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chat support english advisor technical non voice account

Concentrix

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 Concentrix is starting batch ONE of non-voice technical advisors with no technical experience needed for one of the humongous Tech-Corporation around the world 🌍
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 Experience Needed:
 
 
 
 
 No
 
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 Language profile:
 
 
 
 
 English B2+
 
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 Educational Requirements:
 
 
 
 
 Grads Only
 
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 Work Location:
 
 
 
 
 New Cairo
 
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 Work shifts:
 
 
 
 
 24/7
 
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 Transportation:
 
 
 
 
 provided
 
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 Salary:
 
 
 
 
 20,700 EGP with KPIS (Gross) + Sign-On Bonus: 3.500 EGP
 
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 Account Support Type:
 
 
 
 
 Chat (Non Voice)
 
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Chat Support English Advisor - Technical Non-Voice Account

Platinumlist

<div>
 Position Overview
 
 
 We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
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 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
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 Assist customers with questions related to products, services, orders, and account management
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 Resolve complaints and issues efficiently, ensuring customer satisfaction and retention
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 Maintain accurate records of customer interactions and transactions in the CRM system
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 Collaborate with other departments to resolve complex cases and improve customer experience
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 Provide product and service information, troubleshoot technical issues, and guide customers through solutions
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 Follow up with customers to ensure issues are fully resolved and provide updates as needed
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 Stay updated on company policies, products, and services to provide accurate information
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 Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores
 
 
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 Requirements
 
 
 
 Qualifications
 
 
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 Fluency in Arabic and English (written and verbal) is required
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 Prior experience in customer service, preferably in a call center or similar environment
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 Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
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 Proficiency in using CRM systems, chat platforms, and other customer service tools
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 Problem solving skills and the ability to handle stressful situations calmly and effectively
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 Excellent organizational skills with attention to detail and accuracy
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 Availability to work on a shift basis, including weekends and public holidays, if required
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</div>

Customer Support Specialist

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 Technical Support Agents &ndash; Chat &amp; Email 📍 Location: New Cairo 🏢 Company: Concentrix (Launching Account) ✨ Why Join Us? ✅ Eid Days &ndash; Double Paid! ✅ Salary Up to 17,000 EGP 💰 + 3,500 EGP Welcome Bonus! 🎉 ✅ Shifts: Morning, Night &amp; Overnight 🌙 ✅
 
</div>

Technical Support Specialist

dubizzle Egypt

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 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.
 
 
 
 Key Responsibilities
 
 
 
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 Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter &amp; Instagram) and provide product and service information by resolving product and service problems;
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 Generate sales leads that develop into new customers;
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 Improve customer service experience and help create engaged customers;
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 Take ownership of customers' issues and follow problems through to resolution;
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 Keep accurate records and document customer service actions and discussions;
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 Analyse statistics and compile accurate reports;
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 Maintain an orderly workflow according to priorities;
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 Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
 
 
 
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 Requirements
 
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in business management, marketing, sales, or any other relevant subject
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 Experience
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 At least 2-3 years of experience in a Customer Support or Live chat support role;
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 Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
 
 
 
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 Knowledge
 
 
 
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 Knowledge of company products, workflow &amp; services
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 Language expertise (read, write, understand) Arabic
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 Very good command of the English language
 
 
 
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 Skills
 
 
 
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 Proficiency with computers and strong typing skills
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 Strong problem-solving and troubleshooting skills
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 Excellent communication skills;
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 Good multitasking skills;
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 Strong organisational skills
 
 
 
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 Traits
 
 
 
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 Passion for ensuring a world-class user support experience
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 Quick learner and adaptable to learning new processes, concepts, and skills
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 Skilled problem-solver and multi-tasker
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
</div>

Customer Support Executive

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 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
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 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
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 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
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 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
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 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
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 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
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 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
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 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
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 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
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 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
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 Provide valuable information about the project to the Quality Assurance Assistance Manager.
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 Deliver productivity.
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 Identify training needs.
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 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
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 Interaction with other departments in order to improve or maximize results.
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 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
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 Ensure all TP processes, procedures and policies are fulfilled.
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 Required Qualifications
 
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 Bachelor&rsquo;s degree
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 Fluency in English.
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 Work Experience: up to two years of experience in Contact Center.
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 Soft Skills &amp;Other Requirements
 
 
 
 
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 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
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 Understands contact center business and trends.
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 Analytical skills and proactive reporting insights. Skills to be trained:
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 Client Product Training; Use of production tools.
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 Use of phone - email System.
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 Use of BMS System. Competencies and specific skills:
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 Achievement oriented.
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 Communication skills.
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 Customer oriented.
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 Diversity orientation.
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 Judgment.
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</div>

Quality Assurance Analyst (Customer Service)

Raya CX

<div>
 Position: Automotive Customer Support Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.
 
 
 Job Overview:
 
 
 As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.
 
 
 Key Responsibilities:
 
 
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 Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
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 Provide accurate and detailed information about automotive products and services to customers
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 Resolve customer complaints and issues effectively, ensuring customer satisfaction
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 Escalate complex or unresolved issues to the appropriate department or supervisor
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 Maintain a high level of product knowledge and stay updated on industry trends and changes
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 Collaborate with team members and other departments to improve customer support processes and procedures
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 Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
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 Build and maintain strong relationships with clients and their customers
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 Identify and report any recurring issues or trends to improve overall customer experience
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 Continuously seek opportunities to improve and enhance the customer support experience.
 
 
 
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 Qualifications:
 
 
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 High school diploma or equivalent; Bachelor's degree in a related field is a plus
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 Previous experience in customer service, preferably in the automotive industry
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 Excellent communication skills, both verbal and written
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 Strong problem-solving and critical thinking abilities
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 Ability to handle multiple tasks and prioritize effectively
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 Proficient in using customer support software and tools
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 Familiarity with automotive products and services
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 Ability to work in a fast-paced and dynamic environment
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 Strong attention to detail and accuracy
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 Positive attitude and a passion for providing exceptional customer service.
 
 
 
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 Benefits:
 
 
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 Competitive salary and benefits package
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 Opportunity for growth and career advancement
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 Collaborative and supportive work environment
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 Training and development programs
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 Paid time off and holidays.
 
 
 
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 Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!
</div>

Automotive Customer Support Advisor

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
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 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
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 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
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 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
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 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
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 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
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 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
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 Requirements:
 
 
 
 
 
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 Bachelor's degree in Information Technology or Computer Science
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 Experience 0-1 Years in the tech field
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 Fintech Oriented
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 Great problem-solving skills &amp; Critical thinker
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 Experience working with API testing tools, such as Postman
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 Great understanding of computer systems, mobile devices and other tech products
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 Ability to diagnose and troubleshoot technical issues
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 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
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 Familiarity with ticketing software
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 Flexibility to work in shifts and provide on-call support when required.
 
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Software Technical Support Engineer

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