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Blackwolve Security

Security Systems DirectorCompany: Blackwolve SecurityAddress: Muharraq Commercial District, Building 789, Road 123, Block 456, MuharraqSalary: BHD 3,100 per monthAbout Blackwolve Security:Blackwolve Security is a premier provider of advanced security solutions, operating from the Muharraq Commercial District. We specialize in mention specific services, corporate security, cybersecurity, physical security systems, risk assessment. Our commitment is to deliver robust, reliable, and cutting-edge security services to protect our clients' assets and interests.Job Summary:We are seeking a highly experienced and strategic Security Systems Director to lead our security operations and technology initiatives. The ideal candidate will have a strong background in security management, risk assessment, security systems design and implementation, and team leadership. You will be responsible for developing and executing comprehensive security strategies, overseeing the deployment and management of security systems, and ensuring the highest level of protection for our clients.Key Responsibilities:<ul><li>Develop and implement overarching security strategies and policies to protect clients' assets and information.</li><li>Oversee the design, installation, and maintenance of physical and electronic security systems , CCTV, access control, alarm systems, cybersecurity infrastructure.</li><li>Conduct thorough risk assessments and vulnerability analyses to identify potential security threats and develop mitigation plans.</li><li>Manage and lead a team of security professionals, providing guidance, training, and performance management.</li><li>Ensure compliance with all relevant security standards, regulations, and best practices.</li><li>Stay current with the latest security technologies, threats, and mitigation techniques.</li><li>Respond to and manage security incidents effectively, including investigation and post-incident analysis.</li><li>Develop and manage the security systems budget and resources efficiently.</li><li>Liaise with clients and stakeholders to understand their security needs and provide tailored solutions.</li></ul>Qualifications:<ul><li>Extensive experience in security management, security systems engineering, or a related field, with a proven track record in a leadership role.</li><li>In-depth knowledge of physical security systems, cybersecurity principles, risk management, and incident response.</li><li>Demonstrated ability to design, implement, and manage complex security systems.</li><li>Excellent leadership, communication, problem-solving, and decision-making skills.</li><li>Experience with security technologies, including surveillance, access control, network security, and data protection.</li><li>Relevant security certifications, CPP, CISSP, CISM are highly desirable.</li><li>Bachelor's degree in Security Management, Criminal Justice, Information Technology, or a related field.</li></ul>What We Offer:<ul><li>A competitive monthly salary of BHD 3,100.</li><li>The opportunity to lead and innovate within the security sector, protecting clients across Bahrain.</li><li>A challenging and rewarding role in a professional environment in Muharraq.</li></ul>To Apply:Interested candidates should submit their resume and a cover letter detailing their security leadership experience, technical expertise, and strategic approach to security management.نوع الوظيفة: دائمالراتب المدفوع: BD٠٫٠٠٠&nbsp;لكل شهرالقدرة على التنقل/الانتقال:<ul><li>Al-Muḥarraq: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مفضل)</li></ul>موقع العمل: بشكل شخصي

Security Systems Director

Amazon Web Services (AWS)

<div>
 
 Description
 
 
 
 Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician Interns to join our expanding team. This internship is designed as a potential pathway to full-time employment. Interns who demonstrate strong performance throughout their internship and are successful upon completion may be considered for a full-time Data Center Technician position, subject to available open roles and business needs at that time.
 
 
 
 We Are Targeting Two Candidate Profiles
 
 
 
 <ul>
 <li>
 Recent 2025 Graduates:
 
 
 </li>
 </ul>
 If you have recently graduated (or are due to graduate by early 2025) in Information Technology, Computer Hardware Repair, or a related technical field, this opportunity is for you. Upon successful completion of your 12-week internship, you may transition directly into a full-time role.
 
 
 <ul>
 <li>
 Final-Year Students (Graduating 2026):
 
 
 </li>
 </ul>
 If you are currently in your final year of studies in Information Technology, Computer Hardware Repair, or a related technical field, we want to hear from you. Upon successful completion of your 12-week internship, you may commence as a full-time employee by the end of 2026, aligned with your graduation.
 
 
 Internship start dates are flexible from April to October 2026. Transition to a full-time role is subject to successful performance during the internship, role availability, and business needs.
 
 
 Note: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
 
 
 
 About The Role
 
 
 
 This position involves hardware and network diagnostics followed by physical repair. All interns will be exposed to independent work and working in a team. Work prioritisation, organisational skills, effective communication, and the ability to react quickly are critical to being successful.
 
 
 As an intern, you will participate in our 12-week internship programme in our Bahrain Data Center.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 You will have the opportunity to provide our internal workforce with infrastructure-related support, resolving tickets related to hardware (Motherboard, RAM, CPU, GPU, etc.) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc.).
 
 
 In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data centre space.
 
 
 
 Duties Include
 
 
 
 <ul>
 <li>
 Hardware troubleshooting in servers which are not live with an AWS technician's supervision
 </li>
 <li>
 Understand the importance of meeting SLA's against assigned trouble tickets
 </li>
 <li>
 Follow the AWS technicians during network troubleshooting
 </li>
 <li>
 Replace Media (SSD/HDD) according to AWS Data Tech guidance
 </li>
 <li>
 Perform regular server hardware repairs (drives, motherboards, etc.) under the guidance of experienced techs
 </li>
 <li>
 Interact with third-party vendors and contractors who are working on site
 
 
 </li>
 </ul>
 
 Internship Structure
 
 
 
 Amazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Both internship and full-time roles operate on a standard day schedule, Sunday&ndash;Thursday.
 
 
 Interns who successfully complete the internship and demonstrate strong performance may be considered for a full-time Data Center Technician position, subject to role availability and business needs.
 
 
 Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please log in to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
 
 
 
 Mentorship &amp; Career Growth
 
 
 
 Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.
 
 
 
 Inclusive Team Culture
 
 
 
 Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
 
 
 
 Work/Life Harmony
 
 
 
 Our team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Ability to work well with others in a team environment, displaying excellent time management skills
 </li>
 <li>
 Must have access to own transport
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with computer hardware component and operating systems
 </li>
 <li>
 Ability to manage work and priorities through a ticketing system and coordination with Manager
 </li>
 <li>
 An interest in computer sciences and information technology
 </li>
 <li>
 Basic knowledge of Linux and networking is an advantage
 </li>
 <li>
 Basic knowledge of networking is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Data Services Bahrain W.L.L.
 
 
 Job ID: A3172947
</div>

AWS - Information Technology/Computer Hardware Internship (2026 Intern-to-Full-Time Pathway), Bahrain

<div>
 
 Description
 
 
 
 Amazon Web Services (AWS) is growing rapidly, and we are looking for Engineering Operations Technician Interns to join our expanding Data Center team. This internship is designed as a potential pathway to full-time employment. Interns who demonstrate strong performance throughout their internship and are successful upon completion may be considered for a full-time Engineering Operations Technician position, subject to available open roles and business needs at that time.
 
 
 
 We Are Targeting Two Candidate Profiles
 
 
 
 <ul>
 <li>
 Recent 2025 Graduates:
 
 
 </li>
 </ul>
 If you have recently graduated (or are due to graduate by early 2026) in Mechanical/Electrical Engineering or a related technical field, this opportunity is for you. Upon successful completion of your 12-week internship, you may transition directly into a full-time role.
 
 
 <ul>
 <li>
 Final-Year Students (Graduating 2026):
 
 
 </li>
 </ul>
 If you are currently in your final year of studies in Mechanical/Electrical Engineering or a related technical field, we want to hear from you. Upon successful completion of your 12-week internship, you may commence as a full-time employee by the end of 2026, aligned with your graduation.
 
 
 Internship start dates are flexible from April to October 2026. Transition to a full-time role is subject to successful performance during the internship, role availability, and business needs.
 
 
 Note: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
 
 
 
 About The Role
 
 
 
 As an intern, you will provide technical support to Amazon within its owned and operated data centers. This position involves ensuring that the data center's mechanical, electrical, and plumbing systems operate at 100% availability while maintaining first-class customer service to the teams and groups within the data centers. All interns will be exposed to both independent work and team-based collaboration. Work prioritisation, organisational skills, effective communication, and the ability to react quickly are critical to being successful.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 The Engineering Operations team is Amazon's front-line responders for hands-on electrical and mechanical equipment troubleshooting and operations. You will work with equipment that supports mission-critical servers and must maintain better than 99.999% uptime. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS's, PDU's, AHU's, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD's, and building automation systems.
 
 
 
 Duties Include
 
 
 
 <ul>
 <li>
 Maintain mechanical and electrical equipment
 </li>
 <li>
 Assist with root cause analysis of equipment failures
 </li>
 <li>
 Assist in troubleshooting of facility and rack-level events within internal SLA
 </li>
 <li>
 Take daily operational readings of all mechanical and electrical equipment
 </li>
 <li>
 Utilise internal CMMS to manage building workflows
 </li>
 <li>
 Interact with third-party vendors and contractors who are working on site
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Work at heights and from ladders
 </li>
 <li>
 Regularly lift and/or move up to 49 pounds unassisted and participate in group lifts for 50 pounds or more
 </li>
 <li>
 Use hands to manipulate small wires and objects
 
 
 </li>
 </ul>
 
 Internship Structure
 
 
 
 Amazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Interns will work on a rotating shift pattern, which may include days, nights, weekends, and public holidays.
 
 
 Interns who successfully complete the internship and demonstrate strong performance may be considered for a full-time Engineering Operations Technician position, subject to role availability and business needs. Full-time Engineering Operations Technician roles continue to operate on a rotating shift pattern, which may include days, nights, weekends, and public holidays.
 
 
 Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please log in to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
 
 
 
 Diverse Experiences
 
 
 
 AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
 
 
 Why AWS?:
 
 
 Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
 
 
 Inclusive Team Culture
 
 
 
 Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
 
 
 
 Mentorship &amp; Career Growth
 
 
 
 We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
 
 Work/Life Balance
 
 
 
 We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
 
 
 
 About The Team
 
 
 
 AWS Infrastructure Services (AIS):
 
 
 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we're looking for talented people who want to help.
 
 
 You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 In pursuit of or obtained Bachelor&rsquo;s Degree within a relevant field such as mechanical/electrical engineering OR
 </li>
 <li>
 In pursuit of or obtained certification from a Technical/Trade school program (HVAC, electrician, facilities maintenance, or similar)
 </li>
 <li>
 English language Level B2
 </li>
 <li>
 Ability to work well with others in a team environment, displaying strong time management skills
 </li>
 <li>
 Must have access to own transport
 </li>
 <li>
 </li>
 <li>
 In pursuit of or obtained Bachelor&rsquo;s Degree within a relevant field such as mechanical/electrical engineering OR
 </li>
 <li>
 </li>
 <li>
 In pursuit of or obtained certification from a Technical/Trade school program (HVAC, electrician, facilities maintenance, or similar)
 </li>
 <li>
 </li>
 <li>
 English language Level B2
 </li>
 <li>
 </li>
 <li>
 Ability to work well with others in a team environment, displaying strong time management skills
 </li>
 <li>
 </li>
 <li>
 Must have access to own transport
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in program or project management
 </li>
 <li>
 Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Data Services Bahrain W.L.L.
 
 
 Job ID: A3173696
</div>

AWS - Mechanical/Electrical Engineering Internship (2026 Intern-to-Full-Time Pathway), Bahrain

Contratech WLL

Roles and Responsibilities:<ul><li>Handle service inquiries, service requests, complaints, and provide updates</li><li>Scheduling appointments for clients plan and assign daily technician jobs based on priority and availability</li><li>Provide Technician Support job details and arrange required materials/tools</li><li>Resolving issues that arise concerning the delivery of our services</li><li>Maintaining and tracking clients' service records</li><li>Monitor invoices, follow up payments, and generate quarterly reports.</li></ul>Requirements/Preferences:<ul><li>Diploma in mechanical engineering or equivalent</li><li>Looking for Bahraini Nationality - Female only</li><li>At least one year of experience in HVAC service coordination</li><li>Proven ability to work as a team</li><li>Excellent communication, organizational and record keeping skills</li><li>Creative problem-solving skills</li></ul>Job Type: Full-timePay: BD350.000 - BD500.000 per monthWork Location: In person

Urgent Hiring - Projects Coordinator - Female Bahraini

KBR, Inc.

<div>
 
 Title
 
 
 
 NSA BOSS Bahrain: Maintenance Technician, EVT
 
 
 
 Belong, Connect, Grow, with KBR!
 
 
 
 
 Program Summary
 
 
 
 Since 2017, KBR has provided multi-site BOS services to NSA Bahrain, which includes dining facility
 
 
 services that have produced more than 1.3 million meals and operations and maintenance of more than
 
 
 220 facilities, some of which require 24/7 uninterrupted services due to being mission critical.
 
 
 
 Job Summary
 
 
 
 We are seeking a skilled and certified
 
 Mechanic Technician, EVT,
 
 to support our maintenance operations. This role is responsible for performing diagnostics, repairs, and preventive maintenance on a wide range of vehicles and equipment, including forklifts, loaders, trucks, emergency vehicles, and other heavy machinery. The mechanic will report directly to the Project Leader and play a critical role in ensuring all equipment is operating safely, efficiently, and in compliance with operational standards.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Must have strong Mechanical background and abilities. Responsibilities may include inventory of special bench stock items dedicated to repair and maintenance of fire Emergency Vehicles and Critical Equipment (EVTCC) supporting fire and emergency services in the Middle East, Central Asia (ME/CA).
 </li>
 <li>
 Technicians must hold a Level 2 Emergency Vehicle Technician (EVT) certification/qualification, as defined by the EVT Certification Commission, Inc. (EVTCC), in the area of [e.g., Fire Pump and Plumbing] is required.
 </li>
 <li>
 Responsible for delivery of critical parts to designated sites and submits requisitions to replace special bench stock.
 </li>
 <li>
 Submits and tracks parts and supply requisitions for fire assigned vehicles and critical equipment.
 </li>
 <li>
 As directed by F&amp;ES, is responsible for inventory of special bench stock items dedicated to repair and maintenance of EVCE and stands inventory audits as appropriate.
 </li>
 <li>
 Will be a designated member of the Mobile Maintenance Contact Team (MMCT) in support of site local maintenance for fire assigned vehicles and emergency critical equipment.
 </li>
 <li>
 Reports to sites (as directed) to assist local maintenance with hands on EVCE troubleshooting and repair.
 </li>
 <li>
 Performs direct, hands-on Preventive Maintenance (PM) and Corrective Maintenance (CM) and repairs as appropriate.
 </li>
 <li>
 Provides local maintenance guidance and training on EVCE.
 
 
 </li>
 </ul>
 
 Basic/Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or GED required; technical or vocational training preferred.
 </li>
 <li>
 Experience in vehicle and heavy equipment maintenance.
 </li>
 <li>
 Valid Level 2 Emergency Vehicle Technician (EVT) certification/qualification, as defined by the EVT Certification Commission, Inc. (EVTCC), in the area of [e.g., Fire Pump and Plumbing] is required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Must be fluent in English.
 </li>
 <li>
 Must possess a passport book (not passport card) with at least 12 months of remaining validity AND with at least 6 blank visa/stamp pages remaining.
 </li>
 <li>
 Ability to work effectively in a high-pressure environment with multiple interruptions/distractions
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to lift to 50 lbs.
 </li>
 <li>
 Work in various environments including outdoors, in workshops, and around heavy machinery.
 </li>
 <li>
 Stand, bend, and kneel for extended periods.
 
 
 </li>
 </ul>
 
 KBR Benefits
 
 
 
 KBR offers a selection of competitive lifestyle benefits which include medical insurance.
 
 
 We support career advancement through professional training and development and flexible work schedule.
 
 
 
 R2118449
 
</div>

NSA BOSS Bahrain: Maintenance Technician, EVT

<div>
 
 Job Summary
 
 
 In this role, the candidate will act as a trusted Network Security technical consultant to GBM Bahrain clients and as a pre-sales advisor to the sales team, driving the design, positioning, and commercialization of security solutions across the portfolio.
 
 
 Experience
 
 
 Around 5+ years, out of which the last 3-4 years should be as a pre-sales technical consultant of Network Security Solutions
 
 
 Job Responsibilities
 
 <ul>
 <li>
 The candidate will learn the client's business requirements, technical requirements, and competitive landscape and apply their technical knowledge and experience to bring new solutions to their assigned clients. The candidate will be responsible for collaborating with Vendors sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions. They will deliver solution workshops, product demonstrations, technical education, and Proof of Concepts. They will support technical escalations, designing solutions, and answer technical questions throughout the sales process in order to progress / close sales and develop customer relationships. This position is with the team that sells Security Solutions in GBM Bahrain.
 </li>
 </ul>
 
 
 
 
 
 Required Responsibilities:
 
 
 <ul>
 <li>
 Cover the complete Bahrain territory to drive new sales and expand existing business
 </li>
 <li>
 Provide technical sales leadership
 </li>
 <li>
 Translate customer functional requirements to technical architecture and BOQ
 </li>
 <li>
 Take ownership of the Bill of Quantities (BoQ), including engaging and negotiating with vendors such as Cisco, Fortinet, and Palo Alto Networks on pricing, discounts, and deal positioning to ensure competitiveness and alignment with deal strategy.
 </li>
 <li>
 Develop and structure financial proposals with appropriate margin considerations, ensuring overall solution profitability while maintaining a competitive offering.
 </li>
 <li>
 Maintain a thorough understanding of the client&rsquo;s industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry
 </li>
 <li>
 Demonstrated technical aptitude, customer-facing and presentation skills, business value analytics, written communication skills
 </li>
 <li>
 Keeping up to date Network Security products roadmaps as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management on an on-going basis to stay current
 </li>
 <li>
 Responsible of the handover of sold solutions to the Project Manager within the Service Delivery team
 </li>
 </ul>
 
 
 
 
 Core Competencies / Skills
 
 <ul>
 <li>
 Ability to develop a broad awareness of the client's technical architecture and emerging technologies and in turn assist the sales team in proposing new solutions to these clients
 </li>
 <li>
 Possess a proven track record in architecting solutions using Different Network Security solutions for the Public and Private sectors (large enterprises, banks)
 </li>
 <li>
 Design end-to-end security architecture covering:
 </li>
 <li>
 Network Security (NGFW, Microsegmentation, ZTNA)
 </li>
 <li>
 Secure Access (VPN, SASE)
 </li>
 <li>
 Threat Protection &amp; Visibility
 </li>
 <li>
 Email Security
 </li>
 <li>
 Strong background in:
 </li>
 <li>
 Network Security Architecture
 </li>
 <li>
 Firewalls, IPS, VPN, NAC, Microsegmentation, Email
 </li>
 <li>
 Hands-on experience with at least:
 </li>
 <li>
 Fortinet
 </li>
 <li>
 Palo Alto Networks
 </li>
 <li>
 Cisco Security stack
 </li>
 <li>
 Understanding of:
 </li>
 <li>
 SASE / Zero Trust
 </li>
 <li>
 Cloud security basics (AWS/Azure integration)
 </li>
 <li>
 It is considered a strong advantage for candidates to have exposure to other security solutions such as DDoS protection, IPAM/DDI, network detection and response (NDR), web application firewalls (WAF), and security policy orchestration.
 </li>
 </ul>
</div>

Presales Consultant

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

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