marketing manager

business development specialist Jobs in Istanbul

business development specialist

multi site business manager Jobs in Istanbul

multi site business manager

account development manager Jobs in Istanbul

account development manager

account executive

channel business manager

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 Who We Are
 
 
 
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 
 
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 You will centre your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team at the assigned Partner Accounts. Your success in this role will span the creation and execution of unique business plans with each partner. You'll be measured primarily on the joint business executed with these strategic partners at the heart of the VAR, GSI &amp; MSSP account teams. You will collaborate with internal stakeholders, including Global / International Account Directors.
 
 
 Your experience across all channel routes to market (VAR, GSI, SP, CSP, and distribution) is essential. You must be able to navigate the entire channel and have long-standing existing relationships.
 
 
 Your focus will be on enhancing alignment between the sales teams at PAN+Partners and executing with excellence across account planning and pipeline management on all joint opportunities. Equally, your responsibility will be to drive and develop our strategic partnership/engagement with each of your selected partners to elevate Palo Alto Networks to the partners' executive C-suite and gain trust, mindshare, and credibility.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Develop and execute business plans in collaboration with the Account Directors, driving all aspects of the partner relationship to maximize growth opportunities and ensuring the partner is well-positioned to deliver successful customer implementations and deployments
 </li>
 <li>
 Work well in a team environment to ensure partner and customer satisfaction
 </li>
 <li>
 Design a compelling value proposition that inspires this strategic partner to promote our solutions
 </li>
 <li>
 Develop/activate services based on our emerging and established technologies, increasing revenue growth, and liaise closely with our product teams to innovate new solutions and GTM strategies to drive new ways to differentiate in the market and take market share (drive scale)
 </li>
 <li>
 Provide clear and consistent communication (internally and externally) across the region with partners to build strong partnerships throughout your assignment
 </li>
 <li>
 Lead regular business performance and relationship reviews with senior management and various stakeholders
 </li>
 <li>
 Build and maintain the activity of performance reports and activity dashboards
 </li>
 <li>
 Work on your own initiative when it comes to partner development, solution creation, and garnering assistance across the business and partner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience
 
 
 
 <ul>
 <li>
 Experience in Channel Management roles within the enterprise software ecosystem and network security industry
 </li>
 <li>
 Understanding of the local Turkish market
 </li>
 <li>
 Fluent language skills in English and Turkish
 </li>
 <li>
 Understanding of VAR, SP &amp; GSI operating models
 </li>
 <li>
 Knowledge of sales, marketing, and solution development
 </li>
 <li>
 Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
 </li>
 <li>
 Consistent track record of leading complex sales situations through negotiation and conflict resolution
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The Team
 
 
 
 The Ecosystems organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity and a critical component to accomplishing our mission. Ecosystem development is an extension of the territory sales team, with the ultimate goal of training and enabling our Ecosystem partners to become empowered in the use and sales of our products.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

Channel Business Manager

Apple

<div>The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionized entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple&rsquo;s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are here to grow Apple&rsquo;s business through partnering with our reseller&rsquo;s sales force. We develop strategies that enable businesses to transform the way people work. To realize this goal, we build relationships, develop partner capabilities and ensure execution across the businesses. We collaborate closely with internal and external partners to create plans and programs that scale the business and adoption of the Apple ecosystem.
 
 
Description 
 
We develop account plans that align Apple and the partner&rsquo;s growth strategies to expand adoption of the Apple ecosystem in the Enterprise and B2B segments. We effectively execute on plans by cross-functionally collaborating with Sales Operations, Finance, Inside Sales, Systems Engineers, the Reseller teams and Strategic Partners. Through working closely with our reseller&rsquo;s sales force, we capture their hearts and minds for Apple. We use sales programs, enablement tools, and training to develop partner capabilities. We regularly assess and communicate the strength and effectiveness of the partnership. We identify new business opportunities and support them through closure. We make certain that any client issues and/or concerns are raised and addressed. We share status, progress and facilitate sales activity across the reseller and Apple sales teams.
 
 
Minimum Qualifications 
<ul><li>
You have consultative selling experience in business transformation solutions and developing channel growth strategies for business customers. In your experience, you&rsquo;ve balanced delivering on short-term goals, while creating sustainable value for customers and partners, and demand for the future. Or you bring proven experience as an Account Executive for a mobile device company.
</li><li>You have a Bachelor&rsquo;s degree or equivalent experience.
</li><li>Excellent command of Turkish and English - verbal and written.
</li></ul> 
Preferred Qualifications 
<ul><li>
No matter the audience, you are an expert at presenting. And, you&rsquo;re cool under pressure. You make the complex simple and you command an audience by bringing them along for the journey. You empower others to learn, to be curious and ultimately, share your passion for the Apple story. When challenged with complex questions, you share your deep knowledge of how our hardware, software and services integrate.
</li><li>Apple doesn&rsquo;t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you&rsquo;ll do - and always does what&rsquo;s best for Apple.
</li><li>Customer and partner needs can often be unique - but, you&rsquo;re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine.
</li><li>You believe that communication is key to Apple&rsquo;s success. You&rsquo;re a dreamer and someone who actively talks and listens through endless possibilities - with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.
</li><li>You know yourself - you have strengths, weaknesses and opportunities - but you also know the people around you and are open to their feedback. You relate well to all kinds of people - up, down, and sideways, inside and outside the organization. When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator who knows what it takes to win.
</li><li>Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what&rsquo;s ahead and identify trends that will be critical for growth.
</li><li>You strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a don&rsquo;t give up attitude, and finish, especially in the face of resistance or setbacks. You seize every opportunity and empower others to reach their goals along the way.
</li>You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren&rsquo;t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others. 
<li>
</li></ul> 
 
&Ouml;zge&ccedil;mi&#351;i G&ouml;nder</div>

Apple Business - Channel Account Executive

LG Electronics

<div>
 
 Mission:
 
 
 Key Account Management for B2C Traditional Sales to Wholesalers and Online Channel
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Preparation of basic sales plan by segment, model and account weekly, monthly and yearly.
 
 
 &bull; Forecasting sales in coordination with marketing and accounts.
 
 
 &bull; Review and provide market data and intelligence.
 
 
 &bull; Planning and execution of sell-in and sell-through activities.
 
 
 &bull; Planning and execution of sell-out activities in line with marketing and the accounts.
 
 
 &bull; Review and negotiate annual payment terms and conditions with the accounts.
 
 
 &bull; Managing accounts receivable (AR) and collections.
 
 
 &bull; Coordinating cross-work stream ensuring efficiency and consistency.
 
 
 &bull; Reporting progress against weekly plan and managing risks and issues.
 
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Minimum 3 years
 </li>
 <li>
 University Graduate / Post Graduate
 </li>
 <li>
 Language: Turkish: Native; English: Advanced Level; Korean: will be an asset.
 </li>
 <li>
 At least 3 year of experience in sales.
 </li>
 <li>
 Bachelor&rsquo;s Degree in a related field.
 </li>
 <li>
 Strong knowledge of electronics retail market and industry trends.
 </li>
 <li>
 Proven track record of success in sales.
 </li>
 <li>
 Strong communication and analytical thinking skills.
 </li>
 <li>
 Being pro-active and forward thinker in identifying situations and opportunities, and solving the issues.
 </li>
 <li>
 Ability to work with cross functional teams in a fast-paced global company, and adapt to change.
 </li>
 </ul>
 
 
 
 
 Notice:
 
 
 
 "You may access the information notice we have prepared in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK") regarding the processing of your personal data through the following link:
 
 LGE &Ccedil;al&inodot;&scedil;an Aday&inodot; &Idot;&ccedil;in Ki&scedil;isel Verilerin Korunmas&inodot;na Y&ouml;nelik Ayd&inodot;nlatma Metni"
 
 
 
 
 
 (
 
 https://www.lg.com/tr/kisisel-verilerin-korunmasi-gizliligi/
 
 )
 
 
 
 
 By submitting your resume and this application form, it is assumed that you have informed the third parties and references whose personal data (such as name, surname, organization, title, and phone number) you have shared with LG Electronics Ticaret A.&Scedil;. (&ldquo;LGE&rdquo;) and that you have obtained their explicit consent as required under the applicable data protection legislation. In the absence of such explicit consent, all related legal responsibility shall rest solely with you.
 
 
 
 
 Additionally, by sharing your personal data with us it is deemed that you consent to the disclosure of your personal data to the references you have provided, solely for the purpose of evaluating your suitability for the position and for the recruitment process."
 
 
 
 
</div>

Traditional Channel Sales KAM

Sanction Scanner

<div>
 
 Join Sanction Scanner as a Partner &amp; Channel Manager (B2B SaaS)!
 
 
 
 At
 
 Sanction Scanner
 
 - 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We're now looking for a
 
 Partner &amp; Channel Manager
 
 to build and scale our partner ecosystem globally, driving new revenue through strategic alliances and indirect sales channels.
 
 
 
 🌟 Why You'll Love Working with Us
 
 
 
 <ul>
 <li>
 Strategic Role: Shape our global partner and channel strategy in one of the fastest-growing RegTech companies.
 </li>
 <li>
 Revenue Impact: Play a key role in driving new business via partners, integrators, and technology alliances.
 </li>
 <li>
 Global Reach: Collaborate with partners across MENA, Europe, and other international markets.
 </li>
 <li>
 Growth-Oriented Culture: Join a fast-scaling SaaS company where your ideas and impact truly matter.
 </li>
 <li>
 Collaborative Team: Work closely with sales, marketing, and product teams to deliver joint value propositions
 
 
 </li>
 </ul>
 
 📋 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Partner Acquisition: Identify, recruit, and onboard new partners including system integrators, consulting firms, and technology providers.
 </li>
 <li>
 Channel Management: Build and manage reseller and referral channels, ensuring they drive measurable revenue.
 </li>
 <li>
 Enablement &amp; Training: Educate partners on Sanction Scanner's value proposition, products, and go-to-market strategies.
 </li>
 <li>
 Revenue Growth: Develop joint business plans with partners to generate qualified pipeline and new deals.
 </li>
 <li>
 Collaboration: Work cross-functionally with Sales, Marketing, and Customer Success to align on go-to-market execution.
 </li>
 <li>
 Performance Tracking: Monitor partner KPIs, deal registrations, and ROI using CRM (HubSpot).
 </li>
 <li>
 Market Expansion: Explore new sectors and geographies through channel and partner networks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 🎓 What We're Looking For
 
 
 
 <ul>
 <li>
 Experience: Minimum 3+ years in partnerships, channel sales, or business development.
 </li>
 <li>
 Track Record: Proven success in driving revenue via partner ecosystems or indirect sales models.
 </li>
 <li>
 Network: Strong relationships within fintech, compliance, or SaaS/technology ecosystems is a big plus.
 </li>
 <li>
 Sales &amp; Negotiation Skills: Ability to structure win-win agreements and influence senior stakeholders.
 </li>
 <li>
 Language Skills: Excellent written and spoken English; additional languages are a plus.
 </li>
 <li>
 Strategic Thinking: Ability to balance short-term revenue goals with long-term partner growth.
 </li>
 <li>
 Tech Savvy: Familiarity with SaaS models, APIs, and CRM systems (HubSpot preferred)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A Competitive Compensation Package - NET Salary payment with additional fringe benefits
 </li>
 <li>
 A meal compensation that is actually enough for a decent &amp; nutritious lunch
 </li>
 <li>
 Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
 </li>
 <li>
 Strong Appreciation and Reward Culture - Your impact on Sanction Scanner's growth will be appreciated
 </li>
 <li>
 Digital Membership Support - A balance you can use for your digital memberships
 </li>
 <li>
 Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things!
 </li>
 <li>
 No Dress Code. Dress as you like
 </li>
 <li>
 Dream Team. Be a part of a great team and grow together
 </li>
 <li>
 Software support. Subscription to any software you might need to perform at your best
 </li>
 <li>
 Experience an international work environment that fosters positive energy through a caring team
 </li>
 <li>
 Be a part of shaping the future of Sanction Scanner by joining our innovative creators
 
 
 </li>
 </ul>
 We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
</div>

Partner & Channel Manager (B2B SaaS)

Ferrero

<div>
 Job Location: &Idot;stanbul
 
 
 &Idot;stanbul, T&uuml;rkiye.
 
 
 
 Company Description
 
 
 
 Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
 
 
 Diversity Statement
 
 
 Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
 
 
 
 About the Role:
 
 
 
 We are looking for a strategic leader to take on the role of regional
 
 Trade Marketing Manager for Region T&uuml;rkiye
 
 who will be reporting to
 
 Region Manager T&uuml;rkiye
 
 . This role is critical to driving Ferrero&rsquo;s commercial success and acceleration by translating brand strategy into powerful in-market executions that influence shopper behavior and build brand love at the point of sale.
 
 
 As a senior leader and strategic partner to both commercial and brand teams, you will be responsible for shaping the regional trade marketing vision, leading high-impact activations leveraging on channel centricity, and fostering strong customer collaboration with key retailers to drive sustainable business growth.
 
 
 
 Main Responsibilities:
 
 
 
 
 Strategic Leadership:
 
 Develop and lead Ferrero&rsquo;s trade and shopper marketing strategy tailored to market dynamics, channel maturity, and consumer preferences in the SPF arena.
 
 
 
 Shopper-Centric Planning:
 
 Translate consumer and shopper insights into differentiated instore execution plans focusing on the main touchpoints (shelf, out-of-shelf, and check out) customized by channel and customer, across key brands and consumption occasions.
 
 
 
 Channel Excellence:
 
 Define and lead best-in-class activation strategies across Modern Trade, Traditional Trade, eCommerce and Out of Home channels, ensuring maximum availability, visibility, conversion, and brand/portfolio consistency.
 
 
 
 Retailer Engagement:
 
 Build strong customer collaboration, assess and implement the joint business planning program for selected customers leveraging the 4S framework (strong brands, strong execution capabilities, supply chain excellence, and sustainability to trade initiatives).
 
 
 
 Team Development:
 
 Lead and mentor a high-performing trade marketing, shopper activation, and revenue management team, nurturing a culture of ownership, accountability, and results.
 
 
 
 Revenue Management:
 
 Responsible for developing and executing pricing, promotion (ROI), and trade investment strategies to drive value maneuver and optimize revenue, profitability, and growth across channels and customer segments.
 
 
 
 Performance Analysis:
 
 Use retail data, shopper behavior insights, and category analytics to identify growth opportunities, track performance, and steer decisions.
 
 
 
 Cross-Functional Collaboration:
 
 Act as a key liaison between marketing, sales, and supply chain teams to ensure sales forecast accuracy and synchronized execution of brand initiatives at trade level. Ensure compliance with the Group Sales and Order to Cash policy and performs the relevant control and monitoring driving convergence plans in strict collaboration with sales, finance and legal departments.
 
 
 
 Who we are looking for:
 
 
 
 You have a master&rsquo;s degree or equivalent, 12-15 years of seniority with progressive experience in trade marketing, shopper marketing, or commercial roles within leading FMCG companies. You are commercially astute with a track record of influencing category and revenue growth with excellent communication, negotiation, and relationship-building skills.
 
 
 You possess strong people leadership skills, with experience managing and developing teams in a regional setup. You are highly analytical with the ability to interpret shopper data and apply insights to commercial strategies. Additionally, you have experience in monitoring trade terms across channels and customers, as well as defining the right commercial strategy guidelines by channels and customers to foster the triple win strategy. You should also have experience in analyzing assortment and category pricing, developing and refining pack-price strategy to maximize reach and revenue, and leading pricing architecture to ensure alignment with brand positioning and profitability goals.
 
 
 
 How to be successful in the role and at Ferrero:
 
 
 
 Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
</div>

Region Türkiye Trade Marketing Manager

Pernod Ricard

<div>Pernod Ricard is Conviviality
We are Cr&eacute;ateurs de convivialit&eacute;. Conviviality is what makes us unique.
It's a key part of our culture as a Company and is something that people can truly understand and experience once they join Pernod Ricard. When working on our refreshed EVP, we wanted to make sure to capture this essence and incorporate it into our storytelling going forward, to proclaim it: &ldquo;Conviviality, it&rsquo;s our thing.&rdquo;<ul><li>
Department: Sales</li><li>
Position: Off Trade, Sales Supervisor</li><li>
Reports To: Off Trade, Area Manager</li><li>
Location: Elaz&#305;&#287;</li></ul> 
Job Description: 
Join Pernod Ricard T&uuml;rkiye as a Off Trade Sales Supervisor, where you will lead and guide distributor field teams to achieve commercial goals in the Traditional Channel. You will be responsible for implementing field execution standards, managing regional operations, and building strong customer relationships to drive sustainable growth in your area.
Key Responsibilities: 
<ul><li>
Achieve regional sales targets (volume, turnover, collection, etc.) through effective distributor management and market execution.</li><li>
Lead and supervise day-to-day distributor field operations including order taking, delivery coordination, and stock control.</li><li>
Ensure perfect implementation of commercial marketing actions and visibility standards at point of sale.</li><li>
Build strong customer relationships with Traditional Channel clients, focusing on long-term partnerships and sustainable growth.</li><li>
Identify opportunities for regional expansion and performance improvement through data-driven insights.</li><li>
Monitor competitor activities and channel dynamics, taking proactive actions to secure Pernod Ricard&rsquo;s market position.</li><li>
Collaborate closely with cross-functional teams including Trade Marketing and Finance to align regional strategies.</li><li>
Lead, coach, and motivate distributor field teams, ensuring strong performance, compliance, and alignment with Pernod Ricard values.</li><li>
Represent Pernod Ricard&rsquo;s brand portfolio with excellence in the field, ensuring brand presence and consumer availability across relevant touchpoints.</li></ul>
Required Qualifications:<div>
Education: 
<ul><li>Bachelor&rsquo;s degree (Business Administration, Economics, Marketing or similar fields preferred)</li></ul></div><div>
Professional Expertise: 
<ul><li>Strong knowledge and understanding of Traditional Channel retail operations</li><li>Field sales experience in managing distributor or dealer networks</li><li>Knowledge of HoReCa and wholesale channels is a plus</li></ul></div><div>
Experience: 
<ul><li>3&ndash;5 years of total work experience, including at least 2 years in the FMCG sector, preferably in field sales roles</li></ul></div><div>
Skills: 
<ul><li>Proficiency in Microsoft Office programs (Excel, PowerPoint, Word)</li><li>Strong analytical, organizational, and planning skills</li><li>Proven ability in customer relationship management and sales execution</li><li>Experience in coaching and managing field teams (direct or indirect)</li><li>Collaborative mindset and strong interpersonal communication</li><li>Strong understanding of local market dynamics and trends</li></ul></div>
Why Join Us?
At Pernod Ricard T&uuml;rkiye, we foster a culture of responsibility, entrepreneurship, and mutual trust. Join a global company that promotes diversity, empowers its teams, and inspires progress&mdash;while making a meaningful impact in the communities we serve.
Where Conviviality is at work?
Collective Spirit: Conviviality is in our DNA and connects us beyond borders. The more diverse we are, the better we are at shaping the future of our industry. At our table, we have fun and bring a performance mindset to our work. We feel proud to continue the legacy of our group and iconic brands.
Craft Your Path: Our people enjoy coming together and transforming obstacles into opportunities. Everyone is empowered to do their best work and we nurture an enthusiasm for innovation and growth. Here, you will own your career and have access to unique opportunities to craft the path you want to take.
Cultivate The Future: We&rsquo;re a business with a soul. We care deeply about each other, our communities and our planet. We cherish the land where our products are grown and are committed to bringing good times from a good place. Being responsible in a safe and sustainable way is at the core of everything we do.
Building a Workplace of Inclusion
In line with the Group&rsquo;s core values, all recruitment processes are guided by the PR Leadership Attributes and the technical skills required for the role, ensuring fairness and eliminating any potential bias in candidate evaluation.
Job Posting End Date:
Target Hire Date:
2025-10-10
Target End Date:
2025-10-11</div>

Off Trade Sales Supervisor, Elazığ

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

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