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card operations specialist

HugoBank

<div>Card Operations Specialist is responsible for leading all aspects of day-to-day debit and credit card operations, including issuance, transaction processing, fraud detection, and compliance. The role is responsible for ensuring the efficiency, accuracy, and compliance while contributing to improvements in service delivery and digital payments infrastructure. 
Essential Duties and Responsibilities 
<ul><li><ul>
<li>
Manage end-to-end debit and credit card issuance, ensuring timely delivery, operational efficiency, and seamless transaction processing.</li>
<li>Track and report key performance indicators (KPIs), providing insights to senior management for operational improvements.</li>
<li>Monitor card activity and manage card capturing, blocking/unblocking, and replacements.</li>
<li>Collaborate with product teams to design and customize credit card offerings.</li>
<li>Identify opportunities for operational improvement through digital payment solutions and technological advancements.</li>
<li>Oversee and execute reconciliation, settlement, and other operational support activities during the pilot phase, including account opening, onboarding, KYC, and related operations.</li>
<li>Oversee the resolution of disputes for Visa scheme and 1LINK cards, ensuring compliance with network guidelines and timely resolution of customer issues.</li>
<li>Monitor and resolve disputes, chargebacks, and exception cases, ensuring customer satisfaction and compliance with regulations.</li>
<li>Ensure adherence to payment network regulations (e.g., Visa, MasterCard) and industry standards (e.g., PCI DSS).</li>
<li>Implement effective fraud detection and prevention mechanisms in collaboration with security teams.</li>
<li>Deliver seamless, customer-centric card services and resolve card-related issues promptly to enhance satisfaction.</li>
<li>Collaborate with internal and external stakeholders to align card operations with the bank&rsquo;s strategic objectives.</li>
<li>Handle procurement processes for card-related hardware (e.g., cabinets, printers) and consumables, including raising purchase orders and ensuring timely payment processing.</li>
<li>Manage key third-party vendors and partners ensuring adherence to SLAs and standards.</li>
</ul></li></ul>
Requirements<ul>
<li>
5-10 years experience managing debit and credit card operations in banking or financial services industry.</li>
<li>Strong understanding of banking payments, settlement, card services, payment networks, and regulatory requirements.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business Administration, or a related field.</li></ul></div>

Card Operations Specialist

<div>
 Card Operations Specialist is responsible for leading all aspects of day-to-day debit and credit card operations, including issuance, transaction processing, fraud detection, and compliance. The role is responsible for ensuring the efficiency, accuracy, and compliance while contributing to improvements in service delivery and digital payments infrastructure.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end debit and credit card issuance, ensuring timely delivery, operational efficiency, and seamless transaction processing
 </li>
 <li>
 Track and report key performance indicators (KPIs), providing insights to senior management for operational improvements
 </li>
 <li>
 Monitor card activity and manage card capturing, blocking/unblocking, and replacements
 </li>
 <li>
 Collaborate with product teams to design and customize credit card offerings
 </li>
 <li>
 Identify opportunities for operational improvement through digital payment solutions and technological advancements
 </li>
 <li>
 Oversee and execute reconciliation, settlement, and other operational support activities during the pilot phase, including account opening, onboarding, KYC, and related operations
 </li>
 <li>
 Oversee the resolution of disputes for Visa scheme and 1LINK cards, ensuring compliance with network guidelines and timely resolution of customer issues
 </li>
 <li>
 Monitor and resolve disputes, chargebacks, and exception cases, ensuring customer satisfaction and compliance with regulations
 </li>
 <li>
 Ensure adherence to payment network regulations (e.g., Visa, MasterCard) and industry standards (e.g., PCI DSS)
 </li>
 <li>
 Implement effective fraud detection and prevention mechanisms in collaboration with security teams
 </li>
 <li>
 Deliver seamless, customer-centric card services and resolve card-related issues promptly to enhance satisfaction
 </li>
 <li>
 Collaborate with internal and external stakeholders to align card operations with the bank's strategic objectives
 </li>
 <li>
 Handle procurement processes for card-related hardware (e.g., cabinets, printers) and consumables, including raising purchase orders and ensuring timely payment processing.
 </li>
 <li>
 Manage key third-party vendors and partners ensuring adherence to SLAs and standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-10 years experience managing debit and credit card operations in banking or financial services industry
 </li>
 <li>
 Strong understanding of banking payments, settlement, card services, payment networks, and regulatory requirements
 </li>
 <li>
 Bachelor's or Master's degree in Finance, Business Administration, or a related field
 </li>
 </ul>
</div>

Simpaisa Payment Gateway

Tapmad is looking for Operations Support SpecialistAbout the RoleWe&rsquo;re looking for a technically skilled Operations Support Specialist to ensure the smooth day-to-day operations of Tapshop&rsquo;s digital voucher ecosystem. The ideal candidate will handle customer issues, manage ERP and internal management portals, and confidently work with system logs, API data, and reports. This role demands strong coordination, technical, and analytical skills to maintain service uptime, accuracy, and customer satisfaction.Key Responsibilities&middot; Liaise with payment gateways (e.g., Tapmad, Easypaisa, JazzCash etc) to ensure smooth transaction flow and timely issue resolution.&middot; Coordinate with partners for product activations and system syncs.&middot; Ensure vouchers are active, correctly priced, and updated across all platforms.&middot; Extract and analyze JSON logs to identify and resolve technical or transaction-related issues.&middot; Manage and troubleshoot ERP or internal management system modules.&middot; Escalate technical issues to the development team with proper log and data references.&middot; Maintain detailed system documentation and issue tracking records.&middot; Coordinate with QA and Product teams to validate fixes and ensure operational stability.Required Skills&middot; Hands-on experience with ERP, CRM, or ticket management systems.&middot; Ability to read, interpret, and extract data from JSON logs.&middot; Proficient in Excel / Google Sheets (formulas, pivot tables, and data filtering).&middot; Strong understanding of web portals and data-driven systems.&middot; Basic knowledge of APIs, SQL, or backend data flows.&middot; Excellent communication, coordination, and issue-resolution skills.&middot; Highly organized, analytical, and detail-oriented.Preferred Skills&middot; Familiarity with Postman, SQL, or other database query tools.&middot; Experience using support ticketing systems (e.g., Jira, Freshdesk, Zendesk).&middot; Exposure to management or reporting dashboards.&middot; Understanding of system integration flows between ERP and APIs.Preferred Skills&middot; Transaction success rate.&middot; Issue resolution time (customer + partner).&middot; Partner satisfaction and delivery performance.Experience:&middot; 1&ndash;2 Years experience in e-commerce, fintech, or digital goods operations.&middot; Experience with voucher, gift card, or gaming product operations preferred.Qualification:&middot; BS / BCS / BSCS (Computer Science or related field)Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Operations Officer

Oxiliry

<div>
 
 The People Services &amp; Systems Specialist is responsible for delivering efficient HR operations, maintaining accurate employee data, and supporting HRIS/technology implementation projects. This role strengthens the employee experience through reliable service delivery and improved system functionality.
 
 
 
 
 
 Requirements
 
 
 
 
 People Operations (HR Services)
 
 
 
 <ul>
 <li>
 Execute end-to-end HR operations including onboarding, offboarding, employee data management, and HR documentation.
 
 </li>
 <li>
 Maintain accurate employee records in HRIS while ensuring compliance with internal policies and statutory requirements.
 
 </li>
 <li>
 Support payroll preparation by validating employee data and attendance records.
 
 </li>
 <li>
 Act as the first point of contact for employee inquiries and ensure timely service delivery.
 
 </li>
 <li>
 Prepare HR letters, reports, and dashboards as needed.
 
 </li>
 </ul>
 
 
 HR Systems &amp; Technology Implementation
 
 
 
 <ul>
 <li>
 Support implementation, adoption, and optimization of HR technology tools (HRIS, ATS, performance systems, etc.).
 
 </li>
 <li>
 Collaborate with People &amp; Culture and IT teams for system testing, troubleshooting, and enhancements.
 
 </li>
 <li>
 Provide user support, guidance, and training to improve system utilization.
 
 </li>
 <li>
 Ensure data integrity through regular audits and system monitoring.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Process Improvement &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist in documenting and improving HR operational processes.
 
 </li>
 <li>
 Ensure HR operations comply with organizational policies, labor laws, and data privacy standards.
 
 </li>
 <li>
 Participate in automation, digitization, and employee experience enhancement initiatives.
 
 </li>
 </ul>
 
 
 3. Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Accuracy and timeliness of HR transactions
 
 </li>
 <li>
 HRIS data integrity and audit performance
 
 </li>
 <li>
 Issue resolution turnaround time
 
 </li>
 <li>
 Effectiveness of system implementation support
 
 </li>
 <li>
 Employee satisfaction levels with People Services
 
 </li>
 </ul>
 
 
 4. Knowledge, Skills &amp; Competencies
 
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of HR operations and employee lifecycle management
 
 </li>
 <li>
 Experience with HRIS platforms (e.g., Zoho , Workday, Oracle, or similar)
 
 </li>
 <li>
 HR reporting, data management, and workflow knowledge
 
 </li>
 <li>
 Familiarity with system testing or implementation support
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Tech Savvy
 
 </li>
 <li>
 Action Oriented
 
 </li>
 <li>
 Collaborates
 
 </li>
 <li>
 Ensures Accountability
 
 </li>
 <li>
 Plans &amp; Aligns
 
 </li>
 <li>
 Communicates Effectively
 
 </li>
 </ul>
 
 
 5. Experience &amp; Education Requirements
 
 
 
 <ul>
 <li>
 
 Education:
 
 Minimum Bachelor&rsquo;s degree in HR, Business Administration, or related field
 
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3 years
 
 in HR operations; exposure to HR systems implementation preferred
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 OPD
 
 </li>
 <li>
 IPD including Parents
 
 </li>
 <li>
 Quarterly Bonus
 
 </li>
 <li>
 Leaves
 
 </li>
 <li>
 Fuel Card
 
 </li>
 </ul>
</div>

People Services & Systems Specialist

Delta International PK

Location: Region-Based (Central Region &ndash; Riyadh) Reports to: PMV Command Center Manager Language: Strong English is mandatorySalary: 6k-10kRole SummaryThe Data Monitor is responsible for monitoring all Command Center dashboards in real time and issuing timely alerts to Regional Executors across all sites. The role ensures data accuracy, operational visibility, and immediate escalation of abnormal behaviors across fleet, GPS, job cards, breakdowns, and maintenance KPIs.Key Responsibilities<ul><li>Monitor all live dashboards (GPS, location, engine hours, idling, fuel, breakdowns, job card status, and equipment readiness).</li><li>Track GPS events including:</li><li>External Power Loss</li><li>Idling Long Time</li><li>Long Parking</li><li>Equipment movement between sites</li><li>Monitor Job Card workflow end-to-end: opening, approval flow, execution, closing, and compliance with SOP.</li><li>Issue real-time alerts to Regional Executors for any abnormal event or non-compliance.</li><li>Follow up with all regions to ensure corrective actions are taken on time.</li><li>Validate diesel readings and fuel efficiency indicators, ensure anomalies are escalated.</li><li>Review cost details and job card summaries to ensure consistency and accuracy.</li><li>Update daily/weekly reports for PMV Command Center use.</li><li>Coordinate with operations, maintenance teams, and storekeepers to ensure timely flow of information.</li><li>Perform office-based coordination tasks including preparing reports, Excel sheets, and documentation.</li><li>Support Command Center Planning team with administrative and reporting tasks.</li></ul>Technical Requirements<ul><li>Strong background in heavy equipment or ready-mix fleet operations (mandatory).</li><li>Understanding of GPS systems, engine hours, idling patterns, and fleet utilization.</li><li>Strong Excel skills (lookup, pivot, formulas).</li><li>Ability to analyses dashboards and identify abnormal behaviors.</li><li>Strong communication skills to deal with multiple regions simultaneously.</li><li>English proficiency (must).</li></ul>Job Type: Full-timePay: From Rs400,000.00 per monthWork Location: In person

Data Monitor - Protected Mobility Vehicle Command Centre

Zue Pvt Ltd

Job Title: Denial Management Specialist Location: Main Shahra-e-Faisal, Karachi (On-site) Employment Type: Full-time Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to FridayJob Responsibilities<ul><li>Verify claim status with payers and portals; record outcomes.</li><li>Review processed claims/ERAs to confirm accuracy and spot denials.</li><li>Fix errors and submit corrected claims/resubmissions.</li><li>Submit reconsiderations and appeals with required support.</li><li>Follow up with payers until the claim is resolved/paid.</li><li>Manage A/R for denied claims to reduce aging.</li><li>Analyze denial reasons and take action to resolve/prevent repeats.</li></ul>Job Requirements<ul><li>Experience in US healthcare billing or revenue cycle is a plus.</li><li>Basic knowledge of US insurance claims, denials, and payments.</li><li>Excellent and clear English communication skills.</li><li>Well-organized, detail-oriented, and able to handle multiple tasks.</li><li>Comfortable using billing software, payer portals, and spreadsheets.</li><li>Quick learner who can adapt to payer rules and updates.</li></ul>Perks &amp; Benefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

Denial Management Specialist

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

Explore 907+ Card operations specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

907 card operations specialist jobs IN Karachi

Card Operations Specialist

Card Operations Specialist

Operations Officer

People Services & Systems Specialist

Data Monitor - Protected Mobility Vehicle Command Centre

Denial Management Specialist

Cutomer Support Specialist (Inbound)