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Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 About The Team
 
 
 
 The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.
 
 
 The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.
 
 
 
 Role Overview
 
 
 
 As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.
 
 
 This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.
 
 
 
 Key Responsibilities
 
 
 
 
 Tier 1 IT &amp; Security Support
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 
 
 </li>
 </ul>
 
 Monitoring &amp; Alert Response
 
 
 
 <ul>
 <li>
 Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.
 </li>
 <li>
 Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.
 </li>
 <li>
 Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.
 
 
 </li>
 </ul>
 
 Ticket Management
 
 
 
 <ul>
 <li>
 Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.
 </li>
 <li>
 Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.
 </li>
 <li>
 Identify patterns in ticket volume or recurring issues and surface insights for process improvement.
 
 
 </li>
 </ul>
 
 Customer Engagement &amp; Outreach
 
 
 
 <ul>
 <li>
 Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.
 </li>
 <li>
 Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.
 </li>
 <li>
 Build strong relationships with business users, acting as a trusted IT partner and advocate.
 </li>
 <li>
 Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.
 </li>
 <li>
 Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.
 </li>
 <li>
 Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
 </li>
 <li>
 Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.
 </li>
 <li>
 Ability to manage competing priorities in a fast-paced environment with professionalism and composure.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 </li>
 <li>
 End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).
 </li>
 <li>
 Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).
 </li>
 <li>
 Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.
 
 
 </li>
 </ul>
 
 PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS
 
 
 
 
 Requirements
 
 
 
 This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:
 
 
 <ul>
 <li>
 English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.
 </li>
 <li>
 English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.
 </li>
 <li>
 EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.
 </li>
 <li>
 On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.
 </li>
 <li>
 Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.
 </li>
 <li>
 Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.
 
 
 </li>
 </ul>
 
 Skills That Set You Apart
 
 
 
 <ul>
 <li>
 Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.
 </li>
 <li>
 Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.
 </li>
 <li>
 Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.
 </li>
 <li>
 Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.
 </li>
 <li>
 Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.
 </li>
 <li>
 Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.
 </li>
 <li>
 Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:
 
 
 <ul>
 <li>
 Resolves issues quickly and thoroughly, with empathy and clarity.
 </li>
 <li>
 Anticipates problems through proactive monitoring rather than waiting to react.
 </li>
 <li>
 Communicates in clear, professional English that instills confidence in every customer interaction.
 </li>
 <li>
 Leaves every customer interaction better than they found it.
 </li>
 <li>
 Contributes to a team culture of accountability, improvement, and shared purpose.
 </li>
 <li>
 Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.
 
 
 </li>
 </ul>
 
 OUR CULTURE &amp; VALUES
 
 
 
 The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.
 
 
 We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

IT Support Engineer

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
ABOUT THE TEAM</div><div>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</div><div>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</div><div>
ROLE OVERVIEW</div><div>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</div><div>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</div><div>
KEY RESPONSIBILITIES</div><div>
Tier 1 IT &amp; Security Support</div><div><ul><li>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</li></ul></div><div><ul><li>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</li></ul></div><div><ul><li>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</li></ul></div><div><ul><li>
Uphold and reinforce security best practices in every customer interaction.</li></ul></div><div>
Monitoring &amp; Alert Response</div><div><ul><li>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</li></ul></div><div><ul><li>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</li></ul></div><div><ul><li>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</li></ul></div><div>
Ticket Management</div></div><div><div><ul><li>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</li></ul></div><div><ul><li>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</li></ul></div><div><ul><li>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</li></ul></div><div>
Customer Engagement &amp; Outreach</div><div><ul><li>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</li></ul></div><div><ul><li>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</li></ul></div><div><ul><li>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</li></ul></div><div><ul><li>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</li></ul></div><div>
QUALIFICATIONS</div><div>
Required</div><div><ul><li>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</li></ul></div><div><ul><li>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</li></ul></div><div><ul><li>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</li></ul></div><div><ul><li>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</li></ul></div><div><ul><li>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</li></ul></div><div>
Preferred</div><div><ul><li>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</li></ul></div><div><ul><li>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</li></ul></div><div><ul><li>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</li></ul></div><div><ul><li>
Uphold and reinforce security best practices in every customer interaction.</li></ul></div></div><div><div><ul><li>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</li></ul></div><div><ul><li>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</li></ul></div><div><ul><li>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</li></ul></div><div>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</div><div>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</div><div><ul><li>
English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</li></ul></div><div><ul><li>
English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</li></ul></div><div><ul><li>
EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</li></ul></div><div><ul><li>
On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</li></ul></div><div><ul><li>
Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</li></ul></div><div><ul><li>
Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</li></ul></div><div>
SKILLS THAT SET YOU APART</div><div><ul><li>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</li></ul></div><div><ul><li>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</li></ul></div><div><ul><li>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</li></ul></div><div><ul><li>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</li></ul></div><div><ul><li>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</li></ul></div><div><ul><li>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</li></ul></div><div><ul><li>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</li></ul></div></div><div><div>
WHAT SUCCESS LOOKS LIKE</div><div>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</div><div><ul><li>
Resolves issues quickly and thoroughly, with empathy and clarity.</li></ul></div><div><ul><li>
Anticipates problems through proactive monitoring rather than waiting to react.</li></ul></div><div><ul><li>
Communicates in clear, professional English that instills confidence in every customer interaction.</li></ul></div><div><ul><li>
Leaves every customer interaction better than they found it.</li></ul></div><div><ul><li>
Contributes to a team culture of accountability, improvement, and shared purpose.</li></ul></div><div><ul><li>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</li></ul></div><div>
OUR CULTURE &amp; VALUES</div><div>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</div><div>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

LN Technologies

The Senior Cloud &amp; Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.Key Responsibilities1. Technical Support &amp; IT Operations<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and IT peripherals</li><li>Troubleshoot operating system and application issues (Windows, macOS, Office 365)</li><li>Respond to helpdesk requests and ensure timely issue resolution</li><li>Maintain system performance and availability</li></ul>2. Network Support &amp; Infrastructure<ul><li>Assist in maintaining network infrastructure including LAN/WAN connectivity</li><li>Troubleshoot network connectivity and performance issues</li><li>Support configuration of switches, routers, and wireless access points</li><li>Assist in monitoring network availability and reliability</li></ul>3. Application &amp; Database Support<ul><li>Deploy and support local web applications</li><li>Assist in maintaining database environments</li><li>Support application troubleshooting and basic configuration</li><li>Coordinate with development teams for application deployment</li></ul>4. Cloud Support (AWS &amp; Azure)<ul><li>Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)</li><li>Assist with cloud resource monitoring and management</li><li>Support cloud-based application deployments</li><li>Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)</li></ul>5. Security &amp; ISO 27001 Compliance<ul><li>Assist in ISO 27001 documentation and audit preparation</li><li>Follow secure IT practices and enforce security policies</li><li>Support patch management and system updates</li><li>Assist in implementing security controls and access management</li></ul>6. IT Asset &amp; Vendor Management<ul><li>Manage IT inventory and asset tracking</li><li>Coordinate with vendors for procurement and technical support</li><li>Maintain asset lifecycle documentation</li><li>Ensure proper allocation and maintenance of IT equipment</li></ul>7. Documentation &amp; User Training<ul><li>Maintain IT documentation and configuration records</li><li>Create user guides and knowledge base articles</li><li>Train staff on secure IT practices and IT usage policies</li><li>Document troubleshooting steps and procedures</li><li>8. Department Coordination &amp; Leadership</li><li>Coordinate IT activities across departments</li><li>Act as primary point of contact for internal IT support requests</li><li>Assist in planning IT requirements for departments</li><li>Provide guidance and support to junior IT staff (if applicable)</li><li>Ensure smooth communication between technical teams and business users</li></ul>Required Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7+ years of experience in IT support or helpdesk environment</li><li>Basic knowledge of AWS/Azure and cloud computing concepts</li><li>Familiarity with Windows, macOS, Office 365, and networking fundamentals</li><li>Strong troubleshooting, communication, and documentation skills</li></ul>Preferred Qualifications<ul><li>Knowledge of ISO 27001 standards</li><li>Understanding of cloud cost estimation tools</li><li>Experience with system backups and patch management</li><li>Exposure to IT asset management tools and practices</li></ul>Key Performance Indicators (KPIs)<ul><li>Average response and resolution time for IT support requests</li><li>System and network uptime percentage</li><li>Accuracy of IT asset inventory and documentation</li><li>Successful completion of ISO 27001 audit support tasks</li><li>User satisfaction with IT support services</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current gross salary?</li><li>What is your expected gross salary?</li></ul><ul><li>How soon you can join us?</li></ul>Work Location: In person

Sr. Cloud and Network Engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

Cronysoft

Role SummaryWe are looking for a Senior Technical Support Engineer with hands‑on experience in Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure. You will be the escalation point for technical issues involving database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems.Key Responsibilities POS &amp; Retail Environment<ul><li>Diagnose and resolve POS software issues (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration.</li><li>Resolve offline mode vs online sync conflicts &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through end‑of‑day closure, Z‑report generation, and sales reconciliation when errors occur.</li></ul>Backoffice &amp; Server Infrastructure<ul><li>Troubleshoot backoffice applications (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate data mismatches between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support MS SQL Server databases &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage Windows Server roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as final escalation point before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul>Required Skills &amp; ExperienceMust‑have<ul><li>5+ years in technical support, with at least 3 years focused on POS/retail systems.</li><li>Strong understanding of Windows Server (2016/2019/2022), MS SQL Server, Active Directory, DNS, DHCP.</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of firewalls, VPNs, TCP/IP, VLANs in retail environments.</li><li>Ability to explain technical issues to non‑technical retail managers (calm, clear, professional).</li><li>Excellent spoken and written English &ndash; fluency as per your requirement.</li></ul>Strongly preferred<ul><li>Experience with ERP integration (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of virtualization (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a software house or retail tech provider.</li></ul>Shift time: 7:00 PM - 4:00 AMSend your Resume to Recruiter@cronysoft.comPay: From Rs99,999.00 per monthWork Location: In person

Technical Support Specialist ( Night Shift )

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! 
 
Division: 
Tangerine Global is a Media Solutions and Network Services Provider to both the commercial and residential markets. Tangerine Global is committed to creating extraordinary products, while providing exceptional service and reliability to our customers. We strive to facilitate an open work environment for our employees, while endeavoring to operate with integrity in all aspects of our business.
Division Link: https://www.tangerineglobal.com/
The Position:
The Tier 1 Operations &amp; Support Engineer is crucial for maintaining the optimal performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms. This role involves providing first-level support, troubleshooting, and updates across a variety of system types and ensuring high-quality customer service and support. Successful candidate would work from the Contour Lahore office as a part of the Global Extension of the Support Team.
Key Duties and Responsibilities:<ul><li>
Provide 1st/2nd Level support to the business and its customers</li><li>
Providing troubleshooting assistance for IPTV products to customers via phone, email, and chat</li><li>
Monitoring IPTV services and servers to maintain overall system health, investigating errors and determining proper escalation process to internal and external teams</li><li>
Performing overall system audits to ensure all functionality performs as intended for customers preemptively, providing documented confirmation of audit tasks completed at end of shift</li><li>
Quality assurance on system functions for new updates implemented internally across the platforms supported, Mediaroom, MediaFirst, Dish Smartbox, Evolve, OnStream, and CITRUSLink as well as being able to effectively troubleshoot these systems.</li><li>
Coordinating internal and external teams on technical bridges during outages</li><li>
Monitoring server health and errors through our monitoring systems and alerts as well as the ability to troubleshoot those errors effectively and relaying proper information to internal teams to address accordingly as needed</li><li>
Diagnosing potential server issues that include, but are not limited to, excess NIC utilization, IIS errors, HTTP error codes as well as IPTV service-related troubleshooting on a server by server basis</li><li>
Thorough information probing, acquisition, and documentation on all tickets with customers to properly isolate sources of issues and relay information to proper internal teams</li></ul>
Skills and Requirements:<ul><li>
Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor&rsquo;s degree preferred.</li><li>
Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.</li><li>
Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.</li><li>
Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>
Commitment to providing exceptional customer service.</li><li>
Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.</li><li>
Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.</li><li>
Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.</li><li>
Prior experience working in a growing, fast-paced organization with a dynamic environment</li><li>
Industry certifications in networking, systems support, or related areas are a plus.</li></ul>
WorkShift/Hours:<ul><li>
7:00 PM &ndash; 7:00 AM Pacific Standard Time (7:00 AM &ndash; 7:00 PM Pakistan Standard Time)</li><li>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</li><li>
12-hour shifts 3 to 4 times a week.
</li><li>Overtime will be paid for additional hours exceeding 45 in a week.</li></ul> 
Example of Workshift:<ul><li>
Workshift Sunday/Monday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Tuesday/Wednesday</li></ul></li><li>
Workshift Thursday/Friday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Sunday/Monday</li></ul></li></ul> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Operations & Support Engineer

Location: KarachiROLE &amp; RESPONSIBILITIES:Duties and responsibilities include the following, but are not limited to:<ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul>EDUCATION and EXPERIENCE <ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul>Work Location: In person

IT Support Executive-South

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1019 it support engineer jobs In Karachi

IT Support Engineer

IT Support Engineer

Sr. Cloud and Network Engineer

Support Engineer

Technical Support Specialist ( Night Shift )

Operations & Support Engineer

IT Support Executive-South