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call centre agent (any campaign)

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crm specialist

call centre representative

Arazi investments

Role DescriptionThis is a full-time on-site role for a Fresh Call Center Representative. The Fresh Call Center Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Representative will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Qualifications<ul><li>Customer Service Representatives and Customer Support skills</li><li>Strong focus on Customer Satisfaction and Customer Service</li><li>Excellent communication and active listening skills</li><li>Ability to multitask and work under pressure</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : +92 312 191 6141 Address : First Floor, Malhi Plaza, above Samba Bank, Main Murree Road, Saddar, RawalpindiNOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Job Types: Full-time, FresherPay: From Rs30,000.00 per monthWork Location: In person

Fresh Call Center Representative

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

RizTech

<div>
 
 We are seeking a
 
 results-driven Customer Sales Representative
 
 with proven experience in
 
 customer service and outbound sales
 
 , particularly within
 
 Final Expense, Medical Alert, or MVA campaigns
 
 . The ideal candidate is a confident communicator who can understand customer needs, deliver tailored solutions, and consistently achieve performance targets.
 
 
 
 Key Responsibilities &amp; Skills:
 
 
 <ul>
 <li>
 Deliver exceptional customer service through clear, professional verbal communication
 </li>
 <li>
 Drive sales performance by effectively qualifying leads and closing opportunities
 </li>
 <li>
 Identify customer needs and recommend suitable solutions with empathy and accuracy
 </li>
 <li>
 Apply strong analytical skills for objection handling and conversion optimization
 </li>
 <li>
 Collaborate with team members and support training and knowledge-sharing initiatives
 </li>
 <li>
 Perform efficiently in a fast-paced, target-oriented call center environment
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in customer service and sales roles
 </li>
 <li>
 Prior exposure to Final Expense, Medical Alert, MVA, or insurance-related campaigns preferred
 </li>
 <li>
 Self-motivated, goal-oriented, and performance-driven mindset
 </li>
 <li>
 Minimum high school diploma or equivalent (higher education is a plus)
 </li>
 </ul>
 
 This role is ideal for professionals who are motivated by results, value structured growth, and thrive in a performance-focused sales environment.
 
</div>

Hiring Customer Sales Representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Angular quantum

Hiring Alert AMG Technologies is looking for American Accent Trainer.Job Title: American Accent Trainer (BPO / Call Center)Location: On-siteWe are seeking an experienced American Accent Trainer to support our BPO/Call Center operations by enhancing agents&rsquo; spoken American English for customer-facing interactions. The trainer will focus on accent neutralization, clarity, call control, and customer communication aligned with U.S. market expectations. This role plays a critical part in improving customer satisfaction, call quality scores, and overall service effectiveness.Key Responsibilities :<ul><li>Conduct American accent and voice &amp; pronunciation training for call center agents.</li><li>Train agents on American pronunciation, stress, intonation, rhythm, and connected speech.</li><li>Improve clarity, fluency, and listening comprehension for U.S.-based customer interactions.</li><li>Coach agents on call handling language, tone, pace, and professionalism.</li><li>Identify individual agent accent challenges and provide targeted corrective feedback.</li><li>Design and deliver training modules aligned with process requirements and client expectations.</li><li>Conduct voice assessments, calibration sessions, and refresher trainings.</li><li>Support new hire training (NHT) and ongoing learning programs.</li><li>Collaborate with QA, Operations, and Training teams to address performance gaps.</li><li>Monitor agent progress using call audits, QA scores, and customer feedback.</li><li>Prepare training reports, progress trackers, and improvement plans.</li><li>Participate in calibration calls and client reviews as required.</li></ul>Required Qualifications :<ul><li>Native or near-native proficiency in American English.</li><li>Bachelor&rsquo;s degree in English, Linguistics, Communication, or related field (preferred).</li><li>Certification or formal training in Accent Neutralization, Voice &amp; Accent, or ESL (preferred).</li><li>2+ years of experience training in a BPO, Call Center, or Customer Support environment.</li><li>Strong understanding of American phonetics and pronunciation patterns.</li><li>Experience working with QA metrics, call audits, and performance dashboards.</li></ul>Preferred Skills &amp; Experience :<ul><li>Experience training voice-based processes (Customer Service, Tech Support, Sales).</li><li>Familiarity with U.S. customer expectations and call center etiquette.</li><li>Ability to handle high-volume training batches and tight timelines.</li><li>Experience with LMS platforms, call recording tools, and virtual training tools.</li><li>Knowledge of soft skills training (empathy, call control, objection handling).</li></ul>Key Competencies :<ul><li>Clear and neutral American accent</li><li>Strong listening and diagnostic skills</li><li>Data-driven coaching approach</li><li>Stakeholder management (Operations, QA, Clients)</li><li>Adaptability in fast-paced environments</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Stable corporate training environment</li><li>Exposure to global clients and U.S. processes</li><li>Career growth in Learning &amp; Development</li><li>Continuous upskilling opportunities</li></ul>How to ApplyInterested candidates may submit their resume along with details of relevant BPO or call center training experience.Job Type: Full-timePay: Rs110,000.00 - Rs120,000.00 per monthWork Location: In person

American Accent Trainer

Medico Tech LLC

Job Title: Customer Service Representative (CSR)Location: Muree Road Rawalpindi Employment Type: Full-timeAbout the Role:We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring timely, accurate, and professional support while representing our brand positively.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, and social media promptly and professionally.</li><li>Provide detailed information about products, services, policies, and procedures.</li><li>Troubleshoot customer issues and escalate complex problems to the appropriate teams.</li><li>Maintain accurate records of customer interactions and transactions in CRM systems.</li><li>Gather customer feedback and share insights to improve service quality</li><li>Collaborate with team members to ensure high levels of customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma required; Bachelor&rsquo;s degree preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and the ability to handle challenging situations with patience.</li><li>Proficiency with computers and CRM software.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Multilingual skills are a plus.</li></ul>Why Join Us:<ul><li>Opportunity for career growth and professional development.</li><li>Dynamic and supportive work environment.</li><li>Flexible working hours and potential remote work options.</li><li>Competitive salary and performance-based incentives.</li></ul>How to Apply: Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience to hr.aqentenprises@gmail.comWhattsapp NO O304-5173250Job Types: Full-time, FresherPay: Rs25,000.00 - Rs65,000.00 per monthWork Location: In person

Costomer service Representative

Three percent Pakistan

Job Title: Business Development Representative (BDR) Location: Opposite PMTAC Building, behind Malkabad Plaza, 6th Road, Satellite Town, Rawalpindi On-site Employment Type: Full-time Department: Sales &amp; Business Development Job SummaryWe are seeking a motivated and results-driven Business Development Representative (BDR) for our Medical Billing division. The BDR will be responsible for generating new business opportunities by identifying, contacting, and qualifying healthcare providers who require medical billing and revenue cycle management services.Key Responsibilities<ul><li>Identify and prospect potential clients including medical practices, clinics, and healthcare providers</li><li>Make outbound calls, emails, and LinkedIn outreach to generate leads</li><li>Qualify prospects and schedule meetings or demos for the sales team</li><li>Present medical billing services and explain value propositions clearly</li><li>Maintain accurate records of leads and interactions in CRM</li><li>Follow up with prospects to nurture relationships and close opportunities</li><li>Meet or exceed monthly lead generation and appointment targets</li><li>Stay updated on medical billing trends, insurance processes, and compliance standards</li><li>Collaborate with sales, operations, and billing teams to ensure smooth client onboarding</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (preferred, not mandatory)</li><li>Proven experience as a BDR, SDR, or Sales Executive (medical billing experience is a plus)</li><li>Strong communication and negotiation skills</li><li>Ability to work with US healthcare clients</li><li>Familiarity with medical billing, RCM, CPT, ICD-10, and insurance workflows (preferred)</li><li>Proficient in CRM tools and MS Office</li><li>Self-motivated with a target-driven mindset</li></ul>Preferred Skills<ul><li>Experience in US Medical Billing or Healthcare Sales</li><li>Strong objection-handling and closing skills</li><li>Ability to work night shifts (US time zones)</li><li>Excellent English communication skills</li></ul>What We Offer<ul><li>Competitive salary + commission structure</li><li>Performance-based incentives</li><li>Professional growth and career advancement</li><li>Supportive and collaborative work environment</li><li>Training on medical billing services and sales processes</li></ul>How to ApplyInterested candidates can apply by sending their resume to 03140564112Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

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