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call centre agent

WbSoftTech

We are looking for a Call Centre Representative with excellent communication skills to join our dynamic team.The ideal candidate will be responsible for handling inbound and outbound calls.Assisting customers with inquiries.Providing information about products or services, and resolving issues efficiently.Candidates should be confident, articulate, and have the ability to build strong customer relationships while maintaining professionalism.Prior experience in a call centre is a plus, but freshers with strong communication and interpersonal skills are also encouraged to apply.Shift: 8pm to 5am Location: Gulshan-e-Iqbal block 10-A, Karachi.Job Types: Full-time, Internship, FresherWork Location: In person

Call Centre Agent

1AZ0 Marketing (Pvt) Ltd.

We are looking for Call Centre agents/representatives for Full time shifts.NO EXPERIENCE NO PROBELM:Our experts will provide trainings to all fresh candidatesREQUIREMENT:Willing to advance their career and learn more to grow faster. Hardworking &amp; punctual. Matriculation/Intermediate/ fresh candidates are encouraged to apply. Shifts available: Night only. Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives Job Type: Full-time. Language: English (Required)Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Work Location: In person

Hiring: Call Center Agents (Night Shift)

Safa Worldwide Private Limited

Location: DHA Phase 6, Karachi | Employment Type: Full-Time | Work Mode: On-Site Position: International Sales RepresentativeRole Overview: We are seeking motivated and results-driven International Sales Representatives to support our UK-based clientele. This role involves assisting eligible customers with the ECO4 grant process and helping O2 mobile network customers upgrade their plans as they near contract renewal.Key Requirements:<ul><li>Excellent English communication skills with a clear or neutral accent (required)</li><li>Positive, proactive, and solution-focused mindset</li><li>Strong interpersonal, communication, and active listening abilities</li><li>Confidence in sales, persuasion, negotiation, and customer engagement</li><li>Strong time management and organizational skills</li></ul>What We Offer:<ul><li>Competitive salary ranging from PKR 65,000 to 100,000 (for experienced candidates)</li><li>Performance-based incentives and bonuses</li><li>Opportunities for career growth and professional development</li><li>Monthly performance evaluations</li><li>Supportive, professional, and growth-oriented work environment</li></ul>Work Schedule:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (half day)</li></ul>Job Type: Full-Time | Office-Based Salary: PKR 65,000 &ndash; 100,000 per month+ CommissionsIf you&rsquo;re eager to grow in a performance-driven environment while delivering valuable services to customers, we encourage you to apply.Job Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Briefly mention the campaigns you have worked in?</li><li>What's your residential area?</li><li>What's your age?</li><li>Can you manage your own transport to DHA phase 6 Khayaban-e-shahbaz?</li><li>What are your salary expectations?</li><li>Briefly mention your educational background?</li><li>Have you worked in an international call centre as on call sales agent before?</li></ul>Work Location: In person

UK Campaign Sales Executive

Salary: PKR 65,000 &ndash; 100,000 per month Location: DHA Phase 6, Karachi Job Type: Full-Time, Office-BasedJob Description: We are seeking a UK-based ECO4 International Sales Executive to join our team. In this role, you will help eligible customers access government-backed home energy efficiency grants. Your responsibilities will include engaging with potential clients, assessing their eligibility, and guiding them through the ECO4 application process with clear communication and professionalism. If you are confident, motivated, and passionate about helping people improve their homes through energy-efficient upgrades, this is an excellent opportunity to grow your career in a dynamic and rewarding environment.Requirements:<ul><li>Excellent English communication skills with a clear or neutral accent (mandatory)</li><li>Proactive, positive, and solution-oriented mindset</li><li>Strong communication and active listening abilities</li><li>Confident in persuasion, negotiation, and customer handling</li><li>Strong time management and organizational skills</li></ul>What We Offer:<ul><li>Competitive salary: PKR 65,000 &ndash; 100,000 (for experienced candidates)</li><li>Fixed day time shift (no rotational shifts or extra hours)</li><li>Performance-based bonuses and commissions on achieving targets.</li><li>Career growth and skill development opportunities</li><li>Monthly performance reviews</li><li>Supportive and professional work environment</li></ul>Work Hours:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2pm-8pm</li></ul>If you&rsquo;re looking to advance your career in a goal-oriented, professional setting while helping customers benefit from energy efficiency programs, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Briefly mention the campaigns you have worked in?</li><li>What's your residential area?</li><li>What's your age?</li><li>Can you manage your own transport to DHA phase 6 Khayaban-e-shahbaz?</li><li>What are your salary expectations?</li><li>Briefly mention your educational background?</li><li>Have you worked in an international call centre as on call sales agent before?</li></ul>Work Location: In person

International sales representatives- UK campaigns

Jafar&sons

Job Title: International Call AgentWe are seeking a motivated and customer-focused International Call Agent to manage outbound calls with clients in the USA and Canada. The ideal candidate will provide exceptional service, resolve customer inquiries.Key Responsibilities<ul><li>Attend calls and coordinate with the rest of the team</li><li>Schedule meetings with the team according to the call</li><li>Redirect calls or provide information as per called request.</li><li>Import export knowledge on a basic scale is necessary, including shipping</li></ul>Requirements<ul><li>Excellent English verbal and written communication skills</li><li>Logistics shipping basic knowledge required</li><li>Previous call center experience (preferred)</li><li>Ability to work on night shifts and manage time effectively</li><li>Computer and typing proficiency</li></ul>Working Hours<ul><li>Working hours are flexible</li><li>On-site hours 11-7 PAK time</li><li>Flexible hours are offered according to the USA time once the applicant is approved</li><li>Working days are 5 in a week</li><li>Saturday and Sunday Off</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

International Call Agent

Getz Pharma

<div>
 
 
 Position Summary:
 
 
 
 Shift Lead &ndash; Service Operations is responsible for providing operational oversight and leadership during assigned shifts to ensure the facilitation center operates efficiently, consistently, and in alignment with organizational goals. This role includes day-to-day monitoring as well as high-impact outcomes by focusing on proactive planning, data-driven decision-making, and cross-functional coordination to maintain high-quality customer support and achieving key performance indicators. In addition, the Shift Lead plays a key role in developing agent capabilities by providing coaching, guidance, and performance insights that drive individual and team growth. Through effective communication, documentation, and issue resolution, the Shift Lead helps maintain a positive, accountable, and collaborative environment while ensuring a seamless flow of information across shifts and stakeholder groups.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide operational oversight and guidance for facilitation center operations during assigned shifts, ensuring a smooth and efficient workflow.
 </li>
 <li>
 Utilize real-time and historical performance data to anticipate operational demands and adjust resources strategically.
 </li>
 <li>
 Monitor call queues, service levels, and agent availability, intervening when required to drive performance outcomes.
 </li>
 <li>
 Analyze shift performance metrics to drive improvements in customer experience and operational efficiency.
 </li>
 <li>
 Ensure standards for call logging, documentation, and workflow compliance are consistently met.
 </li>
 <li>
 Oversee shift schedules and staffing plans, collaborating with Workforce Management to maintain optimal coverage.
 </li>
 <li>
 Validate agent attendance and ensure contingency plans are executed for staffing gaps or high-demand periods.
 </li>
 <li>
 Provide recommendations on staffing strategies and resource optimization for future shifts.
 </li>
 <li>
 Act as the point of escalation for customer complaints, or shift-impacting issues.
 </li>
 <li>
 Guide resolution of operational bottlenecks and support teams in meeting SLAs and performance expectations.
 </li>
 <li>
 Ensure adherence to company policies, confidentiality standards, and compliance guidelines.
 </li>
 <li>
 Maintain accurate documentation of shift performance, notable incidents, trends, and improvement insights.
 </li>
 <li>
 Provide coaching and performance feedback to agents and junior shift leads to strengthen skills and service delivery.
 </li>
 <li>
 Reinforce training content, support onboarding activities, and contribute to continuous learning culture.
 </li>
 <li>
 Foster a positive, accountable, and collaborative team environment.
 </li>
 <li>
 Recommend enhancements to processes, tools, and workflows to improve service efficiency and team productivity.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills, and Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Science. Preference will be given to pharmacy, biological sciences, nutrition, or related discipline.
 </li>
 <li>
 4&ndash;6 years of experience in a contact center environment, including 1&ndash;2 years of supervising a front-line team. Healthcare-related contact center experience is strongly preferred.
 </li>
 <li>
 Hands‑on proficiency with IVR, Chatbots, CRM, and telephony. Should be fully proficient with call agent assessment scorecards and evaluation tools.
 </li>
 <li>
 Proficient with wallboards, KPI dashboards, variance analysis, making interval decisions, balancing service level vs. handle time vs. quality.
 </li>
 <li>
 Ability to guide, support, and motivate agents to improve performance and meet service targets.
 </li>
 <li>
 Accurate documentation of shift activities, logs, incidents, and performance observations.
 </li>
 <li>
 Ability to remain calm under pressure and adjust to fast-paced or rapidly changing operational needs.
 </li>
 <li>
 People leadership: coaching culture, de‑escalation, resilience, positive floor tone.
 </li>
 </ul>
</div>

Shift Lead - Service Operations

Catchworld International

We Are Hiring &ndash; MCA Agent (Merchant Cash Advance)Catchworld International is looking for motivated and energetic individuals to join our MCA Department. We provide loans to U.S. business owners and are seeking candidates who can effectively communicate, engage clients, and generate interest.Shift Timing: 7:00 PM &ndash; 3:00 AM (Monday to Friday) Position: Entry Level Salary: 30,000 &ndash; 50,000 PKR Experience: BPO or call center experience is preferred.Key Responsibilities:<ul><li>Engage potential U.S. clients and create interest.</li><li>Qualify leads and perform live transfers to the sales team.</li><li>Maintain professional communication and follow guidelines.</li><li>Achieve daily/weekly performance targets.</li></ul>To Apply: Send your CV to hr@catchworldinternational.com Subject Line: Application for MCA Agent PositionJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

LEAD GENERATION EXECUTIVE (MCA DEPARTMENT)

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