customer support representative Jobs in Karachi

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customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

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sr. service desk specialist Jobs in Karachi

sr. service desk specialist

sr service desk specialist

Inbox Business Technologies

<div>Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Administer, configure, and troubleshoot Active Directory environments.
</li><li>Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
</li><li>Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
</li><li>Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
</li><li>Utilize advanced Excel skills for reporting, tracking, and data management.
</li><li>Support and manage ManageEngine tools (added advantage).
</li><li>Ensure timely incident response and maintain high service quality in a fast-paced environment.
</li><li>Collaborate with internal teams to ensure smooth operations and user satisfaction.
</li><li>Document processes, maintain logs, and ensure compliance with service standards.
</li></ul>Requirements<ul>
<li><ul><li>
Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
</li></ul></li><li><ul><li>2&ndash;3 years of hands-on experience in Service Desk / IT Support roles.
</li><li>Strong background in enterprise IT environments.
</li></ul></li><li><ul><li>Proven experience in Active Directory administration, maintenance, and troubleshooting.
</li><li>Strong proficiency in Office 365 administration, including user management and security configurations.
</li><li>Advanced Microsoft Excel skills (reporting, formulas, analysis).
</li><li>Experience with ManageEngine products (added advantage).
</li><li>In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
</li></ul></li><li><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to take prompt action and make sound decisions in a fast-paced environment.
</li><li>Excellent communication, stakeholder management, and customer service skills.</li></ul></li></ul></div>

Sr. Service Desk Specialist

<div>
 Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Administer, configure, and troubleshoot Active Directory environments.
 </li>
 <li>
 Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
 </li>
 <li>
 Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
 </li>
 <li>
 Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
 </li>
 <li>
 Utilize advanced Excel skills for reporting, tracking, and data management.
 </li>
 <li>
 Support and manage ManageEngine tools (added advantage).
 </li>
 <li>
 Ensure timely incident response and maintain high service quality in a fast-paced environment.
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and user satisfaction.
 </li>
 <li>
 Document processes, maintain logs, and ensure compliance with service standards.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, IT, or a related field.
 </li>
 <li>
 2-3 years of hands-on experience in Service Desk / IT Support roles.
 </li>
 <li>
 Strong background in enterprise IT environments.
 </li>
 <li>
 Proven experience in Active Directory administration, maintenance, and troubleshooting.
 </li>
 <li>
 Strong proficiency in Office 365 administration, including user management and security configurations.
 </li>
 <li>
 Advanced Microsoft Excel skills (reporting, formulas, analysis).
 </li>
 <li>
 Experience with ManageEngine products (added advantage).
 </li>
 <li>
 In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to take prompt action and make sound decisions in a fast-paced environment.
 </li>
 <li>
 Excellent communication, stakeholder management, and customer service skills.
 </li>
 </ul>
</div>

Omni Academy Consulting & Technologies 

Position Available: Front Desk OfficerLocation: DHA Phase 7 KarachiJob Overview: We are seeking a motivated and friendly Front Desk Officer to join our team in ISB. This role is crucial in creating a positive first impression for our clients and visitors. The ideal candidate will possess strong customer service skills and a proactive attitude to ensure smooth daily operations at the front desk.Key Responsibilities:<ul><li>Greet and assist visitors and clients in a professional manner.</li><li>Answer phone calls and respond to inquiries with clear and accurate information.</li><li>Manage the scheduling of appointments and meetings.</li><li>Maintain an organized front desk area and ensure all materials are stocked and presentable.</li><li>Handle correspondence and maintain records related to visitor traffic and inquiries.</li><li>Collaborate with other departments to facilitate effective communication and service delivery.</li><li>Assist in administrative tasks as needed.</li></ul>Qualifications and Skills:<ul><li>Education: Minimum Bachelor's degree from a recognized institution.</li><li>Experience: At least 2 years of relevant experience in a front desk or customer service role, preferably in an office environment..</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Front Desk Officer

AppedologyPK Recruitment

We are looking for a well-organized and proactive Front Desk Officer to manage front desk operations and provide administrative support across departments. The ideal candidate should have strong communication skills, a professional attitude, and the ability to multitask efficiently.Key Responsibilities<ul><li>Manage the reception area and greet visitors, employees, and candidates professional</li><li>Handle all admin-related queries and ensure timely resolution or proper escalation.</li><li>Manage and issue hair coupons, gate passes, and maintain relevant logs.</li><li>Assist HR by attending candidates, guiding them for interviews, and coordinating interview schedules.</li><li>Maintain visitor records, candidate logs, and ensure security protocols are followed.</li><li>Handle incoming calls, messages, and forward queries to the relevant departments.</li><li>Provide day-to-day administrative support to HR and Admin functions.</li><li>Ensure front desk cleanliness, discipline, and smooth flow of operations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience in front desk or administrative roles (fresh candidates with strong communication skills may also apply).</li><li>Proficient in MS Office (Excel, Word, Outlook).</li><li>Strong communication, interpersonal, and multitasking abilities.</li><li>Professional appearance and customer-service mindset.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

VARQ PACKAGES PVT LTD

Receptionist &ndash; Front DeskLocation: Korangi Industrial Area, Karachi Company: VARQ PACKAGES PVT. LTD.About Us:Varq Packages Pvt. Ltd. is a leading packaging solutions provider committed to quality, innovation, and excellence. We are looking for a professional and energetic Receptionist to join our Administration &amp; HR team.Job Summary:The Receptionist will be the first point of contact for all visitors, clients, and employees. This role requires a well-spoken, organized, and service-oriented individual capable of managing front desk operations, handling communication, and providing administrative support to ensure smooth office functioning.Key Responsibilities:Front Desk &amp; Visitor Management<ul><li>Greet and assist visitors, clients, and employees professionally.</li><li>Maintain a clean and presentable reception area.</li><li>Ensure visitor access control and compliance with security protocols.</li></ul>Communication &amp; Call Handling<ul><li>Answer and route incoming calls efficiently.</li><li>Record and deliver messages promptly.</li><li>Handle internal and external inquiries.</li></ul>Scheduling &amp; Coordination<ul><li>Schedule and confirm meetings, appointments, and events.</li><li>Maintain and update executive and departmental calendars.</li></ul>Administrative Support<ul><li>Manage emails, correspondence, filing, scanning, and photocopying.</li><li>Prepare reports, memos, and support overall office operations.</li></ul>Mail, Courier &amp; Logistics<ul><li>Receive, sort, and distribute incoming mail and packages.</li><li>Manage outgoing courier dispatch and delivery communication.</li><li>Maintain manual parcel tracking logs.</li></ul>HR &amp; Office Coordination Support<ul><li>Assist in onboarding new employees.</li><li>Help maintain HR documentation and support small office events.</li><li>Supervise housekeeping staff to ensure washroom hygiene and window cleaning as per checklist.</li></ul>Qualifications &amp; Experience:<ul><li>Education: Intermediate or Graduate (Preferred)</li><li>Experience: 1&ndash;3 years in Reception, Front Desk, or Administrative roles</li><li>Age: 22&ndash;35 years</li></ul>Core Competencies:<ul><li>Excellent communication &amp; interpersonal skills</li><li>Professional appearance and personality</li><li>Strong customer service orientation</li><li>Ability to multitask and stay organized</li><li>Proficiency in MS Office applications</li><li>Problem-solving and coordination skills</li></ul>Why Join Us?<ul><li>Professional work environment</li><li>Growth and learning opportunities</li><li>Supportive HR &amp; Admin team</li><li>Medical Insurance (after completion of 3 months)</li><li>Eid Bonuses:</li></ul>50% of Gross Pay on Eid-ul-Fitr 50% of Gross Pay on Eid-ul-Azha (As per company policy)Candidates living nearby would be preferred!If you meet the above criteria and are ready to be the face of our organization, we encourage you to apply!Apply Now: Send your CV to hr@varq.orgJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Receptionist

Arena Multimedia Pakistan

Want to Be the Face of Arena Multimedia? We're Hiring!Are you more than just a customer support representative? Do you thrive on interaction, creativity, and being at the forefront?Arena Multimedia is searching for a bold, confident, and articulate Female Professional to become our Brand Representative &amp; Customer Experience Specialist.This isn't your typical desk job. You will:<ul><li>Be the first point of contact, wowing clients with your communication and problem-solving skills.</li><li>Be the face of our brand; on camera for our videos, online sessions, and social media.</li><li>Take charge at events, from managing logistics to hosting and engaging crowds.</li><li>Own the front office with your impeccable professional skills and presentation.</li></ul>We need someone who is:<ul><li>A stellar communicator (English, Urdu fluency is a must!).</li><li>Unshakably confident, negotiates well, and handles clients with ease.</li><li>Extremely presentable and carries a professional aura.</li><li>Camera-ready and enthusiastic about shooting videos and hosting.</li><li>A versatile go-getter, comfortable with flexible timings for special events.</li><li>A pro at multitasking between admin, events, and customer care.</li></ul>Show us you can represent the energy of a world-class creative institute!Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your last salary drawn? </li><li>Which area are you living, apply if you live nearby North Nazimabad max 6-8kms radius.</li><li>What is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>FD0/CSR: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative- Female Preferred

Explore 617+ Sr service desk specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

617 sr service desk specialist jobs IN Karachi

Sr. Service Desk Specialist

Sr. Service Desk Specialist

Front Desk Officer

Front Desk Officer

IT Support Specialist I

Receptionist

Customer Service Representative- Female Preferred