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call center supervisor bahrain based

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

Dar Al Khaleej Trading & Contracting W.L.L

Looking for Site Supervisor with minimum 3 to 4 years local experience as Site Supervisor at Construction &amp; Maintenance Sector in Bahrain.Educational Qualification : Diploma in Civil EngineeringCandidates who are presently available in Bahrain and have valid Bahrain Driving License only need to apply.Job Type: Full-timeApplication Deadline: 15/11/2025

Site Supervisor

Accor

<div><div>Company Description</div> 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<div> 
Job Description</div> 
Chef de Partie is responsible for the production of all pastry Items following standard recipes production of the highest quality products, supervising the Colleagues in efficient manner, strive to keep the working hours to the most efficient. Without compromising quality, maintain hygiene and safety standards as per company guidelines. Create a departmental culture of motivation, team spirit and creativity.
General Duties<ul><li>
Produce pastries, cakes, desserts, chocolates, petit fours and ice cream and ensure that they are in compliance with the prescribed recipes and specifications.</li><li>
Assist in keeping record on stock level and store all semi-finished and finished bakery Products properly to keep spoilage to a minimum.</li><li>
Monitor the proper handling and storage of all produce to keep spoilage to a minimum.</li><li>
Responsible for the supervision of all pastry service throughout the property.</li><li>
Ensure the smooth running of this section ensuring the standards of cuisine and hygiene are maintained.</li><li>
Make sure all recipes are for the pastry are standardised and communicated to Pastry personnel.</li><li>
Make sure all goods are stored correctly and hygienically in accordance with HACCP specifications.</li><li>
Always promote a positive working atmosphere.</li><li>
Be able to work well on their own initiative and to work in a team environment.</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 2 years of relevant experience in Pastry supervisor level</li><li>
Great Basic knowledge Skills of pastry and bakery</li><li>
Great understanding of western pastry basic</li><li>
Luxury of 5 star experience is a must</li></ul><div> 
Additional Information</div> 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Chef de partie - Pastry

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Chef de Partie is responsible for the production of all pastry Items following standard recipes production of the highest quality products, supervising the Colleagues in efficient manner, strive to keep the working hours to the most efficient. Without compromising quality, maintain hygiene and safety standards as per company guidelines. Create a departmental culture of motivation, team spirit and creativity.
General Duties<ul><li>
Produce pastries, cakes, desserts, chocolates, petit fours and ice cream and ensure that they are in compliance with the prescribed recipes and specifications.</li><li>
Assist in keeping record on stock level and store all semi-finished and finished bakery Products properly to keep spoilage to a minimum.</li><li>
Monitor the proper handling and storage of all produce to keep spoilage to a minimum.</li><li>
Responsible for the supervision of all pastry service throughout the property.</li><li>
Ensure the smooth running of this section ensuring the standards of cuisine and hygiene are maintained.</li><li>
Make sure all recipes are for the pastry are standardised and communicated to Pastry personnel.</li><li>
Make sure all goods are stored correctly and hygienically in accordance with HACCP specifications.</li><li>
Always promote a positive working atmosphere.</li><li>
Be able to work well on their own initiative and to work in a team environment.</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years of relevant experience in Pastry supervisor level</li><li>
Great Basic knowledge Skills of pastry and bakery</li><li>
Great understanding of western pastry basic</li><li>
Luxury of 5 star experience is a must</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 The F&amp;B Supervisor plays a crucial role in supporting the F&amp;B Operations Manager and Assistant F&amp;B Manager in various administrative capacities. This position demands a high level of professionalism, attention to detail, and commitment to excellence in food and beverage service.
 
 
 <ul>
 <li>
 Provide essential administrative support to the F&amp;B Operations Manager and Assistant F&amp;B Manager.
 </li>
 <li>
 Attend and actively participate in daily Food &amp; Beverage briefings and other required meetings. Meticulously prepare and distribute minutes for various meetings, including Food &amp; Beverage Bi-weekly Meetings and Christmas Meetings.
 </li>
 <li>
 Oversee the production and quality control of all menus and food tags for the TASTE Restaurant, Bar &amp; events.
 </li>
 <li>
 Draft and disseminate professional memorandums for the Food &amp; Beverage Department to relevant departments.
 </li>
 <li>
 Respond promptly and professionally to all email inquiries from internal departments and external customers.
 </li>
 <li>
 Ensure the seamless operation of the Department and maintain a consistent, high-quality service standard as established by management.
 </li>
 <li>
 Maintain a vigilant presence during peak service hours, providing critical support and assistance to Food &amp; Beverage outlets, Banquet events &amp; Service teams as required.
 </li>
 <li>
 Immediately report any malpractice, irregularity, or discrepancy to the F&amp;B Operations Manager.
 </li>
 <li>
 Demonstrate comprehensive product knowledge about the restaurant and foster positive working relationships among supervisors and colleagues within the Department.
 </li>
 <li>
 Maintain close coordination with all supporting departments and remain acutely aware of the appearance, condition, and working environment of all areas within the Hotel.
 </li>
 <li>
 Exhibit the ability to work independently and efficiently with minimal supervision, maintaining a consistently positive and professional attitude.
 </li>
 <li>
 Obtain final approval from the F&amp;B Operations Manager for all Food &amp; Beverage Department details prior to distribution.
 </li>
 <li>
 Propose procedural recommendations and ensure strict enforcement of existing policies and procedures.
 </li>
 <li>
 Take full responsibility for the atmosphere in the Food &amp; Beverage Department, implementing necessary actions to enhance guest experience and meet their requirements.
 </li>
 <li>
 Regularly present well-researched suggestions to Management regarding improvements in general operations, cost control, and profitability.
 </li>
 <li>
 Establish and maintain professional contact with seminar and group organisers.
 </li>
 <li>
 Consistently demonstrate and implement the Accor Vision and actively embody the Accor Values in all aspects of work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Hospitality Management
 </li>
 <li>
 Minimum 2 years of relevant experience in a similar capacity
 </li>
 <li>
 Additional certification(s) in Food &amp; Beverage will be an advantage
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Strong leadership and interpersonal skills
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

F&B Supervisor - Ninive Restaurant

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
The F&amp;B Supervisor plays a crucial role in supporting the F&amp;B Operations Manager and Assistant F&amp;B Manager in various administrative capacities. This position demands a high level of professionalism, attention to detail, and commitment to excellence in food and beverage service.<ul><li>
Provide essential administrative support to the F&amp;B Operations Manager and Assistant F&amp;B Manager.</li><li>
Attend and actively participate in daily Food &amp; Beverage briefings and other required meetings. Meticulously prepare and distribute minutes for various meetings, including Food &amp; Beverage Bi-weekly Meetings and Christmas Meetings.</li><li>
Oversee the production and quality control of all menus and food tags for the TASTE Restaurant, Bar &amp; events.</li><li>
Draft and disseminate professional memorandums for the Food &amp; Beverage Department to relevant departments.</li><li>
Respond promptly and professionally to all email inquiries from internal departments and external customers.</li><li>
Ensure the seamless operation of the Department and maintain a consistent, high-quality service standard as established by management.</li><li>
Maintain a vigilant presence during peak service hours, providing critical support and assistance to Food &amp; Beverage outlets, Banquet events &amp; Service teams as required.</li><li>
Immediately report any malpractice, irregularity, or discrepancy to the F&amp;B Operations Manager.</li><li>
Demonstrate comprehensive product knowledge about the restaurant and foster positive working relationships among supervisors and colleagues within the Department.</li><li>
Maintain close coordination with all supporting departments and remain acutely aware of the appearance, condition, and working environment of all areas within the Hotel.</li><li>
Exhibit the ability to work independently and efficiently with minimal supervision, maintaining a consistently positive and professional attitude.</li><li>
Obtain final approval from the F&amp;B Operations Manager for all Food &amp; Beverage Department details prior to distribution.</li><li>
Propose procedural recommendations and ensure strict enforcement of existing policies and procedures.</li><li>
Take full responsibility for the atmosphere in the Food &amp; Beverage Department, implementing necessary actions to enhance guest experience and meet their requirements.</li><li>
Regularly present well-researched suggestions to Management regarding improvements in general operations, cost control, and profitability.</li><li>
Establish and maintain professional contact with seminar and group organisers.</li><li>
Consistently demonstrate and implement the Accor Vision and actively embody the Accor Values in all aspects of work.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree or Diploma in Hospitality Management</li><li>
Minimum 2 years of relevant experience in a similar capacity</li><li>
Additional certification(s) in Food &amp; Beverage will be an advantage</li><li>
Good communication skills</li><li>
Strong leadership and interpersonal skills</li><li>
Ability to work independently</li><li>
Flexibility to respond to a range of different work situations</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Explore 344+ Call center supervisor bahrain based in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

344 call center supervisor bahrain based jobs IN Manama Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Site Supervisor

Chef de partie - Pastry

Chef de partie - Pastry

F&B Supervisor - Ninive Restaurant

F&B Supervisor - Ninive Restaurant