customer service representative Jobs in Dubai

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Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p>Experience</p>
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 <p> <span>1 to 5 years</span> </p>
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 <p>Qualification Level</p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p>Job Function</p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p>Skillset</p>
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 <p> <span>call center experience</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

King's College Hospital London

<p>King s College Hospital London   Dubai is seeking a professional and customer-focused <b>Call Centre Agent (Locum)</b> to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.</p>
<p> <b>About King s:</b> </p>
<p>As part of the prestigious King s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.</p>
<p> <b>Role Overview:</b> </p>
<p>The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.</p>
<p> <b>Key Responsibilities:</b> </p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Assist patients with appointment scheduling, service information, and follow-ups.</li>
 <li>Handle patient inquiries and direct calls to appropriate departments.</li>
 <li>Maintain accurate records of calls and patient interactions.</li>
 <li>Ensure confidentiality and compliance with hospital policies.</li>
 <li>Support peak periods and special campaigns as needed.</li>
</ul>
<p> <b>Requirements:</b> </p>
<ul>
 <li>Previous experience in a call centre or customer service role (healthcare experience preferred).</li>
 <li>Excellent verbal communication and listening skills.</li>
 <li>Proficiency in using call centre software and CRM systems.</li>
 <li>Ability to multitask and remain calm under pressure.</li>
 <li>Fluent in English; Arabic or other languages are a plus.</li>
 <li>Availability for flexible shifts during the locum period.</li>
</ul>

Call Centre Agent (Locum)

Alba Corporation

<div><p><b>We are looking for a UAE National Call Centre Agent to</b> join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.</p><p>
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.</p><p><b>
Key Responsibilities</b></p><p><b>
Customer Support &amp; Service Coordination</b></p><ul>
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Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul><p><b>
Collaboration &amp; Communication</b></p><ul>
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Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul><p><b>
Performance &amp; Reporting</b></p><ul>
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Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul><p><b>
Requirements:</b></p><ul>
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UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
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Salary &amp; Benefits:</b></p><ul>
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Competitive Salary:</b> 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
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Work Arrangement:</b></p><ul>
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Type: Full-time, on-site position</li>
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Why Join Us?</b><br>
Be the voice of a respected automotive brand
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Enjoy a commission-based role with growth potential
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Thrive in a team that values professionalism, support, and performance
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Access continuous training and career progression within a stable group</p><p><b>
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</b></p></div>

UAE National Call Centre Agent – Automotive Division

Alba Corp

<p><strong>Customer Support &amp; Service Coordination</strong></p>
<ul>
<li>Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
<p><strong>Collaboration &amp; Communication</strong></p>
<ul>
<li>Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
<p><strong>Performance &amp; Reporting</strong></p>
<ul>
<li>Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>

redfordrecruiters

<p><b>Key Responsibilities:</b></p> <ul> <li> <p>Manage end-to-end recruitment processes including sourcing, interviewing, and onboarding.</p> </li> <li> <p>Make outbound and inbound calls to candidates and clients for recruitment coordination.</p> </li> <li> <p>Screen CVs and shortlist qualified candidates according to job requirements.</p> </li> <li> <p>Schedule and confirm interviews between candidates and clients.</p> </li> <li> <p>Maintain candidate databases and update recruitment trackers regularly.</p> </li> <li> <p>Build and maintain strong professional relationships with clients and candidates.</p> </li> <li> <p>Handle queries and provide accurate job information over the phone or email.</p> </li> <li> <p>Work closely with the HR and operations team to meet recruitment targets.</p> </li> <li> <p>Ensure a professional and courteous approach in all communications.</p> </li> </ul> <p><b>Requirements:</b></p> <ul> <li> <p>Minimum 1 year of experience in recruitment, HR, or call centre operations.</p> </li> <li> <p>Excellent communication and interpersonal skills (English proficiency preferred).</p> </li> <li> <p>Strong organizational and multitasking abilities.</p></li> <li> <p>Good computer literacy (MS Office, job portals, and email handling).</p> </li> <li> <p>Positive attitude, confidence, and ability to work under pressure.</p> </li> <li> <p>Candidates currently in the UAE are preferred.</p> </li> </ul> <p><b>Benefits:</b></p> <ul> <li> <p>Salary: AED 2,000   2,200</p> </li> <li> <p>Accommodation provided</p> </li> <li> <p>Visa provided</p> </li> <li> <p>Career growth opportunities</p> </li> </ul>

Experienced Telemarketing Executive / Call Centre Agent (CCA)

Padra Medical Center

<p><span style="font-size: 13px;"><b>Key Responsibilities :</b></span></p><div><div><div><span> <br>  Inbound &amp; Outbound Calls: Engage with potential patients, provide information about hair transplant procedures, and encourage consultations.<br>  Lead Follow-Up: Reconnect with potential patients, address their concerns, and convert leads into appointments.<br>  Appointment Scheduling: Book, confirm, and manage patient consultations.<br>  Customer Support: Address inquiries and escalate complaints to the appropriate department when necessary.<br>  Follow-Up Calls: Contact patients who missed appointments and maintain ongoing engagement.<br>  Database Management: Maintain and update customer records accurately.<br>  Daily Reporting: Provide reports on calls, leads, conversions, and follow-ups.<br> <br><b>Qualifications &amp; Requirements :<br></b> <br>  Education: High School Diploma required; Bachelor's degree is a plus.<br>  Experience: Minimum 1 year of experience in telemarketing, telesales, or a call centre role (preferred).<br>  Languages: Proficiency in Urdu and English is required.<br> <br><b>Skills :<br></b> <br>  Strong sales and persuasion skills.<br>  Excellent verbal communication and customer service abilities.<br>  Ability to multitask in a fast-paced environment.<br>  Proficiency in Microsoft Office and call centre software.<br>  Goal-oriented mindset with a focus on achieving targets.</span>
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Telesales Agent

Yamanote Atelier Restaurant

<p><b>About us</b><br/>Yamanote Atelier is a Dubai-born Japanese bakery and caf&eacute; concept, blending authentic Japanese flavors with modern culinary artistry. Since its establishment, Yamanote has built a reputation for its signature breads, pastries, cakes, and premium caf&eacute; offerings, crafted with the highest quality ingredients and a passion for excellence.</p><p><b>Role Overview</b></p><p>The Call Centre Agent is responsible for managing customer interactions across all channels, ensuring smooth order processing, and supporting catering and B2B operations. The role requires strong communication skills, attention to detail, and a customer-first approach.</p><p><b>Key Responsibilities</b></p><p>1. Handle inbound calls, emails, delivery platform orders, and social media inquiries in a timely and professional manner.</p><p>2. Process and assign customer orders to the correct outlet, coordinating with teams to ensure accurate and timely deliveries.</p><p>3. Manage catering inquiries, prepare quotations, and maintain the catering &amp; events calendar in coordination with the Catering &amp; B2B Manager.</p><p>4. Liaise with outlets and logistics teams to ensure smooth execution of catering and delivery orders.</p><p>5. Collect and report customer feedback, escalating complaints or service issues to management.</p><p>6. Maintain an updated customer database and support preparation of key operational and sales reports.</p><p>7. Provide product knowledge, promotions, and company information to customers confidently.</p><p>8. Assist with obtaining permits and approvals for catering events, and follow up post-event to ensure client satisfaction.</p><p>9. Uphold company service standards, maintain professionalism, and actively participate in training and development.</p><p><b>Qualifications &amp; Skills</b></p><p>1. Proven experience in customer service or coordination roles, preferably in F &amp; B or hospitality.</p><p>2. Strong communication and interpersonal skills.</p><p>3. Ability to manage multiple tasks, prioritize, and work under pressure.</p><p>4. Proficiency in MS Office and familiarity with delivery/catering platforms.</p><p>5. Detail-oriented, organized, and committed to excellent customer experience.</p><p>Job Type: Full-time</p>

Call Center Agent

Explore 1115+ Call centre agent in Dubai this November. Find roles across top companies and apply now to boost your career.

1115 call centre agent jobs IN Dubai

Call Centre Agent

Call Centre Agent (Locum)

UAE National Call Centre Agent – Automotive Division

UAE National Call Centre Agent – Automotive Division

Experienced Telemarketing Executive / Call Centre Agent (CCA)

Telesales Agent

Call Center Agent