account manager

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

corporate sales executive Jobs in Karachi

corporate sales executive

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support

Pakpace

We are hiring a motivated and customer-focused Customer Support Sales Representative to join our team. The ideal candidate will be responsible for assisting customers, handling inquiries, resolving issues, and promoting company products/services to generate sales opportunities while ensuring customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries through calls, emails, chats, or social media</li><li>Provide information about company products and services</li><li>Assist customers with complaints, concerns, and problem resolution</li><li>Identify customer needs and recommend suitable products/services</li><li>Generate sales opportunities through upselling and cross-selling</li><li>Maintain strong customer relationships and provide excellent customer service</li><li>Record customer interactions and maintain accurate customer data</li><li>Follow up with customers regarding inquiries and sales opportunities</li><li>Meet assigned customer service and sales targets</li><li>Coordinate with internal teams to ensure customer satisfaction</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>Strong communication and interpersonal skills</li><li>Good English communication skills (spoken and written)</li><li>Customer service or sales experience is preferred but fresh candidates can also apply</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li><li>Ability to handle customer complaints professionally</li><li>Target-oriented mindset with strong problem-solving skills</li><li>Ability to work in a fast-paced environment</li></ul>Skills Required:<ul><li>Customer Service Skills</li><li>Sales &amp; Persuasion Skills</li><li>Communication Skills</li><li>Active Listening</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li></ul>Job Type: Full-Time Shift: Night Shift Location: OnsitePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
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 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
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 Familiarity with industry practices and professional standards.
 </li>
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 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Falcon Ecom Solution

JOB SUMMARY: We are seeking applicants who have excellent communication and problem Solver.JOB DESCRIPTION:* Respond to customer queries in a timely and accurate way, via chat* Identify customer needs and help* Has Great Written Communication Skills* Engages Proactively* Multitasks Effectively* Asks Direct Relevant Questions* Quickly Identifies Pain PointEducation:Intermediate.Skills:Interpersonal &amp; Communication skills.Extrovert Personality.Problem-solving SkillsJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative

Nedo Pakistan

Introduction:Dhaga Apparels is a contemporary apparel brand focused on delivering stylish, high-quality clothing that blends modern trends with everyday comfort. With attention to detail, premium fabrics, and thoughtful designs, Dhaga Apparels aims to create versatile pieces that elevate everyday wardrobes. Our mission is to provide customers with fashionable, reliable, and accessible clothing while ensuring a seamless and enjoyable shopping experience.Job Responsibilities:<ul><li>Respond promptly to customer inquiries through social media, WhatsApp, email, and phone, ensuring a professional and friendly brand experience.</li><li>Assist customers with product information, sizing guidance, order placement, and general queries related to Dhaga Apparel products.</li><li>Handle order tracking, delivery updates, returns, exchanges, and complaint resolution in a timely manner.</li><li>Maintain accurate records of customer interactions, feedback, and complaints in the support system.</li><li>Coordinate with the sales, warehouse, and logistics teams to resolve order or delivery issues.</li><li>Ensure high customer satisfaction by providing clear communication and proactive follow-ups.</li><li>Identify recurring customer issues and share feedback with management to improve products and services.</li></ul>Skills:<ul><li>Customer Handling</li><li>Customer Satisfaction</li><li>Communication &amp; Coordination</li><li>Time Management</li><li>Basic MS Office Proficiency (Excel, Outlook, Word)</li></ul>Job Location:I.I Chundrigar Road, Karachi.Timings:<ul><li>Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)</li><li>Gender: Female</li><li>Minimum Education: Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (preferred).</li><li>Experience: 1 &ndash; 2 years (Customer Support or Coordination role preferred)</li></ul>Work Location: In person

Customer Support Executive - Female

AHF Technologies

Job description<ul><li>Selling experience on online channels including Amazon, eBay and/or Sears</li><li>Create listing, optimization and competitor analysis</li><li>Resolve customer queries</li><li>Have strong communication skills</li><li>Be self-motivated and manager</li><li>Research &amp; Development</li><li>Excellent time management skills and ability to prioritize work to meet all deadlines</li><li>Must be a Team Player.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Vendify TM

WE ARE HIRING:Position: Customer Support Executive (Canada)Company: VendifyShift: Night Shift (8:00 PM to 5:00 AM)Location: Gulshan-e-IqbalAre you ready to take your career to the next level in international operations? Vendify is looking for energetic individuals with exceptional English communication skills to join our Canadian campaign.Requirements:Excellent spoken and written English.Prior international BPO/Call Center experience (US/Canada market preferred).Goal-oriented mindset with strong problem-solving abilities.Availability for permanent night shifts.Perks &amp; Benefits:Attractive Salary PackageFree Pick &amp; Drop facility provided for female employees.Great work culture and career advancement.Apply Today: Share your CV via WhatsApp at 0319-0001928 or email us at Contact@vendify.infoPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive (Canada)

Explore 395+ Customer support in Karachi this July. Find roles across top companies and apply now to boost your career.

395 customer support jobs In Karachi

Customer Support

Customer Support Executive

Customer Support Executive

Customer Support Representative

Customer Support Executive - Female

Customer Support Representative

Customer Support Executive (Canada)