People Services & Systems Specialist

The People Services & Systems Specialist is responsible for delivering efficient HR operations, maintaining accurate employee data, and supporting HRIS/technology implementation projects. This role strengthens the employee experience through reliable service delivery and improved system functionality.

Requirements

People Operations (HR Services)

• Execute end-to-end HR operations including onboarding, offboarding, employee data management, and HR documentation.
  
• Maintain accurate employee records in HRIS while ensuring compliance with internal policies and statutory requirements.
  
• Support payroll preparation by validating employee data and attendance records.
  
• Act as the first point of contact for employee inquiries and ensure timely service delivery.
  
• Prepare HR letters, reports, and dashboards as needed.
  

HR Systems & Technology Implementation

• Support implementation, adoption, and optimization of HR technology tools (HRIS, ATS, performance systems, etc.).
  
• Collaborate with People & Culture and IT teams for system testing, troubleshooting, and enhancements.
  
• Provide user support, guidance, and training to improve system utilization.
  
• Ensure data integrity through regular audits and system monitoring.
  

Process Improvement & Compliance

• Assist in documenting and improving HR operational processes.
  
• Ensure HR operations comply with organizational policies, labor laws, and data privacy standards.
  
• Participate in automation, digitization, and employee experience enhancement initiatives.
  

3. Key Performance Indicators (KPIs)

• Accuracy and timeliness of HR transactions
  
• HRIS data integrity and audit performance
  
• Issue resolution turnaround time
  
• Effectiveness of system implementation support
  
• Employee satisfaction levels with People Services
  

4. Knowledge, Skills & Competencies

Technical Skills

• Strong understanding of HR operations and employee lifecycle management
  
• Experience with HRIS platforms (e.g., Zoho , Workday, Oracle, or similar)
  
• HR reporting, data management, and workflow knowledge
  
• Familiarity with system testing or implementation support
  

Core Competencies

• Tech Savvy
  
• Action Oriented
  
• Collaborates
  
• Ensures Accountability
  
• Plans & Aligns
  
• Communicates Effectively
  

5. Experience & Education Requirements

• Education: Minimum Bachelor’s degree in HR, Business Administration, or related field
  
• Experience: Minimum 3 years in HR operations; exposure to HR systems implementation preferred
  
  
  
  

Benefits

• OPD
  
• IPD including Parents
  
• Quarterly Bonus
  
• Leaves
  
• Fuel Card