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it support engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer

Alykas

About Alykas Alykas is a US-based company providing intelligent, end-to-end IT and cybersecurity solutions designed for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance operational efficiency, and turn technology into a strategic competitive advantage.We offer a comprehensive portfolio of services, including Managed IT Services, Cloud &amp; Data Center Solutions, IT Advisory &amp; Consulting, and Cybersecurity Solutions. Our team of globally experienced, culturally aligned engineers provides consistent, expert support tailored to meet the complex needs of today&rsquo;s dynamic business environments.Role Overview As an ITSM Service Desk Engineer at Alykas, you'll provide exceptional technical support to clients by resolving IT issues quickly and professionally. You'll work across Windows and macOS environments, troubleshoot connectivity and software issues, and support cloud platforms such as Azure, AWS, and Microsoft 365.Key Responsibilities<ul><li>Deliver remote technical support via phone, email, and chat.</li><li>Troubleshoot OS, network, and application issues on Windows/macOS.</li><li>Support Microsoft 365 apps, Active Directory, and cloud services (Azure, AWS).</li><li>Collaborate with senior engineers on escalated issues and maintain accurate documentation.</li></ul>Qualifications<ul><li>4-5 years of IT support experience (preferably in Managed Services).</li><li>Strong knowledge of networking, cloud platforms, and server environments.</li><li>Excellent English communication skills - both written and verbal - are a strong advantage.</li><li>Certifications such as CompTIA At, Network+ or Microsoft MCP are preferred.</li><li>Fluent English or Advanced English &amp; communication skills, both written and verbal essential for working with Alykas&rsquo;s international clients</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based bonus program</li><li>Comprehensive benefits package, including health insurance and paid time off</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers</li><li>Company-sponsored certifications and ongoing professional development opportunities</li><li>Unlimited lab access for hands-on learning and technical skill enhancement</li></ul>Join the Alykas MissionAt Alykas, we are driven by a shared mission to defend digital assets, empower secure business operations, and deliver excellence in every interaction. If you&rsquo;re passionate about cybersecurity and eager to grow in a collaborative, globally engaged environment.Apply today and take the next step in your cybersecurity career with AlykasJob Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

ITSM Service Desk Engineer

LN Technologies

The Senior Cloud &amp; Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.Key Responsibilities1. Technical Support &amp; IT Operations<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and IT peripherals</li><li>Troubleshoot operating system and application issues (Windows, macOS, Office 365)</li><li>Respond to helpdesk requests and ensure timely issue resolution</li><li>Maintain system performance and availability</li></ul>2. Network Support &amp; Infrastructure<ul><li>Assist in maintaining network infrastructure including LAN/WAN connectivity</li><li>Troubleshoot network connectivity and performance issues</li><li>Support configuration of switches, routers, and wireless access points</li><li>Assist in monitoring network availability and reliability</li></ul>3. Application &amp; Database Support<ul><li>Deploy and support local web applications</li><li>Assist in maintaining database environments</li><li>Support application troubleshooting and basic configuration</li><li>Coordinate with development teams for application deployment</li></ul>4. Cloud Support (AWS &amp; Azure)<ul><li>Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)</li><li>Assist with cloud resource monitoring and management</li><li>Support cloud-based application deployments</li><li>Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)</li></ul>5. Security &amp; ISO 27001 Compliance<ul><li>Assist in ISO 27001 documentation and audit preparation</li><li>Follow secure IT practices and enforce security policies</li><li>Support patch management and system updates</li><li>Assist in implementing security controls and access management</li></ul>6. IT Asset &amp; Vendor Management<ul><li>Manage IT inventory and asset tracking</li><li>Coordinate with vendors for procurement and technical support</li><li>Maintain asset lifecycle documentation</li><li>Ensure proper allocation and maintenance of IT equipment</li></ul>7. Documentation &amp; User Training<ul><li>Maintain IT documentation and configuration records</li><li>Create user guides and knowledge base articles</li><li>Train staff on secure IT practices and IT usage policies</li><li>Document troubleshooting steps and procedures</li><li>8. Department Coordination &amp; Leadership</li><li>Coordinate IT activities across departments</li><li>Act as primary point of contact for internal IT support requests</li><li>Assist in planning IT requirements for departments</li><li>Provide guidance and support to junior IT staff (if applicable)</li><li>Ensure smooth communication between technical teams and business users</li></ul>Required Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7+ years of experience in IT support or helpdesk environment</li><li>Basic knowledge of AWS/Azure and cloud computing concepts</li><li>Familiarity with Windows, macOS, Office 365, and networking fundamentals</li><li>Strong troubleshooting, communication, and documentation skills</li></ul>Preferred Qualifications<ul><li>Knowledge of ISO 27001 standards</li><li>Understanding of cloud cost estimation tools</li><li>Experience with system backups and patch management</li><li>Exposure to IT asset management tools and practices</li></ul>Key Performance Indicators (KPIs)<ul><li>Average response and resolution time for IT support requests</li><li>System and network uptime percentage</li><li>Accuracy of IT asset inventory and documentation</li><li>Successful completion of ISO 27001 audit support tasks</li><li>User satisfaction with IT support services</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current gross salary?</li><li>What is your expected gross salary?</li></ul><ul><li>How soon you can join us?</li></ul>Work Location: In person

Sr. Cloud and Network Engineer

HRC Recruitment

Job description:We are looking for a responsible and technically skilled IT Support Officer to manage and maintain our company&rsquo;s IT infrastructure. The ideal candidate should have hands-on experience in networking, system troubleshooting, and user support.Responsibilities:<ul><li>Install, configure and maintain Windows systems</li><li>Troubleshoot hardware, software and network issues</li><li>Manage users, email accounts and password resets</li><li>Assist in basic network troubleshooting</li><li>Backup monitoring and data protection</li><li>Assist in CCTV and basic security system monitoring</li><li>Support internet connectivity and ISP coordination</li><li>Maintain IT equipment and system updates</li></ul>Requirements:<ul><li>Diploma / Bachelor&rsquo;s in IT or related field</li><li>1&ndash;3 years experience in IT Support</li><li>Knowledge of Networking</li><li>Good communication and problem-solving skills</li><li>Willingness to learn and grow in IT field</li><li>Ability to handle users professionally</li></ul>Work Location: In personPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! 
 
Division: 
Tangerine Global is a Media Solutions and Network Services Provider to both the commercial and residential markets. Tangerine Global is committed to creating extraordinary products, while providing exceptional service and reliability to our customers. We strive to facilitate an open work environment for our employees, while endeavoring to operate with integrity in all aspects of our business.
Division Link: https://www.tangerineglobal.com/
The Position:
The Tier 1 Operations &amp; Support Engineer is crucial for maintaining the optimal performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms. This role involves providing first-level support, troubleshooting, and updates across a variety of system types and ensuring high-quality customer service and support. Successful candidate would work from the Contour Lahore office as a part of the Global Extension of the Support Team.
Key Duties and Responsibilities:<ul><li>
Provide 1st/2nd Level support to the business and its customers</li><li>
Providing troubleshooting assistance for IPTV products to customers via phone, email, and chat</li><li>
Monitoring IPTV services and servers to maintain overall system health, investigating errors and determining proper escalation process to internal and external teams</li><li>
Performing overall system audits to ensure all functionality performs as intended for customers preemptively, providing documented confirmation of audit tasks completed at end of shift</li><li>
Quality assurance on system functions for new updates implemented internally across the platforms supported, Mediaroom, MediaFirst, Dish Smartbox, Evolve, OnStream, and CITRUSLink as well as being able to effectively troubleshoot these systems.</li><li>
Coordinating internal and external teams on technical bridges during outages</li><li>
Monitoring server health and errors through our monitoring systems and alerts as well as the ability to troubleshoot those errors effectively and relaying proper information to internal teams to address accordingly as needed</li><li>
Diagnosing potential server issues that include, but are not limited to, excess NIC utilization, IIS errors, HTTP error codes as well as IPTV service-related troubleshooting on a server by server basis</li><li>
Thorough information probing, acquisition, and documentation on all tickets with customers to properly isolate sources of issues and relay information to proper internal teams</li></ul>
Skills and Requirements:<ul><li>
Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor&rsquo;s degree preferred.</li><li>
Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.</li><li>
Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.</li><li>
Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>
Commitment to providing exceptional customer service.</li><li>
Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.</li><li>
Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.</li><li>
Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.</li><li>
Prior experience working in a growing, fast-paced organization with a dynamic environment</li><li>
Industry certifications in networking, systems support, or related areas are a plus.</li></ul>
WorkShift/Hours:<ul><li>
7:00 PM &ndash; 7:00 AM Pacific Standard Time (7:00 AM &ndash; 7:00 PM Pakistan Standard Time)</li><li>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</li><li>
12-hour shifts 3 to 4 times a week.
</li><li>Overtime will be paid for additional hours exceeding 45 in a week.</li></ul> 
Example of Workshift:<ul><li>
Workshift Sunday/Monday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Tuesday/Wednesday</li></ul></li><li>
Workshift Thursday/Friday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Sunday/Monday</li></ul></li></ul> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Operations & Support Engineer

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Nera Telecommunications Ltd

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide Network support services 24/7 [on site/remote as applicable] based on agreed contractual SLA timelines to customer end users nationwide, Infrastructure teams, Customer&rsquo;s third-party Contractor&rsquo;s and business partners
 </li>
 <li>
 Involvement in network and operations related tasks and activities assigned by team leader and/or operations managers
 </li>
 <li>
 Configuration and implementation of switching security i.e. VLANs, VLAN&rsquo;s Routing, VRFs, MAC and/or IP based ACLs, Firewall Filters, etc.
 </li>
 <li>
 Administration and Management of Network devices e.g. Routers, Switches, Firewalls, VPN Concentrators, Network Appliances etc.
 </li>
 <li>
 Management, configuration, troubleshooting of network along with associated replacement of faulty hardware components
 </li>
 <li>
 Management of Return/Repairs (RnR) of faulty hardware components
 </li>
 <li>
 Actively participate in IT network and operations related project, tasks and activities
 </li>
 <li>
 As Resident Engineer, regularly meet customers on daily/weekly/monthly basis to understand their issues/pain points and help in smooth O&amp;M of the network and ensure comprehensive reporting towards customers as required
 </li>
 <li>
 As Resident Engineer, ensure availability and provide on-site/remote support during special events, public holidays, emergency situations, and critical maintenance windows to maintain seamless network operations and reporting
 </li>
 <li>
 Perform Incident/Trouble Tickets Management for end-customers issues; and maintain knowledge base related to Incident Management along with keeping complete record of Trouble Tickets and getting necessary documentation signed from customers
 </li>
 <li>
 Coordinate with different departments and upstream providers/OEMs to troubleshoot ongoing issues
 </li>
 <li>
 Adhere-to all network related policies and Standard Operating Procedures (SOP&rsquo;s)
 </li>
 <li>
 Actively monitor network elements events, alerts thresholds via deployed NMS&rsquo; and escalate to relevant back-end teams and management accordingly
 </li>
 <li>
 Support Account Managers/Sales teams to help in finding add-on sales by engaging with customers actively, collecting useful information and support in pre-sales activities
 </li>
 <li>
 Conducting POCs and customer presentations in coordination with OEMs and NERA pre-sales team
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 B.E /Electronics engineering/BSc Computer Science
 </li>
 <li>
 5+ Years&rsquo; experience related to IP networks/firewalls or equivalent on other security vendors
 </li>
 <li>
 Excellent technical knowledge of Routers, Switches, Firewalls and VPN boxes
 </li>
 <li>
 Cisco, Juniper, Huawei or other OEM Certifications such as CCNP, JNCIP, HCIP etc will be preferred
 </li>
 <li>
 DDoS solution experience (F5, Genie Networks) and sound knowledge/awareness of DDoS attacks will be preferred
 </li>
 <li>
 Working experience in any of the cybersecurity vendors, system integrators, distributors and telecom operators will be preferred
 </li>
 <li>
 Strong technical background and future technology awareness
 </li>
 <li>
 Self-motivated and team player
 </li>
 <li>
 Good communication and presentation skills
 </li>
 <li>
 Proven ability to manage customer relationships
 </li>
 </ul>
</div>

Network Operations Engineer

Explore 1208+ It support engineer in Karachi this April. Find roles across top companies and apply now to boost your career.

1208 it support engineer jobs In Karachi

IT Support Engineer

ITSM Service Desk Engineer

Sr. Cloud and Network Engineer

IT Support

Operations & Support Engineer

IT Support

Network Operations Engineer