customer support executive Jobs in Karachi

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HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

Bisma Group

Company Overview:AUA Solutions is an IT Enabled B2B data company, providing outsourced data management and database software consultancy services to companies in US/Canada and worldwide looking for back-office support with their business-to-business sales, marketing and recruitment related lead generation and prospecting activities. Formed in year 2006, Our service offerings include but are not limited to B2B targeted email &amp; contact list development, demand lead generation, software customization, digitization &amp; data entry, CRM/system data cleansing and verification, data append &amp; enrichment, database phone validation, online data collection, as well as other web-based back-office data functions that support and complement the B2B sales, marketing, admin, compliance and recruiting efforts of our global clients. AUA Solutions is ranked among Pakistan&rsquo;s Top 100 IT &amp; IT Enabled Services Exports companies by Pakistan Software Export Board (IT &amp; Telecom Ministry).Job Description:We are currently seeking young, highly charged, detail-oriented professionals for our IT &amp; Network division. Suitable candidates will be required to manage the division with minimum supervision, maintain and manage the server, assist with troubleshooting and etc.&middot; Minimum 1 years of working experience in a Software House /BPO / IT and Networks is a MUST.&middot; Familiarity with VOIP(Asterisk-Freepbx/Elastix) Cisco Router/Switches, Linux, TMG, PFSense etc.&middot; Ability to manage and maintain MS Windows Server 2008-12-16-19.&middot; Knowledge of major user software installation and troubleshooting as well as hardware and peripherals. &middot; Knowledge of TCP/IP, SIP, RDP, H.323, VLAN, Virtualization (VMware, ESXI, Vsphere, hyper-V). &middot; Experience with IP Telephony, Disaster Recovery, Network Security .&middot; Ability to read, write, communicate, speak and comprehend English&middot; BCS, BSc, BE, BS, Btech, BSTE, MIS, Microsoft / Cisco /Linux Certified with 4-year college degree preferred.&middot; Preference will be given to applicants with prior BPO or IT company experience&middot; May be required to work from home once in a while&middot; MUST have PC and internet connectivity at homeSkills Required:&middot; VOIP (Asterisk-Freepbx/Elastix), Microsoft Servers, Cisco, Linux, Proxy ServersJob Compensation &amp; Other Details Bonus: Annual Bonus (performance-based) Increments: After every 6 months, based on performance as per semi-annual appraisal.Benefits: Training, Paid Personal/Emergency Leaves, Timely pay for long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp; Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, Commitment Bonus, Van Service(Drop Only) etcJob Timings: Eve-Night Evening: 6:00 pm to 4:00 am (Saturday and Sunday Closed)Age: 20-32 YearsJob Type: Full-timeCOVID-19 considerations: Mask and hard copy of C.V is CompulsoryJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

IT Network / Support Engineer

Human Capital HR Solutions

Senior IT Support OfficerLocation: Karachi Industry: Maritime Logistics Employment Type: Full-Time Hiring Company: Human Capital (On behalf of our client)About the RoleHuman Capital is hiring a Senior IT Support Officer for our client in the maritime logistics industry. We are seeking a proactive and technically skilled professional with strong troubleshooting abilities and a passion for delivering high-quality IT support services.This role requires hands-on expertise in hardware, software, and network support along with the ability to guide junior staff and maintain IT operational excellence.Key ResponsibilitiesTechnical &amp; Operational Support<ul><li>Provide Level 2 support for hardware, software, and network-related issues.</li><li>Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.</li><li>Troubleshoot LAN/WAN, VPN, and wireless connectivity issues.</li><li>Resolve complex operating system and business application problems.</li><li>Escalate unresolved issues to higher support levels when required.</li><li>Maintain detailed documentation of incidents, resolutions, and SOPs.</li><li>Assist in enforcing IT security policies and compliance standards.</li></ul>User Support &amp; Guidance<ul><li>Deliver user-friendly, high-quality support to employees.</li><li>Guide junior support staff and train end-users on best practices.</li><li>Provide initial troubleshooting and technical assistance for hardware/software issues.</li></ul>People Management<ul><li>Ensure discipline, attendance compliance, and adherence to company policies.</li><li>Monitor individual and team performance standards.</li><li>Support training and development of junior staff.</li><li>Promote a positive, motivated, and engaged team culture.</li><li>Ensure Quality, Occupational Health, Safety &amp; Environmental compliance.</li></ul>Strategic Support<ul><li>Assist the department lead by providing technical insights, reports, and recommendations for decision-making.</li><li>Participate in additional projects as assigned.</li></ul>Educational &amp; Technical Qualifications<ul><li>14 Years of Education in Computer Sciences (Bachelor&rsquo;s Degree preferred)</li><li>Basic reading and writing skills in Urdu and English</li><li>Strong knowledge of operating systems, networking fundamentals, and business applications</li></ul>Experience Requirements<ul><li>2&ndash;3 years of relevant IT support experience</li><li>Experience in a structured corporate or logistics environment preferred</li></ul>Apply now by sending your CV to careers1.hc@gmail.comJob Type: Full-timeWork Location: In person

Senior IT Support Officer

Legendesk

Key Responsibilities:<ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul>Requirements / Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul>Shift: Night - 9 pm to 6 am or 7 pm to 4 am.Location: DHA, Phase 6.Benefits:<ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift? *</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Work Location: In person

IT Support Executive

Retail online

We are seeking a highly motivated and customer-focused Executive IT Support Specialist to become a valued member of our IT team. This position centers on delivering exceptional technical support to executives and staff, covering hardware, software, networking, and cloud-based systems. The ideal candidate communicates fluently and confidently in English, possesses strong troubleshooting capabilities, and thrives in a fast-paced, service-oriented environment.Key Responsibilities:<ul><li>Provide timely and professional technical support to employees through phone, email, in-person assistance, and remote support tools</li><li>Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks</li><li>Create, manage, and maintain user accounts and access permissions across cloud and on-premises environments</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals</li><li>Set up and troubleshoot Office 365 applications, email systems, and mobile device connectivity</li><li>Support virtual desktop infrastructure (VDI) and remote desktop solutions</li><li>Monitor systems and respond proactively to cybersecurity threats or incidents</li><li>Configure and maintain networking equipment including firewalls, switches, wireless access points, and load balancers</li><li>Document support tickets, solutions, system configurations, and IT procedures accurately</li><li>Ensure IT service requests are resolved efficiently while maintaining high customer satisfaction standards</li><li>Liaise with telecom providers, ISPs, cloud vendors, and third-party service providers</li><li>Perform cabling, hardware installations, workstation setups, and office equipment relocations as needed</li><li>Evaluate, recommend, and implement IT solutions aligned with organizational objectives</li><li>Effectively prioritize and manage multiple responsibilities in a deadline-driven environment</li><li>Participate in on-call rotations, weekend coverage, and flexible scheduling as required</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>At least 2 years of experience in IT support, help desk, or desktop support roles</li><li>Ability to clearly communicate technical information to both technical and non-technical users</li><li>Practical experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset</li><li>Familiarity with cloud computing platforms and environments</li><li>Experience supporting video conferencing and collaboration tools</li></ul>Why Join Level3 BOS?Level3 BOS provides a collaborative and growth-oriented workplace that promotes continuous learning and professional advancement. This position offers hands-on experience working with U.S.-based clients and finance teams, enabling exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Officer (Night Shift)

ZA Supply Chain Solutions

We are looking for a detail-oriented SAP Executive &ndash; Data Management to ensure the accuracy, consistency, and integrity of data within our SAP system. The ideal candidate will be responsible for maintaining master data, supporting internal teams, and ensuring smooth system operations.Key Responsibilities<ul><li>Maintain and update SAP master data accurately</li><li>Ensure data consistency and compliance with internal policies</li><li>Perform regular data reviews and validations</li><li>Coordinate with cross-functional teams to resolve data-related issues</li><li>Support reporting and data analysis requirements</li><li>Assist in process improvements related to data governance</li><li>Monitor and maintain system data integrity</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, Supply Chain, or related field</li><li>1&ndash;3 years of experience working with SAP</li><li>Strong attention to detail and accuracy</li><li>Good analytical and problem-solving skills</li><li>Proficiency in MS Excel</li><li>Strong communication and coordination abilities</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Where do you live in Karachi?</li><li>Are you comfortable with a night-shift job?</li><li>The job location is Shah Faisal Colony. Can you easily commute to this location?</li><li>The office timing is 9:00 PM to 5:00 AM. Can you manage working during these hours?</li><li>Do you have a LinkedIn profile? If yes, please share the link.</li><li>Which ERP/SAP modules have you used?</li><li>Have you completed your bachelor&rsquo;s or master&rsquo;s degree?</li></ul>Work Location: In person

SAP Support Excutive

OMA Pakistan Pvt Ltd

Key Responsibilities:<ul><li>Provide first-level technical and operational support for all OMA POS terminals and softwares deployed at the bank.</li><li>Troubleshoot issues reported by the bank&rsquo;s internal teams or POS merchants and ensure timely resolution.</li><li>Coordinate with OMA's backend technical teams for escalations and advanced troubleshooting.</li><li>Assist with installation and testing of software patches when required.</li><li>Take ownership of technical issues and work with development and QA teams to resolve issues at level 2 and level 3.</li><li>Maintain logs and reports of issues, resolutions, and escalations for internal tracking and client reporting.</li><li>Train bank staff or merchant personnel on basic POS operations, troubleshooting, and escalation procedures.</li><li>Maintain professional communication and foster a positive relationship between OMA and the bank.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, Electronics, or a related field.</li><li>1&ndash;3 years of experience in a technical support or field services role; experience with POS systems is highly preferred.</li><li>Familiarity with card payment terminals, transaction flow, and POS network infrastructure.</li><li>Basic understanding of TCP/IP, networking, and terminal-to-host communication.</li><li>Strong problem-solving skills and the ability to work independently under minimal supervision.</li><li>Excellent communication and customer service skills.</li><li>Proficient in MS Excel, Word, and basic reporting tools.</li></ul>Additional Requirements:<ul><li>Willing to work full-time on-site at the bank&rsquo;s premises.</li><li>Must be flexible to respond to urgent support needs during off-hours, if required.</li><li>Own transportation is a plus.</li></ul>Pay: From Rs120,000.00 per monthApplication Question(s):<ul><li>Willing to work full-time on-site at the bank&rsquo;s premises?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Resident Support Engineer

Explore 974+ It support engineer in Karachi this March. Find roles across top companies and apply now to boost your career.