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call centre executive

AL ZAABI GROUP

Position SummaryThe Call Centre Executive is responsible for handling patient inquiries, appointment bookings, follow-ups, and providing accurate information about the clinic/hospital&rsquo;s services. The role ensures excellent customer service while maintaining patient confidentiality and adhering to healthcare regulations.Key Responsibilities<ul><li>Handle incoming calls, WhatsApp messages, and email inquiries professionally and promptly.</li><li>Schedule, reschedule, and confirm patient appointments through the clinic&rsquo;s system.</li><li>Provide accurate information related to doctors, specialties, services, timings, insurance coverage, and procedures.</li><li>Coordinate with departments such as reception, nursing, billing, insurance, and doctors&rsquo; secretaries for smooth patient flow.</li><li>Maintain patient records and update information in the system as required.</li><li>Manage appointment reminders, follow-ups, and recall lists.</li><li>Assist patients with insurance queries (coverage, approval status, co-payments).</li><li>Handle patient complaints professionally and escalate when necessary.</li><li>Maintain confidentiality as per DOH guidelines and the facility&rsquo;s policies.</li><li>Meet daily/weekly KPIs such as call handling time, conversion rate, and patient satisfaction.</li><li>Support marketing campaigns by handling promotional calls or appointment drives.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years experience as Call Centre/Customer Service Executive in a healthcare facility (clinic, hospital, medical center).</li><li>Knowledge of DOH regulations, basic medical terminology, insurance networks, and approval processes.</li><li>Strong communication skills in Arabic is mandatory .</li><li>Hands-on experience with healthcare management systems (e.g., eClaim, Salamtak, or clinic software).</li><li>Ability to handle high call volume with professionalism.</li><li>Excellent patience, empathy, and problem-solving skills.</li><li>Willingness to work shifts, weekends (as required), and adapt to a fast-paced healthcare environment.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

Call Centre Executive

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

Pure Data Centres Group

<div>
 
 The Data Centre Operations Engineering Manager is responsible for overseeing all engineering and facilities functions on site, including both direct and indirect reports. This role ensures that electrical, mechanical, and HVAC systems are operated and maintained to meet defined service levels, while maintaining compliance with company policies, regulatory requirements, and safety standards. The role supports the Data Centre Manager to ensure strategic goals are met and site compliance and safety are maintained to the highest standard.
 
 
 
 
 
 This role covers both Mon&ndash;Fri and shift-based teams, with responsibility for first-line escalation on the on-call roster.
 
 
 
 
 
 
 Core Responsibilities &amp; Deliverables
 
 
 
 
 Leadership &amp; Site Operations
 
 
 <ul>
 <li>
 Support Data Centre Manager with daily operations on site. Lead engineering teams to ensure accurate labour management and planning to fulfil required workloads within acceptable timeframes.
 </li>
 <li>
 Take responsibility for Health, Safety, and Environment (HSE) across all engineering maintenance and reactive activities, promoting a strong safety culture.
 </li>
 <li>
 Work with stakeholders (central teams/customers etc.) to define strategic objectives for the site and manage their implementation.
 </li>
 <li>
 Ensure engineering teams are trained and competent in their functional roles and to act as first-line responders for site incidents to minimise downtime (internal, external, scenario etc.).
 </li>
 <li>
 Implement and oversee a rigorous change management system to maintain 100% uptime and zero customer impacting failures.
 </li>
 <li>
 Plan, implement, and supervise all operations, maintenance, and energy management programs.
 </li>
 <li>
 Identify and risk assess operational deficiencies and recommend improvements to enhance site performance.
 </li>
 <li>
 Ensure operational standards, compliance requirements, and company policies are embedded in day-to-day activities.
 </li>
 <li>
 Oversee critical facility systems including BMS, CAFM, mechanical, and electrical infrastructure.
 </li>
 <li>
 Act as a Senior Authorised Person (where applicable) for High Voltage and Low Voltage electrical systems.
 </li>
 <li>
 Support with enhancing maintenance by recommending and implementing improvements to the maintenance programme.
 </li>
 <li>
 Understand engineering design and operational aspects of all site systems.
 </li>
 <li>
 Manage incident and emergency response, including equipment failures, fires, evacuations, and security incidents.
 </li>
 <li>
 Participate in the company on-call rota as first-line escalation.
 </li>
 <li>
 Review service failures, produce incident reports, and track corrective action plans to completion.
 </li>
 <li>
 Monitor and report on weekly and monthly metrics, prioritising critical operational issues to drive productivity and reduce repeat failure increasing overall service availability.
 </li>
 <li>
 Develop and maintain Data Centre operating procedures (OPs, emergency, standard, etc.) to ensure consistency and reliability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Engineering Operations, Maintenance &amp; Asset Management
 
 
 <ul>
 <li>
 Oversee resolution of all identified issues across all site infrastructure and items that are assigned via management and supervisory teams.
 </li>
 <li>
 Ensure teams are responding to all faults, incidents, and remedial actions and that they are logged, tracked, and closed via the Service Desk Incident Management System.
 </li>
 <li>
 Oversee scheduling of planned preventative maintenance, contracted maintenance, and general maintenance to minimise service disruption.
 </li>
 <li>
 Oversee management of the site Permit to Work (PTW) system and ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
 </li>
 <li>
 Coordinate with internal engineering teams and contractors to safely deliver maintenance, repairs, and customer-impacting activities.
 </li>
 <li>
 Maintain accurate operational records, including CMMS/CAFM data, asset information, incident reports, and maintenance documentation.
 </li>
 <li>
 Support Data Centre Manager with raising and maintenance of Risk Register and life cycle planning for all site assets.
 </li>
 </ul>
 
 
 
 
 
 Safety, Compliance &amp; Procedures
 
 
 <ul>
 <li>
 Ensure all activities comply with HSE legislation, local regulations, and company policies.
 </li>
 <li>
 Promote and maintain a strong health and safety culture across the site.
 </li>
 <li>
 Utilise monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision-making.
 </li>
 <li>
 Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
 </li>
 <li>
 Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimise risk and promote best practice.
 </li>
 <li>
 Ensure site compliance is maintained to local legislative standards with any statutory compliance concerns raised, documented and having a clear action plan to achieve compliance.
 </li>
 <li>
 Work with ESG (Environmental Sustainability and governance) teams to improve sustainability and ensure accurate ESG reporting is complete each year.
 </li>
 </ul>
 
 
 
 
 
 Incident &amp; Customer Management
 
 
 <ul>
 <li>
 Develop strong customer relationships and embed a culture of &ldquo;Service Excellence&rdquo; across all engineering teams.
 </li>
 <li>
 Attend customer service review meetings and provide accurate reporting.
 </li>
 <li>
 Coordinate customer communication for planned and unplanned maintenance, ensuring alignment with site teams.
 </li>
 <li>
 Ensure internal teams and vendors meet customer timelines and deliverables.
 </li>
 </ul>
 
 
 
 
 
 Financial Management
 
 
 <ul>
 <li>
 Support the Data Centre Manager with planning, budgeting, and control of operating and capital expenditure.
 </li>
 <li>
 Review and understand all annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Support DCM in the population of these where required to ensure successful financial management.
 </li>
 <li>
 Identify cost and efficiency improvements.
 </li>
 <li>
 Qualify vendors, implement procurement processes, and assist with contract negotiation.
 </li>
 <li>
 Track vendor performance against contracts and SLAs to ensure value for money.
 </li>
 </ul>
 
 
 
 
 
 Team management responsibilities &amp; key relationships
 
 
 <ul>
 <li>
 Direct line manager to Engineering Supervisors, HVAC Lead (where applicable), and Maintenance Team Leaders.
 </li>
 <li>
 Oversees all shift-based and day teams, providing direct and indirect supervision.
 </li>
 <li>
 Collaborates with Data Centre Manager, internal engineering teams, contractors, and external stakeholders.
 </li>
 <li>
 Deputy for Data Centre Manager during absence.
 </li>
 </ul>
 
 
 
 
 
 SKILLS, qualifications AND EXPERIENCE
 
 
 
 
 Core Skills (Required)
 
 
 <ul>
 <li>
 Strong written and verbal communication skills across diverse stakeholder groups
 </li>
 <li>
 Collaborative leadership style with the ability to motivate, develop, and support teams.
 </li>
 <li>
 Strong problem-solving capability and continuous improvement mindset
 </li>
 <li>
 Ability to make sound leadership decisions in operational and high-pressure environments
 </li>
 <li>
 Lead by example, providing guidance, support, and mentoring to all site engineering teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Recognised technical qualification in Electrical or Mechanical Engineering (e.g, NVQ Level, City &amp; Guilds, BTEC, or equivalent).
 </li>
 <li>
 Authorised Person / AP12 / AP15 or equivalent (Electrical) certification, or demonstrable experience operating as an AP under a formal Safety Rules system, capability to progress to Senior Authorise Person.
 </li>
 <li>
 Desired management level training in leading and motivating teams.
 </li>
 <li>
 IT literate &ndash; Microsoft Office, SharePoint, CMMS/CAFM systems.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 (desired)
 
 <ul>
 <li>
 Minimum 4 years post-qualification experience, including leadership experience and planning experience.
 </li>
 <li>
 Experience in operation of data centres or other critical environments.
 </li>
 <li>
 Experience operating in customer-facing roles and resolving technical problems in high-pressure environments.
 </li>
 <li>
 Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management etc.).
 </li>
 <li>
 Strong knowledge of BMS, PPM, CAFM, and Change Management processes.
 </li>
 <li>
 Knowledge of and experience working to international HSE standards.
 </li>
 <li>
 Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
 </li>
 <li>
 Strong troubleshooting and repair experience of critical building infrastructures.
 </li>
 <li>
 Knowledge of safe electrical and mechanical practices in line with regulatory standards.
 </li>
 <li>
 Experience implementing cost controls and financial oversight.
 </li>
 <li>
 Personable, approachable, and able to lead by example while meeting/exceeding operational and customer targets.
 </li>
 <li>
 Experience implementing projects in technical environments with awareness of managed service challenges.
 </li>
 </ul>
 
 
 
 
 
 
 Note:
 
 
 
 The successful candidate will be required to complete pre-employment screening to BS7858:2019, or national equivalent. (Covers: Confirmation of identity, legal right to work, financial probity, criminal history and associations with proscribed organisations). It is the policy of Pure DC that all individuals have a responsibility for the security and protection of company&rsquo;s Information and IT Resources over which they have control, according to their role.
 
 
 
 
</div>

Operations Engineering Manager

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Responsible for handling a team of CSR&rsquo;s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR&rsquo;s through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &amp; systems at the same time develop existing CSR&rsquo;s, mentor staff, provide coaching and motivational assistance,. Continuously review work processes for improvement and effective supervision is offered
 
 
 
 Key Accountabilities
 
 
 
 
 Team Supervision (only for Team leaders and supervisors)
 
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 
 Budgeting and Financial Performance
 
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 
 Continuous Improvement
 
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 Reporting
 
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards
 
 
 
 Job Context
 
 
 
 
 Specific Job Accountability
 
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 &squf; Bachelor&rsquo;s degree
 
 
 
 Minimum Experience
 
 
 
 &squf; 3 years relevant experience in customer service / Contact Centre
 
 
 
 Knowledge, Skills, And Attributes
 
 
 
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 
 
 &squf; Excellent communication skill in English &amp; Arabic
</div>

Team Leader, Contact Centre - Abu Dhabi

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

<div>
 
 Job Description
 
 
 
 
 Core Responsibilities &amp; Deliverables
 
 
 
 
 Leadership &amp; Site Operations
 
 
 
 <ul>
 <li>
 Support Data Centre Manager with daily operations on site. Lead engineering teams to ensure accurate labour management and planning to fulfil required workloads within acceptable timeframes.
 </li>
 <li>
 Take responsibility for Health, Safety, and Environment (HSE) across all engineering maintenance and reactive activities, promoting a strong safety culture.
 </li>
 <li>
 Work with stakeholders (central teams/customers etc.) to define strategic objectives for the site and manage their implementation.
 </li>
 <li>
 Ensure engineering teams are trained and competent in their functional roles and to act as first-line responders for site incidents to minimise downtime (internal, external, scenario etc.).
 </li>
 <li>
 Implement and oversee a rigorous change management system to maintain 100% uptime and zero customer impacting failures.
 </li>
 <li>
 Plan, implement, and supervise all operations, maintenance, and energy management programs.
 </li>
 <li>
 Identify and risk assess operational deficiencies and recommend improvements to enhance site performance.
 </li>
 <li>
 Ensure operational standards, compliance requirements, and company policies are embedded in day-to-day activities.
 </li>
 <li>
 Oversee critical facility systems including BMS, CAFM, mechanical, and electrical infrastructure.
 </li>
 <li>
 Act as a Senior Authorised Person (where applicable) for High Voltage and Low Voltage electrical systems.
 </li>
 <li>
 Support with enhancing maintenance by recommending and implementing improvements to the maintenance programme.
 </li>
 <li>
 Understand engineering design and operational aspects of all site systems.
 </li>
 <li>
 Manage incident and emergency response, including equipment failures, fires, evacuations, and security incidents.
 </li>
 <li>
 Participate in the company on-call rota as first-line escalation.
 </li>
 <li>
 Review service failures, produce incident reports, and track corrective action plans to completion.
 </li>
 <li>
 Monitor and report on weekly and monthly metrics, prioritising critical operational issues to drive productivity and reduce repeat failure increasing overall service availability.
 </li>
 <li>
 Develop and maintain Data Centre operating procedures (OPs, emergency, standard, etc.) to ensure consistency and reliability.
 
 
 </li>
 </ul>
 
 Engineering Operations, Maintenance &amp; Asset Management
 
 
 
 <ul>
 <li>
 Oversee resolution of all identified issues across all site infrastructure and items that are assigned via management and supervisory teams.
 </li>
 <li>
 Ensure teams are responding to all faults, incidents, and remedial actions and that they are logged, tracked, and closed via the Service Desk Incident Management System.
 </li>
 <li>
 Oversee scheduling of planned preventative maintenance, contracted maintenance, and general maintenance to minimise service disruption.
 </li>
 <li>
 Oversee management of the site Permit to Work (PTW) system and ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
 </li>
 <li>
 Coordinate with internal engineering teams and contractors to safely deliver maintenance, repairs, and customer-impacting activities.
 </li>
 <li>
 Maintain accurate operational records, including CMMS/CAFM data, asset information, incident reports, and maintenance documentation.
 </li>
 <li>
 Support Data Centre Manager with raising and maintenance of Risk Register and life cycle planning for all site assets.
 
 
 </li>
 </ul>
 
 Safety, Compliance &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure all activities comply with HSE legislation, local regulations, and company policies.
 </li>
 <li>
 Promote and maintain a strong health and safety culture across the site.
 </li>
 <li>
 Utilise monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision-making.
 </li>
 <li>
 Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
 </li>
 <li>
 Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimise risk and promote best practice.
 </li>
 <li>
 Ensure site compliance is maintained to local legislative standards with any statutory compliance concerns raised, documented and having a clear action plan to achieve compliance.
 </li>
 <li>
 Work with ESG (Environmental Sustainability and governance) teams to improve sustainability and ensure accurate ESG reporting is complete each year.
 
 
 </li>
 </ul>
 
 Incident &amp; Customer Management
 
 
 
 <ul>
 <li>
 Develop strong customer relationships and embed a culture of &ldquo;Service Excellence&rdquo; across all engineering teams.
 </li>
 <li>
 Attend customer service review meetings and provide accurate reporting.
 </li>
 <li>
 Coordinate customer communication for planned and unplanned maintenance, ensuring alignment with site teams.
 </li>
 <li>
 Ensure internal teams and vendors meet customer timelines and deliverables.
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Support the Data Centre Manager with planning, budgeting, and control of operating and capital expenditure.
 </li>
 <li>
 Review and understand all annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Support DCM in the population of these where required to ensure successful financial management.
 </li>
 <li>
 Identify cost and efficiency improvements.
 </li>
 <li>
 Qualify vendors, implement procurement processes, and assist with contract negotiation.
 </li>
 <li>
 Track vendor performance against contracts and SLAs to ensure value for money.
 
 
 </li>
 </ul>
 
 Team Management Responsibilities &amp; Key Relationships
 
 
 
 <ul>
 <li>
 Direct line manager to Engineering Supervisors, HVAC Lead (where applicable), and Maintenance Team Leaders.
 </li>
 <li>
 Oversees all shift-based and day teams, providing direct and indirect supervision.
 </li>
 <li>
 Collaborates with Data Centre Manager, internal engineering teams, contractors, and external stakeholders.
 </li>
 <li>
 Deputy for Data Centre Manager during absence.
 
 
 </li>
 </ul>
 
 SKILLS, Qualifications AND EXPERIENCE
 
 
 
 
 Core Skills (Required)
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills across diverse stakeholder groups
 </li>
 <li>
 Collaborative leadership style with the ability to motivate, develop, and support teams.
 </li>
 <li>
 Strong problem-solving capability and continuous improvement mindset
 </li>
 <li>
 Ability to make sound leadership decisions in operational and high-pressure environments
 </li>
 <li>
 Lead by example, providing guidance, support, and mentoring to all site engineering teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Recognised technical qualification in Electrical or Mechanical Engineering (e.g, NVQ Level, City &amp; Guilds, BTEC, or equivalent).
 </li>
 <li>
 Authorised Person / AP12 / AP15 or equivalent (Electrical) certification, or demonstrable experience operating as an AP under a formal Safety Rules system, capability to progress to Senior Authorise Person.
 </li>
 <li>
 Desired management level training in leading and motivating teams.
 </li>
 <li>
 IT literate &ndash; Microsoft Office, SharePoint, CMMS/CAFM systems.
 
 
 </li>
 </ul>
 
 Experience
 
 (desired)
 
 
 <ul>
 <li>
 Minimum 4 years post-qualification experience, including leadership experience and planning experience.
 </li>
 <li>
 Experience in operation of data centres or other critical environments.
 </li>
 <li>
 Experience operating in customer-facing roles and resolving technical problems in high-pressure environments.
 </li>
 <li>
 Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management etc.).
 </li>
 <li>
 Strong knowledge of BMS, PPM, CAFM, and Change Management processes.
 </li>
 <li>
 Knowledge of and experience working to international HSE standards.
 </li>
 <li>
 Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
 </li>
 <li>
 Strong troubleshooting and repair experience of critical building infrastructures.
 </li>
 <li>
 Knowledge of safe electrical and mechanical practices in line with regulatory standards.
 </li>
 <li>
 Experience implementing cost controls and financial oversight.
 </li>
 <li>
 Personable, approachable, and able to lead by example while meeting/exceeding operational and customer targets.
 </li>
 <li>
 Experience implementing projects in technical environments with awareness of managed service challenges.
 
 
 </li>
 </ul>
 
 
 Note:
 
 The successful candidate will be required to complete pre-employment screening to BS7858:2019, or national equivalent. (Covers: Confirmation of identity, legal right to work, financial probity, criminal history and associations with proscribed organisations). It is the policy of Pure DC that all individuals have a responsibility for the security and protection of company&rsquo;s Information and IT Resources over which they have control, according to their role.
 
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Engineering Operations Manager

Newton Training Center

We are looking for a Sales Executive / Admission Counselor who will be responsible for handling student inquiries, counseling prospective students and parents, and converting leads into enrollments. The role involves both mass handling of inquiries and individual counseling, with a strong focus on follow-ups and admission closures.The ideal candidate should be confident, target-driven, well-organized, and capable of managing daily admission activities efficiently.Key Responsibilities<ul><li>Handle inbound and outbound student inquiries, walk-ins, and leads</li><li>Counsel students and parents regarding programs offered by the Centre</li><li>Ensure timely and regular follow-ups with all leads until admission closure, with proper system updates</li><li>Maintain and update student records and CRM/database</li><li>Participate in outreach activities, events, open days, and promotional campaigns</li><li>Coordinate with internal departments for smooth admission processing</li><li>Achieve daily, weekly, and monthly admission targets</li><li>Promote the Centre&rsquo;s programs, faculty strengths, and value proposition</li><li>Provide accurate information and professional guidance to prospective students</li><li>Prepare basic reports on inquiries, follow-ups, and conversions</li></ul>Requirements<ul><li>Minimum 1&ndash;3 years experience in sales, admissions, counseling, or education industry (preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong follow-up and convincing abilities</li><li>Target-oriented mindset</li><li>Basic computer knowledge (CRM, Excel, emails)</li><li>Ability to work under pressure and meet deadlines</li></ul>Salary &amp; Benefits<ul><li>Competitive salary (based on experience)</li><li>Incentives / commissions based on performance</li><li>Growth opportunities within the organization</li></ul>Job Types: Full-time, Permanent

Telesales Executive (Arabic and English Speaker)

Explore 100+ Call centre executive in Arabic Jobs In Arabic Jobs In Abu Dhabi this February. Find roles across top companies and apply now to boost your career.