customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

it support engineer

customer support

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

Pakpace

Job description:We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Job Type: Full-timeWork Location: In personPay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support

SMARTBENEFITS

Welcome to Your Next Adventure!Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.What You&rsquo;ll Get Your Hands On:<ul><li>Handle customer interactions across calls, chats, and emails with professionalism and empathy</li><li>Resolve issues related to orders, deliveries, payments, and product quality</li><li>Coordinate with operations, riders, and kitchen teams to ensure timely resolutions</li><li>Manage high volumes during peak hours (lunch &amp;amp; dinner) while maintaining service quality</li><li>Accurately log and track all customer interactions in CRM systems</li><li>Escalate complex cases and follow through until resolution</li><li>Maintain adherence to service standards, SLAs, and internal processes</li></ul>The Magic You Bring<ul><li>1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)</li><li>Fluent in Arabic &amp;amp; English (Khaleeji accent is preferred)</li><li>Strong communication skills&mdash;clear, calm, and customer-focused</li><li>Ability to handle pressure, multitask, and manage difficult conversations</li><li>Basic knowledge of CRM tools and computer systems</li><li>Flexibility to work in a 24/7 rotational shift environment</li></ul>Bonus Points if You Have:<ul><li>Experience in a high-growth startup or food delivery platform</li><li>Strong problem-solving mindset with a proactive approach</li><li>Familiarity with customer satisfaction metrics (CSAT, TAT, QA)</li></ul>Success Factors:<ul><li>Customer Satisfaction (CSAT)</li><li>First Contact Response (FCR)</li><li>Resolution Time (TTR)</li><li>Quality Assurance (QA) scores</li></ul>Inside Snoonu&rsquo;s UniverseSnoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We&rsquo;re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.The Quest We&rsquo;re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday SuperpowersBe Customer Obsessed: &ldquo;Focus on the customer and all else will follow.&rdquo;Act with Integrity: &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;Be Curious and Creative: &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;Lead by Example and Take Ownership: &ldquo;Be the change you want to see and take ownership.&rdquo;Work Smart and Deliver Results: &ldquo;You can do more by doing less, better, and faster.&rdquo;It's All About People: &ldquo;Be a team player; together we are stronger.&rdquo;Perks &amp; Worklife Magic At SnoonuGlobal Vibes &ndash; Collaborate with a worldwide crew.Brain Boosters &ndash; Learning budgets, access to courses, and tools for your growth.Builder&rsquo;s Playground &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.Flexible Time Off &ndash; We take recharging seriously. Generous leave and wellness policies.Agile Everything &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.Great Place to Work&reg; CertifiedWe&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.Beyond the Code: Giving Back MattersWe don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.Diversity Isn&rsquo;t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let&rsquo;s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

Home Done

About Us:Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies.</li><li>UK-market experience will be a plus.</li><li>Experience in order processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Excellent attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Comprehensive health insurance coverage for you, your spouse, and your children.</li><li>Paid leave for work-life balance.</li><li>The chance to be part of a growing company with a strong market presence</li></ul>Salary Range: PKR 70,000 to 90,000Work Schedule: 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysJob Location: DHA, Phase V, Karachi (Onsite)Drop your CV at hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

rexD Private Limited

Job Description:<ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul>Qualification:<ul><li>Bachelor's degree</li></ul>Job Specifications:<ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul>Location:KarachiJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

iTackSolutions

About iTack Solutions: iTack Solutions is a leading healthcare technology company specializing in ERP and software solutions for hospitals and clinics. We provide innovative IT products that streamline operations, enhance patient care, and empower healthcare organizations worldwide. Our team thrives on collaboration, technical excellence, and delivering outstanding customer experiences.About the Role: We are looking for a Junior Customer Support (Arabic) professional to join our team in Karachi. In this role, you will provide high-quality support to our clients, assist with software usage and troubleshooting, and help ensure a seamless experience with our healthcare IT solutions. This position offers a great opportunity to gain hands-on experience with ERP systems, healthcare technology, and customer engagement in a global environment.Key Responsibilities:<ul><li>Communicate with clients in Arabic and English via phone, email, and chat</li><li>Handle and resolve support tickets efficiently</li><li>Assist end-users with software training and guidance</li><li>Collaborate with internal teams to ensure excellent customer satisfaction</li><li>Learn and support healthcare IT and ERP system implementations</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken &amp; written)</li><li>Experience or basic knowledge in software support (Accounting, HRM, Inventory, MDM)</li><li>Familiarity with healthcare systems or ERP solutions is a plus</li><li>Strong communication and interpersonal skills</li><li>Proactive, problem-solving mindset</li><li>Willing to work on-site in Karachi, including weekends or night shifts if required</li><li>Reliable transportation for on-site visits</li></ul>Why Join Us:<ul><li>Gain hands-on experience in healthcare IT and ERP systems</li><li>Work with a dynamic and supportive team</li><li>Contribute to delivering innovative solutions to healthcare organizations worldwid</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period? </li><li>Are you fluent in Arabic and English?</li><li>Have you ever used ticketing systems or support software? Which ones?</li><li>Have you provided support for software applications before? Which modules (Accounting, HRM, Inventory, MDM) are you familiar with?</li><li>Are you willing and able to work weekends or night shifts if required for customer support?</li></ul>Work Location: In person

Customer Support Arabic

Explore 1603+ Customer support in Karachi this May. Find roles across top companies and apply now to boost your career.

1603 customer support jobs In Karachi

Customer support

Customer Support

Customer Support

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Arabic