customer support executive Jobs in Karachi

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HSK Digitronix Technologies

Job DescriptionPosition: Customer Support Executive Location: Gulshan-e-Iqbal, Karachi Employment Type: Full-Time Salary: 30,000 &ndash; 50,000 per month + commission in dollars+ daily bonusesAbout the RoleWe are hiring for the position of Customer Support Executive. The role involves interacting with clients, and improving overall customer satisfaction. Candidates must be confident, motivated, and ready to work in a fast-paced environment.Shift Options<ul><li>Females Shift: 6:00 PM &ndash; 1:00 AM</li><li>Males Shift: 6:00 PM &ndash; 3:00 AM.</li><li>Monday-Friday ( Saturday , Sunday closed )</li></ul>Key Responsibilities<ul><li>Communicate with customers through calls/messages</li><li>Handle inquiries and provide accurate information</li><li>Maintain follow-ups and customer satisfaction</li><li>Update records and system data</li><li>Achieve daily and weekly performance targets</li></ul>Compensation<ul><li>Base Salary: 30,000 &ndash; 50,000 monthly</li><li>Commission: Performance-based incentives.</li><li>Daily Bonuses: Based on performance.</li></ul>Qualifications<ul><li>Minimum education: Matric/Intermediate</li><li>Strong English communication skills are required for all candidates</li><li>Good interpersonal and customer-handling skills</li><li>Target-driven and motivated</li><li>Customer service/call center experience is a plus, but not mandatory</li></ul>Benefits<ul><li>UnPaid training</li><li>Daily bonuses &amp; monthly incentives.</li><li>Career growth and promotion opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive

DK Digital Solutions

Department: Customer Support Location: Gulshan-e-iqbal Salary Range: Rs. 60,000 &ndash; Rs. 70,000 per month Job Type: Full-Time Job Timing: 6:00 PM &ndash; 3:00 AM (Night Shift)Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience through professional communication and timely support.Key Responsibilities:<ul><li>Respond to customer inquiries via call, email, and chat in a timely and professional manner.</li><li>Resolve product or service problems by clarifying the customer&rsquo;s complaint.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their issues are resolved.</li><li>Coordinate with internal departments to provide accurate information.</li><li>Handle complaints, provide appropriate solutions, and ensure customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Meet daily and monthly performance targets.</li><li>Escalate complex issues to the relevant department when required.</li><li>Provide feedback to management regarding recurring customer concerns.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field (preferred).</li><li>1&ndash;3 years of experience in customer support or call center role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work in rotational shifts (if required).</li><li>Basic knowledge of CRM software and MS Office.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Scaleup Connect

Job Title: Customer Support Executive Job Type: Full-Time Work Mode: Onsite Location: Nazimabad Gender Preference: MaleWork Schedule<ul><li>5 Working Days</li><li>Shift Options:</li><li>06:00 PM &ndash; 03:00 AM OR</li><li>09:00 PM &ndash; 06:00 AM</li></ul>Job OverviewWe are looking for a Customer Support Executive for one of our valued clients to handle back-office operations and provide professional call support for our USA-based business operations.The ideal candidate should have excellent English communication skills (spoken and written), strong customer handling abilities, and experience working in a structured, process-driven environment. The role requires confidence in managing customer calls, maintaining accurate records, and delivering a high level of customer satisfaction. Experience with CRM systems is a plus.Key Responsibilities<ul><li>Handle inbound and outbound customer calls for US-based clients in a professional and courteous manner.</li><li>Provide accurate information related to products, services, orders, billing, and support requests.</li><li>Resolve customer issues efficiently while ensuring a positive customer experience.</li><li>Escalate complex or sensitive issues to the relevant department with proper documentation and follow-up.</li><li>Maintain detailed call logs and ensure timely follow-ups as per service guidelines.</li><li>Process customer requests, updates, documentation, and service changes accurately in internal systems.</li><li>Maintain and regularly update customer records to ensure data accuracy and completeness.</li><li>Monitor service tickets and ensure resolution within agreed turnaround times.</li><li>Prepare daily and weekly reports related to call volume, resolutions, and performance metrics when required.</li><li>Use CRM software to track customer interactions, communication history, and case status.</li><li>Ensure compliance with company policies, quality standards, and data confidentiality requirements.</li><li>Identify recurring customer issues and suggest process or service improvements proactively.</li></ul>Education Requirements<ul><li>Undergraduate or Graduate (any discipline)</li><li>1 to 2 years of experience in customer support, call center, or a similar role</li><li>Prior experience with CRM systems will be an advantage</li></ul>Skills Required<ul><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong customer handling and problem-solving skills</li><li>Ability to work night shifts for US clients</li><li>Attention to detail and good documentation skills</li><li>Team-oriented with a customer-first mindset</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have </li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Assistant to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthWork Location: Remote

Customer Support Assistant

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Pinnacle Business Solutions

Role OverviewThe CRM Executive will be responsible for delivering exceptional customer service acrossmultiple communication channels, including calls, emails, live chat, and social medialistening. The ideal candidate will have strong communication skills, a customer-first mindset,and previous experience in an international contact centre environment.Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Respond promptly to customer emails with clear, accurate, and solution-orientedcommunication. Manage live chat interactions, ensuring quick turnaround time and high customersatisfaction. Conduct social media response management, responding customer comments,messages, mentions, and escalating as needed. Log, track, and update all customer interactions using the company&rsquo;s CRM system. Resolve customer queries, complaints, and requests within defined SLAs.Requirements Graduate degree in any discipline. Excellent English communication skills (spoken and written). Minimum 1-year international contact centre experience is mandatory. Knowledge of MS OƯice (Word, Excel, Outlook). Proficiency in CRM systems and customer interaction platforms. Minimum typing speed of 40 words per minute. Ability to multitask and work in a fast-paced environment.Preferred Skills Experience with omnichannel customer communication. Familiarity with social media platforms and monitoring tools. Ability to work flexible shifts or weekends if required. Ability to speak and write any additional International LanguageJob Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Typing speed 50 words per minute</li></ul>Work Location: In person

Explore 715+ Customer support in Karachi this March. Find roles across top companies and apply now to boost your career.

715 customer support jobs In Karachi

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Assistant

Customer Support Agent

Customer Support Agent

Customer Support Executive