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chat support english advisor technical non voice account

Concentrix

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 Concentrix is starting batch ONE of non-voice technical advisors with no technical experience needed for one of the humongous Tech-Corporation around the world 🌍
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 Experience Needed:
 
 
 
 
 No
 
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 Language profile:
 
 
 
 
 English B2+
 
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 Educational Requirements:
 
 
 
 
 Grads Only
 
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 Work Location:
 
 
 
 
 New Cairo
 
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 Work shifts:
 
 
 
 
 24/7
 
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 Transportation:
 
 
 
 
 provided
 
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 Salary:
 
 
 
 
 17,758 EGP with KPIS (Gross) + Sign-On Bonus: 3.500 EGP
 
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 Account Support Type:
 
 
 
 
 Chat (Non Voice)
 
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 </ul>
 
 
</div>

Chat Support English Advisor - Technical Non-Voice Account

<div>
 <ul>
 <li>
 Concentrix is starting batch ONE of non-voice technical advisors with no technical experience needed for one of the humongous Tech-Corporation around the world 🌍
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 </ul>
 
 
 
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 Experience Needed:
 
 
 
 
 No
 
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 Language profile: Bilingual Speakers :
 
 
 
 
 French B2 / English B1
 
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 Educational Requirements:
 
 
 
 
 Grads and undergrads
 
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 Nationality:
 
 
 
 
 Egyptians and ( Non-egyptians with 3 months Valid Visa)
 
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 Work Location:
 
 
 
 
 New Cairo
 
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 Work shifts:
 
 
 
 
 24/7 Rotational
 
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 Transportation:
 
 
 
 
 provided
 
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 Salary:
 
 
 
 
 Very attractive package - up to 28,000 EGP
 
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 Account Support Type:
 
 
 
 
 Chat (Non Voice)
 
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 </ul>
 
 
</div>

Chat Support Bilingual French/English - Technical Non-Voice Account

ETISAL International Group

<div>
 
 
 
 Qualifications
 
 
 
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 English Level : B1+/ B2
 
 
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 New Salary: 15 K Net
 
 
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 Work Location : Abbassia
 
 
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 Paid Training Period
 
 
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 Rational Shifts ( for females last shift Ends 9 PM)
 
 
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 Graduates
 
 
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 No Experience Needed
 
 
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 Social,Medical Insurance
 
 
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 Company Description
 
 
 
 ETISAL International, a leading Business Process Outsourcing (BPO) company, offers innovative, customized services to meet the unique needs of businesses across various industries. With global coverage and a deep understanding of diverse cultures, ETISAL International focuses on delivering high-value BPO services, helping clients concentrate on their core businesses. The company's commitment to first-class quality, human capital appreciation, and the implementation of best practices and state-of-the-art technologies ensures that ETISAL International consistently exceeds client expectations.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo, Egypt, for a Voice/Non Voice Business Setup Account specialized in English speaking. The candidate will be responsible for handling both voice and non-voice interactions, developing business plans, analyzing data, providing top-notch customer service, and ensuring effective communication with clients and team members. The position requires maintaining a high level of professionalism and dedication to enhancing client satisfaction through excellent performance and service delivery.
 
</div>

English Voice and Non Voice Agents UAE Project

Bupa

<div>
 
 Job Description
 
 
 
 
 Digital Support Chat Specialist
 
 
 
 
 Location:
 
 Cairo (Hybrid depending on business needs)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Digital Support Team
 
 
 
 Purpose Of The Role
 
 
 
 This purpose of this role is to provide front line incident management to all Bupa customers and clients who are unable to access Bupa&rsquo;s digital propositions.. As a Digital Support Chat Specialist, you&rsquo;ll handle live webchats, diagnose technical issues, and provide tailored solutions across multiple digital channels. Your insights will help shape the future of our digital transformation.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Handle customer queries through webchat with professionalism and care
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 Write clear, correct English responses that match customer needs and tone
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 Support customers with login, registration and account access issues
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 Troubleshoot across different systems and find the best solution for the customer
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 Escalate to IT support teams when issues cannot be solved directly
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 Complete administration tasks linked to customer cases
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 Educate customers on how to use Bupa&rsquo;s online services
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 Keep accurate records in Bupa systems
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 Follow processes for complaints and try to resolve them where possible
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 Work towards agreed targets such as Quality, AHT, and WRAP
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 Take part in team huddles twice a week to hear important updates
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 Attend monthly 1-1s and coaching sessions with your team leader, and act on feedback
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 Complete training and continue learning new skills
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 Understand when and how to transfer chats to other departments
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 Be actively involved in team engagement activities to support morale and teamwork
 
 
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 </ul>
 
 What You&rsquo;ll Bring
 
 
 
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 IT-related background or qualification is essential to understand and support the technical architecture of Bupa&rsquo;s digital propositions.
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 Minimum 1 year in an English-speaking customer service chat environment is preferred.
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 Strong written communication, empathy, problem-solving, and time management.
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 PC literate with knowledge of Windows-based packages and digital platforms.
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 Passion for digital servicing, adaptability, and a &ldquo;can-do&rdquo; attitude.
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 Collaborative spirit and ability to work independently within set protocols.
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 Ability to work independently and as part of a team
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 Flexible and able to adapt to changes
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 Positive attitude and calm under pressure
 
 
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 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Digital Support Chat Specialist

ZIWO

<div>
 
 L1 Support Intern
 
 
 
 📍 Location: Cairo, Egypt | 🕒 Type: Internship | 💼 Department: Professional Service - Support | 💻 Work Setup: Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for an
 
 L1 Support Intern
 
 to join our Support team. In this role, you will assist in providing high-quality customer service through chat and ticketing systems, gain hands-on experience in diagnosing technical issues, and support clients in resolving their concerns. This internship is designed to give you practical exposure to customer support, troubleshooting, and professional communication.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
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 Assist in providing chat and ticketing support to address clients&rsquo; requests related to software usage.
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 Learn to ask targeted questions to better understand client issues.
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 Support the team in conducting remote troubleshooting under supervision.
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 Escalate complex issues to Tier 2 support when needed.
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 Help document and report customer feedback and potential product requests.
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 Follow up with clients, under guidance, to ensure their concerns are resolved.
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 Maintain flexibility with working hours to support timely responses.
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 Develop active listening and communication skills to address client concerns.
 
 
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 What You Bring
 
 
 
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 Bachelor&rsquo;s degree in Computer Science or a related engineering field is a must
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 Previous exposure to IT support, internships, or projects is preferred.
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 Proficiency in English.
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 Strong willingness to learn and adapt in a fast-paced environment.
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 Good communication and problem-solving skills.
 
 
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 Why Join ZIWO
 
 
 
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 Competitive internship program with career growth potential.
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 Dynamic and collaborative work environment.
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 Opportunity to gain hands-on SaaS and customer support experience.
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 Work alongside top-performing teams.
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 Be part of a tech company revolutionizing customer communications in the MENA region.
 
 
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 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Intern

IntouchCX

<div>
 
 
 About IntouchCX
 
 
 
 
 
 
 IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that&rsquo;s all-in on making brands thrive, we&rsquo;re setting the bar in quality-driven support.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 We are currently hiring
 
 Customer Service Representatives (English)
 
 
 
 
 
 
 
 Working as a Customer Service Representative (English), We Offer:
 
 
 
 
 
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 Competitive salary -
 
 Up to 21,000 EGP
 
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 Amazing career growth opportunities
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 Work on-site at our brand-new office in Cairo
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 As a Customer Service Representative (English), You Will:
 
 
 
 
 
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 Answer calls in English based on the needs of the customer
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 Provide personalized customer service at the highest level.
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 Ensure proper security procedures are followed for all customer interactions.
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 Maintain thorough knowledge of systems so that information can be researched and proper information is given to customers.
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 Learn and retain a thorough working knowledge of all existing and new products and services.
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 Other tasks/functions that may be assigned by the account as per business requirements
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 As a Customer Service Representative (English), You Have:
 
 
 
 
 
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 The ability to speak, read, and write fluently in English
 
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 Great communication skills, both verbal and written.
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 The ability to be consistently ready to work and on time as scheduled.
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 Ability to work changing shifts, including evenings and weekends.
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 The understanding you will be working on-site at our state-of-the-art campus in Cairo
 
 .
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 </ul>
 
 
 
 
 Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
 
 
 
 IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations.
 
 
 
 
 
 
 
 IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.
 
 
 
 
 IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.
 
 
 
 
 
 
 
 By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
 
 
 
 
 
</div>

Customer Service Representative (English)

Zeal

<div>
 
 About Zeal
 
 
 
 Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal&rsquo;s advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a proactive and empathetic
 
 Customer Care Associate
 
 to join our support team. You&rsquo;ll be on the frontline of merchant and customer interactions, ensuring timely, accurate, and high-quality support across live chat, email, and other channels. In this role, you&rsquo;ll troubleshoot basic technical issues, guide merchants through onboarding and account setup, and provide exceptional service that builds trust and loyalty. You&rsquo;ll also play a key role in sharing feedback with internal teams to improve our products and processes.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Issue Resolution
 
 
 
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 Respond promptly to inquiries via chat, email, and assigned channels.
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 Understand customer needs and provide accurate and complete information.
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 Troubleshoot basic technical issues and guide users through solutions.
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 Escalate complex cases to internal teams, maintaining ownership until resolution.
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 Maintain professional, empathetic communication to ensure positive customer experiences.
 
 
 </li>
 </ul>
 
 Merchant Support &amp; Onboarding
 
 
 
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 Assist merchants with onboarding, account setup, and platform usage.
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 Guide merchants on policies, procedures, and best practices.
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 Handle requests such as billing inquiries, account changes, and product listings.
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 Identify upselling or cross-selling opportunities when relevant.
 
 
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 Quality &amp; Process Adherence
 
 
 
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 Adhere to SLAs for response and resolution times.
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 Maintain high standards in written communication (clarity, tone, accuracy).
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 Follow internal scripts, workflows, and templates while adapting to customer needs.
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 Document customer interactions accurately in the CRM system.
 
 
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 Collaboration &amp; Feedback
 
 
 
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 Coordinate with support agents, team leads, and cross-functional teams to resolve cases.
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 Share feedback with product and operations teams about recurring issues and customer needs.
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 Assist in testing new features, providing user experience insights.
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 Report trends and common issues to management for process improvement.
 
 
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 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
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 Stay updated on product features, policy changes, and company updates.
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 Support onboarding and training of new team members when needed.
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 Adapt quickly to new tools, processes, and product features.
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 Contribute to improving NPS and CSAT scores through excellent service delivery.
 
 
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 </ul>
 
 The Ideal Candidate Should Have
 
 
 
 <ul>
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 1&ndash;2 years of experience in customer support or similar roles.
 </li>
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 Clear written communication for fast, professional, and empathetic responses.
 </li>
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 Strong active listening and tone adaptability.
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 Empathy and patience in handling frustrated customers.
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 Problem-solving mindset with ability to focus on solutions.
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 Ability to handle multiple conversations simultaneously.
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 Strong prioritization skills to meet SLAs and daily/weekly targets.
 </li>
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 English and Arabic fluency is required.
 
 
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 </ul>
 
 Nice To Haves
 
 
 
 <ul>
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 Familiarity with Google Workspace (Docs, Sheets, Slides).
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 Data analysis or reporting skills.
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 Presentation skills and multitasking ability.
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 Additional languages.
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 High emotional intelligence.
 
 
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 </ul>
 
 What You&rsquo;ll Love About Us
 
 
 
 <ul>
 <li>
 💻 Work from Anywhere: Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
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 💰 Competitive Compensation: We value your talent and offer packages that reflect it.
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 🤝 Collaborative Culture: Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
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 💡 Make an Impact: Have ideas to make things better? Awesome. We&rsquo;re all ears and ready to innovate.
 </li>
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 🚀 Shape the Future of Fintech: Work on cutting-edge fintech solutions that impact thousands of users.
 </li>
 </ul>
</div>

Customer Care Associate

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