customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

support engineer

accounting support analyst Jobs in Karachi

accounting support analyst

chat support representative Jobs in Karachi

chat support representative

customer support

Human Capital HR Solutions

<p><b>Customer Support Executive</b><br/><b>Location: </b>Karachi</p><p><b>Job Description:</b><br/>Human Capital HR Solutions is looking for motivated and customer-focused Customer Support Executives to join a growing team for a prestigious UK-based client.</p><p><b>Key Responsibilities:</b></p><ul><li>&middot; Handle customer inquiries via calls, chats, and emails.</li><li>&middot; Provide timely, accurate, and professional support.</li><li>&middot; Maintain customer records and follow up on pending issues.</li><li>&middot; Ensure high levels of customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>&middot; Bachelor&rsquo;s degree.</li><li>&middot; 1&ndash;2 years of experience in customer support or a similar role.</li><li>&middot; Excellent English communication (UK accent is a plus).</li><li>&middot; Strong problem-solving skills with a customer-centric mindset.</li><li>&middot; Ability to thrive in a fast-paced environment.</li></ul><p><b>Our Client Offers:</b></p><ul><li>&middot; Competitive salary.</li><li>&middot; Global exposure with a UK-based client.</li><li>&middot; Career growth and learning opportunities.</li><li>&middot; Professional and supportive work environment.</li><li><b>How to Apply:</b></li></ul><p>Send your CV to:</p><ul><li>&middot; careers1.hc@gmail.com</li><li>&middot; Cc: careers@humancapitalintl.com</li><li><i>Please mention the position title in your subject line.</i></li></ul><p><b>Follow our social accounts for the latest job opportunities:</b></p><ul><li>&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Executive

Utopia Fulfillment

<p><b>Department:</b> eCommerce Back-Office Support<br/><b>Company:</b> Utopia Deals<br/><b>Location:</b> On-site (as applicable)<br/><b>Employment Type:</b> Full-Time</p><p><b>About Utopia Deals</b></p><p>Utopia Deals is a fast-growing eCommerce brand dedicated to delivering high-quality products and exceptional customer experiences. We pride ourselves on efficiency, innovation, and outstanding service. We are seeking a detail-oriented and customer-focused <b>Email &amp; Chat Support Representative</b> to join our back-office support operations team.</p><p><b>Position Overview</b></p><p>The Email &amp; Chat Support Representative will handle customer inquiries, order issues, and product questions through email and live chat. This role requires strong written communication skills, attention to detail, and the ability to provide fast, accurate, and friendly customer support. You will collaborate closely with internal teams to resolve customer concerns and ensure seamless post-purchase experiences.</p><p><b>Key ResponsibilitiesCustomer Support &amp; Communication</b></p><ul><li>Respond promptly to customer inquiries via email and chat with professionalism, empathy, and accuracy.</li><li>Handle order-related concerns such as tracking updates, cancellations, returns, and refunds.</li><li>Provide product information, troubleshooting assistance, and general support.</li><li>Maintain a positive, customer-first tone in all interactions.</li></ul><p><b>Back-Office eCommerce Operations</b></p><ul><li>Process returns, replacements, and escalation requests in accordance with company policies.</li><li>Coordinate with warehouse, fulfillment, and logistics teams to resolve delivery issues.</li><li>Update customer records, orders, and case notes in CRM and eCommerce systems.</li><li>Monitor and escalate operational challenges like shipment delays or product availability issues.</li></ul><p><b>Quality, Compliance &amp; Efficiency</b></p><ul><li>Follow standard operating procedures (SOPs) and quality guidelines.</li><li>Meet performance targets including response time, customer satisfaction, and resolution rate.</li><li>Identify recurring issues and provide feedback for process improvements.</li><li>Ensure compliance with company policies, privacy standards, and platform rules (Amazon, Shopify, Walmart, etc., if applicable).</li></ul><p><b>Required Qualifications</b></p><ul><li>Proven experience in customer support, preferably in eCommerce or online retail.</li><li>Excellent written communication skills with strong grammar and clarity.</li><li>Ability to multitask and manage multiple conversations simultaneously.</li><li>Familiarity with eCommerce platforms (Shopify, Amazon Seller Central, Walmart Seller Center, etc.) is a plus.</li><li>Experience using CRM or helpdesk tools (Zendesk, Gorgias, Freshdesk, HubSpot).</li><li>Strong problem-solving skills and a calm, customer-centric mindset.</li><li>Ability to work independently and as part of a collaborative support team.</li></ul><p><b>Preferred Skills</b></p><ul><li>Knowledge of order management workflows and fulfillment processes.</li><li>Experience in remote customer support roles.</li><li>Ability to adapt quickly to new tools, systems, and processes.</li><li>Basic Excel or Google Sheets skills for reporting.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance incentives</li><li>Opportunities for career growth in a rapidly expanding company</li><li>Supportive team environment</li><li>Training and development programs</li><li>Flexible work setup (based on company policy)</li></ul><p>Share your resumes at <b>ahmed.mazhar@utopiadeals.com </b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Executives

Bombay Dry Fruits

<p><b>Responsibility </b></p><ul><li>Cater to customers via Calls, emails, social media platform etc with enthusiasm and active listening.</li><li>Meet customer success KPIs of response time, average handling time, and Customer Satisfaction</li><li>Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle</li><li>Work with team members to test and improve performance using the Customer Relationship Management software.</li></ul><p><b>Job Requirements</b></p><ul><li>Bachelor&rsquo;s degree (any)</li><li>Minimum of 3+ years of experience in customer support/service</li><li>Proficiency in English and Urdu Languages</li><li>Outstanding verbal and written communication skills</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Work Location: In person</p>

HSK Digitronix Technologies

<p><b>Job Description</b></p><p><b>Position:</b> Customer Support Executive<br/><b>Location:</b> Gulshan-e-Iqbal, Karachi<br/><b>Employment Type:</b> Full-Time<br/><b>Salary:</b> <b>30,000 &ndash; 40,000 per year + commission in dollars+ daily bonuses</b></p><p><b>About the Role</b></p><p>We are hiring for the position of <b>Customer Support Executive</b>. The role involves interacting with clients, resolving inquiries, and improving overall customer satisfaction. Candidates must be confident, motivated, and ready to work in a fast-paced environment.</p><p><b>Shift Options</b></p><ul><li><b>Females Shift:</b> 6:00 PM &ndash; 1:00 AM</li><li><b>Males Shift:</b> 6:00 PM &ndash; 3:00 AM</li></ul><p><i>Shift placement depends on availability and operational needs.</i></p><p><b>Key Responsibilities</b></p><ul><li>Communicate with customers through calls/messages</li><li>Handle inquiries and provide accurate information</li><li>Maintain follow-ups and customer satisfaction</li><li>Update records and system data</li><li>Achieve daily and weekly performance targets</li></ul><p><b>Compensation</b></p><ul><li><b>Base Salary:</b> 30,000 &ndash; 40,000 monthly</li><li><b>Commission:</b> Performance-based, unlimited potential</li><li><b>Daily Bonuses:</b> Based on performance &amp; attendance</li></ul><p><b>Qualifications</b></p><ul><li>Minimum education: Matric/Intermediate</li><li><b>Strong English communication skills are required for all candidates</b></li><li>Good interpersonal and customer-handling skills</li><li>Target-driven and motivated</li><li>Customer service/call center experience is a plus, but not mandatory</li></ul><p><b>Benefits</b></p><ul><li>UnPaid training</li><li>Daily bonuses &amp; monthly incentives</li><li>Career growth and promotion opportunities</li><li>Friendly and supportive work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division</div></div><div><div>
Constellation Dealership Software - <i>a division of the Perseus Group of Constellation Software </i>Inc. &ndash; provides a suite of market leading Software products designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa rely on one our products to make their dealership more successful.</div></div><div></div><div><div>
The Position</div></div><div><div>
We are seeking a Customer Support resource, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Karachi office, as part of the North America region Customer Support team serving Constellation Dealership Software clients. The hired individual shall be mainly responsible to manage inbound calls and tickets, and follow a well-defined step-by-step process.</div></div><div></div><div><div>
Job Responsibilities</div></div><div><div>
Reporting to the Director of Customer Service North America, the core responsibilities of this position are:</div></div><div><ul><li><div>
Provide proactive customer follow-up and issue management, including coordination of customer calls</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Own customer issues.</div></li></ul></div><div><ul><li><div>
Develop relationships with the Support and Account Management teams</div></li></ul></div><div><ul><li><div>
Interact regularly with Development, Customer Success, and Implementation groups.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up-to-date on the latest technologies and methods.</div></li></ul></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor&rsquo;s degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
2-5 years professional experience in Customer Support of a complex system serving large, multi-location organizations.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with hardware &amp; operating system-level administrative settings investigation and trouble-shooting.</div></li></ul></div></div><div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><div>
Required Traits</div></div><div><ul><li><div>
Conscientious, Responsible, Tenacious.</div></li></ul></div><div><ul><li><div>
Thorough, Technical, Articulate.</div></li></ul></div><div><ul><li><div>
Polite, Professional, Tactful.</div></li></ul></div><div><div>
Nice to Have</div></div><div><ul><li><div>
Experience using Form Designer Tools like Adobe LiveCycle, etc.</div></li></ul></div><div><ul><li><div>
Knowledge and experience supporting software with accounting functionality.</div></li></ul></div><div><ul><li><div>
Experience with technical documentation and software testing.</div></li></ul></div><div><ul><li><div>
Experience with enterprise router configuration &amp; troubleshooting</div></li></ul></div><div></div><div><div>
Work Timings</div></div><div><div>
Monday to Friday: 6pm &ndash; 3am &amp; 9pm &ndash; 6am Pakistan Standard Time with future flexibility to work later shifts.</div></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Analyst

Zidello

<p><b>Job Description:</b></p><p>Zidello is looking for a confident and customer-focused Customer Support Representative to join our team. The ideal candidate should have prior experience in customer-facing roles and be comfortable handling both support and basic marketing-related tasks.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming calls, messages, and customer inquiries professionally</li><li>Provide accurate information about company products</li><li>Follow up with clients and maintain customer records</li><li>Coordinate with internal teams to ensure smooth customer experience</li><li>Perform administrative support duties</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in receptionist, real estate, or life insurance roles preferred</li><li>Strong communication and interpersonal skills</li><li>Must be computer literate (email, basic software, CRM tools, etc.)</li><li>Professional attitude and problem-solving skills</li><li>Ability to multitask and work in a fast-paced environment</li></ul><p><b>What We Offer:</b></p><ul><li>Professional work environment</li><li>Growth and learning opportunities</li><li>Competitive salary (based on experience)</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are encouraged to apply with their updated CV. Candidates can send their cv to zidelloecom@gmail.com with a subject line &ldquo; CSR APPLICATION&rdquo;</p><p>Job Type: Full-time</p><p>Pay: From Rs25,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative

Mars BPO

<p><b>Job Description:</b><br/>We are hiring Customer Support Associates for our outbound calling operations. The role involves contacting potential customers, sharing service information, and generating leads through professional communication.You should have good communication skills and be comfortable working in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Make outbound calls to prospective customers</li><li>Communicate services clearly and confidently</li><li>Identify customer needs and generate qualified leads</li><li>Maintain accurate call logs and customer records</li><li>Achieve assigned daily and monthly targets</li></ul><p><b>Requirements</b></p><ul><li>Intermediate qualification or above</li><li>Freshers and experienced candidates are welcome</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a target-driven environment</li><li>Professional, punctual, and positive attitude</li></ul><p><b>What We Offer</b></p><ul><li>Fixed salary with attractive incentives</li><li>Professional and friendly work environment</li><li>Career growth and promotion opportunities</li><li>On-job training and continuous support</li><li>Long-term job stability</li></ul><p><b>How to Apply:</b><br/>Interested candidates can apply on Indeed with their updated CV.</p><p><b>Office Address:</b><br/>2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi</p><p><b>WhatsApp Contact:</b><br/>0319-5002892</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Support Associate

Explore 1213+ Customer support in Karachi this January. Find roles across top companies and apply now to boost your career.

1213 customer support jobs IN Karachi

Customer Support Executive

Customer Support Executives

Customer Support Executive

Customer Support Executive

Customer Support Analyst

Customer Support Representative

Customer Support Associate