customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer support

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
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 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
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 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

QistBazaar

We're looking for a Male QA Executive to join our Customer Support Department.Requirements: Experience in Call Center/Customer Support QAStrong communication and analytical skills Ability to monitor calls, provide feedback, and improve service qualityPay: From Rs45,000.00 per monthWork Location: In person

QA Executive (Customer Support)

Dexnive Private Limited

Starting Your Career in Sales? Join Dexnive!Are you confident, motivated, and ready to kickstart your career in Mobile App Sales? We&rsquo;re looking for enthusiastic individuals to join our team at Dexnive.Position: Front Sales Executive (Fresh) Job Type: Full Time (Onsite) Experience: Fresh Candidates / Up to 1 Year Preferred Shift Timings: 8 PM &ndash; 5 AM (Night) Location: Emarah Suites, Shahrah-e-Faisal, KarachiIf you have strong English communication skills, confidence in speaking with clients, and a passion for sales, this is a great opportunity to start your professional journey.Pay: Rs50,000.00 per monthWork Location: In person

International Customer Support Representative

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
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 Minimum Intermediate or above
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 Proficiency in verbal communication skills in English is essential
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 Advanced proficiency in MS Excel
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 6 months of proven experience in a customer-facing role is required
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</div>

Chat Support Specialist (E-Commerce)

Explore 250+ Customer support in Karachi this August. Find roles across top companies and apply now to boost your career.