duties. develop objectives for a call center&rsquo;s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes.the person in this role strives to look at the big picture and spot potential improvements as they come. Since they&rsquo;re in charge of a company&rsquo;s efficiency, they have to be able to look intuitively at their team to catch potential problems before they arise.performance goals include maintaining strong relationships within their team of agents and challenging existing business practices to find more effective ways to meet objectives.Education Requirements<ul><li>Bachelor&rsquo;s degree</li><li>6 years of related experience</li><li>Familiarity with telemarketing software</li></ul>Job Type: Full-time

Call Center Manager

Continuity Global Solutions

<div><h3 class="jobSectionHeader">Emergency Operations Center (EOC) Supervisor</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Emergency Operations Center (EOC) Supervisor is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the Contracting Officer&rsquo;s Representative (COR).
This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and maintain accountability of all Emergency Operations Center Technicians.
</li><li>Comply with all instructions and guidance provided by the COR.
</li><li>Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer&rsquo;s Log) documenting all significant occurrences during each 24-hour shift.
</li><li>Assist U.S. Government personnel with receiving, reacting to, and reporting Commander&rsquo;s Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
</li><li>Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
</li><li>Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
</li><li>Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
</li><li>Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
</li><li>Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
</li><li>Ensure accountability and proper maintenance of all assigned communications and operational equipment.
</li><li>Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
</li></ul>Requirements<ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
</li><li>Military experience may be waiverable in special circumstances with COR approval.
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
</li><li>Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments.</li></ul></div>

Emergency Operations Center (EOC) Supervisor

ContinuityGS

<div>
 
 Location:
 
 Camp Arifjan and Camp Buehring, Kuwait
 
 
 
 Security Clearance Required:
 
 Active U.S. Secret Clearance
 
 
 
 Citizenship Requirement:
 
 U.S. Citizen
 
 
 
 Position Overview
 
 
 
 The
 
 Emergency Operations Center (EOC) Supervisor
 
 is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the
 
 Contracting Officer's Representative (COR)
 
 .
 
 
 This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and maintain accountability of all Emergency Operations Center Technicians.
 </li>
 <li>
 Comply with all instructions and guidance provided by the COR.
 </li>
 <li>
 Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer's Log) documenting all significant occurrences during each 24-hour shift.
 </li>
 <li>
 Assist U.S. Government personnel with receiving, reacting to, and reporting Commander's Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
 </li>
 <li>
 Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
 </li>
 <li>
 Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
 </li>
 <li>
 Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
 </li>
 <li>
 Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
 </li>
 <li>
 Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
 </li>
 <li>
 Ensure accountability and proper maintenance of all assigned communications and operational equipment.
 </li>
 <li>
 Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 U.S. citizen.
 </li>
 <li>
 Active U.S. Secret Security Clearance.
 </li>
 <li>
 Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
 </li>
 <li>
 Military experience may be waiverable in special circumstances with COR approval.
 </li>
 <li>
 Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
 </li>
 <li>
 Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
 </li>
 <li>
 Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments
 </li>
 </ul>
</div>

<div><h3 class="jobSectionHeader">Guard Site Manager (GSM)</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Guard Site Manager (GSM) serves as the primary liaison between the U.S. Government and the Contractor for all contracted security operations at the assigned location. The GSM is responsible for the overall scheduling, supervision, direction, and operational control of all vendor security personnel, ensuring compliance with contract requirements and mission objectives.
This role operates within the Operations Center and ensures continuous coverage, effective communication, and seamless coordination between shifts. The GSM also develops and maintains security schedules, manages personnel performance, and provides operational reporting to the Contracting Officer&rsquo;s Representative (COR) and the Force Protection Officer (FPO).<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Serve as the primary point of contact between the Government and Contractor for all security-related operations.
</li><li>Oversee the scheduling, deployment, and supervision of all security personnel.
</li><li>Manage shift changes and ensure effective transfer of responsibility between teams.
</li><li>Maintain situational awareness of all security operations and provide daily status updates to the COR and FPO.
</li><li>Develop, produce, and submit a monthly Random Antiterrorism Measures (RAM) schedule for Camp Arifjan and Camp Buehring to the Director of Emergency Services and the COR.
</li><li>Ensure that all RAM activities align with the approved U.S. Government list.
</li><li>Work within the Operations Center to oversee 24/7 coverage, including assigning shift leaders as required.
</li><li>Ensure compliance with all operational directives, safety protocols, and reporting requirements.
</li><li>Maintain records and documentation for personnel schedules, incidents, and communications.
</li><li>Interface directly with U.S. Government supervisory personnel designated as company points of contact.
</li></ul>Requirements<ul><li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 10 years of combined professional experience in the military, law enforcement, or private security sector.
</li></ul><ul><li>At least 6 years of honorable military service required (waiverable in special cases with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or above), or as a team leader in military, police, or private security operations in a contingency area.
</li><li>Demonstrated proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, and Internet Explorer).
</li><li>Strong leadership, communication, and organizational skills with proven ability to manage large teams in dynamic environments.</li></ul></div>

Guard Site Manager (GSM)

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

Intrepid

<div></div><div><div><div><div><div><div><div><div><div><div>The MWR Supervisor will be responsible for recreational services support in the following functional areas: Cashier, Lodging, Food/Beverage, Escorts, Personnel Personal Trainers and Linen services. The supervisor shall provide program planning and execution, and supervision of contract labor to meet all requirements. The supervisor shall submit program planning and implementation to the Alternate Site Manager/Recreational Manager, Site Manager and/or COR or a designated Government representative (DGR) for approval. The supervisor shall be present at events to effectively manage and monitor the programs. As Assistant Marketing Coordinator the supervisor will assist in implementation and maintenance of an integrated marketing program in support of Community Services Flight objectives.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Ensure successful services provided in all recreation functional areas:
<ul><li>Morale Welfare Recreation (MWR)
</li><li>Learning Resources Center (LRC)
</li><li>Theater
</li><li>Marketing
</li></ul></li><li>Oversee program planning, execution and labor and supervision of Recreation Program.
</li><li>Ensure proper protection, tracking and replenishment of all equipment. Must establish, execute and monitor a 5-year equipment replacement plan.
</li><li>Ensure a 120-day look ahead calendar of events for all recreational activities maintained, executed and reported to COR monthly.
</li><li>Assist with coordinating all arriving entertainer schedules and needs inclusive of lodging, host nation requirements, set-up and teardown.
</li><li>Identify supply requirements and prepare necessary documentation for purchase.
</li><li>Assist with other facilities or departments as needed to ensure mission success.
</li><li>Monitor all OCN/LN staff performance and provide the necessary training to perform the assigned duties to meet the customer requirements
</li><li>Assist in professional industry standard marketing material with no more than two (2) defects per month.
</li></ul><ul><li>During Marketing Coordinator&rsquo;s absence, act as back up to ensure below marketing objectives maintained:
<ul><li>Meet 48-hour turnaround on normal marketing material and products.
</li><li>Meet short notice turn-around times as short as one hour with no mor than two (2) defects per month.
</li><li>Maintain, advertise and submit events on the EFSS Marketing Channel.
</li><li>Ensure all trips and tour inquiries receive a response within 12 hours of receipt.
</li><li>Coordinate and ensure effective transportation in support of the tour.
</li><li>Meet all established deadlines for daily, weekly, and monthly publications as required by the PWS.
</li><li>Design, print, distribute and remove all appropriate material for programs and events.
</li><li>Prepare all marketing supply requirements through identified documents and/or requisitions.
</li></ul></li><li>Assist with other facilities or departments as needed to ensure mission success.
</li></ul>EDUCATION &amp; EXPERIENCE:
<ul><li>High school diploma or GED.
</li><li>Minimum of one (1) years of experience in recreational programs, fitness center operations, learning resource center operations, community activity operations, theatre operations.
</li><li>At least one (1) year of experience developing graphics for marketing, publicity and/or advertising using Microsoft and other related programs.
</li><li>Intermediate knowledge of updating apps, on-line newsletters, Intranet applications, and SharePoint.
</li><li>Experience with professional plotters. (Preferred)
</li><li>Knowledge of regulations and rules of play regarding any weekly recreational activity or tournament hosted.
</li><li>Food and Beverage Handler&rsquo;s Course Certificate
</li></ul>ADDITIONAL REQUIREMENTS
<ul><li>Must possess a valid U.S. Driver&rsquo;s License
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul>SECURITY CLEARANCE: Must have and maintain an U.S. Secret Clearance.
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

MWR Supervisor

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