sqa engineer

it support officer

production support officer Jobs in Karachi

production support officer

ai engineer

cloud technical specialist Jobs in Karachi

cloud technical specialist

it support engineer

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
About the role

We are looking for an enthusiastic Associate IT Engineer who will be responsible for providing technical assistance to our colleagues on site in the Karachi, Pakistan office and as well as other offices / markets (remotely). You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs. You will work closely with basecamp and work within the IT guidelines / processes and be a custodian of the IT department to deliver a high-quality service.

What you'll do
<ul>
<li>Providing 1st to 3rd support to all the IT systems and services provided and used by Careem including the Customer Call Center</li>
<li>Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated regularly with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA&rsquo;s</li>
<li>Working on the IT service requests and incidents to help drive down the support queue (remote support)</li>
<li>Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users</li>
<li>Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness</li>
<li>Perform daily checks on IT infrastructure and systems to ensure that uptime for network performance, WiFi, Zoom rooms, Business applications, Datacenter etc.</li>
<li>Support Call Center by providing related technical support, including configure and deliver required hardware devices (laptop, desktop, mifi, headset,,,etc)</li>
<li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors</li>
<li>Installation of new hardware, software and printers</li>
<li>Implementing and assisting on the roll out of new applications and operating systems.</li>
<li>Preparing new laptops, installation &amp; configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes</li>
<li>Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool</li>
<li>Coordinate with the local supplier / procurement team for the asset management / tagging and tracking</li>
<li>Providing assistance to colleagues with technology-related issues.</li>
<li>Meeting room support for tele / video conference solutions to minimize disruption to the productivity of meetings. Proactive monitoring to ensure that all meeting rooms are online and in working order</li>
<li>Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted. Provide work around, perform Root Cause Analysis (RCA) and document Known Errors</li>
<li>Change Management to assess / minimize the impact to production services. Ensure there is communication to the users of any disruption to services.</li>
<li>Working closely with the Information Security team to ensure IT security policies and best practices are up to date and enforced. Follow the security guidelines in place to protect Careem&rsquo;s Infrastructure and Assets.</li>
<li>Enforce IT policies and procedures and act as a custodian of IT to educate users on best practices, protect data, software and hardware to local IT infrastructure.</li>
<li>Ensure continuous improvement and will be responsible for infrastructure projects. Timely rollout of new applications, new hardware and security releases as instructed by basecamp (Dubai, UAE)</li>
<li>Keeping up to date with the latest technology changes and industry practices.</li>
<li>Help in planning in-house or off-site activities, like company and team events, meetups, and conferences</li>
<li>Participate in special projects and perform other duties as assigned</li>
</ul>
What you'll need
<ul>
<li>Bachelor&rsquo;s degree in computing or similar discipline.</li>
<li>Well experienced, all-rounder IT support / infrastructure engineer with working knowledge of IAM, MDM, Office 365 or Google Apps, Slack, Zoom, Meraki WiFi, Apple Mac, Windows, VMWare, and Public / Private cloud technologies.</li>
<li>IT certifications such as MCSE, CCNA, ITIL</li>
<li>2-3 years experience</li>
<li>Ability to support on Saturday (shift rotation)</li>
<li>Basic knowledge and experience in automation with scripting or programming languages such as Bash, Python, or Javascript a plus</li>
</ul>
Communication skills
<ul>
<li>Effectively communicates relevant project information to superiors.</li>
<li>Delivers engaging, informative and well-organized presentations.</li>
<li>Resolves and/or escalates issues in a timely fashion.</li>
<li>Understands how to communicate difficult/sensitive information tactfully.</li>
</ul>
...Oh, and also, we&rsquo;re looking for someone who can take ownership and who shoots to the moon and beyond. Is this you? We&rsquo;re looking forward to seeing your application!

What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Associate IT Engineer

Tdsp

Job Purpose:The IT Support Officer is responsible for providing technical assistance, troubleshooting, and maintenance for all hardware, software, and network systems within the organization. This role ensures the smooth functioning of IT infrastructure and supports staff in resolving IT-related issues promptly.Key Responsibilities:<ul><li>Technical Support:</li><li>Respond to IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues for end-users.</li><li>System Installation &amp; Maintenance:</li><li>Install, configure, and maintain operating systems, applications, and hardware.</li><li>Perform regular updates, patches, and security upgrades on all systems.</li><li>Network Management:</li><li>Monitor LAN/WAN, internet connectivity, and wireless networks.</li><li>Troubleshoot connectivity issues and liaise with service providers when required.</li><li>User Account Management:</li><li>Create and manage user accounts, email IDs, and access permissions.</li><li>Ensure compliance with company IT policies for data security and privacy.</li><li>Backup &amp; Data Protection:</li><li>Schedule and maintain regular backups of critical data.</li><li>Implement disaster recovery and data protection measures.</li><li>IT Asset Management:</li><li>Maintain an updated inventory of IT equipment and software licenses.</li><li>Coordinate with vendors for procurement, repair, and warranty services.</li><li>Security &amp; Compliance:</li><li>Implement and monitor antivirus, firewall, and network security protocols.</li><li>Ensure adherence to IT security policies and procedures.</li><li>Training &amp; Documentation:</li><li>Provide basic IT training and guidance to staff on system use.</li><li>Maintain documentation for systems, configurations, and troubleshooting procedures.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>1&ndash;3 years of experience in IT support or helpdesk roles.</li><li>Knowledge of Windows/Linux operating systems, MS Office, and common applications.</li><li>Basic understanding of networking (LAN, WAN, Wi-Fi) and IT security principles.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Efrotech Services

Key Responsibilities:<ul><li>Provide technical support to staff for hardware, software, and networking issues.</li><li>Install, configure, and maintain computer systems, printers, scanners, and other IT equipment.</li><li>Set up and support event-specific IT infrastructure (Wi-Fi, internet, printers, etc.) at exhibition venues.</li><li>Troubleshoot and resolve issues related to LAN, WAN, VPN, and other connectivity.</li><li>Manage email accounts, user access, and basic cybersecurity measures.</li><li>Maintain inventory of IT assets and ensure regular maintenance.</li><li>Coordinate with external vendors for IT equipment and support.</li><li>Assist in software installations, updates, and backups.</li><li>Monitor IT systems and report irregularities or security threats.</li><li>Document IT processes, procedures, and resolutions for reference.</li></ul>Job Type: Full-timeWork Location: In person

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware/software faults and solves technical and application problems ensuring productivity is in line with set measures and client's adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 Acts as the one of the key contact points for service hub, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Conducts root cause analysis to evaluate and resolve complex problem situations, develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.
 
 
 Researches, diagnoses, and troubleshoots systems, network problems and hardware and software faults; identifies resolutions to technical problems and responds within agreed time limits to call-outs.
 
 
 Assists with the implementation of processes and service level agreements of incidents management and service request management.
 
 
 Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.
 
 
 Reviews and analyzes all technical issues/incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest/ lead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.
 
 
 Key Result Responsibilities - Continued
 
 
 Act as a technical expert in evaluating, testing, and implementing new technology such as systems and platforms.
 
 
 Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.
 
 
 Responsible for proper recording and closure of claims; generates timely reports of different nature to capture support services activities when required.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
 
 
 Supports the roll-out of new applications; sets up new users' accounts, profiles and passwords.
 
 
 Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in computer engineering/Computer Science/Information Technology.
 </li>
 <li>
 ITIL Certified.
 </li>
 <li>
 CCNP/ CCIE/ MCSE/ RHEL Certification.
 </li>
 <li>
 Fluent in English Language.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation; experience with low cost airline is a plus.
 </li>
 </ul>
</div>

IT Analyst

Cubexs Weatherly (pvt) Ltd

CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Oline Technical Support Engineer

Fulcrum Pvt Ltd

Fulcrum Pvt Ltd is looking for a &quot; Network Infrastructure Engineer &quot; for our leading client.Job Title: Network Infrastructure EngineerLocation: Port QasimSalary Range: Rs. 90,000 &ndash; 95,000Experience Required: 3 to 5+ yearsJob Description:We are looking for a skilled Network Infrastructure Engineer to design, implement, manage, and support our network infrastructure. The ideal candidate will be responsible for maintaining reliable network performance, troubleshooting issues, and ensuring secure and efficient connectivity across the organization.Key Responsibilities:<ul><li>Design, configure, and maintain LAN, WAN, VPN, and wireless networks.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Troubleshoot network issues and provide timely resolutions.</li><li>Install, configure, and manage firewalls, routers, switches, and other networking devices.</li><li>Implement network security protocols, policies, and best practices.</li><li>Perform regular network maintenance, upgrades, and capacity planning.</li><li>Manage IP addressing, DNS, DHCP, and other network services.</li><li>Collaborate with IT teams for integration of new applications and systems.</li><li>Provide support for network-related escalations and incidents.</li><li>Document network configurations, changes, and troubleshooting procedures.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>3&ndash;5+ years of proven experience in network infrastructure engineering.</li><li>Strong knowledge of Cisco/Juniper/HP or similar network devices.</li><li>Experience with firewalls, VPNs, and network security protocols.</li><li>Hands-on experience with routing, switching, and load balancers.</li><li>Familiarity with monitoring tools (e.g., Nagios, PRTG, SolarWinds).</li><li>Strong troubleshooting and analytical skills.</li><li>Relevant certifications (CCNA, CCNP, or equivalent) will be a plus.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs95,000.00 per monthWork Location: In person

Network Infrastructure Engineer ( Port Qasim )

Explore 1010+ It support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.

1010 it support engineer jobs IN Karachi

IT Support Engineer

Associate IT Engineer

IT Support Officer

IT Support Officer

IT Analyst

Oline Technical Support Engineer

Network Infrastructure Engineer ( Port Qasim )