customer service representative Jobs in Procurement Jobs In Lahore Pakistan

customer service representative

customer support executive Jobs in Procurement Jobs In Lahore Pakistan

customer support executive

customer services representative Jobs in Procurement Jobs In Lahore Pakistan

customer services representative

call center agent Jobs in Procurement Jobs In Lahore Pakistan

call center agent

customer services executive Jobs in Procurement Jobs In Lahore Pakistan

customer services executive

call centre uk

JAVED ASSOCIATE

Key duties and responsibilities<ul><li>Customer Interaction: Answer inbound and outbound calls, respond to customer emails, and follow communication scripts while adapting as needed.</li><li>Problem Solving: Listen to customer concerns, identify issues, provide solutions, and manage complaints.</li><li>Order and Account Management: Process orders, payments, and applications; update customer records; and review account information.</li><li>Information and Support: Provide accurate information on products and services, guide customers through troubleshooting or using products, and conduct occasional market research.</li><li>Escalation and Reporting: Identify and escalate issues to supervisors or other departments when necessary and document trends in customer calls.</li><li>Timing: 9:00am to 5:00pm</li><li>Location:canal road sheranwala heights</li><li>Gender: female</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

call centre UK

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

SEVEN STAR MARKETING

We&rsquo;re looking for a TikTok Shop UK Account Handler to manage, grow, and optimize our TikTok Shop presence. You&rsquo;ll handle everything from product listings and campaigns to creator collaborations and sales performance &mdash; driving growth through smart strategy and creative execution.Key Responsibilities:<ul><li>Manage and optimize the TikTok Shop UK account, including listings, pricing, and stock.</li><li>Plan and execute TikTok Shop campaigns, promotions, and sales events.</li><li>Collaborate with creators and influencers for live streams and product promotions.</li><li>Track performance metrics, sales, and ROI; report insights for optimization.</li><li>Coordinate with TikTok Shop support and ensure compliance with platform policies.</li><li>Monitor orders, reviews, and customer feedback to ensure smooth operations.</li></ul>Qualifications:<ul><li>Proven experience managing a TikTok Shop or similar e-commerce platform.</li><li>Strong understanding of TikTok Shop Seller Centre, campaigns, and analytics.</li><li>Knowledge of influencer/affiliate marketing and Tik Tok trends.</li><li>Excellent communication, organization, and analytical skills.</li><li>Creative mindset with a focus on growth and performance.</li></ul>Job Type: Full-timeWork Location: In person

TikTok Shop UK Account Handler

Keune Cosmetics Pakistan

Key Responsibilities:1. Operational Management<ul><li>Oversee daily call centre operations (inbound customer service, outbound sales, collections, or campaigns).</li><li>Ensure adherence to service level agreements (SLAs), KPIs, and productivity targets.</li><li>Plan and manage staffing levels, scheduling, and workforce planning to ensure adequate coverage.</li><li>Monitor call centre systems, performance dashboards, and reports for operational efficiency.</li></ul>2. Team Leadership &amp; Performance Management<ul><li>Lead, coach, and develop Team Leaders and their respective agents.</li><li>Conduct regular performance reviews, feedback sessions, and training needs assessments.</li><li>Implement incentive and recognition programs to improve morale and reduce attrition.</li></ul>3. Quality Assurance &amp; Customer Experience<ul><li>Ensure consistent delivery of high-quality customer interactions.</li><li>Collaborate with Quality Assurance (QA) and Training teams to identify gaps and implement corrective actions.</li><li>Handle escalations and resolve critical customer issues efficiently.</li></ul>4. Process Improvement<ul><li>Analyze operational data to identify trends, issues, and opportunities for improvement.</li><li>Develop and implement process enhancements, automation, and best practices to improve performance.</li><li>Support digital transformation initiatives and new technology deployments.</li></ul>5. Reporting &amp; Analytics<ul><li>Generate and analyze daily, weekly, and monthly performance reports.</li><li>Track key metrics such as AHT, CSAT, FCR, conversion rate, and agent productivity.</li><li>Present insights and recommendations to senior management.</li></ul>6. Compliance &amp; Governance<ul><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Maintain updated SOPs, policies, and call scripts.</li><li>Manage audits and implement corrective actions when required.</li></ul>Key Performance Indicators (KPIs):<ul><li>Service Level (SL%)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Customer Satisfaction (CSAT/NPS)</li><li>Agent Utilization and Occupancy</li><li>Attrition Rate</li><li>Sales Conversion (for outbound)</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>5&ndash;8 years of experience in a call centre environment, with at least 3 years in a managerial/operations leadership role.</li><li>Proven experience managing both inbound and outbound operations.</li><li>Strong analytical, leadership, and communication skills.</li><li>Proficiency with CRM tools, dialer systems, and reporting platforms (e.g., Avaya, Genesys, Five9, Salesforce, etc.).</li></ul>Core Competencies:<ul><li>Strategic Planning and Execution</li><li>Team Leadership and Motivation</li><li>Decision Making and Problem Solving</li><li>Data Analysis and Performance Management</li><li>Customer-Centric Mindset</li><li>Adaptability and Change Management</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager - Operations (Tech Industry)

TA Solutios

Position: Legal Case Support Executive (UK Process)Company: XenonDev Location: Onsite, LahoreAbout the Role: XenonDev is hiring a Legal Case Support Executive for our UK-based client working in the domestic abuse support sector. The ideal candidate will handle inbound and outbound calls, manage sensitive case discussions, and maintain accurate communication records with professionalism and empathy.Key Responsibilities:<ul><li>Handle calls related to legal case work in the domestic abuse domain.</li><li>Communicate effectively with clients and authorities in the UK region.</li><li>Maintain detailed and confidential call notes and records.</li><li>Collaborate with the internal legal support team for case follow-ups and updates.</li><li>Ensure empathy, accuracy, and professionalism in every interaction.</li></ul>Requirements:<ul><li>Excellent spoken and written English (UK communication experience preferred).</li><li>Prior experience working with UK clients or processes.</li><li>Strong communication, listening, and documentation skills.</li><li>Ability to handle sensitive topics with discretion and compassion.</li></ul>Type: Full-time / Onsite Company: XenonDevIf you meet the above requirements and want to contribute to a meaningful cause, please send your CV to careers@xenondevs.comJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Legal Case Support Executive

Clean and Green Services

Job Description Location: On Site- Lahore Timings: 1:00 PM &ndash; 10:00 PM Pakistan Time (Monday to Friday) &ndash; UK TimingsAbout the RoleWe are hiring a confident, English-fluent individual with experience in international customer service or telesales (preferably UK campaigns) to support a group of nurseries based in the UK. The role involves handling parent enquiries, booking viewings, following up, and supporting the admissions process from start to finish.Key Responsibilities<ul><li>Answer calls, messages, and web enquiries from parents (via WhatsApp, Meta, Google, or Phone)</li><li>Schedule nursery viewings by coordinating with UK nursery managers</li><li>Follow up with parents post-viewing to answer questions and convert to registration</li><li>Support paperwork completion and deposit follow-ups</li><li>Update lead tracker and maintain accurate follow-up notes</li><li>Coordinate with UK-based finance/admin teams for documentation</li></ul>Requirements<ul><li>7+ years of international call center or sales/customer support experience (UK preferred)</li><li>Excellent spoken and written English</li><li>Familiar with CRMs, Google Sheets, WhatsApp Business, email, Zoom</li><li>Comfortable working UK business hours (1 PM to 10 PM PKT)</li><li>Self-organised and responsive with a polite, service-oriented attitude</li></ul>Job Type &amp; Benefits<ul><li>Monthly Salary: PKR 110,000 &ndash; 130,000 plus commission (based on experience)</li><li>Performance-based bonus</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs130,000.00 per monthJob Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: On the road

Sales Closer – Inbound & Outbound Calls

Job Description Location: On Site- Lahore Timings: 1:00 PM &ndash; 10:00 PM Pakistan Time (Monday to Friday) &ndash; UK Timings Company: CG Innovatech Solutions (Via C&amp;G)About the RoleWe are hiring a confident, English-fluent individual with experience in international customer service or telesales (preferably UK campaigns) to support a group of nurseries based in the UK. The role involves handling parent enquiries, booking viewings, following up, and supporting the admissions process from start to finish.Key Responsibilities<ul><li>Answer calls, messages, and web enquiries from parents (via WhatsApp, Meta, Google, or Phone)</li><li>Schedule nursery viewings by coordinating with UK nursery managers</li><li>Follow up with parents post-viewing to answer questions and convert to registration</li><li>Support paperwork completion and deposit follow-ups</li><li>Update lead tracker and maintain accurate follow-up notes</li><li>Coordinate with UK-based finance/admin teams for documentation</li><li>Achieve weekly targets for response time, viewings booked, and registrations completed</li></ul>Requirements<ul><li>7+ years of international call center or sales/customer support experience (UK preferred)</li><li>Excellent spoken and written English</li><li>Familiar with CRMs, Google Sheets, WhatsApp Business, email, Zoom</li><li>Comfortable working UK business hours (1 PM to 10 PM PKT)</li><li>Self-organised and responsive with a polite, service-oriented attitude</li></ul>Job Type &amp; Benefits<ul><li>Monthly Salary: PKR 110,000 &ndash; 130,000 plus commission (based on experience)</li><li>Performance-based bonus</li><li>Work with an international brand</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs130,000.00 per monthJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthWork Location: On the road

Sales Executive – International Campaigns

Explore 324+ Call centre uk in Procurement Jobs In Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.