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Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><br>
FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.<br>
<br>
<b>The Position</b><br>
The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.</p></div><div><p>
This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Customer Implementation &amp; Project Management</b></p></div><div><ul><li><p>
Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.</p></li></ul></div><div><ul><li><p>
Communicate clearly and professionally with customers via meetings, calls, and written correspondence.</p></li></ul></div><div><ul><li><p>
Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.</p></li></ul></div><div><ul><li><p>
Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.</p></li></ul></div><div><p><b><br>
Software Configuration &amp; Deployment</b></p></div><div><ul><li><p>
Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.</p></li></ul></div><div><ul><li><p>
Review customer environments, workflows, and setup needs to deliver tailored software configurations.</p></li></ul></div><div><ul><li><p>
Install software in customer environments, including:</p></li></ul></div><div><ul><li><p>
On-premises PC or Windows Server installations</p></li></ul></div></div><div><div><ul><li><p>
SaaS deployments using Microsoft Remote Desktop or similar technologies</p></li></ul></div><div><ul><li><p>
Clearly document installation and configuration steps for both customers and internal teams.</p></li></ul></div><div><p><b><br>
Data Preparation, Validation &amp; Analysis</b></p></div><div><ul><li><p>
Work with customer-provided data files (Excel, CSV) during implementation.</p></li></ul></div><div><ul><li><p>
Review, validate, and manipulate data to ensure compatibility with system requirements.</p></li></ul></div><div><ul><li><p>
Perform data cleanup, formatting, transformations, and integrity checks prior to import.</p></li></ul></div><div><ul><li><p>
Utilize basic SQL queries to:</p></li></ul></div><div><ul><li><p>
Validate data accuracy</p></li></ul></div><div><ul><li><p>
Troubleshoot data issues</p></li></ul></div><div><ul><li><p>
Perform spot checks and verification during implementation</p></li></ul></div><div><ul><li><p>
Validate imported data for accuracy and completeness post import.</p></li></ul></div><div><p><b><br>
Technical Support During Implementation</b></p></div><div><ul><li><p>
Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.</p></li></ul></div><div><ul><li><p>
Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.</p></li></ul></div><div><ul><li><p>
Translate technical concepts into clear, customer-friendly explanations for non-technical users.</p></li></ul></div><div><p><b><br>
Customer Education &amp; Knowledge Transfer</b></p></div><div><ul><li><p>
Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.</p></li></ul></div><div><ul><li><p>
Guide customers through data entry processes and review data for completeness and accuracy.</p></li></ul></div><div><ul><li><p>
Ensure customers understand system usage, workflows, and best practices prior to go-live.</p></li></ul></div><div><p><b><br>
Transition &amp; Handoff</b></p></div></div><div><div><ul><li><p>
Coordinate a smooth transition from Implementation to Support upon project completion.</p></li></ul></div><div><ul><li><p>
Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.</p></li></ul></div><div><ul><li><p>
Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.</p></li></ul></div><div><p><b><br>
Process Improvement &amp; Professionalism</b></p></div><div><ul><li><p>
Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.</p></li></ul></div><div><ul><li><p>
Maintain a professional, customer-centric approach in all written and verbal communication.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned by the Implementation Team Lead.</p></li></ul></div><p></p><div><p><b><br>
Required Qualifications</b></p></div><div><ul><li><p>
Proficiency with Windows 10 and Windows 11</p></li></ul></div><div><ul><li><p>
Experience with Windows Server 2012 or newer</p></li></ul></div><div><ul><li><p>
Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)</p></li></ul></div><div><ul><li><p>
Strong English communication skills, both verbal and written</p></li></ul></div><div><ul><li><p>
Strong proficiency in Microsoft Excel, including:</p></li></ul></div><div><ul><li><p>
Working with large datasets</p></li></ul></div><div><ul><li><p>
Formulas and functions</p></li></ul></div><div><ul><li><p>
Filtering, sorting, and data validation</p></li></ul></div><div><ul><li><p>
Experience working with CSV and flat-file data formats</p></li></ul></div><div><ul><li><p>
Ability to clean, transform, and validate data for system imports</p></li></ul></div><div><ul><li><p>
Strong troubleshooting, analytical, and problem-solving skills</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated engineering mindset with attention to detail</p></li></ul></div><div><ul><li><p>
Ability to manage multiple implementation projects simultaneously</p></li></ul></div><div><ul><li><p>
Customer-focused attitude with a high level of professionalism</p></li></ul></div><p></p><div><p><b><br>
Preferred / Nice-to-Have Qualifications</b></p></div><div><ul><li><p>
Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)</p></li></ul></div><div><ul><li><p>
Experience implementing enterprise or SaaS software</p></li></ul></div><div><ul><li><p>
Familiarity with Remote Desktop Services or virtualized environments</p></li></ul></div><div><ul><li><p>
Experience supporting or executing data imports during software implementations</p></li></ul></div><div><ul><li><p>
Experience creating or reviewing data mapping and import templates</p></li></ul></div><div><ul><li><p>
Experience producing customer-facing technical documentation</p></li></ul></div><div><ul><li><p>
Background in software implementation, systems administration, or technical support</p></li></ul></div><div><ul><li><p>
Experience working cross-functionally with Support, Sales, or Development teams</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Implementation Specialist

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.
 <br/>
 <br/>
 This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Implementation &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.
  </li>
  <li>
   Communicate clearly and professionally with customers via meetings, calls, and written correspondence.
  </li>
  <li>
   Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.
  </li>
  <li>
   Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Software Configuration &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.
  </li>
  <li>
   Review customer environments, workflows, and setup needs to deliver tailored software configurations.
  </li>
  <li>
   Install software in customer environments, including:
  </li>
  <li>
   On-premises PC or Windows Server installations
  </li>
  <li>
   SaaS deployments using Microsoft Remote Desktop or similar technologies
  </li>
  <li>
   Clearly document installation and configuration steps for both customers and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Preparation, Validation &amp; Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with customer-provided data files (Excel, CSV) during implementation.
  </li>
  <li>
   Review, validate, and manipulate data to ensure compatibility with system requirements.
  </li>
  <li>
   Perform data cleanup, formatting, transformations, and integrity checks prior to import.
  </li>
  <li>
   Utilize basic SQL queries to:
  </li>
  <li>
   Validate data accuracy
  </li>
  <li>
   Troubleshoot data issues
  </li>
  <li>
   Perform spot checks and verification during implementation
  </li>
  <li>
   Validate imported data for accuracy and completeness post import.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Support During Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.
  </li>
  <li>
   Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.
  </li>
  <li>
   Translate technical concepts into clear, customer-friendly explanations for non-technical users.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Education &amp; Knowledge Transfer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.
  </li>
  <li>
   Guide customers through data entry processes and review data for completeness and accuracy.
  </li>
  <li>
   Ensure customers understand system usage, workflows, and best practices prior to go-live.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Transition &amp; Handoff
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate a smooth transition from Implementation to Support upon project completion.
  </li>
  <li>
   Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.
  </li>
  <li>
   Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Improvement &amp; Professionalism
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.
  </li>
  <li>
   Maintain a professional, customer-centric approach in all written and verbal communication.
  </li>
  <li>
   Perform other duties as assigned by the Implementation Team Lead.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency with Windows 10 and Windows 11
  </li>
  <li>
   Experience with Windows Server 2012 or newer
  </li>
  <li>
   Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)
  </li>
  <li>
   Strong English communication skills, both verbal and written
  </li>
  <li>
   Strong proficiency in Microsoft Excel, including:
  </li>
  <li>
   Working with large datasets
  </li>
  <li>
   Formulas and functions
  </li>
  <li>
   Filtering, sorting, and data validation
  </li>
  <li>
   Experience working with CSV and flat-file data formats
  </li>
  <li>
   Ability to clean, transform, and validate data for system imports
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills
  </li>
  <li>
   Demonstrated engineering mindset with attention to detail
  </li>
  <li>
   Ability to manage multiple implementation projects simultaneously
  </li>
  <li>
   Customer-focused attitude with a high level of professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred / Nice-to-Have Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)
  </li>
  <li>
   Experience implementing enterprise or SaaS software
  </li>
  <li>
   Familiarity with Remote Desktop Services or virtualized environments
  </li>
  <li>
   Experience supporting or executing data imports during software implementations
  </li>
  <li>
   Experience creating or reviewing data mapping and import templates
  </li>
  <li>
   Experience producing customer-facing technical documentation
  </li>
  <li>
   Background in software implementation, systems administration, or technical support
  </li>
  <li>
   Experience working cross-functionally with Support, Sales, or Development teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Direction Schools

<p><b>Job Description:</b></p><p>Direction School is seeking a skilled and experienced <b>IT Executive</b> with expertise in <b>ERP implementation and support</b>, preferably within the education sector. The ideal candidate will be responsible for managing, implementing, and maintaining ERP systems across school campuses to ensure smooth operations and data management.</p><p>Candidates with additional IT support and system management experience will be highly preferred.</p><p><b>Key Responsibilities:</b></p><ul><li>Implement and manage ERP systems across multiple school campuses</li><li>Provide ongoing technical support and troubleshooting for ERP users</li><li>Coordinate with vendors for ERP customization and updates</li><li>Train school staff on ERP usage and best practices</li><li>Monitor system performance and ensure data accuracy</li><li>Maintain documentation of ERP processes and workflows</li><li>Support overall IT operations when required</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or relevant field</li><li>Minimum <b>2 years of experience</b> with ERP systems (school ERP preferred)</li><li>Hands-on experience in ERP implementation and management</li><li>Strong problem-solving and analytical skills</li><li>Good communication and coordination abilities</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in the education/school sector?</li><li>Which ERP systems have you worked on?</li><li>Can you handle user training and troubleshooting?</li><li>Have you implemented an ERP system?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>School ERP System Preferred: 2 years (Required)</li></ul><p>Location:</p><ul><li>Karachi Federal B Area (Required)</li></ul><p>Work Location: In person</p>

IT Executive – ERP Implementation & Support

Horizon Tech

<p>We are looking for a Business Development Specialist &ndash; AI Voice (Enterprise/Corporate &amp; Franchisee), a specialized sales role focused on driving adoption of AI Voice solutions among enterprise clients, corporate accounts, and multi-unit franchise operators. You will identify high-value prospects, build strategic relationships, and close new business by demonstrating how AI Voice can dramatically improve operational efficiency, customer experience, and revenue generation. This role blends business development hustle with strategic account thinking.</p><p><b>Responsibilities:</b></p><ul><li>Identify and pursue enterprise, corporate, and franchise opportunities for 1Source BPO's AI Voice solutions.</li><li>Develop outreach strategies targeting multi-unit franchisors, corporate chains, and enterprise operations leaders.</li><li>Engage franchise development teams, COOs, VP of Operations, and IT/Technology leaders as primary stakeholders.</li><li>Deliver high-impact product demos showcasing AI Voice capabilities including inbound call handling, lead follow-up, appointment setting, and customer engagement automation.</li><li>Build business cases and ROI models tailored to franchise networks and corporate operations.</li><li>Navigate multi-stakeholder environments, working with franchise owners, corporate IT, legal, and procurement.</li><li>Develop and manage a portfolio of strategic accounts, driving expansion and upsell opportunities.</li><li>Collaborate with the AI implementation and customer success teams to ensure seamless onboarding for large accounts.</li><li>Represent 1Source BPO at franchise expos, industry conferences, and corporate networking events.</li><li>Meet or exceed quarterly new business targets and pipeline development KPIs.</li></ul><p><b>Requirements:</b></p><ul><li>3&ndash;7+ years of business development or enterprise/franchise sales experience.</li><li>Experience selling technology, SaaS, AI, or communications solutions to enterprise or franchise clients.</li><li>Understanding of franchise business models and multi-unit operational structures.</li><li>Proven ability to navigate complex, multi-stakeholder sales processes.</li><li>Strong ability to translate technical AI capabilities into tangible business outcomes.</li><li>Exceptional presentation and communication skills, both written and verbal.</li><li>Familiarity with AI voice technology, conversational AI, or contact center solutions is a significant advantage.</li><li>Proficient with CRM tools (Zoho) and sales engagement platforms.</li><li>Bachelor's degree in Business, Sales, or related field; MBA a plus.</li></ul><p><b>Target Markets &amp; Verticals:</b></p><ul><li>Franchise networks (Signage, food &amp; beverage, home services, healthcare, fitness, retail).</li><li>Multi-location corporate chains and regional operators</li><li>Enterprise B2C businesses with high-volume inbound/outbound call needs</li><li>Healthcare, real estate, automotive, hospitality, and financial services sectors.</li></ul><p><b>Job Details:</b></p><ul><li><b>Job Timings:</b> 8:15 am to 5:15 pm EST (5:15 pm to 2:15 am PKT) (Onsite)</li><li><b>Office Location:</b> Shahrah-e-Faisal, Karachi.</li></ul><p>Work Location: In person</p>

Business Development Specialist – AI Voice/Enterprise Solutions

Aga Khan University

<div><div>Specialist (Part time), Brain and Mind Institute - (260001W3)</div><div><div><br>
</div><p><b>Specialist (Part time), Brain and Mind Institute</b></p><p><b>
Entity</b>:<br>
Office of the Provost</p><p><b>
Location</b>:<br>
Karachi, Pakistan</p><p><b>
Introduction</b>:<br>
Aga Khan University, chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research, and health care of international standards relevant to Pakistan and the region. The affiliated Aga Khan University Hospital provides state-of-the-art clinical facilities and well-equipped diagnostic services. The University currently has teaching sites in Pakistan, East Africa, the United Kingdom, and Afghanistan, and is a major component of the Aga Khan Development Network.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p>
The Brain and Mind Institute (BMI) is a newly minted entity at the Aga Khan University (AKU), with key hubs in Nairobi (for East Africa) and Karachi (for South and Central Asia). The BMI seeks to build capacity in the domains of mental health and neuroscience. In collaboration with partners, the Institute is advancing research leadership capacity and support service delivery across East Africa and South Asia, and other regions served by the AKU. The Institute supports a hub for scholarship exchange and action on mental health issues, as well as educational, clinical, and community-based programs. BMI&rsquo;s research focuses on the context of today&rsquo;s youth in Africa and South Asia, while our programmatic offerings address mental health related and brain health issues, including stigma and resiliency. A significant area of interest is the implementation of science-based programming in hospital and community settings that translate new discoveries into prevention and treatment programs.</p><p>
This is a part-time, grant-funded contractual position.</p><p><b>
Responsibilities</b>:<br>
You will be responsible to:</p><ul><li>
develop a curriculum tailored to the unique roles and responsibilities of each category of healthcare provider</li><li>
develop interactive training modules covering essential topics in elderly care, including geriatric health, chronic disease management, mental health support, palliative care, and communication with elderly patients</li><li>
incorporate various blended learning pedagogies, including a mix of in-person sessions, online learning, interactive modules, and hands-on workshops</li><li>
evaluate and select the most suitable VLE, H5P, and AI tools based on factors that support interactive and personalized learning</li><li>
organize and schedule module exams at appropriate intervals during the training program to assess participants' understanding and skills</li><li>
provide immediate feedback during skill assessments to help participants understand their strengths and areas for improvement</li><li>
ensure that all resources are easily accessible through the eLearning platform and are available in multiple formats to cater to different learning styles</li><li>
provide clear instructions on how to navigate the online learning environment, access course materials, submit assignments, and participate in discussions</li><li>
collaborate with instructors, department heads, and academic coordinators to draft a comprehensive teaching schedule that balances theoretical lectures and practical sessions</li><li>
create a structured mentorship plan tailored to the needs of each healthcare professional, focusing on specific skills and competencies relevant to their roles</li><li>
foster strong working relationships with each stakeholder, understanding their roles, expectations, and contributions to the project</li><li>
design and implement a comprehensive system to track all training sessions, including details such as date, location, trainer, participants, and content covered</li><li>
work closely with project team members, subject matter experts, and other stakeholders for the publication of the project</li><li>
develop a detailed plan outlining the steps for coordinating the needs assessment process, including timelines, roles, and responsibilities</li><li>
determine the key objectives and goals for evaluating research activities, including what aspects of the research will be assessed (e.g., effectiveness, impact, methodology)</li><li>
ensure a clear understanding of the task&rsquo;s objectives, expected deliverables, and deadlines.</li></ul></div><div></div><div><div><br>
</div><p><b>Requirements:</b><br>
You should have:</p><ul><li>
an undergraduate degree in health care disciplines or equivalent. However, a Master of Science in Nursing degree, from HEC recognized or reputable university/institution will be preferred</li><li>
at least two years of experience in public health (experience in elderly health care will be desirable) with at least one year of adult teaching experience along with blended learning approach will be preferred</li><li>
ability to demonstrate teaching competence as a professional and serve as an effective role model</li><li>
ability to liaise with other team members &amp; stakeholders</li><li>
good knowledge of teaching leadership and management</li><li>
good teaching skills and knowledge of new teaching methodologies and practices</li><li>
co-authored at least one research paper in a referred journal and published at least one other article</li><li>
strong conceptual and analytical skills</li><li>
strong communication skills, both verbal and written</li><li>
strong interpersonal skills</li><li>
strong conceptual knowledge of adult teaching and ability to integrate theory into practice</li><li>
proficiency in use of computer (MS office)</li><li>
good planning and organizing skills.</li></ul><p>
Comprehensive employment reference checks will be conducted.</p><div><br>
</div></div><div>
Primary Location: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Contractual</div><div>
Job Type: Standard</div><div>
Job Posting: 07/05/2026, 3:14:16 AM</div><div>
Closing Date: 10/05/2026, 1:59:00 PM</div></div>

Specialist (Part time), Brain and Mind Institute

Delivery Hero

<div><b>Company Description</b><p><br>
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
We are seeking a highly analytical and results-driven individual to join our regional logistics team as a Senior Specialist, Performance (Courier Pricing).</p><p>
In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets. Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever. You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Incentive Strategy &amp; Governance: </b>Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction.</li><li><b>
Financial Impact &amp; Cost Efficiency:</b> Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends. Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.</li><li><b>
Data Analysis &amp; Insights: </b>Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations.</li><li><b>
Rollout of Models &amp; Automation: </b>Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency.</li><li><b>
Initiative Rollout &amp; Innovation: </b>Challenge the status quo by introducing innovative techniques to enhance rider payment systems. Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates.</li><li><b>
Product Collaboration: </b>Partner with the Delivery Hero&rsquo;s Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region.</li><li><b>
Stakeholder Management &amp; Market Partnership: </b>Work closely with operations, finance, product, and local logistics stakeholders. Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Experience:</b> 3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in the gig-economy, marketplace dynamics, or logistics is a strong plus.</li><li><b>
Education: </b>University degree in STEM, Economics, Business, or a related quantitative field.</li><li><b>
Technical Fluency: </b>Proficiency in Excel, SQL, and Looker is required to independently dive into the data, uncover insights, and build robust models.</li><li><b>
Communication: </b>Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership.</li></ul></div>

Senior Specialist, Performance (Courier Pricing)

<div><div>Research Specialist, Paediatrics &amp; Child Health - MC - (260001R2)</div><div></div><div><p><br>
</p><p><b>Introduction:</b></p><p>
The Outreach and Research Program of the Department of Paediatrics and Child Health has ten community-based field sites across Pakistan (including four in Karachi) and focuses on research for betterment of women and child health. The Department has a Nutritional Research Laboratory as well as an Infectious Disease Research Laboratory that cater to the needs of its research projects. It has well-acclaimed work to its credit both at the national and international level.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p><b>
Responsibilities :</b></p><p></p><div><ul><li>
lead and coordinate all Phase 1 field and data collection activities for the SAHARA formative study across multiple peri‑urban sites</li><li>
identify, map, and maintain a comprehensive registry of Traditional Birth Attendants (TBAs) using community networks and snowball sampling</li><li>
oversee and support the administration of structured surveys among TBAs, ensuring data completeness, accuracy, and protocol compliance</li><li>
train, supervise, and monitor community health workers and field staff involved in data collection</li><li>
conduct in‑depth interviews (IDIs) with TBAs and community stakeholders, ensuring ethical conduct and high‑quality data capture</li><li>
ensure verbatim transcription and translation of qualitative interviews and perform ongoing data quality checks</li><li>
manage data quality assurance and control systems, including SOPs, audit logs, and field monitoring tools</li><li>
perform and contribute to qualitative (Atlas.ti) and quantitative data analysis (Stata), integrating findings across methods</li><li>
prepare monthly progress reports, contribute to the final formative study report, and support dissemination activities</li><li>
collaborate with investigators on academic manuscripts, presentations, and future research or grant proposals</li><li>
identify and promptly escalate ethical, technical, or protocol concerns to the Principal Investigator</li><li>
coordinate field logistics, schedules, and resources to ensure timely and uninterrupted study implementation</li></ul></div></div><div></div><div><div><br>
</div><p><b>Requirements:</b></p><p></p><div><ul><li>
master&rsquo;s degree in Public Health, Social Sciences, Epidemiology, or a closely related field</li><li>
formal training or coursework in qualitative research methods, community health, or maternal/reproductive health is preferred</li><li>
minimum 3 years of hands‑on experience managing or coordinating community‑based or field research studies</li><li>
experience working in peri‑urban or underserved communities, preferably in Karachi or similar contexts</li><li>
demonstrated experience in conducting and/or moderating in<b>‑</b>depth interviews (IDIs) and qualitative data collection</li><li>
prior exposure to maternal, newborn, or reproductive health research is an advantage</li><li>
experience engaging Traditional Birth Attendants (TBAs), community health workers, or community mobilization initiatives is highly desirable</li></ul><p></p><p><br>
This is a close-ended position</p><div>
Comprehensive employment reference checks will be conducted.</div><div></div><div><b><br>
Disclaimer:</b></div><div></div><div><br>
The Aga Khan University is committed to the principles of equal employment opportunity for all employees and to providing employees with a work environment which is free from discrimination and harassment. All employment decisions at AKU are based on business needs, job requirements and individual&rsquo;s qualifications and experience, without regard to race, colour, caste or creed, national, social or ethnic origin, gender (except where gender is a bona fide occupational qualification). AKU does not discriminate among the job candidates on account of any of these characteristics.</div></div><div><br>
</div></div><div>
Primary Location: Pakistan-Karachi</div><div>
Organisation: Aga Khan University Pakistan</div><div>
Employee Status: Contractual</div><div>
Job Type: Experienced</div><div>
Job Posting: 30/04/2026, 3:25:59 AM</div><div>
Closing Date: 10/05/2026, 1:59:00 PM</div></div>

Research Specialist, Paediatrics & Child Health - MC

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Research Specialist, Paediatrics & Child Health - MC