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chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer service representative Jobs in Karachi

customer service representative

customer services specialist - international Jobs in Karachi

customer success specialist Jobs in Karachi

customer success specialist

customer services specialist international

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 </ul>
 
 Job Requirements
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
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 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
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 </ul>
</div>

Customer Services Specialist - International

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
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 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

SPERTON - Where Great People Meet

<div>
 
 
 Supply Chain Manager
 
 
 <ul>
 <li>
 
 Job Title:
 
 Supply Chain Manager
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 Location:
 
 Karachi, Pakistan
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 Reporting To:
 
 Director / CEO
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 Employment Type:
 
 Full-Time
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 </ul>
 
 
 
 
 
 Why This Role?
 
 
 
 Join a dynamic organization where you'll play a critical role in managing the complete supply chain lifecycle&mdash;from international sourcing and import operations to inventory optimization and customer delivery. This position offers the opportunity to drive operational excellence, optimize costs, and collaborate with cross-functional teams while working in a fast-paced environment that values efficiency, compliance, and continuous improvement.
 
 
 
 
 
 
 Why Apply for This Role?
 
 
 <ul>
 <li>
 Lead end-to-end international supply chain operations.
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 Drive cost optimization through strategic sourcing and logistics improvements.
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 Manage high-value imports and complex customs clearance processes.
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 Work closely with senior leadership on strategic supply chain initiatives.
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 Play a key role in improving inventory performance and operational efficiency.
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 Gain exposure to international procurement, freight management, and warehouse operations.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
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 Manage import operations, customs clearance, and regulatory compliance through Karachi Port and Port Qasim.
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 Coordinate with customs clearing agents to ensure timely clearance while minimizing demurrage and detention costs.
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 Ensure accuracy of import documentation, including Letters of Credit (LCs), Bills of Lading, Certificates of Analysis (COAs), and related shipping documents.
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 Build and maintain relationships with international suppliers, freight forwarders, and shipping lines.
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 Negotiate freight rates and optimize transportation and logistics costs.
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 Monitor inbound shipments and provide accurate delivery timelines to internal stakeholders.
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 Oversee warehouse operations, inventory accuracy, and stock reconciliation processes.
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 Implement inventory control measures to reduce aging stock and improve inventory turnover.
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 Coordinate just-in-time (JIT) deliveries to meet customer production schedules.
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 Identify opportunities to reduce landed costs through improved logistics planning and shipment consolidation.
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 Collaborate with the finance team on import payment planning, cash flow forecasting, and Letters of Credit.
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 Drive continuous improvements across supply chain processes and operational performance.
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 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 8&ndash;12 years of experience in Supply Chain, Logistics, or Import Operations.
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 Industry experience within Chemicals, Pharmaceuticals, FMCG, or Agri-Commodity Trading is preferred.
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 Strong expertise in WEBOC, customs clearance, and import/export documentation.
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 Hands-on experience with ERP systems such as SAP Business One, Microsoft Dynamics, or similar platforms.
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 Strong understanding of Incoterms 2020 and international freight management.
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 Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related discipline.
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 MBA or professional certifications such as CSCP or equivalent are an added advantage.
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 Excellent analytical, negotiation, communication, and stakeholder management skills.
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 Strong knowledge of Pakistan customs regulations and Karachi port operations.
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 </ul>
 
 
 What We Offer
 
 
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 Competitive compensation package.
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 Opportunity to lead a critical business function with strategic impact.
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 Exposure to international procurement and global supply chain operations.
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 Collaborative and professional working environment.
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 Career growth and leadership development opportunities.
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 A culture focused on operational excellence and continuous improvement.
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 </ul>
 
 
 
 
 
 Why Our Client?
 
 
 
 Our client is a well-established organization with a strong presence in international sourcing, import operations, and industrial supply chains. The company is committed to operational excellence, regulatory compliance, and delivering high-quality products and services to its customers. Employees are empowered to take ownership, contribute to strategic initiatives, and grow within a collaborative and performance-driven environment.
 
 
 
 
 
 
 Application Process
 
 
 
 I look forward to receiving your application! Once submitted, we will review it and consider your fit against other candidates in the process. We strive to ensure an efficient process, though there may occasionally be delays.
 
 
 
 
 
 
 About Sperton
 
 
 
 Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
 
</div>

Supply Chain Manager

Ascent Communique

We're Hiring: International Sales Representative&ndash; Auto Trade (Caribbean Market) Location: KarachiShift Timing: 6:00 PM &ndash; 2:00 AMJob Type: Full-timeAre you passionate about international sales and looking to build your career in the global automotive industry? Join our growing team and become a part of a fast-paced international auto trade business serving the African Market.Job Responsibilities:- Generate and qualify new sales leads.- Build and maintain strong relationships with international clients.- Respond to customer inquiries and provide excellent customer service.- Negotiate and close sales deals.- Achieve monthly sales targets.- Coordinate with internal departments to ensure smooth order processing.- Maintain accurate customer records and follow up with potential buyers.Requirement:- Experience in International Sales, Minimum experience of 4 to 5 months in Auto Trade is preferred.- Excellent English communication and negotiation skills.- Strong sales mindset and customer handling skills.- Ability to work in a target-driven environment.- Proficiency in MS Office.What We Offer:- Competitive Salary- Attractive Commission &amp; Ontop- Career Growth Opportunities- Professional &amp; Supportive Work Environment- Training &amp; DevelopmentApply now and take your career to the next level in the international auto trade industry.. We love to hear you back drop your resume at hr.ascentcommunique@gmail.comPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

International Sales Representative For Auto Trade(Caribbean Market)

Divinatory Solutions

Job Title: Lead Generation SpecialistLocation: Karachi, Pakistan (On-site) Job Type: Full-timeAre you a motivated and results-driven professional with a passion for building relationships and generating new business opportunities? We're looking for a Lead Generation Specialist to join our growing team and help connect businesses and professionals with our premium publication services.If you're confident in prospecting, engaging potential clients, and achieving targets, we'd love to hear from you!Key Responsibilities<ul><li>Research and identify potential clients through social media platforms, online directories, and other online channels.</li><li>Generate qualified leads through outreach on LinkedIn, Facebook, Instagram, X, email, and other digital platforms.</li><li>Initiate conversations with prospects and build strong professional relationships.</li><li>Qualify leads based on client requirements and schedule appointments for the sales team.</li><li>Maintain an organized pipeline of leads and ensure timely follow-ups.</li><li>Meet and exceed weekly and monthly lead generation targets.</li></ul>Requirements<ul><li>1 to 2 years of experience in lead generation, business development, sales, or customer outreach is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong understanding of social media platforms and online lead generation techniques.</li><li>Self-motivated, organized, and target-oriented with a proactive mindset.</li><li>Ability to work independently while managing multiple prospects.</li><li>Familiarity with CRM tools is an advantage.</li></ul>Shift Timings<ul><li>1:00 PM &ndash; 9:00 PM</li></ul>Working Days<ul><li>Monday to Saturday (On-site)</li></ul>Compensation &amp; Benefits<ul><li>Competitive fixed salary</li><li>Attractive commission structure</li><li>Medical coverage</li><li>Career growth and promotion opportunities</li><li>Professional training and continuous learning</li><li>Supportive and collaborative work environment</li></ul>Why Join Us?Be part of a growing organization where your contributions are recognized and rewarded. We offer a dynamic work environment, opportunities for professional development, and a clear path for career advancement.How to ApplyReady to build a rewarding career in lead generation?Send your updated resume to hr@brandh2o.com.Only shortlisted candidates will be contacted.Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Lead Generation Specialist

Rija Fashions

About the RoleWe are seeking an experienced and highly motivated Senior Business Development Manager to drive international sales and expand our global customer base. We are looking for a professional with an established network of international apparel buyers who can generate new business opportunities and contribute to the company's long-term growth.The ideal candidate should have extensive experience in garment exports, strong relationships with international brands and buying houses, and a proven track record of securing export orders from overseas markets.Key ResponsibilitiesDevelop and execute international business development strategies to increase export sales.Utilize existing buyer relationships to generate immediate business opportunities.Identify and acquire new international customers, brands, retailers, and sourcing companies.Manage the complete sales cycle from lead generation to order confirmation.Conduct negotiations on pricing, product development, payment terms, and delivery schedules.Coordinate with merchandising, production, and quality assurance teams to ensure smooth order execution.Represent the company in international exhibitions, trade fairs, and buyer meetings.Analyze global market trends and identify new business opportunities.Build long-term relationships with buyers to ensure repeat business and sustainable growth.Achieve assigned sales targets and contribute to the company's expansion into new markets.RequirementsBachelor's or Master's degree in Business Administration, Marketing, Textile Engineering, or a related field.5&ndash;10 years of proven experience in international business development within the garment or textile export industry.Must possess strong existing relationships with international garment buyers, buying offices, sourcing agencies, and global apparel brands.Demonstrated ability to generate export orders through personal buyer connections.Experience working with buyers across multiple international markets, including Europe, the United Kingdom, North America, the Middle East, and other global regions.Excellent negotiation, communication, and presentation skills.Strong understanding of garment manufacturing, costing, product development, and export procedures.Willingness to travel internationally for customer meetings, exhibitions, and business development activities.Self-driven, target-oriented, and capable of working independently.What We OfferAttractive performance-based incentives and commissions.Opportunity to work with a leading export-oriented garment manufacturer.Career growth in a dynamic and expanding organization.International exposure through global buyers, exhibitions, and overseas business travel.If you have a strong international buyer network and are passionate about growing a garment export business, we encourage you to apply and become part of our expanding global team.Work Location: In person

Business Development Manager – Garment Manufacturing

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