customer service representative Jobs in Karachi

customer service representative

production support officer Jobs in Karachi

production support officer

call center representative Jobs in Karachi

call center representative

customer service officer

customer service representative - ecommerce Jobs in Karachi

customer service representative - ecommerce

customer support

Sispn Technology

Job Description:SISPN is looking for a Customer Support Representative for it's international students, it's neither a sales nor a targeted based job, candidate must be fluent in English with good communication skills. Initial training will be provided by the supervisor of the department.Job Details:Job Type: On-SiteTiming: Night ShiftLocation: KarachiWorking days: 5(Sat and Sun off)Required Skills:* Fluency in English* Client/customer dealing skills* Good written and verbal communication skills* Emailing skillsWhy SISPN?In SISPN, managers and their employees trust and respect each other and have a shared commitment to both individual and company success.We care about and support our employees while also challenging them to grow with the company.Supporting our best with:* Food* Emergency Medical* Annual increment* Annual paid leaves* Picnic tour* Other benefits as per policy.Who We Are?SISPN provides best online Quran classes which is a fantastic and standard online tutoring academy for both children and adults that teaches the Quran and fundamental Islamic principles.#Hiring #OpenToWork #Job #CustomerSupport #ColdCalling #WarmCalling #jobsearch #Call_Center #InternationalSales #Career #Ibex #USCallingJob Type: Full-timeApplication Question(s):<ul><li>What's your level of English Spoken Language</li><li>What's Your Current/Last Salary?</li><li>What's Your Expected Salary?</li></ul>Work Location: In person

Customer Support

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interactions, Support &amp; Sale</li><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Product Knowledge &amp; Expertise:</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting:</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, KPI based rewards &amp; several fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.Job Type: Full-timeApplication Question(s):<ul><li>Rate your English communication out 5.</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

Customer Support Specialist

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

Optimum Advisory

1. Order Management &amp; ConfirmationCall customers to confirm website orders and verify order details.Accurately update customer confirmations in the system.Ensure all confirmed orders are processed on time and ready for dispatch.2. Shipment Handling &amp; Pending OrdersCoordinate with the logistics team and courier partners to clear all pending shipments.Track shipment statuses and ensure timely deliveries.Follow up on delayed or stuck shipments to resolve issues proactively.3. Customer Complaint ResolutionHandle customer inquiries and complaints via calls, emails, and social media.Provide prompt, accurate, and empathetic responses to maintain customer satisfaction.Escalate unresolved issues to the relevant departments and ensure timely follow-up.4. Reporting &amp; CoordinationMaintain daily logs of order confirmations, complaints, and resolved cases.Prepare weekly summaries of pending shipments and complaint statuses.Collaborate with the operations and warehouse teams to ensure smooth workflows.Location : DHA phase 1, karachiSalary: 40-45KJob Type: Full-timeWork Location: In person

Customer Support (females)

Snoonu

<div>
 A little bit about us!
 
 
 At Snoonu we believe that through technology anything is possible.
 
 
 Our vision
 
 
 is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.
 
 
 Our mission
 
 
 is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.
 
 
 Values We Live By
 
 
 <ul>
 <li>
 Be Customer Obsessed - &ldquo;Focus on the customer and all else will follow.&rdquo;
 </li>
 <li>
 Act with Integrity - &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 </li>
 <li>
 Be Curious and Creative - &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 </li>
 <li>
 Lead by Example and Take Ownership - &ldquo;Be the change you want to see and take ownership.&rdquo;
 </li>
 <li>
 Work Smart and Deliver Results - &ldquo;You can do more by doing less, better, and faster.&rdquo;
 </li>
 <li>
 It's all about people - &ldquo;Be a Team player, together we are stronger.&rdquo;
 
 
 </li>
 </ul>
 (Some Of) What You Will Be Doing
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 Attitude Matters Most But The Below Skills Are Helpful
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 
 
 </li>
 </ul>
 Do you have some of these?
 
 
 <ul>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 </li>
 </ul>
</div>

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support / Sales Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interactions, Support &amp; Sale</li><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Product Knowledge &amp; Expertise:</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting:</li><li>Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, KPI based rewards &amp; several fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.Job Type: Full-timePay: From Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Explore 1491+ Customer support in Karachi this September. Find roles across top companies and apply now to boost your career.

1491 customer support jobs IN Karachi

Customer Support

Customer Support Executive

Customer Support Specialist

Customer Support Agent

Customer Support (females)

Customer Support Executive

Customer Support Representative